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Integrated measurement-- KPIs and metrics for ITSM : a narrative account / / Daniel McLean
| Integrated measurement-- KPIs and metrics for ITSM : a narrative account / / Daniel McLean |
| Autore | McLean Daniel (ITSM Consultant) |
| Pubbl/distr/stampa | Ely, Cambridgeshire : , : IT Governance Publishing, , 2013 |
| Descrizione fisica | 1 online resource (175 p.) |
| Disciplina | 658.4/013 |
| Soggetto topico |
Performance technology
Performance standards Information technology - Management Information technology - Quality control |
| Soggetto genere / forma | Electronic books. |
| ISBN | 1-84928-486-5 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Preface; About the Author; Acknowledgements; Contents; Introduction; Chapter 1: So Easy Even a Child Could Do It; Chapter 2: I'd Thought Things Were Going Rather Well; Chapter 3: Try to Get it Right this Time; Chapter 4: The Trivial Many Versus the Meaningful Few; Chapter 5: Teaching Old Dogs New Tricks; Chapter 6: Every Journey Begins with a Destination; Chapter 7: Friend or Foe?; Chapter 8: Hunters and Gatherers; Chapter 9: Whispers in the Halls; Chapter 10: What's the Use?; Chapter 11: Bringing in the Data; Chapter 12: The Signal Amongst the Noise; Chapter 13: Knowledge wants to be Free
Chapter 14: Long GoodbyesITG Resources; Other Websites; Toolkits; Training Services; Professional Services and Consultancy; Publishing Services; Newsletter |
| Record Nr. | UNINA-9910452894003321 |
McLean Daniel (ITSM Consultant)
|
||
| Ely, Cambridgeshire : , : IT Governance Publishing, , 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Integrated measurement-- KPIs and metrics for ITSM : a narrative account / / Daniel McLean
| Integrated measurement-- KPIs and metrics for ITSM : a narrative account / / Daniel McLean |
| Autore | McLean Daniel (ITSM Consultant) |
| Pubbl/distr/stampa | Ely, Cambridgeshire : , : IT Governance Publishing, , 2013 |
| Descrizione fisica | 1 online resource (175 p.) |
| Disciplina | 658.4/013 |
| Soggetto topico |
Performance technology
Performance standards Information technology - Management Information technology - Quality control |
| ISBN | 1-84928-486-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Preface; About the Author; Acknowledgements; Contents; Introduction; Chapter 1: So Easy Even a Child Could Do It; Chapter 2: I'd Thought Things Were Going Rather Well; Chapter 3: Try to Get it Right this Time; Chapter 4: The Trivial Many Versus the Meaningful Few; Chapter 5: Teaching Old Dogs New Tricks; Chapter 6: Every Journey Begins with a Destination; Chapter 7: Friend or Foe?; Chapter 8: Hunters and Gatherers; Chapter 9: Whispers in the Halls; Chapter 10: What's the Use?; Chapter 11: Bringing in the Data; Chapter 12: The Signal Amongst the Noise; Chapter 13: Knowledge wants to be Free
Chapter 14: Long GoodbyesITG Resources; Other Websites; Toolkits; Training Services; Professional Services and Consultancy; Publishing Services; Newsletter |
| Record Nr. | UNINA-9910790411603321 |
|
McLean Daniel (ITSM Consultant)
|
||
| Ely, Cambridgeshire : , : IT Governance Publishing, , 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Integrated measurement-- KPIs and metrics for ITSM : a narrative account / / Daniel McLean
| Integrated measurement-- KPIs and metrics for ITSM : a narrative account / / Daniel McLean |
| Autore | McLean Daniel (ITSM Consultant) |
| Pubbl/distr/stampa | Ely, Cambridgeshire : , : IT Governance Publishing, , 2013 |
| Descrizione fisica | 1 online resource (175 p.) |
| Disciplina | 658.4/013 |
| Soggetto topico |
Performance technology
Performance standards Information technology - Management Information technology - Quality control |
| ISBN | 1-84928-486-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Preface; About the Author; Acknowledgements; Contents; Introduction; Chapter 1: So Easy Even a Child Could Do It; Chapter 2: I'd Thought Things Were Going Rather Well; Chapter 3: Try to Get it Right this Time; Chapter 4: The Trivial Many Versus the Meaningful Few; Chapter 5: Teaching Old Dogs New Tricks; Chapter 6: Every Journey Begins with a Destination; Chapter 7: Friend or Foe?; Chapter 8: Hunters and Gatherers; Chapter 9: Whispers in the Halls; Chapter 10: What's the Use?; Chapter 11: Bringing in the Data; Chapter 12: The Signal Amongst the Noise; Chapter 13: Knowledge wants to be Free
Chapter 14: Long GoodbyesITG Resources; Other Websites; Toolkits; Training Services; Professional Services and Consultancy; Publishing Services; Newsletter |
| Record Nr. | UNINA-9910811206103321 |
|
McLean Daniel (ITSM Consultant)
|
||
| Ely, Cambridgeshire : , : IT Governance Publishing, , 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||