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Service quality [[electronic resource] ] : new directions in theory and practice / / editors, Roland T. Rust, Richard L. Oliver
| Service quality [[electronic resource] ] : new directions in theory and practice / / editors, Roland T. Rust, Richard L. Oliver |
| Autore | Rust Roland |
| Pubbl/distr/stampa | Thousand Oaks, Calif. ; ; London, : SAGE, c1994 |
| Descrizione fisica | 1 online resource (201 p.) |
| Disciplina | 658.812 |
| Altri autori (Persone) |
RustRoland T
OliverRichard L. <1945-2016.> |
| Soggetto topico |
Consumer satisfaction
Customer services - Quality control Customer services -- Quality control Commerce Business & Economics Marketing & Sales |
| Soggetto genere / forma | Electronic books. |
| ISBN |
0-8039-4919-7
1-322-41861-6 1-4522-6248-9 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Cover; Contents; Introduction to the Series; 1 - Introducing Service Quality; 2 - Conceptualization and Measurement of Service Quality; 3 - Service Operations and the Presence of the Customer; 4 - Service Climate; 5 - Where Are We and Where Do We Go From Here?; Author Index; Subject Index; About the Authors |
| Record Nr. | UNINA-9910479960403321 |
Rust Roland
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| Thousand Oaks, Calif. ; ; London, : SAGE, c1994 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Service quality [[electronic resource] ] : new directions in theory and practice / / editors, Roland T. Rust, Richard L. Oliver
| Service quality [[electronic resource] ] : new directions in theory and practice / / editors, Roland T. Rust, Richard L. Oliver |
| Pubbl/distr/stampa | Thousand Oaks, Calif. ; ; London, : SAGE, c1994 |
| Descrizione fisica | 1 online resource (ix, 289 p.) : ill |
| Disciplina | 658.812 |
| Altri autori (Persone) |
RustRoland T
OliverRichard L. <1945-2016.> |
| Soggetto topico |
Customer services - Quality control
Consumer satisfaction |
| ISBN |
1-5063-3267-6
0-8039-4919-7 1-322-41861-6 1-4522-6248-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Cover; Contents; Introduction to the Series; 1 - Introducing Service Quality; 2 - Conceptualization and Measurement of Service Quality; 3 - Service Operations and the Presence of the Customer; 4 - Service Climate; 5 - Where Are We and Where Do We Go From Here?; Author Index; Subject Index; About the Authors |
| Record Nr. | UNINA-9910779126503321 |
| Thousand Oaks, Calif. ; ; London, : SAGE, c1994 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Service quality [[electronic resource] ] : new directions in theory and practice / / editors, Roland T. Rust, Richard L. Oliver
| Service quality [[electronic resource] ] : new directions in theory and practice / / editors, Roland T. Rust, Richard L. Oliver |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Thousand Oaks, Calif. ; ; London, : SAGE, c1994 |
| Descrizione fisica | 1 online resource (ix, 289 p.) : ill |
| Disciplina | 658.812 |
| Altri autori (Persone) |
RustRoland T
OliverRichard L. <1945-2016.> |
| Soggetto topico |
Customer services - Quality control
Consumer satisfaction |
| ISBN |
1-5063-3267-6
0-8039-4919-7 1-322-41861-6 1-4522-6248-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Cover; Contents; Introduction to the Series; 1 - Introducing Service Quality; 2 - Conceptualization and Measurement of Service Quality; 3 - Service Operations and the Presence of the Customer; 4 - Service Climate; 5 - Where Are We and Where Do We Go From Here?; Author Index; Subject Index; About the Authors |
| Record Nr. | UNINA-9910818651503321 |
| Thousand Oaks, Calif. ; ; London, : SAGE, c1994 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||