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The lessons learned handbook : practical approaches to learning from experience / / Nick Milton
| The lessons learned handbook : practical approaches to learning from experience / / Nick Milton |
| Autore | Milton N. J (Nick J.) |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Oxford : , : Chandos Publishing, , 2010 |
| Descrizione fisica | 1 online resource (207 p.) |
| Disciplina | 206 |
| Soggetto topico |
Organizational learning
Organizational change Organizational effectiveness |
| Soggetto genere / forma | Electronic books. |
| ISBN | 1-78063-192-8 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; The Lessons Learned Handbook: Practical Approaches to Learning from Experience; Copyright; Contents; List of figures and tables; Acknowledgements; Preface; 1 Introduction - learning lessons; Learning in organisations; Lessons learned systems in organisations; How well do they work?; The value of learning lessons; Reference; 2 Elements of a lesson learning system; Lesson learning approaches in the 15th century; What is a 'lesson learned'?; The steps in learning a lesson; Closing the learning loop; Trial and error, or trial and success?; Survey results; References
3 Lessons learned approachesFormal collect systems; Informal collect systems; Formal connect systems; Informal connect systems; A blended approach; Reference; 4 Principles of lesson identification; When to identify lessons?; The principles of lesson identification; Aiming for the 'quality lesson'; Examples of poor lessons; Stories and lessons; Self-identification of lessons versus lesson identification processes; The questioning process - the metaphor of the tree; Roles and accountabilities in lesson identification; Reference; 5 Processes of lessons identified Post-project reviews or retrospectsAfter action reviews; Individual learning interviews; Learning histories; Evaluations and assessments; Incident investigation; 6 Writing down the lessons; Each lesson stands alone; The lesson needs to be easy to follow and well structured; How much context?; Who is the audience?; Attachments; Quality assurance and validation; Lessons must lead to action; 7 Taking action; Will there always be an action?; What sort of actions are needed?; How do you decide the action?; Who assigns the action?; Escalating the action; Closing lessons 8 Process ownership and processupdateWho owns the processes?; Local vs company process owners; The role of the process owner; Engagement with the learning cycle; Lessons workflow; Validation and escalation; Documenting processes; 9 Ensuring lessons and updatedprocesses are re-applied; Broadcasting new lessons and process improvements; Process improvements and training; Process review as part of operations; 10 Technology to support lesson learning; Lesson repositories; Knowledge libraries; Publish and search technology; Tagging; References; 11 Sharing and seeking the unwrittenlessons Communities of practicePeer assist; Baton passing; Knowledge handover; Promoting conversation; 12 The governance of lesson learning; A governance framework; Make corporate expectations clear; Lesson learning systems; Monitoring and measurement; The supporting organisation; Reference; 13 The principles and processes ofsafety investigations; What happened and why?; The investigation process; The final report; 14 Learning lessons in networksat Mars, Inc; Learn from where we are; Learn from what we know; Learn from the past six months; Formalising the learning; Summary 15 Wikis as part of a learning system |
| Record Nr. | UNINA-9910464747003321 |
Milton N. J (Nick J.)
|
||
| Oxford : , : Chandos Publishing, , 2010 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The lessons learned handbook : practical approaches to learning from experience / / Nick Milton
| The lessons learned handbook : practical approaches to learning from experience / / Nick Milton |
| Autore | Milton N. J (Nick J.) |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Oxford : , : Chandos Publishing, , 2010 |
| Descrizione fisica | 1 online resource (207 p.) |
| Disciplina | 206 |
| Soggetto topico |
Organizational learning
Organizational change Organizational effectiveness |
| ISBN | 1-78063-192-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; The Lessons Learned Handbook: Practical Approaches to Learning from Experience; Copyright; Contents; List of figures and tables; Acknowledgements; Preface; 1 Introduction - learning lessons; Learning in organisations; Lessons learned systems in organisations; How well do they work?; The value of learning lessons; Reference; 2 Elements of a lesson learning system; Lesson learning approaches in the 15th century; What is a 'lesson learned'?; The steps in learning a lesson; Closing the learning loop; Trial and error, or trial and success?; Survey results; References
3 Lessons learned approachesFormal collect systems; Informal collect systems; Formal connect systems; Informal connect systems; A blended approach; Reference; 4 Principles of lesson identification; When to identify lessons?; The principles of lesson identification; Aiming for the 'quality lesson'; Examples of poor lessons; Stories and lessons; Self-identification of lessons versus lesson identification processes; The questioning process - the metaphor of the tree; Roles and accountabilities in lesson identification; Reference; 5 Processes of lessons identified Post-project reviews or retrospectsAfter action reviews; Individual learning interviews; Learning histories; Evaluations and assessments; Incident investigation; 6 Writing down the lessons; Each lesson stands alone; The lesson needs to be easy to follow and well structured; How much context?; Who is the audience?; Attachments; Quality assurance and validation; Lessons must lead to action; 7 Taking action; Will there always be an action?; What sort of actions are needed?; How do you decide the action?; Who assigns the action?; Escalating the action; Closing lessons 8 Process ownership and processupdateWho owns the processes?; Local vs company process owners; The role of the process owner; Engagement with the learning cycle; Lessons workflow; Validation and escalation; Documenting processes; 9 Ensuring lessons and updatedprocesses are re-applied; Broadcasting new lessons and process improvements; Process improvements and training; Process review as part of operations; 10 Technology to support lesson learning; Lesson repositories; Knowledge libraries; Publish and search technology; Tagging; References; 11 Sharing and seeking the unwrittenlessons Communities of practicePeer assist; Baton passing; Knowledge handover; Promoting conversation; 12 The governance of lesson learning; A governance framework; Make corporate expectations clear; Lesson learning systems; Monitoring and measurement; The supporting organisation; Reference; 13 The principles and processes ofsafety investigations; What happened and why?; The investigation process; The final report; 14 Learning lessons in networksat Mars, Inc; Learn from where we are; Learn from what we know; Learn from the past six months; Formalising the learning; Summary 15 Wikis as part of a learning system |
| Record Nr. | UNINA-9910789323303321 |
|
Milton N. J (Nick J.)
|
||
| Oxford : , : Chandos Publishing, , 2010 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The lessons learned handbook : practical approaches to learning from experience / / Nick Milton
| The lessons learned handbook : practical approaches to learning from experience / / Nick Milton |
| Autore | Milton N. J (Nick J.) |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Oxford : , : Chandos Publishing, , 2010 |
| Descrizione fisica | 1 online resource (207 p.) |
| Disciplina | 206 |
| Soggetto topico |
Organizational learning
Organizational change Organizational effectiveness |
| ISBN | 1-78063-192-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; The Lessons Learned Handbook: Practical Approaches to Learning from Experience; Copyright; Contents; List of figures and tables; Acknowledgements; Preface; 1 Introduction - learning lessons; Learning in organisations; Lessons learned systems in organisations; How well do they work?; The value of learning lessons; Reference; 2 Elements of a lesson learning system; Lesson learning approaches in the 15th century; What is a 'lesson learned'?; The steps in learning a lesson; Closing the learning loop; Trial and error, or trial and success?; Survey results; References
3 Lessons learned approachesFormal collect systems; Informal collect systems; Formal connect systems; Informal connect systems; A blended approach; Reference; 4 Principles of lesson identification; When to identify lessons?; The principles of lesson identification; Aiming for the 'quality lesson'; Examples of poor lessons; Stories and lessons; Self-identification of lessons versus lesson identification processes; The questioning process - the metaphor of the tree; Roles and accountabilities in lesson identification; Reference; 5 Processes of lessons identified Post-project reviews or retrospectsAfter action reviews; Individual learning interviews; Learning histories; Evaluations and assessments; Incident investigation; 6 Writing down the lessons; Each lesson stands alone; The lesson needs to be easy to follow and well structured; How much context?; Who is the audience?; Attachments; Quality assurance and validation; Lessons must lead to action; 7 Taking action; Will there always be an action?; What sort of actions are needed?; How do you decide the action?; Who assigns the action?; Escalating the action; Closing lessons 8 Process ownership and processupdateWho owns the processes?; Local vs company process owners; The role of the process owner; Engagement with the learning cycle; Lessons workflow; Validation and escalation; Documenting processes; 9 Ensuring lessons and updatedprocesses are re-applied; Broadcasting new lessons and process improvements; Process improvements and training; Process review as part of operations; 10 Technology to support lesson learning; Lesson repositories; Knowledge libraries; Publish and search technology; Tagging; References; 11 Sharing and seeking the unwrittenlessons Communities of practicePeer assist; Baton passing; Knowledge handover; Promoting conversation; 12 The governance of lesson learning; A governance framework; Make corporate expectations clear; Lesson learning systems; Monitoring and measurement; The supporting organisation; Reference; 13 The principles and processes ofsafety investigations; What happened and why?; The investigation process; The final report; 14 Learning lessons in networksat Mars, Inc; Learn from where we are; Learn from what we know; Learn from the past six months; Formalising the learning; Summary 15 Wikis as part of a learning system |
| Record Nr. | UNINA-9910829180203321 |
|
Milton N. J (Nick J.)
|
||
| Oxford : , : Chandos Publishing, , 2010 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||