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How to Get Things Right : A Guide to Finding and Fixing Service Delivery Problems / / by Beatriz Muñoz-Seca
How to Get Things Right : A Guide to Finding and Fixing Service Delivery Problems / / by Beatriz Muñoz-Seca
Autore Muñoz-Seca Beatriz
Edizione [1st ed. 2019.]
Pubbl/distr/stampa Cham : , : Springer International Publishing : , : Imprint : Palgrave Macmillan, , 2019
Descrizione fisica 1 online resource (205 pages) : illustrations
Disciplina 658
658.4013
Collana IESE Business Collection
Soggetto topico Business
Production management
Service industries
Management
Industrial management
Knowledge management
Tourism
Popular Science in Business and Management
Operations Management
Services
Innovation/Technology Management
Knowledge Management
Tourism Management
ISBN 3-030-14088-1
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto 1. The Operations Puzzle -- 2. No Hire, No Fire -- 3. Unlock Capacity to Tackle Higher Value-added Tasks -- 4. The Contribution Margin and Tribes -- 5. What Shall we Do with the Pop-ups: On-the-spot Innovations Can Create Unforseen Problems -- 6. The Five-star Constellation and Knowledge Pills -- 7. Problem-solving Tracks and Service Modules -- 8. Altogether Now: We Need Everybody's Effort Implementing the '9 Questions' Tool -- 9. Concluding Thoughts. .
Record Nr. UNINA-9910337811603321
Muñoz-Seca Beatriz  
Cham : , : Springer International Publishing : , : Imprint : Palgrave Macmillan, , 2019
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
How to Make Things Happen : A blueprint for applying knowledge, solving problems and designing systems that deliver your service strategy / / by Beatriz Muñoz-Seca
How to Make Things Happen : A blueprint for applying knowledge, solving problems and designing systems that deliver your service strategy / / by Beatriz Muñoz-Seca
Autore Muñoz-Seca Beatriz
Edizione [1st ed. 2017.]
Pubbl/distr/stampa Cham : , : Springer International Publishing : , : Imprint : Palgrave Macmillan, , 2017
Descrizione fisica 1 online resource (376 pages)
Disciplina 658
Soggetto topico Production management
Management
Industrial management
Operations Management
Innovation/Technology Management
ISBN 3-319-54786-0
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Chapter1 A scenario and the fascinating world of operations -- Chapter2 Basic ideas behind SPDM -- Chapter3 the mission, essence and flame red -- Chapter4 You have to walk the streets -- Chapter5 Cost-cutting does not lead to efficiency -- Chapter6 The main thing is not knowing what you know -- Chapter7 We work with brainpower, not manpower -- Chapter 8 Industrialization of service in order to unlock brainpower capacity -- Chapter9 Converting blocking factors into value-adding elements -- Chapter10 Making ideas happen -- Chapter11 One thousand $1,000 improvements -- Chapter12 Quality is a chorus girl cast as a prima donna -- Chapter13 Have you looked to see what is in your refrigerator yet -- Chapter14 Happy people are more productive -- Chapter15 The hallmark of mediocre managers is hiring people worse than they are -- Chapter16 Asking the right question at the right time.-.
Record Nr. UNINA-9910254918303321
Muñoz-Seca Beatriz  
Cham : , : Springer International Publishing : , : Imprint : Palgrave Macmillan, , 2017
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui