Service quality [[electronic resource] ] : new directions in theory and practice / / editors, Roland T. Rust, Richard L. Oliver |
Autore | Rust Roland |
Pubbl/distr/stampa | Thousand Oaks, Calif. ; ; London, : SAGE, c1994 |
Descrizione fisica | 1 online resource (201 p.) |
Disciplina | 658.812 |
Altri autori (Persone) |
RustRoland T
OliverRichard L. <1945-2016.> |
Soggetto topico |
Consumer satisfaction
Customer services - Quality control Customer services -- Quality control Commerce Business & Economics Marketing & Sales |
Soggetto genere / forma | Electronic books. |
ISBN |
0-8039-4919-7
1-322-41861-6 1-4522-6248-9 |
Formato | Materiale a stampa |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto | Cover; Contents; Introduction to the Series; 1 - Introducing Service Quality; 2 - Conceptualization and Measurement of Service Quality; 3 - Service Operations and the Presence of the Customer; 4 - Service Climate; 5 - Where Are We and Where Do We Go From Here?; Author Index; Subject Index; About the Authors |
Record Nr. | UNINA-9910479960403321 |
Rust Roland | ||
Thousand Oaks, Calif. ; ; London, : SAGE, c1994 | ||
Materiale a stampa | ||
Lo trovi qui: Univ. Federico II | ||
|
Service quality [[electronic resource] ] : new directions in theory and practice / / editors, Roland T. Rust, Richard L. Oliver |
Pubbl/distr/stampa | Thousand Oaks, Calif. ; ; London, : SAGE, c1994 |
Descrizione fisica | 1 online resource (ix, 289 p.) : ill |
Disciplina | 658.812 |
Altri autori (Persone) |
RustRoland T
OliverRichard L. <1945-2016.> |
Soggetto topico |
Customer services - Quality control
Consumer satisfaction |
ISBN |
1-5063-3267-6
0-8039-4919-7 1-322-41861-6 1-4522-6248-9 |
Formato | Materiale a stampa |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto | Cover; Contents; Introduction to the Series; 1 - Introducing Service Quality; 2 - Conceptualization and Measurement of Service Quality; 3 - Service Operations and the Presence of the Customer; 4 - Service Climate; 5 - Where Are We and Where Do We Go From Here?; Author Index; Subject Index; About the Authors |
Record Nr. | UNINA-9910779126503321 |
Thousand Oaks, Calif. ; ; London, : SAGE, c1994 | ||
Materiale a stampa | ||
Lo trovi qui: Univ. Federico II | ||
|