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Diego Masciaga Way [[electronic resource] ] : Lessons from the Master of Customer Service
| Diego Masciaga Way [[electronic resource] ] : Lessons from the Master of Customer Service |
| Autore | Parker Chris |
| Pubbl/distr/stampa | Urbane Publications Limited, 2014 |
| Descrizione fisica | 1 online resource (190 p.) |
| Disciplina | 647.95068 |
| Altri autori (Persone) | MasciagaDiego |
| Soggetto topico |
Customer relations
Customer services Service industries -- Management |
| Soggetto genere / forma | Electronic books. |
| ISBN | 1-909273-49-X |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | ""Cover""; ""Half-title Page""; ""Title Page""; ""Copyright""; ""Dedication""; ""Forewords""; ""Testimonials""; ""Contents""; ""Acknowledgements""; ""Introduction""; ""1. Service � the Essence""; ""2. Recruitment & Training � the 3H�s""; ""3. Leadership � In-Between the First and last Responsibility""; ""4. Delivering Outstanding Service � What You Make Others See""; ""5. Longevity, Consistency & Improvement � the Habit of Excellence""; ""Conclusion""; ""Author Biographies"" |
| Record Nr. | UNINA-9910467024903321 |
Parker Chris
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| Urbane Publications Limited, 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Influence [[electronic resource]]
| Influence [[electronic resource]] |
| Autore | Parker Chris |
| Pubbl/distr/stampa | Urbane Publications Limited, 2014 |
| Descrizione fisica | 1 online resource (388 p.) |
| ISBN | 1-909273-08-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
""Acknowledgements""; ""PART ONE""; ""Different Worlds""; ""It starts before it starts""; ""Chapter 1""; ""Chapter 2""; ""Chapter 3""; ""Chapter 4""; ""Chapter 5""; ""Chapter 6""; ""Chapter 7""; ""Chapter 8""; ""Chapter 9""; ""Chapter 10""; ""Chapter 11""; ""Chapter 12""; ""Chapter 13""; ""Chapter 14""; ""Chapter 15""; ""Chapter 16""; ""Chapter 17""; ""Chapter 18""; ""PART TWO""; ""Looking""; ""Chapter 19""; ""Chapter 20""; ""Chapter 21""; ""Chapter 22""; ""Chapter 23""; ""Chapter 24""; ""Chapter 25""; ""Chapter 26""; ""Chapter 27""; ""Chapter 28""; ""Chapter 29""; ""Chapter 30""
""Chapter 31""""Chapter 32""; ""Chapter 33""; ""Chapter 34""; ""Chapter 35""; ""Chapter 36""; ""PART THREE""; ""Listening""; ""Chapter 37""; ""Chapter 38""; ""Chapter 39""; ""Chapter 40""; ""Chapter 41""; ""Chapter 42""; ""Chapter 43""; ""Chapter 44""; ""Chapter 45""; ""Chapter 46""; ""Chapter 47""; ""Chapter 48""; ""Chapter 49""; ""Chapter 50""; ""Chapter 51""; ""Chapter 52""; ""Chapter 53""; ""Chapter 54""; ""Chapter 55""; ""It ends after it ends"" |
| Record Nr. | UNINA-9910157371903321 |
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Parker Chris
|
||
| Urbane Publications Limited, 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||