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Understanding, Managing and Implementing Quality [[electronic resource] ] : Frameworks, Techniques and Cases
| Understanding, Managing and Implementing Quality [[electronic resource] ] : Frameworks, Techniques and Cases |
| Autore | Antony Jiju |
| Pubbl/distr/stampa | London, : Taylor and Francis, 2002 |
| Descrizione fisica | 1 online resource (255 p.) |
| Disciplina | 658.4013 |
| Altri autori (Persone) | PreeceDavid |
| Soggetto topico |
Case studies
Quality control Total quality management |
| ISBN | 1-134-59615-4 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Book Cover; Title; Contents; List of figures; List of tables; List of contributors; Acknowledgements; Glossary; Introduction; Developing a strategic orientation for Quality Management; Promoting a strategic approach to TQM using a case-based intelligent system; Self-assessment frameworks for business organizations; Quality improvement tools and techniques for the twenty-first century; QFD: customer driven design of products and services; Taguchi methods of experimental design for continuous improvement of process effectiveness and product quality
Statistical process monitoring in the twenty-first centuryCase studies in Quality Management; TQM in higher education institutions: a review and case application; Do customers know what is best for them?: the use of SERVQUAL in UK policing; Quality in the NHS: can we master the art of 'conversation'?; Quality Management in public house retailing: a case study; Changing supervisory relations at work: behind the success stories of Quality Management initiatives; Index |
| Record Nr. | UNINA-9910679685903321 |
Antony Jiju
|
||
| London, : Taylor and Francis, 2002 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Understanding, managing and implementing quality [[electronic resource] ] : frameworks, techniques and cases
| Understanding, managing and implementing quality [[electronic resource] ] : frameworks, techniques and cases |
| Autore | Antony Jiju |
| Pubbl/distr/stampa | London, : Routledge, 2001 |
| Descrizione fisica | 1 online resource (255 p.) |
| Disciplina | 658.4013 |
| Altri autori (Persone) | PreeceDavid |
| Soggetto topico |
Total quality management
Business Management |
| Soggetto genere / forma | Electronic books. |
| Soggetto non controllato |
kvalitetsstyring
management kvalitetssikring |
| ISBN |
1-134-59616-2
1-280-40362-4 0-203-46408-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Book Cover; Title; Contents; List of figures; List of tables; List of contributors; Acknowledgements; Glossary; Introduction; Developing a strategic orientation for Quality Management; Promoting a strategic approach to TQM using a case-based intelligent system; Self-assessment frameworks for business organizations; Quality improvement tools and techniques for the twenty-first century; QFD: customer driven design of products and services; Taguchi methods of experimental design for continuous improvement of process effectiveness and product quality
Statistical process monitoring in the twenty-first centuryCase studies in Quality Management; TQM in higher education institutions: a review and case application; Do customers know what is best for them?: the use of SERVQUAL in UK policing; Quality in the NHS: can we master the art of 'conversation'?; Quality Management in public house retailing: a case study; Changing supervisory relations at work: behind the success stories of Quality Management initiatives; |
| Record Nr. | UNISA-996262842703316 |
|
Antony Jiju
|
||
| London, : Routledge, 2001 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. di Salerno | ||
| ||
Understanding, managing and implementing quality [[electronic resource] ] : frameworks, techniques and cases
| Understanding, managing and implementing quality [[electronic resource] ] : frameworks, techniques and cases |
| Autore | Antony Jiju |
| Pubbl/distr/stampa | London, : Routledge, 2001 |
| Descrizione fisica | 1 online resource (255 p.) |
| Disciplina | 658.4013 |
| Altri autori (Persone) | PreeceDavid |
| Soggetto topico |
Total quality management
Business Management |
| Soggetto non controllato |
kvalitetsstyring
management kvalitetssikring |
| ISBN |
1-134-59616-2
1-280-40362-4 0-203-46408-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Book Cover; Title; Contents; List of figures; List of tables; List of contributors; Acknowledgements; Glossary; Introduction; Developing a strategic orientation for Quality Management; Promoting a strategic approach to TQM using a case-based intelligent system; Self-assessment frameworks for business organizations; Quality improvement tools and techniques for the twenty-first century; QFD: customer driven design of products and services; Taguchi methods of experimental design for continuous improvement of process effectiveness and product quality
Statistical process monitoring in the twenty-first centuryCase studies in Quality Management; TQM in higher education institutions: a review and case application; Do customers know what is best for them?: the use of SERVQUAL in UK policing; Quality in the NHS: can we master the art of 'conversation'?; Quality Management in public house retailing: a case study; Changing supervisory relations at work: behind the success stories of Quality Management initiatives; |
| Record Nr. | UNISA-996526779103316 |
|
Antony Jiju
|
||
| London, : Routledge, 2001 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. di Salerno | ||
| ||