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Managing and measuring performance in public and nonprofit organizations : an integrated approach / / Theodore H. Poister, Maria P. Aristigueta, Jeremy L. Hall
| Managing and measuring performance in public and nonprofit organizations : an integrated approach / / Theodore H. Poister, Maria P. Aristigueta, Jeremy L. Hall |
| Autore | Poister Theodore H. |
| Edizione | [2nd ed.] |
| Pubbl/distr/stampa | San Francisco, California : , : Jossey-Bass, , 2015 |
| Descrizione fisica | 1 online resource (482 p.) |
| Disciplina | 658.4/013 |
| Soggetto topico |
Organizational effectiveness - Measurement
Organizational effectiveness - Management Nonprofit organizations Public administration |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-118-95855-1
1-118-95856-X |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Title page; Copyright page; Contents; Dedication; Preface; Acknowledgments; PART ONE: Introduction to Performance Measurement; CHAPTER ONE: Introduction to Performance Measurement and Management; Public Management, Performance Management, and Accountability; Performance Measurement and Performance Management Defined; Public Management and Performance Management; Performance Management and Accountability; Performance Management Institutionalization; Benefits of Performance Management; Challenges of Performance Management; Distinguishing Performance Management from Its Cousins
Outline of the Book References; CHAPTER TWO: Developing Effective Performance Management Systems; The Design and Implementation Process; Step One: Clarify the Purpose of the System; Step Two: Assess Organizational Readiness; Step Three: Identify External Stakeholders; Step Four: Organize the System Development Process; Step Five: Identify Key Purposes and Parameters for Initiating Performance Management; Step Six: Define the Components for the Performance Management System, Performance Criteria, and Use; Step Seven: Define, Evaluate, and Select Indicators Step Eight: Develop Data Collection Procedures Step Nine: Specify System Design; Step Ten: Conduct a Pilot If Necessary; Step Eleven: Implement Full-Scale System; Step Twelve: Use, Modify, and Evaluate the System; Step Thirteen: Share the Results with Stakeholders; A Flexible Process; References; PART TWO: Methodological Elements of Performance Measurement; CHAPTER THREE: Developing a Performance Framework: Program Logic Models and Performance Measures; Program Logic; Program Logic Models; Outputs versus Outcomes; Diverse Logic Models; A Crisis Stabilization Unit A Vocational Rehabilitation Program State Highway Safety Program: A Supraprogram Logic Model; The Sexually Transmitted Disease Prevention System; Performance Measures; Output Measures; Efficiency and Productivity Measures; Service Quality Measures; Outcome Measures; Cost-Effectiveness Measures; Customer Satisfaction Measures; System Productivity Measures; Resource Measures; Workload Measures; External and Other Environmental Measures; Needs Indicators; Integrated Sets of Performance Measures; Teen Mother Parenting Education Program; Canadian Pension Plan Disability Program Developing Logic Models References; CHAPTER FOUR: Targeting Results: Clarifying Goals and Objectives; Mission, Goals, and Objectives; US Department of Health and Human Services; Goals, Objectives, and Program Logic; "SMART" Objectives; Performance Standards: Child Support Enforcement; Setting Targets; Service Standards; Programmatic versus Managerial Goals and Objectives; Public and Nonprofit Goal Structures; Goals, Objectives, and Measures; References; CHAPTER FIVE: Defining Performance Indicators; Operational Indicators; Raw Numbers; Averages; Percentages, Rates, and Ratios; Indexes Mixed Measures |
| Record Nr. | UNINA-9910458436303321 |
Poister Theodore H.
|
||
| San Francisco, California : , : Jossey-Bass, , 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Managing and measuring performance in public and nonprofit organizations : an integrated approach / / Theodore H. Poister, Maria P. Aristigueta, Jeremy L. Hall
| Managing and measuring performance in public and nonprofit organizations : an integrated approach / / Theodore H. Poister, Maria P. Aristigueta, Jeremy L. Hall |
| Autore | Poister Theodore H. |
| Edizione | [2nd ed.] |
| Pubbl/distr/stampa | San Francisco, California : , : Jossey-Bass, , 2015 |
| Descrizione fisica | 1 online resource (482 p.) |
| Disciplina | 658.4/013 |
| Soggetto topico |
Organizational effectiveness - Measurement
Organizational effectiveness - Management Nonprofit organizations Public administration |
| ISBN |
1-118-95855-1
1-118-95856-X |
| Classificazione | EDU011000 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Title page; Copyright page; Contents; Dedication; Preface; Acknowledgments; PART ONE: Introduction to Performance Measurement; CHAPTER ONE: Introduction to Performance Measurement and Management; Public Management, Performance Management, and Accountability; Performance Measurement and Performance Management Defined; Public Management and Performance Management; Performance Management and Accountability; Performance Management Institutionalization; Benefits of Performance Management; Challenges of Performance Management; Distinguishing Performance Management from Its Cousins
Outline of the Book References; CHAPTER TWO: Developing Effective Performance Management Systems; The Design and Implementation Process; Step One: Clarify the Purpose of the System; Step Two: Assess Organizational Readiness; Step Three: Identify External Stakeholders; Step Four: Organize the System Development Process; Step Five: Identify Key Purposes and Parameters for Initiating Performance Management; Step Six: Define the Components for the Performance Management System, Performance Criteria, and Use; Step Seven: Define, Evaluate, and Select Indicators Step Eight: Develop Data Collection Procedures Step Nine: Specify System Design; Step Ten: Conduct a Pilot If Necessary; Step Eleven: Implement Full-Scale System; Step Twelve: Use, Modify, and Evaluate the System; Step Thirteen: Share the Results with Stakeholders; A Flexible Process; References; PART TWO: Methodological Elements of Performance Measurement; CHAPTER THREE: Developing a Performance Framework: Program Logic Models and Performance Measures; Program Logic; Program Logic Models; Outputs versus Outcomes; Diverse Logic Models; A Crisis Stabilization Unit A Vocational Rehabilitation Program State Highway Safety Program: A Supraprogram Logic Model; The Sexually Transmitted Disease Prevention System; Performance Measures; Output Measures; Efficiency and Productivity Measures; Service Quality Measures; Outcome Measures; Cost-Effectiveness Measures; Customer Satisfaction Measures; System Productivity Measures; Resource Measures; Workload Measures; External and Other Environmental Measures; Needs Indicators; Integrated Sets of Performance Measures; Teen Mother Parenting Education Program; Canadian Pension Plan Disability Program Developing Logic Models References; CHAPTER FOUR: Targeting Results: Clarifying Goals and Objectives; Mission, Goals, and Objectives; US Department of Health and Human Services; Goals, Objectives, and Program Logic; "SMART" Objectives; Performance Standards: Child Support Enforcement; Setting Targets; Service Standards; Programmatic versus Managerial Goals and Objectives; Public and Nonprofit Goal Structures; Goals, Objectives, and Measures; References; CHAPTER FIVE: Defining Performance Indicators; Operational Indicators; Raw Numbers; Averages; Percentages, Rates, and Ratios; Indexes Mixed Measures |
| Record Nr. | UNINA-9910791156403321 |
|
Poister Theodore H.
|
||
| San Francisco, California : , : Jossey-Bass, , 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Managing and measuring performance in public and nonprofit organizations : an integrated approach / / Theodore H. Poister, Maria P. Aristigueta, Jeremy L. Hall
| Managing and measuring performance in public and nonprofit organizations : an integrated approach / / Theodore H. Poister, Maria P. Aristigueta, Jeremy L. Hall |
| Autore | Poister Theodore H. |
| Edizione | [2nd ed.] |
| Pubbl/distr/stampa | San Francisco, California : , : Jossey-Bass, , 2015 |
| Descrizione fisica | 1 online resource (482 p.) |
| Disciplina | 658.4/013 |
| Soggetto topico |
Organizational effectiveness - Measurement
Organizational effectiveness - Management Nonprofit organizations Public administration |
| ISBN |
1-118-95855-1
1-118-95856-X |
| Classificazione | EDU011000 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Title page; Copyright page; Contents; Dedication; Preface; Acknowledgments; PART ONE: Introduction to Performance Measurement; CHAPTER ONE: Introduction to Performance Measurement and Management; Public Management, Performance Management, and Accountability; Performance Measurement and Performance Management Defined; Public Management and Performance Management; Performance Management and Accountability; Performance Management Institutionalization; Benefits of Performance Management; Challenges of Performance Management; Distinguishing Performance Management from Its Cousins
Outline of the Book References; CHAPTER TWO: Developing Effective Performance Management Systems; The Design and Implementation Process; Step One: Clarify the Purpose of the System; Step Two: Assess Organizational Readiness; Step Three: Identify External Stakeholders; Step Four: Organize the System Development Process; Step Five: Identify Key Purposes and Parameters for Initiating Performance Management; Step Six: Define the Components for the Performance Management System, Performance Criteria, and Use; Step Seven: Define, Evaluate, and Select Indicators Step Eight: Develop Data Collection Procedures Step Nine: Specify System Design; Step Ten: Conduct a Pilot If Necessary; Step Eleven: Implement Full-Scale System; Step Twelve: Use, Modify, and Evaluate the System; Step Thirteen: Share the Results with Stakeholders; A Flexible Process; References; PART TWO: Methodological Elements of Performance Measurement; CHAPTER THREE: Developing a Performance Framework: Program Logic Models and Performance Measures; Program Logic; Program Logic Models; Outputs versus Outcomes; Diverse Logic Models; A Crisis Stabilization Unit A Vocational Rehabilitation Program State Highway Safety Program: A Supraprogram Logic Model; The Sexually Transmitted Disease Prevention System; Performance Measures; Output Measures; Efficiency and Productivity Measures; Service Quality Measures; Outcome Measures; Cost-Effectiveness Measures; Customer Satisfaction Measures; System Productivity Measures; Resource Measures; Workload Measures; External and Other Environmental Measures; Needs Indicators; Integrated Sets of Performance Measures; Teen Mother Parenting Education Program; Canadian Pension Plan Disability Program Developing Logic Models References; CHAPTER FOUR: Targeting Results: Clarifying Goals and Objectives; Mission, Goals, and Objectives; US Department of Health and Human Services; Goals, Objectives, and Program Logic; "SMART" Objectives; Performance Standards: Child Support Enforcement; Setting Targets; Service Standards; Programmatic versus Managerial Goals and Objectives; Public and Nonprofit Goal Structures; Goals, Objectives, and Measures; References; CHAPTER FIVE: Defining Performance Indicators; Operational Indicators; Raw Numbers; Averages; Percentages, Rates, and Ratios; Indexes Mixed Measures |
| Record Nr. | UNINA-9910826956703321 |
|
Poister Theodore H.
|
||
| San Francisco, California : , : Jossey-Bass, , 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||