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Business analysis / / Debra Paul and James Cadle
| Business analysis / / Debra Paul and James Cadle |
| Autore | Paul Debra |
| Edizione | [Fourth edition.] |
| Pubbl/distr/stampa | Swindon, United Kingdom : , : BCS Learning & Development Limited, , 2020 |
| Descrizione fisica | 1 online resource (439 pages) : illustrations |
| Disciplina | 658.4012 |
| Soggetto topico |
Business analysts
Business planning Organizational effectiveness |
| ISBN |
9781523148295
1523148292 9781780175126 1780175124 9781780175119 1780175116 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9911007384503321 |
Paul Debra
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| Swindon, United Kingdom : , : BCS Learning & Development Limited, , 2020 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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The human touch : personal skills for professional success / / Debra Paul, James Cadle, Phillipa Thomas
| The human touch : personal skills for professional success / / Debra Paul, James Cadle, Phillipa Thomas |
| Autore | Paul Debra |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | London, : British Computer Society, 2012 |
| Descrizione fisica | 1 online resource (256 p.) |
| Disciplina |
650.1
658.4 |
| Altri autori (Persone) |
CadleJames
ThomasPhillipa |
| Soggetto topico |
Business etiquette
Success in business |
| ISBN |
9781628702552
1628702559 9781780171388 1780171382 9781780171371 1780171374 9781780171395 1780171390 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Copyright; CONTENTS; LIST OF FIGURES AND TABLES; AUTHORS; FOREWORD; ACKNOWLEDGEMENTS; ABBREVIATIONS; 1 THE IMPORTANCE OF PERSONAL SKILLS; INTRODUCTION; THE IMPORTANCE OF PEOPLE; CATEGORISING PEOPLE; THE SENSE OF THE INDIVIDUAL; THE NATURE OF BUSINESS CHANGE WORK; CATEGORIES OF SKILL; THE HUMAN TOUCH; CONCLUSION; REFERENCES AND FURTHER READING; 2 BUILDING RAPPORT AND SUSTAINING RELATIONSHIPS; INTRODUCTION; CONTENTS OF THIS CHAPTER; THE NATURE OF RAPPORT; WHY RAPPORT IS SO IMPORTANT IN WORKING RELATIONSHIPS; THE BUSINESS CONTEXT FOR RAPPORT; THE PSYCHOLOGY OF RAPPORT
TECHNIQUES FOR CREATING AND SUSTAINING RAPPORT FACE TO FACETECHNIQUES FOR CREATING AND SUSTAINING RAPPORT OVER THE PHONE; TECHNIQUES FOR CREATING RAPPORT VIA EMAIL; HOW TO DESTROY RAPPORT; CONCLUSION; REFERENCES AND FURTHER READING; 3 TEAM WORKING; INTRODUCTION; CONTENTS OF THIS CHAPTER; GROUPS AND TEAMS; TEAM ROLES; TEAM DEVELOPMENT; MANAGEMENT AND TEAM BUILDING; CONCLUSION; CHAPTER REFERENCES; 4 NEGOTIATION AND CONFLICT; INTRODUCTION; CONTENTS OF THIS CHAPTER; TYPES OF NEGOTIATION SITUATIONS; NEGOTIATION OUTCOMES; THE 'GETTING TO YES' APPROACH; PROCESS FOR SUCCESSFUL NEGOTIATION MANAGING CONFLICT SITUATIONSCONCLUSION; REFERENCES AND FURTHER READING; 5 LEADERSHIP; INTRODUCTION; CONTENTS OF THIS CHAPTER; WHAT IS LEADERSHIP?; HOW LEADERSHIP DIFFERS FROM MANAGEMENT; THREE KEYS TO EFFECTIVE LEADERSHIP; THEORIES OF LEADERSHIP; LEADERSHIP STYLES; THE MODELS; LATERAL LEADERSHIP; CONCLUSION; REFERENCES AND FURTHER READING; 6 INFLUENCING; INTRODUCTION; CONTENTS OF THIS CHAPTER; INFLUENCE VERSUS POWER; STARTING OUT: DEFINING OUR CIRCLE OF INFLUENCE; INFLUENCING AND THE THREE UNIVERSAL HUMAN GOALS; CIALDINI'S 'SIX PRINCIPLES OF INFLUENCE'; THE OUTCOME FRAME QUESTIONS: THE GOLDEN KEY TO INFLUENCEINFLUENCING ACCORDING TO SOCIAL PREFERENCE; THE INFLUENCING PROCESS; CONCLUSION; REFERENCES AND FURTHER READING; 7 WRITTEN COMMUNICATION; INTRODUCTION; CONTENTS OF THIS CHAPTER; THE PROS AND CONS OF WRITTEN COMMUNICATION; THE COMMUNICATION PROCESS AND THE BARRIERS TO COMMUNICATION; PLANNING THE WRITTEN COMMUNICATION; TYPES OF WRITTEN COMMUNICATION; A PROCESS FOR WRITTEN COMMUNICATION; THE EMOTIONAL IMPACT OF WRITING; WRITING STYLE; ASSESSING READABILITY: THE 'FOG INDEX'; EMAIL: PERILS AND PITFALLS; WRITING FOR THE WEB; CONCLUSION; FURTHER READING 8 PRESENTATION SKILLSINTRODUCTION; CONTENTS OF THIS CHAPTER; PLANNING THE PRESENTATION; DEVELOPING THE PRESENTATION; SPEAKER'S NOTES; PRESENTATION AIDS; DELIVERING THE PRESENTATION; THE TEAM PRESENTATION; CONCLUSION; FURTHER READING; 9 COMMERCIAL AWARENESS; INTRODUCTION; CONTENTS OF THIS CHAPTER; WHAT IS COMMERCIAL AWARENESS?; MAKING SENSE OF THE ECONOMIC ENVIRONMENT AND THE MARKET; MAKING SENSE OF THE ORGANISATION; APPRECIATING CULTURE; FINANCIAL LITERACY; CONCLUSION; REFERENCES AND FURTHER READING; 10 COACHING; INTRODUCTION; CONTENTS OF THIS CHAPTER; WHAT IS COACHING? DISTINGUISHING BETWEEN COACHING, MENTORING, COUNSELLING AND TRAINING |
| Altri titoli varianti | Personal skills for professional success |
| Record Nr. | UNINA-9911007079803321 |
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Paul Debra
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| London, : British Computer Society, 2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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