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Tourist customer service satisfaction : an encounter approach / / Francis P. Noe, Muzaffer Uysal and Vincent P. Magnini
| Tourist customer service satisfaction : an encounter approach / / Francis P. Noe, Muzaffer Uysal and Vincent P. Magnini |
| Autore | Noe Francis P. <1939-> |
| Pubbl/distr/stampa | New York : , : Routledge, , 2010 |
| Descrizione fisica | 1 online resource (204 p.) |
| Disciplina | 910.68/8 |
| Altri autori (Persone) |
UysalMuzaffer
MagniniVincent P |
| Collana | Advances in Tourism |
| Soggetto topico |
Tourism - Management
Hospitality industry - Management |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-136-97597-7
1-136-97598-5 1-282-88283-X 9786612882838 0-203-85236-2 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Book Cover; Title; Copyright; Contents; About the authors; Introduction; 1 Defining encounter theory; 2 Encountering interactive roles; 3 Knowing the travel customer's role; 4 Managing the travel situation; 5 Positioning the travel provider; 6 Appealing to the travel and provider roles; 7 Nuances of interpersonal interactions; 8 Going beyond satisfaction to loyalty; 9 Where do we go from here?; Bibliography; Index |
| Record Nr. | UNINA-9910458769803321 |
Noe Francis P. <1939->
|
||
| New York : , : Routledge, , 2010 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Tourist customer service satisfaction : an encounter approach / / Francis P. Noe, Muzaffer Uysal and Vincent P. Magnini
| Tourist customer service satisfaction : an encounter approach / / Francis P. Noe, Muzaffer Uysal and Vincent P. Magnini |
| Autore | Noe Francis P. <1939-> |
| Pubbl/distr/stampa | New York : , : Routledge, , 2010 |
| Descrizione fisica | 1 online resource (204 p.) |
| Disciplina | 910.68/8 |
| Altri autori (Persone) |
UysalMuzaffer
MagniniVincent P |
| Collana | Advances in Tourism |
| Soggetto topico |
Tourism - Management
Hospitality industry - Management |
| ISBN |
1-136-97597-7
1-136-97598-5 1-282-88283-X 9786612882838 0-203-85236-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Book Cover; Title; Copyright; Contents; About the authors; Introduction; 1 Defining encounter theory; 2 Encountering interactive roles; 3 Knowing the travel customer's role; 4 Managing the travel situation; 5 Positioning the travel provider; 6 Appealing to the travel and provider roles; 7 Nuances of interpersonal interactions; 8 Going beyond satisfaction to loyalty; 9 Where do we go from here?; Bibliography; Index |
| Record Nr. | UNINA-9910785112503321 |
|
Noe Francis P. <1939->
|
||
| New York : , : Routledge, , 2010 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Tourist customer service satisfaction : an encounter approach / / Francis P. Noe, Muzaffer Uysal and Vincent P. Magnini
| Tourist customer service satisfaction : an encounter approach / / Francis P. Noe, Muzaffer Uysal and Vincent P. Magnini |
| Autore | Noe Francis P. <1939-> |
| Pubbl/distr/stampa | New York : , : Routledge, , 2010 |
| Descrizione fisica | 1 online resource (204 p.) |
| Disciplina | 910.68/8 |
| Altri autori (Persone) |
UysalMuzaffer
MagniniVincent P |
| Collana | Advances in Tourism |
| Soggetto topico |
Tourism - Management
Hospitality industry - Management |
| ISBN |
1-136-97597-7
1-136-97598-5 1-282-88283-X 9786612882838 0-203-85236-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Book Cover; Title; Copyright; Contents; About the authors; Introduction; 1 Defining encounter theory; 2 Encountering interactive roles; 3 Knowing the travel customer's role; 4 Managing the travel situation; 5 Positioning the travel provider; 6 Appealing to the travel and provider roles; 7 Nuances of interpersonal interactions; 8 Going beyond satisfaction to loyalty; 9 Where do we go from here?; Bibliography; Index |
| Record Nr. | UNINA-9910799964303321 |
|
Noe Francis P. <1939->
|
||
| New York : , : Routledge, , 2010 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Tourist customer service satisfaction : an encounter approach / / Francis P. Noe, Muzaffer Uysal and Vincent P. Magnini
| Tourist customer service satisfaction : an encounter approach / / Francis P. Noe, Muzaffer Uysal and Vincent P. Magnini |
| Autore | Noe Francis P. <1939-> |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | London ; ; New York, : Routledge, 2010 |
| Descrizione fisica | 1 online resource (204 p.) |
| Disciplina | 910.68/8 |
| Altri autori (Persone) |
UysalMuzaffer
MagniniVincent P |
| Collana | Advances in Tourism |
| Soggetto topico |
Tourism - Management
Hospitality industry - Management |
| ISBN |
1-136-97597-7
1-136-97598-5 1-282-88283-X 9786612882838 0-203-85236-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Book Cover; Title; Copyright; Contents; About the authors; Introduction; 1 Defining encounter theory; 2 Encountering interactive roles; 3 Knowing the travel customer's role; 4 Managing the travel situation; 5 Positioning the travel provider; 6 Appealing to the travel and provider roles; 7 Nuances of interpersonal interactions; 8 Going beyond satisfaction to loyalty; 9 Where do we go from here?; Bibliography; Index |
| Record Nr. | UNINA-9910818743403321 |
|
Noe Francis P. <1939->
|
||
| London ; ; New York, : Routledge, 2010 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||