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Building community capacity for tourism development / / edited by Gianna Moscardo
| Building community capacity for tourism development / / edited by Gianna Moscardo |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Wallingford, UK ; ; Cambridge, Mass., : CABI, c2008 |
| Descrizione fisica | 1 online resource (196 p.) |
| Disciplina | 338.4/791 |
| Altri autori (Persone) | MoscardoGianna |
| Soggetto topico |
Tourism
Community development |
| ISBN |
1-281-76561-9
9786611765613 1-84593-448-2 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Contents; Contributors; Introduction; Part I: Improving Knowledge of Tourism Development and Its Impacts; 1 Community Capacity Building: an Emerging Challenge for Tourism Development; 2 Enhancing the Economic Benefits of Tourism at the Local Level; 3 Understanding How Tourism Can Bring Sociocultural Benefits to Destination Communities; 4 Linking a Sense of Place with a Sense of Care: Overcoming Sustainability Challenges Faced by Remote Island Communities; Part II: Improving Community Knowledge of Tourism Development; 5 Community-based Tourism in Asia
6 Examples of Effective Techniques for Enhancing Community Understanding of Tourism7 Tools to Enhance Community Capacity to Critically Evaluate Tourism Activities; Part III: Improving Community Participation in Tourism Development; 8 Partnerships for Tourism Development; 9 Enhancing Participation of Women in Tourism; 10 Entrepreneurship and the Rural Tourism Industry: a Primer; 11 Perspectives on Leadership Coaching for Regional Tourism Managers and Entrepreneurs; 12 Capacity Building Through Cooperation; Building Community Capacity for Tourism Development: Conclusions; Index; A; B; C; D; E FG; H; I; J; K; L; M; N; P; R; S; T; V; W |
| Record Nr. | UNINA-9910446332703321 |
| Wallingford, UK ; ; Cambridge, Mass., : CABI, c2008 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Education for Sustainability in Tourism : A Handbook of Processes, Resources, and Strategies / / edited by Gianna Moscardo, Pierre Benckendorff
| Education for Sustainability in Tourism : A Handbook of Processes, Resources, and Strategies / / edited by Gianna Moscardo, Pierre Benckendorff |
| Edizione | [1st ed. 2015.] |
| Pubbl/distr/stampa | Berlin, Heidelberg : , : Springer Berlin Heidelberg : , : Imprint : Springer, , 2015 |
| Descrizione fisica | 1 online resource (291 p.) |
| Disciplina | 910.684 |
| Collana | CSR, Sustainability, Ethics & Governance |
| Soggetto topico |
Environmental economics
Professional education Vocational education Sustainable development Environmental Economics Professional & Vocational Education Sustainable Development |
| ISBN | 3-662-47470-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1 The Importance of Education for Sustainability in Tourism -- PART I Tourism and Sustainability: Core Knowledge -- 2 Tourism and Sustainability: Challenges, Conflict and Core Knowledge -- 3 Ethics in Tourism -- 4 Corporate Social Responsibility and Tourism -- 5 Tourism and Governance -- PART II Education for Sustainability in Tourism: The Formal Sector -- 6 Sustainable Tourism Education: An Institutional Approach -- 7 Exploring the global in student assessment and feedback for sustainable tourism education -- 8 Cross-sectorial relationships for education for sustainability: Exploring innovative partnerships between formal education and tourism - frameworks, curriculum and action -- PART III Education for Sustainability in Tourism: Key Stakeholders -- 9 Educating Destination Communities for Sustainability in Tourism -- 10 Education for Sustainability in Tourism: Coaching Tourism Businesses -- 11 Sustainability Education for Tourists -- PART IV Practices and Tools for Education for Sustainability in Tourism -- 12 Online Learning: Reflections on the Effectiveness of an Undergraduate Sustainability Tourism Module -- 13 Practice what you Teach: Teaching Sustainable Tourism through a Critically Reflexive Approach -- 14 Digital Immersion for Sustainable Tourism Education: A roadmap to virtual fieldtrips -- 15 Global Programs in Sustainability: A Case Study of Techniques, Tools and Teaching Strategies for Sustainability Education in Tourism -- 16 Sustainability in Tourism: A Corporate Perspective -- 17 Education for Sustainability Futures. |
| Record Nr. | UNINA-9910298471303321 |
| Berlin, Heidelberg : , : Springer Berlin Heidelberg : , : Imprint : Springer, , 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Managing tourism and hospitality services : theory and international applications / / edited by B. Prideaux, G. Moscardo, E. Laws
| Managing tourism and hospitality services : theory and international applications / / edited by B. Prideaux, G. Moscardo, E. Laws |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Wallingford, : CABI, 2006 |
| Descrizione fisica | 1 online resource (355 p.) |
| Disciplina | 647.94068 |
| Altri autori (Persone) |
LawsEric <1945->
MoscardoGianna PrideauxB (Bruce) |
| Soggetto topico |
Hospitality industry - Management
Tourism - Management |
| ISBN |
1-280-73583-X
9786610735839 1-84593-015-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
""Contents""; ""Contributors""; ""List of Figures""; ""List of Tables""; ""PART I � MANAGING CUSTOMER SATISFACTION""; ""1. Quality and Service Management Perspectives""; ""2. Convention Delegates � The Relationship Between Satisfaction with the Convention and with the Host Destination: A Case Study""; ""3. Issues Pertaining to Service Recovery in the Tourism and Leisure Industries""; ""4. Is Near Enough Good Enough? Understanding and Managing Customer Satisfaction with Wildlife-based Tourism Experiences""; ""5. Management of Tourism: Conformation to Whose Standards?""
""PART II � COMPETITION AND COLLABORATION""""6. Tiscover � Development and Growth""; ""7. Co-branding in the Restaurant Industry""; ""8. Airline Service Quality in an Era of Deregulation""; ""PART III � SERVICE DESIGN AND IMPROVEMENT""; ""9. Service System: A Strategic Approach to Innovate and Manage Service Superiority""; ""10. Marketing Tourism Online""; ""11. Guidelines for Professional Activity Services in Tourism � A Discussion About the Quality of a Tourist Experience Product""; ""12. Tourism Development: Hard Core or Soft Touch?""; ""13. Quality Management for Events"" ""14. CAVIAR: Canterbury and Vladimir International Action for Regeneration � A Case Study of Techniques for Integrated Marketing, Service Quality and Destination Management""""PART IV � MANAGING STAFF�CUSTOMER RELATIONS""; ""15. Emotional Labour and Coping Strategies""; ""16. Service Ethics for Ecotourism Guides""; ""17. Effective Management of Hotel Revenue: Lessons from the Swiss Hotel Industry""; ""18. Service Management in a World Heritage Area � Tourists, Cultures and the Environment"" ""19. The Relationship Between Airline Cabin Service and National Culture: A Cabin Crew Perspective""""20. Considerations in Improving Tourism and Hospitality Service Systems""; ""PART V � RESEARCHING TOURISM AND HOSPITALITY SERVICE MANAGEMENT""; ""21. The Role of Research in Improving Tourism and Hospitality Services: Measuring Service Quality""; ""22. Service Quality at the Cellar Door: A Lesson in Services Marketing from Western Australia�s Wine-tourism Sector""; ""23. Using the Critical Incidents Technique to Understand Service Quality in Tourist Accommodation"" ""24. Factors of Satisfaction: A Case Study of Explore Park""""25. The Value of a Benchmarking Approach for Assessing Service Quality Satisfaction in Environmental Tourism""; ""26. The Development and Tracking of a Branding Campaign for Brisbane""; ""27. The Rasch Model Applied to Customer Satisfaction in Marbella""; ""PART VI � CONCLUSION""; ""28. Researching and Managing Tourism and Hospitality Service: Challenges and Conclusions""; ""Index""; ""A""; ""B""; ""C""; ""D""; ""E""; ""F""; ""H""; ""I""; ""L""; ""M""; ""N""; ""O""; ""P""; ""Q""; ""R""; ""S""; ""T""; ""V""; ""W""; ""Y"" |
| Record Nr. | UNINA-9910446334303321 |
| Wallingford, : CABI, 2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Tourism and generation Y / / edited by Pierre Benckendorff, Gianna Moscardo, Donna Pendergast
| Tourism and generation Y / / edited by Pierre Benckendorff, Gianna Moscardo, Donna Pendergast |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Cambridge, MA, : CAB International, 2010 |
| Descrizione fisica | 1 online resource (182 p.) |
| Disciplina | 306.4/819 |
| Altri autori (Persone) |
BenckendorffPierre
MoscardoGianna PendergastDonna |
| Soggetto topico |
Tourism
Tourism - Social aspects Culture and tourism |
| ISBN |
1-282-70152-5
9786612701528 1-84593-602-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Contents; Contributors; About the Editors; Introduction; PART I: GEN Y AND TOURISM; 1 Getting to Know the Y Generation; 2 Mythbusting: Generation Y and Travel; 3 Generation Y's Travel Behaviours: a Comparison with Baby Boomers and Generation X; 4 Understanding Generation-Y Tourists: Managing the Risk and Change Associated with a New Emerging Market; PART II: GEN Y TOURIST BEHAVIOUR; 5 Generation Y as Wine Tourists: Their Expectations and Experiences at the Winery-cellar Door; 6 Generation Y: Perspectives of Quality in Youth Adventure Travel Experiences in an Australian Backpacker Context
7 Nature-based Tourism in North America: is Generation Y the Major Cause of Increased Participation?8 Tourism and the N Generation in a Dynamically Changing Society: the Case of South Korea; 9 Beach Safety and Millennium Youth: Travelers and Sentinels; 10 Personal Travel Safety: a New Generational Perspective; PART III: CAPITALIZING ON GEN Y AS CONSUMERS AND PRODUCERS; 11 Adjusting Attitudes Using Traditional Media: Magazines Can Still Move Millennials; 12 Understanding Generation Y's Attitudes Towards a Career in the Industry 13 Generation Y and Work in Tourism and Hospitality: Problem? What Problem?14 Generation Y's Future Tourism Demand: Some Opportunities and Challenges; Index; |
| Record Nr. | UNINA-9910446348903321 |
| Cambridge, MA, : CAB International, 2010 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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