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How to Get Things Right [[electronic resource] ] : A Guide to Finding and Fixing Service Delivery Problems / / by Beatriz Muñoz-Seca
| How to Get Things Right [[electronic resource] ] : A Guide to Finding and Fixing Service Delivery Problems / / by Beatriz Muñoz-Seca |
| Autore | Muñoz-Seca Beatriz |
| Edizione | [1st ed. 2019.] |
| Pubbl/distr/stampa | Cham : , : Springer International Publishing : , : Imprint : Palgrave Macmillan, , 2019 |
| Descrizione fisica | 1 online resource (205 pages) : illustrations |
| Disciplina | 658 |
| Collana | IESE Business Collection |
| Soggetto topico |
Business
Production management Service industries Management Industrial management Knowledge management Tourism Popular Science in Business and Management Operations Management Services Innovation/Technology Management Knowledge Management Tourism Management |
| ISBN | 3-030-14088-1 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1. The Operations Puzzle -- 2. No Hire, No Fire -- 3. Unlock Capacity to Tackle Higher Value-added Tasks -- 4. The Contribution Margin and Tribes -- 5. What Shall we Do with the Pop-ups: On-the-spot Innovations Can Create Unforseen Problems -- 6. The Five-star Constellation and Knowledge Pills -- 7. Problem-solving Tracks and Service Modules -- 8. Altogether Now: We Need Everybody's Effort Implementing the '9 Questions' Tool -- 9. Concluding Thoughts. . |
| Record Nr. | UNINA-9910337811603321 |
Muñoz-Seca Beatriz
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| Cham : , : Springer International Publishing : , : Imprint : Palgrave Macmillan, , 2019 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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How to Make Things Happen [[electronic resource] ] : A blueprint for applying knowledge, solving problems and designing systems that deliver your service strategy / / by Beatriz Muñoz-Seca
| How to Make Things Happen [[electronic resource] ] : A blueprint for applying knowledge, solving problems and designing systems that deliver your service strategy / / by Beatriz Muñoz-Seca |
| Autore | Muñoz-Seca Beatriz |
| Edizione | [1st ed. 2017.] |
| Pubbl/distr/stampa | Cham : , : Springer International Publishing : , : Imprint : Palgrave Macmillan, , 2017 |
| Descrizione fisica | 1 online resource (376 pages) |
| Disciplina | 658 |
| Soggetto topico |
Production management
Management Industrial management Operations Management Innovation/Technology Management |
| ISBN | 3-319-54786-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Chapter1 A scenario and the fascinating world of operations -- Chapter2 Basic ideas behind SPDM -- Chapter3 the mission, essence and flame red -- Chapter4 You have to walk the streets -- Chapter5 Cost-cutting does not lead to efficiency -- Chapter6 The main thing is not knowing what you know -- Chapter7 We work with brainpower, not manpower -- Chapter 8 Industrialization of service in order to unlock brainpower capacity -- Chapter9 Converting blocking factors into value-adding elements -- Chapter10 Making ideas happen -- Chapter11 One thousand $1,000 improvements -- Chapter12 Quality is a chorus girl cast as a prima donna -- Chapter13 Have you looked to see what is in your refrigerator yet -- Chapter14 Happy people are more productive -- Chapter15 The hallmark of mediocre managers is hiring people worse than they are -- Chapter16 Asking the right question at the right time.-. |
| Record Nr. | UNINA-9910254918303321 |
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Muñoz-Seca Beatriz
|
||
| Cham : , : Springer International Publishing : , : Imprint : Palgrave Macmillan, , 2017 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||