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Implementing IT Processes : The Main 17 IT Processes and Directions for a Successful Implementation / / by Lionel Pilorget
| Implementing IT Processes : The Main 17 IT Processes and Directions for a Successful Implementation / / by Lionel Pilorget |
| Autore | Pilorget Lionel |
| Edizione | [1st ed. 2015.] |
| Pubbl/distr/stampa | Wiesbaden : , : Springer Fachmedien Wiesbaden : , : Imprint : Springer Vieweg, , 2015 |
| Descrizione fisica | 1 online resource (239 p.) |
| Disciplina |
004
004.6 005.7 005.74 |
| Soggetto topico |
Computer organization
Computers Management information systems Computer science Computer Systems Organization and Communication Networks Information Systems and Communication Service Management of Computing and Information Systems |
| ISBN | 3-658-04773-9 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Preface; List of Abbreviations; Contents; List of figures; List of Tables; 1 Introduction; Part I Introduction of IT Process Modeling; 2 Presentation of the IT Process Map; 2.1 The IT Process Map; 2.2 Process Dependency; 2.3 Principles of IT Governance; 2.4 Roadmap for Implementing Standard IT Processes; 3 Process Dependencies; 3.1 Overview of Process Integration; 3.2 View from the Strategic Level (Time Horizon > 1 Year); 3.3 View from the Tactical Level (1 Year > Time Horizon > 1 Month); 3.4 View from the Operational Level (Time Horizon > 1 Month); 4 IT Governance and Process Roles
4.1 Senior Management Roles4.2 Middle Management Roles; 4.3 Employee Roles; 4.4 Overview of Process Roles; Part II Description of the Individual IT Processes; 5 Functional Group: Strategic Decision Making; 5.1 P01 - IT Strategy; 5.2 P02 - HR Management; 5.3 P03 - IT Standards & Architecture; 5.4 P04 - IT Financial Management; 5.5 P05 - IT Quality Management; 5.6 Strategic Decision-Making: Process Dependencies; 6 Functional Group: Planning and Controlling; 6.1 P06 - IT Project Portfolio Management; 6.2 P07 - Capacity & Availability Management; 6.3 P08 - Continuity Management 6.4 Planning & Controlling: Process Dependencies7 Functional Group: Account Management; 7.1 P09 - Service Management; 7.2 P10 - Requirements Management; 7.3 Account Management: Process Dependencies; 8 Functional Group: Implementation of Changes; 8.1 P11 - IT Project Management; 8.2 P12 - Release Management; 8.3 P13 - Application Development; 8.4 Implementation of Changes: Process Dependencies; 9 Functional Group: IT Operation and Configuration Management; 9.1 P14 - IT Operation & Configuration Management; 9.2 IT Operation & Configuration Management: Process Dependencies 10 Functional Group: Supply Management10.1 P15 - IT Supplier Management; 10.2 Supplier Management: Process Dependencies; 11 Functional Group: IT Support; 11.1 P16 - Incident Management; 11.2 P17 - Problem Management; 11.3 IT Support: Process Dependencies; Part III Implementation of the Model; 12 Introduction of Standard IT Processes; 12.1 What Will the Introduction Look like?; 12.2 Development of the IT Organization; 12.3 A Question of Tool Use; 12.4 Outsourcing; 13 Process Performance Indicators and Reporting; 13.1 Definition and Selection of Process Performance Indicators 13.2 Reporting Procedures13.3 Reporting within the IT Organization; 14 Evaluation of Process Maturity; 14.1 COBIT Framework; 14.2 Capability Maturity Model; 14.3 Evaluation of IT Process Maturity; 15 Conclusion; A) IT Management Standards; B) COBIT 4.0; Glossary; Further Reading |
| Record Nr. | UNINA-9910299251603321 |
Pilorget Lionel
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| Wiesbaden : , : Springer Fachmedien Wiesbaden : , : Imprint : Springer Vieweg, , 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
IT Management : The art of managing IT based on a solid framework leveraging the company´s political ecosystem / / by Lionel Pilorget, Thomas Schell
| IT Management : The art of managing IT based on a solid framework leveraging the company´s political ecosystem / / by Lionel Pilorget, Thomas Schell |
| Autore | Pilorget Lionel |
| Edizione | [1st ed. 2018.] |
| Pubbl/distr/stampa | Wiesbaden : , : Springer Fachmedien Wiesbaden : , : Imprint : Springer Vieweg, , 2018 |
| Descrizione fisica | 1 online resource (X, 194 p. 158 illus., 132 illus. in color.) |
| Disciplina | 005.7 |
| Soggetto topico |
Computers
Information technology Business—Data processing Management information systems Computer science Information Systems and Communication Service IT in Business Management of Computing and Information Systems |
| ISBN | 3-658-19309-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | IT Processes -- IT Strategy -- IT Services -- IT Portfolio and Project Management -- IT Reporting -- IT Governance. |
| Record Nr. | UNINA-9910299289903321 |
|
Pilorget Lionel
|
||
| Wiesbaden : , : Springer Fachmedien Wiesbaden : , : Imprint : Springer Vieweg, , 2018 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||