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Artificial Intelligence in Customer Service : The Next Frontier for Personalized Engagement / / edited by Jagdish N. Sheth, Varsha Jain, Emmanuel Mogaji, Anupama Ambika
| Artificial Intelligence in Customer Service : The Next Frontier for Personalized Engagement / / edited by Jagdish N. Sheth, Varsha Jain, Emmanuel Mogaji, Anupama Ambika |
| Autore | Sheth Jagdish N |
| Edizione | [1st ed. 2023.] |
| Pubbl/distr/stampa | Cham : , : Springer International Publishing : , : Imprint : Palgrave Macmillan, , 2023 |
| Descrizione fisica | 1 online resource (315 pages) |
| Disciplina | 006.3 |
| Altri autori (Persone) |
JainVarsha
MogajiEmmanuel AmbikaAnupama |
| Soggetto topico |
Computational intelligence
Telemarketing Internet marketing Technological innovations Computational Intelligence Digital Marketing Innovation and Technology Management |
| ISBN | 3-031-33898-7 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Chapter 1: Artificial Intelligence in Customer Service: An Introduction to the Next Frontier to Personalized Engagement - Varsha Jain, Jagdish Sheth, Emmanuel Mogaji, Anupama Ambika -- Part 1: Introduction to AI and Customer Services -- Chapter 2: AI in Customer Service – A Service Revolution in the Making - Werner Kunz, Jochen Wirtz -- Chapter 3: Opportunities & Challenges of AI-Driven Customer Service - Rijul Chaturvedi, Sanjeev Verma -- Chapter 4: AI in Customer Service Strategy for Seamless Customer Experience Yuanyuan Cui, Patrick van Esch -- Part 2: Customer Engagement -- Chapter 5: Personalized and Contextual AI- Services Experience - Valentina Pitardi -- Chapter 6: Engaging Self-Service in a Customer Service Ecosystem - George Spais -- Chapter 7: Understanding the Role of Data in Artificial Intelligence-based Personalization - Subhadeep Mukerjee -- Part 3: Customer Experience -- Chapter 8: Artificial Intelligence for Seamless Experience across Channels - Nguyen Phong Nguyen, Emmanuel Mogaji -- Chapter 9: Data Processing and AI-Technology Integration for Personalized Services - Gourav Roy, Varsha Jain, Parth Salunke -- Part 4: Customer and Employee Wellbeing -- Chapter 10: Use of AI With Ethics and Privacy for Personalized Customer Services - Damini Goyal Gupta, Varsha Jain -- Chapter 11: Linking Customer E-Service Quality with Artificial Intelligence-Based Business Environment -Sakshi Kathuria, Sudhir Rana -- Chapter 12: Role of Risk on Employees' Willingness to Collaborate with Artificial Intelligence and its Impact on Wellbeing - Stefanie Paluch, Thomas Wittkop. |
| Record Nr. | UNINA-9910739438203321 |
Sheth Jagdish N
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| Cham : , : Springer International Publishing : , : Imprint : Palgrave Macmillan, , 2023 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Customer Centric Support Services in the Digital Age : The Next Frontier of Competitive Advantage
| Customer Centric Support Services in the Digital Age : The Next Frontier of Competitive Advantage |
| Autore | Sheth Jagdish N |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Cham : , : Springer International Publishing AG, , 2024 |
| Descrizione fisica | 1 online resource (308 pages) |
| Altri autori (Persone) |
JainVarsha
MogajiEmmanuel AmbikaAnupama |
| ISBN | 3-031-37097-X |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910799227003321 |
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Sheth Jagdish N
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| Cham : , : Springer International Publishing AG, , 2024 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Emotional appeals in advertising banking services / / Emmanuel Mogaji
| Emotional appeals in advertising banking services / / Emmanuel Mogaji |
| Pubbl/distr/stampa | United Kingdom : Emerald Publishing : Emerald Publishing Limited, 2018 : , : Emerald Publishing Limited, , 2018 |
| Descrizione fisica | 1 online resource (121 pages) : illustrations |
| Disciplina | 332.10688 |
| Collana | Emerald points |
| Soggetto topico |
Advertising - Banks and banking
Business & Economics - Marketing - General Sales & marketing |
| ISBN |
1-78756-301-4
1-78756-299-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910796900003321 |
| United Kingdom : Emerald Publishing : Emerald Publishing Limited, 2018 : , : Emerald Publishing Limited, , 2018 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Emotional appeals in advertising banking services / / Emmanuel Mogaji
| Emotional appeals in advertising banking services / / Emmanuel Mogaji |
| Pubbl/distr/stampa | United Kingdom : Emerald Publishing : Emerald Publishing Limited, 2018 : , : Emerald Publishing Limited, , 2018 |
| Descrizione fisica | 1 online resource (121 pages) : illustrations |
| Disciplina | 332.10688 |
| Collana | Emerald points |
| Soggetto topico |
Advertising - Banks and banking
Business & Economics - Marketing - General Sales & marketing |
| ISBN |
1-78756-301-4
1-78756-299-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910827097403321 |
| United Kingdom : Emerald Publishing : Emerald Publishing Limited, 2018 : , : Emerald Publishing Limited, , 2018 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Fashion marketing in emerging economies . Volume I : brand, consumer and sustainability perspectives / / edited by Frederica Brooksworth, Emmanuel Mogaji, and Genevieve Bosah
| Fashion marketing in emerging economies . Volume I : brand, consumer and sustainability perspectives / / edited by Frederica Brooksworth, Emmanuel Mogaji, and Genevieve Bosah |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Cham, Switzerland : , : Palgrave Macmillan, , [2023] |
| Descrizione fisica | 1 online resource (286 pages) |
| Disciplina | 758.99759007475921 |
| Collana | Palgrave Studies of Marketing in Emerging Economies |
| Soggetto topico | Fashion merchandising |
| ISBN | 3-031-07326-6 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910633912703321 |
| Cham, Switzerland : , : Palgrave Macmillan, , [2023] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Fashion marketing in emerging economies . Volume II : South American, Asian and African perspectives / / edited by Frederica Brooksworth, Emmanuel Mogaji, and Genevieve Bosah
| Fashion marketing in emerging economies . Volume II : South American, Asian and African perspectives / / edited by Frederica Brooksworth, Emmanuel Mogaji, and Genevieve Bosah |
| Pubbl/distr/stampa | Cham, Switzerland : , : Palgrave Macmillan, , [2023] |
| Descrizione fisica | 1 online resource (296 pages) |
| Disciplina | 374 |
| Collana | Palgrave Studies of Marketing in Emerging Economies |
| Soggetto topico | Marketing |
| ISBN | 3-031-07078-X |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910634041603321 |
| Cham, Switzerland : , : Palgrave Macmillan, , [2023] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Green marketing in emerging economies : a communications perspective / / edited by Emmanuel Mogaji
| Green marketing in emerging economies : a communications perspective / / edited by Emmanuel Mogaji |
| Pubbl/distr/stampa | Cham, Switzerland : , : Palgrave Macmillan, , [2022] |
| Descrizione fisica | 1 online resource (289 pages) |
| Disciplina | 658.802 |
| Collana | Palgrave Studies of Marketing in Emerging Economies |
| Soggetto topico |
International business enterprises
Green marketing |
| Soggetto non controllato |
Commerce
Business & Economics |
| ISBN | 3-030-82572-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910522995103321 |
| Cham, Switzerland : , : Palgrave Macmillan, , [2022] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Higher Education Marketing in Africa : Explorations into Student Choice / / edited by Emmanuel Mogaji, Felix Maringe, Robert Ebo Hinson
| Higher Education Marketing in Africa : Explorations into Student Choice / / edited by Emmanuel Mogaji, Felix Maringe, Robert Ebo Hinson |
| Edizione | [1st ed. 2020.] |
| Pubbl/distr/stampa | Cham : , : Springer International Publishing : , : Imprint : Palgrave Macmillan, , 2020 |
| Descrizione fisica | 1 online resource (424 pages) : illustrations |
| Disciplina |
378.0688
658.8 |
| Soggetto topico |
Marketing
Higher education Management—Study and teaching Higher Education Management Education |
| ISBN | 3-030-39379-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Part 1: Introduction -- Chapter 1: Exploring factors influencing student choice in Africa: Introduction to Edited Collection -- Part 1: Choice and Decision Making -- Chapter 2: Co-Creation of Value by Universities and Prospective Students: Towards an Informed Decision-Making Process -- Chapter 3: Understanding High School Students’ University Choice - Implications for Marketing and Management of Higher Education in Ghana -- Chapter 4: Delving into Undergraduate students’ choice of higher education in Uganda -- Chapter 5: International and Southern African perspectives on Choice and decision making of young people in Higher Education -- Part 2: Factors influencing Choice -- Chapter 6: Factors Influencing Students’ Choice of a Federal University: A Case Study of a Nigerian Federal University -- Chapter 7: Evaluative Criteria for Selection of Higher Education Institutions in Nigeria -- Chapter 8: Factors Influencing Post Graduate Students' University Choice in Nigeria -- Chapter 9: Factors and Sources of Information that influence a Student’s University of Choice -- Chapter 10: Consumer behaviour and student motivation influence the choice of higher learning institutions in Africa -- Part 3: Attracting Prospective Students -- Chapter 11: Minding the Gap: An assessment of the quality of course information available on the websites of African Universities -- Chapter 12: The importance of University Rankings for Students’ University of Choice: A South African perspective -- Chapter 13: Narrative Experiences of Doctoral Students’ Vulnerability in South Africa -- Chapter 14: Making a Private University Appealing to Prospective Students: A Case of Covenant University -- Part 4: Conclusion -- Chapter 15: Student University Choice Making in Africa: Emerging Challenges, Opportunities and Agenda for Research, Practice and Policy. |
| Record Nr. | UNINA-9910484423203321 |
| Cham : , : Springer International Publishing : , : Imprint : Palgrave Macmillan, , 2020 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Re-imagining educational futures in developing countries : lessons from global health crises / / edited by Emmanuel Mogaji [and three others]
| Re-imagining educational futures in developing countries : lessons from global health crises / / edited by Emmanuel Mogaji [and three others] |
| Pubbl/distr/stampa | Cham, Switzerland : , : Palgrave Macmillan, , [2022] |
| Descrizione fisica | 1 online resource (317 pages) |
| Disciplina | 362.19624140091724 |
| Soggetto topico |
COVID-19 Pandemic, 2020- - Economic aspects - Developing countries
Education, Higher - Economic aspects - Developing countries Educació superior Condicions econòmiques Pandèmia de COVID-19, 2020- |
| Soggetto genere / forma | Llibres electrònics |
| ISBN | 3-030-88234-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910544875703321 |
| Cham, Switzerland : , : Palgrave Macmillan, , [2022] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Sustainable Neighbourhoods for Ageing in Place : An Interdisciplinary Voice Against Global Crises
| Sustainable Neighbourhoods for Ageing in Place : An Interdisciplinary Voice Against Global Crises |
| Autore | Asiamah Nestor |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Cham : , : Springer, , 2023 |
| Descrizione fisica | 1 online resource (246 pages) |
| Altri autori (Persone) |
KhanHafiz T. A
Villalobos DintransPablo KoohsariMohammad Javad MogajiEmmanuel VieiraEdgar Ramos LowryRuth MensahHenry Kofi |
| ISBN | 3-031-41594-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Intro -- Preface -- Contents -- About the Editors -- About the Contributors -- List of Figures -- List of Tables -- Chapter 1: Sustainable Neighbourhoods for Ageing in Place in a World of Crises: An Introduction -- 1.1 Introduction -- 1.2 Aim and Objectives -- 1.3 Focus and Contents of the Book -- 1.4 Significance, Limitations, and Future Research -- 1.5 Conclusion -- References -- Part I: Impacts of the Crises -- Chapter 2: Ageing in Place: The Present and Future Social and Health Threats -- 2.1 Introduction -- 2.2 An Overview of The Four Global Crises -- 2.3 The Global Crises Threaten Healthy Ageing: What Does Theory Say? -- 2.3.1 Ageing, Physiological, and Cognitive Changes -- 2.3.2 The Role of the Built Environment in Ageing in Place -- 2.3.3 The Theoretical Basis of Coping and Resilience Against the Crises -- 2.4 The Global Crises and Diminishing Life Space -- 2.4.1 Diminishing Life Space Amidst the Global Crises -- 2.4.2 The Global Crises and the "Social Status" of Neighbourhoods -- 2.4.3 A Continuum of Diminishing Life Space and Ageing in Place -- 2.5 Implications for Ageing in Place -- 2.6 Limitations and Policy Implications -- 2.7 Conclusion -- References -- Chapter 3: The Impact of Crises on Older Adults' Health and Function: An Intergenerational Perspective -- 3.1 Introduction -- 3.2 Theoretical Framework -- 3.3 Functional Ability as Measured by Quality of Life Profiles -- 3.4 Intergenerational Resilience and Autonomy -- 3.5 Implications for Ageing and Policy -- 3.6 Limitations and Future Research -- 3.7 Conclusions -- References -- Chapter 4: Older People's Functionality and Community Participation: An Interdisciplinary Health-Transport Approach for Age-Friendly Cities -- 4.1 Introduction -- 4.2 Public Transportation and Its Impact on the Participation of Older People -- 4.3 Public Transport Mobility Perspective.
4.4 Public Transport Routes and Their Impact on the Functionality of Older Persons -- 4.5 The Case of Chile -- 4.6 Mobility and Its Link with the Recommendations of Age-Friendly Cities -- 4.7 Discussion -- 4.8 Conclusion -- References -- Chapter 5: Two Sides of the Coin in Ageing in Place: Neighbourhood Safety and Elder Abuse -- 5.1 Introduction -- 5.2 Study Focus and Theoretical Approach -- 5.3 Methods -- 5.4 Findings -- 5.4.1 Indicators for Neighbourhood Safety in Türkiye on the ILCS -- 5.4.2 Indicators for Neighbourhood Safety in the EU on the EUROSTAT Data -- 5.5 Discussion -- 5.6 Conclusion -- References -- Chapter 6: Neighbourhood Services and Ageing in Place: An Extreme Industrialisation Perspective -- 6.1 Introduction -- 6.2 "Age-Friendliness" as a Conceptual Pillar in Environmental Gerontology -- 6.3 The Theoretical Framework -- 6.4 Extreme Industrialisation and Its Impact on Neighbourhood Services -- 6.4.1 Neighbourhood Service Mix and NDC -- 6.4.2 The Influence of Extreme Industrialisation on Access to Essential Services -- 6.5 Implications for Ageing in Place -- 6.6 Limitations and Future Research -- 6.7 Conclusions -- References -- Part II: Interventions Against the Crises -- Chapter 7: Ageing in Place and Built Environment Amenities at Neighbourhood Scale: The Case of South Australia -- 7.1 Introduction -- 7.2 Conceptual Framework and Study Focus -- 7.3 Identification of Built Environment Amenities -- 7.4 Methods -- 7.4.1 Case Study -- 7.4.2 Data Collection and Analysis Approach -- 7.4.2.1 Data Set -- 7.4.2.2 Measuring Accessibility -- 7.4.2.3 The Age Segmentation -- 7.4.2.4 The Spatial Cross-Correlation -- 7.4.2.5 The Ability of LGAs to Support Ageing in Place -- 7.5 Analysis and Results -- 7.5.1 Population Profile and Projection for the Next 30 Years -- 7.5.2 Amenities Per Capita and Future Needs Based on Population Growth. 7.5.3 Accessibility to Amenities -- 7.5.4 Accessibility to Amenities by Older Adults -- 7.6 Discussion and Conclusions -- Appendices -- Appendix 7.1: Mapping the Accessibility of Services at Two Radiuses of 400 and 800 m Based on Network Distance -- Appendix 7.2: Segmentation of LGAs Based on Age Profile -- Appendix 7.3: Population Projection -- Appendix 7.4: Population Projection for 30 Years and Growth Rate by LGA -- Appendix 7.5: Variation of Older Adult Populations Covered by Distance from Amenities -- References -- Chapter 8: A Behavioural Approach to Sustainable Neighbourhoods: A Philosophical Construction of a Friendly Neighbourhood -- 8.1 Introduction -- 8.2 Assessment of Gerontocratic Culture -- 8.3 Ageing in the Ghanaian Context -- 8.4 Theoretical Framework -- 8.5 Building Social-Oriented Neighbourhood -- 8.6 The Aged, Time, and Care Homes -- 8.7 Human Ontological Dignity and Friendly Neighbourhood -- 8.8 Implications for Ageing in a Sustainable Environment -- 8.9 Conclusion -- References -- Chapter 9: Assistive Technologies for Ageing in Place: A Theoretical Proposition of Human Development Postulates -- 9.1 Introduction -- 9.2 Review Methodology and Key Findings -- 9.2.1 Search Methodology -- 9.2.2 Assistive Technologies and Ageing in Place -- 9.3 Theoretical Framework -- 9.4 Opportunities and Barriers to Technology Use Are Driven by a Demands-Resources Ratio -- 9.5 Human Development Implications -- 9.6 Limitations and Future Research -- 9.7 Conclusions -- References -- Chapter 10: Infectious Diseases and Healthy Ageing: Making the Case for a 15-Minute City -- 10.1 Introduction -- 10.2 Review Methodology and Key Findings -- 10.2.1 Search Methodology -- 10.2.2 Infectious Diseases and Ageing in Place -- 10.3 Ageing in Place and the 15-Minute City -- 10.4 An Ageing in Place Ecosystem That Is Pandemic-Proof. 10.5 Limitations and Future Research -- 10.6 Conclusions -- References -- Chapter 11: Demographic Changes and Ageing in China and India: A Public Policy Perspective -- 11.1 Introduction -- 11.2 Economic Transformation in China and India -- 11.3 Demographic Changes in China and India -- 11.3.1 Historical Policies: India -- 11.3.2 Historical Policies: China -- 11.3.3 India and China Contemporary Demographic Discussion -- 11.4 Ageing in Place: A Case Study of China -- 11.4.1 Ageing in Place: A Case Study of India -- 11.5 Conclusion -- References -- Chapter 12: 'Sustainable Ageing' in a World of Crises -- 12.1 Introduction -- 12.2 Theoretical and Conceptual Foundations for Sustainable Ageing -- 12.2.1 Landmark Healthy Ageing Initiatives -- 12.2.2 Flagship Concepts in Gerontology -- 12.2.3 The Theoretical Foundation -- 12.3 Sustainable Ageing: Why It Matters in Contemporary Gerontology -- 12.4 Sustainable Ageing as a Potential Way Forward -- 12.5 Implications for Ageing in Place -- 12.6 Limitations and Future Research -- 12.7 Conclusions -- References -- Index. |
| Record Nr. | UNINA-9910763597603321 |
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Asiamah Nestor
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| Cham : , : Springer, , 2023 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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