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Social media in the public sector [[electronic resource] ] : a guide to participation, collaboration, and transparency in the networked world / / Ines Mergel
| Social media in the public sector [[electronic resource] ] : a guide to participation, collaboration, and transparency in the networked world / / Ines Mergel |
| Autore | Mergel Ines <1972-> |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | San Francisco, : Jossey-Bass, c2013 |
| Descrizione fisica | 1 online resource (322 p.) |
| Disciplina | 352.3/802854678 |
| Collana | Essential texts for nonprofit and public leadership and management Social media in the public sector |
| Soggetto topico |
Internet in public administration
Social media - Political aspects Political participation - Technological innovations |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-283-66500-X
1-118-22424-8 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | pt. 1. Understanding social media use in the public sector -- pt. 2. Social media practices : participation, collaboration, and transparency. |
| Record Nr. | UNINA-9910462225103321 |
Mergel Ines <1972->
|
||
| San Francisco, : Jossey-Bass, c2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Social media in the public sector [[electronic resource] ] : a guide to participation, collaboration, and transparency in the networked world / / Ines Mergel
| Social media in the public sector [[electronic resource] ] : a guide to participation, collaboration, and transparency in the networked world / / Ines Mergel |
| Autore | Mergel Ines <1972-> |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | San Francisco, : Jossey-Bass, c2013 |
| Descrizione fisica | 1 online resource (322 p.) |
| Disciplina | 352.3/802854678 |
| Collana | Essential texts for nonprofit and public leadership and management Social media in the public sector |
| Soggetto topico |
Internet in public administration
Social media - Political aspects Political participation - Technological innovations |
| ISBN |
1-118-23737-4
1-283-66500-X 1-118-22424-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | pt. 1. Understanding social media use in the public sector -- pt. 2. Social media practices : participation, collaboration, and transparency. |
| Record Nr. | UNINA-9910785739503321 |
|
Mergel Ines <1972->
|
||
| San Francisco, : Jossey-Bass, c2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Social media in the public sector [[electronic resource] ] : a guide to participation, collaboration, and transparency in the networked world / / Ines Mergel
| Social media in the public sector [[electronic resource] ] : a guide to participation, collaboration, and transparency in the networked world / / Ines Mergel |
| Autore | Mergel Ines <1972-> |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | San Francisco, : Jossey-Bass, c2013 |
| Descrizione fisica | 1 online resource (322 p.) |
| Disciplina | 352.3/802854678 |
| Collana | Essential texts for nonprofit and public leadership and management Social media in the public sector |
| Soggetto topico |
Internet in public administration
Social media - Political aspects Political participation - Technological innovations |
| ISBN |
1-118-23737-4
1-283-66500-X 1-118-22424-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | pt. 1. Understanding social media use in the public sector -- pt. 2. Social media practices : participation, collaboration, and transparency. |
| Record Nr. | UNINA-9910826172203321 |
|
Mergel Ines <1972->
|
||
| San Francisco, : Jossey-Bass, c2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Social media in the public sector field guide : designing and implementing strategies and policies / / Ines Mergel and Bill Greeves
| Social media in the public sector field guide : designing and implementing strategies and policies / / Ines Mergel and Bill Greeves |
| Autore | Mergel Ines <1972-> |
| Pubbl/distr/stampa | San Francisco, CA : , : Jossey-Bass, Wiley, , ]2013] |
| Descrizione fisica | 1 online resource (226 p.) |
| Disciplina |
352.380285
658.056754 |
| Altri autori (Persone) | GreevesBill |
| Soggetto topico |
Internet in public administration
Social media - Political aspects Political participation - Technological innovations |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-118-42375-5
1-283-80413-1 1-118-42372-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Social Media in the Public Sector Field Guide: Designing and Implementing Strategies and Policies; Copyright; Contents; Figures and Tables; Figures; Tables; Preface; About this Book; Acknowledgments; The Authors; Part One: How Did We Get Here?; One: What Are Social Media, and Why Should Government Pay Attention to Them?; Two: Social Media Versus Traditional Media; Three: Transformative Properties; Four: The Social Media Ecosystem in the Public Sector; Establishing Terms of Service Provided Greater Accessibility; Sharing Data, Sharing Effort; Five: Social Media in Action; Mingling
CollaborationCommunication; Community; Chris Moore; The Power of Social Media; Six: What's Driving Social Media Adoption-and Why Is All This Happening Now?; Connectedness; Expectations of Digital Natives; Cost Reductions through More Sophisticated Social Media Tools; Part Two: The Tools: Where Do I Start?; Seven: Social Networking Services; The Downside; Keeping the Conversation Going; How Do We Solve the Knowledge Gap in Government? The GovLoop Story; Eight: Blogs; Nine: Microblogging; A Step-By-Step Guide for Twitter Administrators; Additional Successful Practices; Ten: Wikis Using Wikis in the Public SectorGetting Started: When, Where, and Why to use Wikis; Information Sharing Within Organizations; Information Sharing Across Organizational Units; Information Sharing and Collaboration with Citizens; Eleven: Choosing the Tool That's Right for You; Matching Tools to Needs Matrix; Additional Resources; Building Trust Via Social Media; Part Three: Policy and Implementation; Twelve: Social Media Strategy; Focusing on Mission Support; Identifying Your Organization's Audiences; Building Your Organization's Audiences; Thirteen: Social Media Tactics Information and Education TacticCitizen Participation and Engagement Through Community Building Tactic; Networking Tactic; Transactional Social Media Tactic; Fourteen: Key Elements of a Social Media Policy; Defining Organizational Responsibility; Branding to Establish a ""Corporate"" Identity Across all Platforms; Listing of all Acceptable Platforms; Setting a Content and Information Approval Process; Ensuring Accessibility of Social Media Content; Using Plain Language Online; Keeping Records and Collecting Public Information Setting a Social Media Commenting Policy and Ensuring Online NetiquetteRule 1: Develop and Publish a Shared Commenting Policy That Defines the Expectations of Online Discussion; Rule 2: Any Online Communication Should Adhere to the Same Etiquette as Face-to-Face Conversation; Rule 3: Accept and Respond Positively to Differing Points of View; Rule 4: Respect Your Audience; Fifteen: Employee Social Media Use: Personal Versus Professional; The Blurring of Lines; Setting Acceptable Use Policies; Using Disclaimers and IDs on Personal Social Media Accounts; Pam Broviak Tapping into the Collective Intelligence |
| Record Nr. | UNINA-9910462244403321 |
|
Mergel Ines <1972->
|
||
| San Francisco, CA : , : Jossey-Bass, Wiley, , ]2013] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Social media in the public sector field guide : designing and implementing strategies and policies / / Ines Mergel and Bill Greeves
| Social media in the public sector field guide : designing and implementing strategies and policies / / Ines Mergel and Bill Greeves |
| Autore | Mergel Ines <1972-> |
| Pubbl/distr/stampa | San Francisco, CA : , : Jossey-Bass, Wiley, , ]2013] |
| Descrizione fisica | 1 online resource (226 p.) |
| Disciplina |
352.380285
658.056754 |
| Altri autori (Persone) | GreevesBill |
| Soggetto topico |
Internet in public administration
Social media - Political aspects Political participation - Technological innovations |
| ISBN |
1-118-42375-5
1-283-80413-1 1-118-42372-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Social Media in the Public Sector Field Guide: Designing and Implementing Strategies and Policies; Copyright; Contents; Figures and Tables; Figures; Tables; Preface; About this Book; Acknowledgments; The Authors; Part One: How Did We Get Here?; One: What Are Social Media, and Why Should Government Pay Attention to Them?; Two: Social Media Versus Traditional Media; Three: Transformative Properties; Four: The Social Media Ecosystem in the Public Sector; Establishing Terms of Service Provided Greater Accessibility; Sharing Data, Sharing Effort; Five: Social Media in Action; Mingling
CollaborationCommunication; Community; Chris Moore; The Power of Social Media; Six: What's Driving Social Media Adoption-and Why Is All This Happening Now?; Connectedness; Expectations of Digital Natives; Cost Reductions through More Sophisticated Social Media Tools; Part Two: The Tools: Where Do I Start?; Seven: Social Networking Services; The Downside; Keeping the Conversation Going; How Do We Solve the Knowledge Gap in Government? The GovLoop Story; Eight: Blogs; Nine: Microblogging; A Step-By-Step Guide for Twitter Administrators; Additional Successful Practices; Ten: Wikis Using Wikis in the Public SectorGetting Started: When, Where, and Why to use Wikis; Information Sharing Within Organizations; Information Sharing Across Organizational Units; Information Sharing and Collaboration with Citizens; Eleven: Choosing the Tool That's Right for You; Matching Tools to Needs Matrix; Additional Resources; Building Trust Via Social Media; Part Three: Policy and Implementation; Twelve: Social Media Strategy; Focusing on Mission Support; Identifying Your Organization's Audiences; Building Your Organization's Audiences; Thirteen: Social Media Tactics Information and Education TacticCitizen Participation and Engagement Through Community Building Tactic; Networking Tactic; Transactional Social Media Tactic; Fourteen: Key Elements of a Social Media Policy; Defining Organizational Responsibility; Branding to Establish a ""Corporate"" Identity Across all Platforms; Listing of all Acceptable Platforms; Setting a Content and Information Approval Process; Ensuring Accessibility of Social Media Content; Using Plain Language Online; Keeping Records and Collecting Public Information Setting a Social Media Commenting Policy and Ensuring Online NetiquetteRule 1: Develop and Publish a Shared Commenting Policy That Defines the Expectations of Online Discussion; Rule 2: Any Online Communication Should Adhere to the Same Etiquette as Face-to-Face Conversation; Rule 3: Accept and Respond Positively to Differing Points of View; Rule 4: Respect Your Audience; Fifteen: Employee Social Media Use: Personal Versus Professional; The Blurring of Lines; Setting Acceptable Use Policies; Using Disclaimers and IDs on Personal Social Media Accounts; Pam Broviak Tapping into the Collective Intelligence |
| Record Nr. | UNINA-9910786487703321 |
|
Mergel Ines <1972->
|
||
| San Francisco, CA : , : Jossey-Bass, Wiley, , ]2013] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Social media in the public sector field guide : designing and implementing strategies and policies / / Ines Mergel and Bill Greeves
| Social media in the public sector field guide : designing and implementing strategies and policies / / Ines Mergel and Bill Greeves |
| Autore | Mergel Ines <1972-> |
| Pubbl/distr/stampa | San Francisco, CA : , : Jossey-Bass, Wiley, , ]2013] |
| Descrizione fisica | 1 online resource (226 p.) |
| Disciplina |
352.380285
658.056754 |
| Altri autori (Persone) | GreevesBill |
| Soggetto topico |
Internet in public administration
Social media - Political aspects Political participation - Technological innovations |
| ISBN |
1-118-42375-5
1-283-80413-1 1-118-42372-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Social Media in the Public Sector Field Guide: Designing and Implementing Strategies and Policies; Copyright; Contents; Figures and Tables; Figures; Tables; Preface; About this Book; Acknowledgments; The Authors; Part One: How Did We Get Here?; One: What Are Social Media, and Why Should Government Pay Attention to Them?; Two: Social Media Versus Traditional Media; Three: Transformative Properties; Four: The Social Media Ecosystem in the Public Sector; Establishing Terms of Service Provided Greater Accessibility; Sharing Data, Sharing Effort; Five: Social Media in Action; Mingling
CollaborationCommunication; Community; Chris Moore; The Power of Social Media; Six: What's Driving Social Media Adoption-and Why Is All This Happening Now?; Connectedness; Expectations of Digital Natives; Cost Reductions through More Sophisticated Social Media Tools; Part Two: The Tools: Where Do I Start?; Seven: Social Networking Services; The Downside; Keeping the Conversation Going; How Do We Solve the Knowledge Gap in Government? The GovLoop Story; Eight: Blogs; Nine: Microblogging; A Step-By-Step Guide for Twitter Administrators; Additional Successful Practices; Ten: Wikis Using Wikis in the Public SectorGetting Started: When, Where, and Why to use Wikis; Information Sharing Within Organizations; Information Sharing Across Organizational Units; Information Sharing and Collaboration with Citizens; Eleven: Choosing the Tool That's Right for You; Matching Tools to Needs Matrix; Additional Resources; Building Trust Via Social Media; Part Three: Policy and Implementation; Twelve: Social Media Strategy; Focusing on Mission Support; Identifying Your Organization's Audiences; Building Your Organization's Audiences; Thirteen: Social Media Tactics Information and Education TacticCitizen Participation and Engagement Through Community Building Tactic; Networking Tactic; Transactional Social Media Tactic; Fourteen: Key Elements of a Social Media Policy; Defining Organizational Responsibility; Branding to Establish a ""Corporate"" Identity Across all Platforms; Listing of all Acceptable Platforms; Setting a Content and Information Approval Process; Ensuring Accessibility of Social Media Content; Using Plain Language Online; Keeping Records and Collecting Public Information Setting a Social Media Commenting Policy and Ensuring Online NetiquetteRule 1: Develop and Publish a Shared Commenting Policy That Defines the Expectations of Online Discussion; Rule 2: Any Online Communication Should Adhere to the Same Etiquette as Face-to-Face Conversation; Rule 3: Accept and Respond Positively to Differing Points of View; Rule 4: Respect Your Audience; Fifteen: Employee Social Media Use: Personal Versus Professional; The Blurring of Lines; Setting Acceptable Use Policies; Using Disclaimers and IDs on Personal Social Media Accounts; Pam Broviak Tapping into the Collective Intelligence |
| Record Nr. | UNINA-9910818112503321 |
|
Mergel Ines <1972->
|
||
| San Francisco, CA : , : Jossey-Bass, Wiley, , ]2013] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||