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Biblioteca

MARC Lista (tabellare)
Chief talent officer : the evolving role of the chief learning officer / / Tamar Elkeles, Jack J. Phillips and Patricia Pulliam Phillips
Chief talent officer : the evolving role of the chief learning officer / / Tamar Elkeles, Jack J. Phillips and Patricia Pulliam Phillips
Autore Elkeles Tamar
Edizione [Second edition.]
Pubbl/distr/stampa London ; ; New York : , : Routledge, , 2017
Descrizione fisica 1 online resource (481 pages) : illustrations
Disciplina 658.3/124
Altri autori (Persone) PhillipsJack J. <1945->
PhillipsPatricia Pulliam
Soggetto topico Organizational learning
Knowledge management
ISBN 1-315-79604-X
1-317-74934-0
1-317-74935-9
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto 1. The chief talent officer : evolution, trends, and opportunities -- 2. Developing the strategy -- 3. Setting the investment level -- 4. Aligning learning to business needs -- 5. Shifting to performance improvement -- 6. Creating value-based delivery -- 7. Managing the learning function for value -- 8. Working in a global environment -- 9. Managing talent for value -- 10. Creating a performance and innovation culture -- 11. Creating value with employee engagement -- 12. Developing global leaders -- 13. Demonstrating value with analytics and ROI -- 14. Developing effective business relationships.
Record Nr. UNINA-9910154707303321
Elkeles Tamar  
London ; ; New York : , : Routledge, , 2017
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Maximizing the value of consulting : a guide for internal and external consultants / / Jack J. Phillips, William D. Trotter, Patricia Pulliam Phillips
Maximizing the value of consulting : a guide for internal and external consultants / / Jack J. Phillips, William D. Trotter, Patricia Pulliam Phillips
Autore Phillips Jack J. <1945->
Edizione [1st edition]
Pubbl/distr/stampa Hoboken, New Jersey : , : Wiley, , 2015
Descrizione fisica 1 online resource (608 p.)
Disciplina 001
Soggetto topico Consultants
Consulting firms - Management
Soggetto genere / forma Electronic books.
ISBN 1-119-12367-4
1-119-15484-7
Classificazione BUS066000
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Cover; Table of Contents; Title Page; Copyright; Dedication; About the Authors; Jack J. Phillips, PhD; Patti P. Phillips, PhD; William D. Trotter, PhD; Acknowledgments; Preface; The Dilemma; The Foundation; The Flow; Chapter 1: The Role and Importance of Internal and External Consulting; Trends in Internal and External Consulting; Key Practice Areas and Projects; Key Success Factors; Final Thoughts; Chapter 2: Organizing the Consulting Practice to Deliver Value; Creating a Business Plan; Developing Your Methodology; Managing the Project; Structuring Consulting Processes
Planning for Skill and Resource RequirementsCreating a High-Performance Culture; Establishing and Integrating Areas of Practice; Orchestrating an Effective Performance; Final Thoughts; Chapter 3: Managing the Consulting Practice to Deliver Value; Maintaining a Professional Management System; Positioning Business Partner Role; Executing Effective Marketing and Business Development; Managing for Results; Final Thoughts; Chapter 4: Controlling Costs and Enhancing Value; The Planning and Budgeting Process; Monitoring and Controlling Costs; Managing Suppliers for Value
Implications for Maximizing Value-AddedFinal Thoughts; Chapter 5: Utilizing the Consulting Scorecard for the Practice; Basic IPO Scorecard; The Balanced Scorecard Process; The Causal Chain Scorecard; AIMC Scorecard; Using the Scorecard; Final Thoughts; Chapter 6: A Logical Approach to Measure Impact and ROI for Projects; The Case for ROI; The ROI Challenge; The Forces Driving ROI; The ROI Methodology; The Framework: Evaluation Levels; The ROI Process Model; The Operating Standard: Guiding Principles; Implementation of the Process; Applications; Application of the ROI Process: A Case Study
Final ThoughtsChapter 7: Developing Powerful Objectives at Multiple Levels; Overall Project Goal; Levels of Project Objectives; Reaction Objectives; Learning Objectives; Application Objectives; Impact Objectives; Return on Investment Objectives; Importance of Specific Objectives; Final Thoughts; Chapter 8: Aligning Projects to the Business; Introduction to the V Model; Payoff Needs; Business Needs; Performance Needs; Learning Needs; Preference Needs; Final Thoughts; Chapter 9: Planning the Evaluation; Initial Planning for Success; ROI Analysis Plan; Communication Plan; Project Plan
ROI Planning MeetingFinal Thoughts; Chapter 10: Methods of Data Collection; Using Questionnaires and Surveys; Using Interviews; Using Focus Groups; Measuring with Tests; Measuring with Simulation; Using Observation; Using Action Plans; Using Performance Contracts; Monitoring Business Performance Data; Selecting the Appropriate Method for Each Level; Final Thoughts; Chapter 11: Data Collection at All Four Levels; Sources of Data; The Importance of Measuring Inputs, Level 0; Importance of Measuring Reaction, Level 1; The Importance of Measuring Learning, Level 2
Topics for Reaction and Learning
Record Nr. UNINA-9910140639103321
Phillips Jack J. <1945->  
Hoboken, New Jersey : , : Wiley, , 2015
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Maximizing the value of consulting : a guide for internal and external consultants / / Jack J. Phillips, William D. Trotter, Patricia Pulliam Phillips
Maximizing the value of consulting : a guide for internal and external consultants / / Jack J. Phillips, William D. Trotter, Patricia Pulliam Phillips
Autore Phillips Jack J. <1945->
Edizione [1st edition]
Pubbl/distr/stampa Hoboken, New Jersey : , : Wiley, , 2015
Descrizione fisica 1 online resource (608 p.)
Disciplina 001
Soggetto topico Consultants
Consulting firms - Management
ISBN 1-119-12367-4
1-119-15484-7
Classificazione BUS066000
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Cover; Table of Contents; Title Page; Copyright; Dedication; About the Authors; Jack J. Phillips, PhD; Patti P. Phillips, PhD; William D. Trotter, PhD; Acknowledgments; Preface; The Dilemma; The Foundation; The Flow; Chapter 1: The Role and Importance of Internal and External Consulting; Trends in Internal and External Consulting; Key Practice Areas and Projects; Key Success Factors; Final Thoughts; Chapter 2: Organizing the Consulting Practice to Deliver Value; Creating a Business Plan; Developing Your Methodology; Managing the Project; Structuring Consulting Processes
Planning for Skill and Resource RequirementsCreating a High-Performance Culture; Establishing and Integrating Areas of Practice; Orchestrating an Effective Performance; Final Thoughts; Chapter 3: Managing the Consulting Practice to Deliver Value; Maintaining a Professional Management System; Positioning Business Partner Role; Executing Effective Marketing and Business Development; Managing for Results; Final Thoughts; Chapter 4: Controlling Costs and Enhancing Value; The Planning and Budgeting Process; Monitoring and Controlling Costs; Managing Suppliers for Value
Implications for Maximizing Value-AddedFinal Thoughts; Chapter 5: Utilizing the Consulting Scorecard for the Practice; Basic IPO Scorecard; The Balanced Scorecard Process; The Causal Chain Scorecard; AIMC Scorecard; Using the Scorecard; Final Thoughts; Chapter 6: A Logical Approach to Measure Impact and ROI for Projects; The Case for ROI; The ROI Challenge; The Forces Driving ROI; The ROI Methodology; The Framework: Evaluation Levels; The ROI Process Model; The Operating Standard: Guiding Principles; Implementation of the Process; Applications; Application of the ROI Process: A Case Study
Final ThoughtsChapter 7: Developing Powerful Objectives at Multiple Levels; Overall Project Goal; Levels of Project Objectives; Reaction Objectives; Learning Objectives; Application Objectives; Impact Objectives; Return on Investment Objectives; Importance of Specific Objectives; Final Thoughts; Chapter 8: Aligning Projects to the Business; Introduction to the V Model; Payoff Needs; Business Needs; Performance Needs; Learning Needs; Preference Needs; Final Thoughts; Chapter 9: Planning the Evaluation; Initial Planning for Success; ROI Analysis Plan; Communication Plan; Project Plan
ROI Planning MeetingFinal Thoughts; Chapter 10: Methods of Data Collection; Using Questionnaires and Surveys; Using Interviews; Using Focus Groups; Measuring with Tests; Measuring with Simulation; Using Observation; Using Action Plans; Using Performance Contracts; Monitoring Business Performance Data; Selecting the Appropriate Method for Each Level; Final Thoughts; Chapter 11: Data Collection at All Four Levels; Sources of Data; The Importance of Measuring Inputs, Level 0; Importance of Measuring Reaction, Level 1; The Importance of Measuring Learning, Level 2
Topics for Reaction and Learning
Record Nr. UNINA-9910830725203321
Phillips Jack J. <1945->  
Hoboken, New Jersey : , : Wiley, , 2015
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Measuring ROI in environment, health, and safety / / Jack J. Phillips, Patti Phillips, and Al Pulliam ; cover design by Kris Hackerott
Measuring ROI in environment, health, and safety / / Jack J. Phillips, Patti Phillips, and Al Pulliam ; cover design by Kris Hackerott
Autore Phillips Jack J. <1945->
Pubbl/distr/stampa Salem, Massachusetts ; ; Hoboken, New Jersey : , : Scrivener Publishing : , : Wiley, , 2014
Descrizione fisica 1 online resource (488 p.)
Disciplina 362.1
Altri autori (Persone) PhillipsPatricia Pulliam
PulliamAl
HackerottKris
Soggetto topico Environmental health - Planning
Health promotion - Evaluation
Environmental engineering
ISBN 1-118-89916-4
1-118-89928-8
1-118-89922-9
Classificazione SCI013040
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Cover; Title Page; Copyright Page; Contents; Preface; List of Authors; 1 Environment, Health and Safety is Everywhere; 1.1 The New Role of EHS; 1.2 Environmental Initiatives; 1.2.1 Energy Saving Projects; 1.2.2 Recycling Programs; 1.2.3 Water Conservation Projects; 1.2.4 Waste Management Solutions; 1.2.5 Air Pollution Projects; 1.3 Safety Initiatives; 1.3.1 Safety Management Systems; 1.3.2 Safety Leadership Programs; 1.3.3 Safety Auditing Programs; 1.3.4 First Aid and Personal Protection; 1.3.5 Workers' Compensation; 1.3.6 Accident Prevention (Causation and Investigation)
1.3.7 Safety Incentives1.3.8 System Safety; 1.3.9 Fire Prevention and Protection; 1.3.10 Behavior Based Safety Programs; 1.3.11 Workplace Violence; 1.3.12 Hazardous Chemicals and Materials; 1.3.13 Occupational Health Programs and Initiatives; 1.4 Health and Fitness; 1.4.1 Health Screenings; 1.4.2 Healthy Eating and Nutrition; 1.4.3 Smoking Cessation Programs; 1.4.4 Obesity Programs; 1.4.5 Industrial Hygiene; 1.4.6 Ergonomics; 1.4.7 Stress Management; 1.5 Managing Change in EHS; 1.5.1 Employer Image; 1.5.2 EHS and The Bottom Line; 1.6 Final Thoughts; 2 Is It Worth It?; 2.1 EHS Killers
2.1.1 Reaction2.1.2 Learning; 2.1.3 Application and Implementation; 2.1.4 Impact; 2.1.5 ROI; 2.1.6 EHS Facades; 2.2 Value Redefined; 2.2.1 Types of Values; 2.2.2 The Importance of Monetary Values; 2.2.3 The "Show Me" Generation; 2.2.4 The New Definition of Value; 2.3 Why Now?; 2.3.1 Project Failures; 2.3.2 Project Costs; 2.3.3 Accountability Trend; 2.3.4 Business Focus of EHS Managers; 2.3.5 The Growth of Project Management; 2.3.6 Evidence-Based or Fact-Based Management; 2.3.7 Benchmarking Limitations; 2.3.8 The Executive Appetite for Monetary Value; 2.4 EHS Chain of Impact
2.5 Shortcomings of Current Measurement and Evaluation Systems2.5.1 Focus of Use; 2.5.2 Standards; 2.5.3 Types of Data; 2.5.4 Dynamic Adjustments; 2.5.5 Connectivity; 2.5.6 Approach; 2.5.7 Conservative Nature; 2.5.8 Simplicity; 2.5.9 Theoretical Foundation; 2.5.10 Acceptance; 2.6 EHS Leadership: A Requirement for Success; 2.7 Challenges Along the Way; 2.7.1 The Commitment Dilemma; 2.7.2 Lack of Preparation and Skills; 2.7.3 Fear of ROI; 2.7.4 Lack of Time to Respond; 2.7.5 Procrastination; 2.7.6 Failure to Value the Power of Credible Data; 2.7.7 Misleading Hype
2.7.8 Failure to Sustain the Use of ROI2.8 Final Thoughts; 3 Investing in Environment, Safety and Health Initiatives; 3.1 Overview; 3.2 Strategy 1: Avoid the Investment; 3.2.1 Forces Driving This Strategy; 3.2.2 Techniques to Persuade a Change in Investment Strategy; 3.3 Strategy 2: Invest the Minimum; 3.3.1 Basic Approach; 3.3.2 Forces Driving the Strategy; 3.3.3 Techniques to Persuade These Organizations to Change Their Strategy; 3.4 Strategy 3: Invest with the Rest; 3.4.1 Forces Driving the Strategy; 3.4.2 Benchmark Measures; 3.4.3 Concerns with This Strategy; 3.4.4 Customized Benchmarking
3.4.5 Advantages and Disadvantages of This Strategy
Record Nr. UNINA-9910138968603321
Phillips Jack J. <1945->  
Salem, Massachusetts ; ; Hoboken, New Jersey : , : Scrivener Publishing : , : Wiley, , 2014
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Measuring ROI in environment, health, and safety / / Jack J. Phillips, Patti Phillips, and Al Pulliam ; cover design by Kris Hackerott
Measuring ROI in environment, health, and safety / / Jack J. Phillips, Patti Phillips, and Al Pulliam ; cover design by Kris Hackerott
Autore Phillips Jack J. <1945->
Pubbl/distr/stampa Salem, Massachusetts ; ; Hoboken, New Jersey : , : Scrivener Publishing : , : Wiley, , 2014
Descrizione fisica 1 online resource (488 p.)
Disciplina 362.1
Altri autori (Persone) PhillipsPatricia Pulliam
PulliamAl
HackerottKris
Soggetto topico Environmental health - Planning
Health promotion - Evaluation
Environmental engineering
ISBN 1-118-89916-4
1-118-89928-8
1-118-89922-9
Classificazione SCI013040
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Cover; Title Page; Copyright Page; Contents; Preface; List of Authors; 1 Environment, Health and Safety is Everywhere; 1.1 The New Role of EHS; 1.2 Environmental Initiatives; 1.2.1 Energy Saving Projects; 1.2.2 Recycling Programs; 1.2.3 Water Conservation Projects; 1.2.4 Waste Management Solutions; 1.2.5 Air Pollution Projects; 1.3 Safety Initiatives; 1.3.1 Safety Management Systems; 1.3.2 Safety Leadership Programs; 1.3.3 Safety Auditing Programs; 1.3.4 First Aid and Personal Protection; 1.3.5 Workers' Compensation; 1.3.6 Accident Prevention (Causation and Investigation)
1.3.7 Safety Incentives1.3.8 System Safety; 1.3.9 Fire Prevention and Protection; 1.3.10 Behavior Based Safety Programs; 1.3.11 Workplace Violence; 1.3.12 Hazardous Chemicals and Materials; 1.3.13 Occupational Health Programs and Initiatives; 1.4 Health and Fitness; 1.4.1 Health Screenings; 1.4.2 Healthy Eating and Nutrition; 1.4.3 Smoking Cessation Programs; 1.4.4 Obesity Programs; 1.4.5 Industrial Hygiene; 1.4.6 Ergonomics; 1.4.7 Stress Management; 1.5 Managing Change in EHS; 1.5.1 Employer Image; 1.5.2 EHS and The Bottom Line; 1.6 Final Thoughts; 2 Is It Worth It?; 2.1 EHS Killers
2.1.1 Reaction2.1.2 Learning; 2.1.3 Application and Implementation; 2.1.4 Impact; 2.1.5 ROI; 2.1.6 EHS Facades; 2.2 Value Redefined; 2.2.1 Types of Values; 2.2.2 The Importance of Monetary Values; 2.2.3 The "Show Me" Generation; 2.2.4 The New Definition of Value; 2.3 Why Now?; 2.3.1 Project Failures; 2.3.2 Project Costs; 2.3.3 Accountability Trend; 2.3.4 Business Focus of EHS Managers; 2.3.5 The Growth of Project Management; 2.3.6 Evidence-Based or Fact-Based Management; 2.3.7 Benchmarking Limitations; 2.3.8 The Executive Appetite for Monetary Value; 2.4 EHS Chain of Impact
2.5 Shortcomings of Current Measurement and Evaluation Systems2.5.1 Focus of Use; 2.5.2 Standards; 2.5.3 Types of Data; 2.5.4 Dynamic Adjustments; 2.5.5 Connectivity; 2.5.6 Approach; 2.5.7 Conservative Nature; 2.5.8 Simplicity; 2.5.9 Theoretical Foundation; 2.5.10 Acceptance; 2.6 EHS Leadership: A Requirement for Success; 2.7 Challenges Along the Way; 2.7.1 The Commitment Dilemma; 2.7.2 Lack of Preparation and Skills; 2.7.3 Fear of ROI; 2.7.4 Lack of Time to Respond; 2.7.5 Procrastination; 2.7.6 Failure to Value the Power of Credible Data; 2.7.7 Misleading Hype
2.7.8 Failure to Sustain the Use of ROI2.8 Final Thoughts; 3 Investing in Environment, Safety and Health Initiatives; 3.1 Overview; 3.2 Strategy 1: Avoid the Investment; 3.2.1 Forces Driving This Strategy; 3.2.2 Techniques to Persuade a Change in Investment Strategy; 3.3 Strategy 2: Invest the Minimum; 3.3.1 Basic Approach; 3.3.2 Forces Driving the Strategy; 3.3.3 Techniques to Persuade These Organizations to Change Their Strategy; 3.4 Strategy 3: Invest with the Rest; 3.4.1 Forces Driving the Strategy; 3.4.2 Benchmark Measures; 3.4.3 Concerns with This Strategy; 3.4.4 Customized Benchmarking
3.4.5 Advantages and Disadvantages of This Strategy
Record Nr. UNINA-9910813905503321
Phillips Jack J. <1945->  
Salem, Massachusetts ; ; Hoboken, New Jersey : , : Scrivener Publishing : , : Wiley, , 2014
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Project management ROI [[electronic resource] ] : a step-by-step guide for measuring the impact and ROI for projects / / Jack J. Phillips, Wayne Brantley, and Patricia Pulliam Phillips
Project management ROI [[electronic resource] ] : a step-by-step guide for measuring the impact and ROI for projects / / Jack J. Phillips, Wayne Brantley, and Patricia Pulliam Phillips
Autore Phillips Jack J. <1945->
Pubbl/distr/stampa Hoboken, N.J., : Wiley, 2012
Descrizione fisica 1 online resource (322 p.)
Disciplina 658.15/2
Altri autori (Persone) BrantleyWayne
PhillipsPatricia Pulliam
Soggetto topico Project management
Project management - Evaluation
Rate of return
Human capital
ISBN 1-118-12260-7
1-283-26820-5
9786613268204
1-118-12258-5
1-118-12268-2
Classificazione BUS101000
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Machine generated contents note: Preface.Acknowledgments.About the Authors.Chapter 1. Project Management Issues and Challenges.Chapter 2. The Project Management Life Cycle.Chapter 3. ROI Methodology Basics.Chapter 4. Achieving Business Alignment with the Project.Chapter 5. Measuring Reaction and Learning.Chapter 6. Measuring Application and Implementation.Chapter 7. Measuring Business Impact.Chapter 8. Isolation of Project Impact.Chapter 9. Converting Data to Money.Chapter 10. Measuring the Intangibles.Chapter 11. Monitoring Project Costs and Calculating ROI.Chapter 12. Forecasting Value, Including ROI.Chapter 13. Reporting Results.Chapter 14. Implementing and Sustaining ROI.Notes.Index.
Record Nr. UNINA-9910139585603321
Phillips Jack J. <1945->  
Hoboken, N.J., : Wiley, 2012
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Proving the value of HR [[electronic resource] ] : how and why to measure ROI / / Jack J. Phillips and Patricia Pulliam Phillips
Proving the value of HR [[electronic resource] ] : how and why to measure ROI / / Jack J. Phillips and Patricia Pulliam Phillips
Autore Phillips Jack
Edizione [2nd ed.]
Pubbl/distr/stampa Alexandria, Va., : Society For Human Resource Management, 2012
Descrizione fisica 1 online resource (323 p.)
Disciplina 658.3/125
Altri autori (Persone) PhillipsPatricia Pulliam
Soggetto topico Personnel management
Rate of return
Soggetto genere / forma Electronic books.
ISBN 1-58644-314-3
1-58644-288-0
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Record Nr. UNINA-9910453241503321
Phillips Jack  
Alexandria, Va., : Society For Human Resource Management, 2012
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Proving the value of HR [[electronic resource] ] : how and why to measure ROI / / Jack J. Phillips and Patricia Pulliam Phillips
Proving the value of HR [[electronic resource] ] : how and why to measure ROI / / Jack J. Phillips and Patricia Pulliam Phillips
Autore Phillips Jack J. <1945->
Edizione [2nd ed.]
Pubbl/distr/stampa Alexandria, Va., : Society For Human Resource Management, 2012
Descrizione fisica 1 online resource (323 p.)
Disciplina 658.3/125
Altri autori (Persone) PhillipsPatricia Pulliam
Soggetto topico Personnel management
Rate of return
ISBN 1-58644-314-3
1-58644-288-0
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Record Nr. UNINA-9910790626203321
Phillips Jack J. <1945->  
Alexandria, Va., : Society For Human Resource Management, 2012
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Proving the value of HR [[electronic resource] ] : how and why to measure ROI / / Jack J. Phillips and Patricia Pulliam Phillips
Proving the value of HR [[electronic resource] ] : how and why to measure ROI / / Jack J. Phillips and Patricia Pulliam Phillips
Autore Phillips Jack J. <1945->
Edizione [2nd ed.]
Pubbl/distr/stampa Alexandria, Va., : Society For Human Resource Management, 2012
Descrizione fisica 1 online resource (323 p.)
Disciplina 658.3/125
Altri autori (Persone) PhillipsPatricia Pulliam
Soggetto topico Personnel management
Rate of return
ISBN 1-58644-314-3
1-58644-288-0
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Cover -- Copyright -- Contents -- Preface: ROI as an HR Tool -- Why This Book? Why Now? -- Who Can Benefit from This Book? -- How Is This Book Organized? -- Acknowledgments -- Preface to the Second Edition -- Chapter 1. The Accountability Crisis -- Defining ROI -- About Terminology -- Major Influences on HR Accountability -- A Paradigm Shift for HR Accountability -- Is Human Resources Ready for Additional Measurement and Evaluation? -- The Payoff of ROI -- Final Thoughts -- Chapter 2. The ROI Methodology -- The Essential Measurement Mix -- Why ROI? -- Types of Data for ROI Methodology -- An Example -- The ROI Methodology -- ROI Standards -- Final Thoughts -- Chapter 3. Preparing for ROI -- When to Use ROI -- Selecting the First Project for ROI Analysis -- Initial Analysis -The Beginning Point of the HR Program -- Steps in the Analysis -- Linkage to Evaluation -- The Role of Objectives for HR Programs -- Planning for ROI Projects -- Final Thoughts -- Chapter 4. Data Collection Issues -- Sources of Data -- Timing for Data Collection -- Responsibilities -- Business Performance Monitoring -- Questionnaires and Surveys -- Tests -- Interviews -- Focus Groups -- Observations -- The Use of Action Plans -- Improving the Response Rate for Data Collection -- Selecting an Appropriate Method -- Final Thoughts -- Chapter 5. Isolating the Effects of the Program -- The Importance of This Issue -- Chain of Impact: The Initial Evidence -- Identifying Other Factors: A First Step -- Use of Control Groups -- Using Trend-Line Analysis -- Forecasting Analysis -- Using Estimates -- Collecting the Estimates -- Calculating the Impact of Other Factors -- Using the Techniques -- Final Thoughts -- Chapter 6. Converting Data to Money -- Why Calculate Monetary Benefits? -- Key Steps to Convert Data to Money -- Standard Monetary Values.
Data Conversion When Standard Values Are Not Available -- Technique Selection and Finalizing the Values -- Final Thoughts -- Chapter 7. HR Costs and ROI -- Cost Issues -- Cost Monitoring Issues -- Major Cost Categories -- Cost Reporting -- ROI: Basic Issues -- ROI Interpretation -- ROI Can Be Very High -- What Happens When the ROI Is Negative? -- Consequences of Not Implementing an HR Program -- Cautions When Using ROI -- Final Thoughts -- Chapter 8. Measuring Intangibles -- Key Concepts about Intangibles -- Typical Intangible Measures -- Final Thoughts -- Chapter 9. Communicating and Using Evaluation Data -- Principles of Communicating Results -- Selecting the Audience for Communications -- Developing the Information: The Impact Study -- Selecting Communication Media -- Communicating the Information -- Analyzing Reactions to Communication -- Using Evaluation Data to Drive Improvement -- Final Thoughts -- Chapter 10. Taking a Sensible Approach to ROI -- The Basis for Resistance -- Fearless Implementation -- Final Thoughts -- Chapter 11. Case Study: Measuring ROI for a Work-at-Home Program Family Mutual Health and Life Insurance Company (FMI) -- FMI: Part A -- FMI: Part B -- FMI: Part C -- FMI: Part D -- FMI: Part E -- FMI: Part F -- FMI: Part G -- Epilogue -- Appendix A. Self-Test: How Results-Based Are Your Human Resources Programs? -- Appendix B. ROI Case Studies -- Appendix C. Resources -- Endnotes -- Index -- About the Authors -- Additional SHRM-Published Books -- Special Offer.
Record Nr. UNINA-9910823272903321
Phillips Jack J. <1945->  
Alexandria, Va., : Society For Human Resource Management, 2012
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Show me the money [[electronic resource] ] : how to determine ROI in people, projects, and programs / / Jack J. Phillips, Patricia Pulliam Phillips
Show me the money [[electronic resource] ] : how to determine ROI in people, projects, and programs / / Jack J. Phillips, Patricia Pulliam Phillips
Autore Phillips Jack J. <1945->
Edizione [1st ed.]
Pubbl/distr/stampa San Francisco, Calif., : Berrett-Koehler Publishers, c2007
Descrizione fisica 1 online resource (289 p.)
Disciplina 658.15/54
Altri autori (Persone) PhillipsPatricia Pulliam
Soggetto topico Project management
Project management - Evaluation
Rate of return
Human capital
Soggetto genere / forma Electronic books.
ISBN 1-5231-1149-6
1-282-29959-X
9786612299599
1-57675-523-1
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Preface -- The value evolution -- The ROI methodology: a brief overview -- Project needs and objectives: ensuring business alignment -- Reaction and perceived value -- Learning and confidence -- Application and implementation -- Impact and consequences -- Isolation of project impact -- Show me the money: converting data to money -- The intangible measures -- Project costs and calculating ROI -- The business case: forecasting value, including ROI -- Results reporting -- Implementing and sustaining ROI.
Record Nr. UNINA-9910454217103321
Phillips Jack J. <1945->  
San Francisco, Calif., : Berrett-Koehler Publishers, c2007
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui