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Exploring Service Science : 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings / / edited by Gerhard Satzger, Lia Patrício, Mohamed Zaki, Niklas Kühl, Peter Hottum
| Exploring Service Science : 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings / / edited by Gerhard Satzger, Lia Patrício, Mohamed Zaki, Niklas Kühl, Peter Hottum |
| Edizione | [1st ed. 2018.] |
| Pubbl/distr/stampa | Cham : , : Springer International Publishing : , : Imprint : Springer, , 2018 |
| Descrizione fisica | 1 online resource (XIII, 416 p. 67 illus.) |
| Disciplina | 004 |
| Collana | Lecture Notes in Business Information Processing |
| Soggetto topico |
Application software
Information technology - Management Quantitative research Medical informatics Technological innovations Computer and Information Systems Applications Business IT Infrastructure Computer Application in Administrative Data Processing Data Analysis and Big Data Health Informatics Innovation and Technology Management |
| ISBN | 3-030-00713-8 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910299351003321 |
| Cham : , : Springer International Publishing : , : Imprint : Springer, , 2018 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Handbook of Service Science, Volume II / / edited by Paul P. Maglio, Cheryl A. Kieliszewski, James C. Spohrer, Kelly Lyons, Lia Patrício, Yuriko Sawatani
| Handbook of Service Science, Volume II / / edited by Paul P. Maglio, Cheryl A. Kieliszewski, James C. Spohrer, Kelly Lyons, Lia Patrício, Yuriko Sawatani |
| Edizione | [1st ed. 2019.] |
| Pubbl/distr/stampa | Cham : , : Springer International Publishing : , : Imprint : Springer, , 2019 |
| Descrizione fisica | 1 online resource (837 pages) |
| Disciplina | 658 |
| Collana | Service Science: Research and Innovations in the Service Economy |
| Soggetto topico |
Operations research
Electronic data processing - Management Management Marketing Operations Research and Decision Theory IT Operations |
| ISBN | 3-319-98512-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1 Introduction: Why Another Handbook? -- 2 Service Timing: Designing and Executing Service in a Dynamic Environment -- 3 Designing Service Systems to Enhance Perceived Decision Control -- 4 The Sequence of Service: An Affect Perspective to Service Scheduling -- 5 Customer Adoption of AI in Service Encounters -- 6 Optimal Structure of Experiential Services: Review and Extensions -- 7 A Human-centered, Multidisciplinary, and Transformative Approach to Service Science: A Service Design Perspective -- 8 Emerging Design Research Themes: A Research Review from Design, Service, and Management Studies -- 9 High-tech vs. High Touch Service Design in Healthcare: A Case for Considering the Emotional Biorhythm of the Patient in Technology Interventions -- 10 Customer Experience Analytics: Dynamic Customer-Centric Model -- 11 The Future of Service Systems: From Synergetics to Multi-Sided Platforms -- 12 Using Employees’ Collective Intelligence for Service Innovation: Theory and Instruments -- 13 A Multilayer Framework for Service System Analysis -- 14 People and Social Interaction: Drivers of Service Innovation -- 15 Queues in Service Systems: Some Unusual Applications -- 16 Clarifying the Concept of Smart Service Systems -- 17 Exploring the Journey to Services -- 18 Digital Workers in Nested, Networked Holistic Service Systems: A New Workplace Culture from a Service Science Perspective -- 19 Visualizing and Improving Service Processes with PCN Analysis -- 20 Value-in-Context: An Exploration of the Context of Value and the Value of Context -- 21 On the Evolution of Service Ecosystems: A Study of the Emerging API Economy -- 22 Institutionalization Process of Service Innovation: Overcoming Competing Institutional Logics in Service Ecosystems -- 23 Innovation in Sociomaterial Practices. The Case of IoE in The Healthcare Ecosystem -- 24 Toward the Service Science of Education -- 25 Leveraging Big Data Platform Technologies and Analytics to Enhance Smart City Mobility Services -- 26 Population Health as a Network of Services: Integration of Health, Education, and Social Services -- 27 Incremental and Radical Service Innovation in Healthcare -- 28 Further Advancing Service Science with Service-Dominant Logic: Service Ecosystems, Institutions, and their Implications for Innovation -- 29 On the Ethical Implications of Big Data in Service Systems -- 30 Service-Dominant Logic: Inward and Outward Views -- 31 Service Economies and Complexity -- 32 A Perspective on the Field of Service Science -- 33 Embedding Humans into Service Systems Analysis: The Evolution of Mathematical Thinking about Services -- 34 The Demolition of Service Scientists’ Cultural-boundaries -- 35 Capturing Value in the Service Economy -- 36 Service as Intersubjective Struggle. . |
| Record Nr. | UNINA-9910337813503321 |
| Cham : , : Springer International Publishing : , : Imprint : Springer, , 2019 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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