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Emotional labor and crisis response [[electronic resource] ] : working on the razor's edge / / Sharon H. Mastracci, Mary E. Guy, Meredith A. Newman
| Emotional labor and crisis response [[electronic resource] ] : working on the razor's edge / / Sharon H. Mastracci, Mary E. Guy, Meredith A. Newman |
| Autore | Mastracci Sharon H. <1968-> |
| Pubbl/distr/stampa | Armonk, N.Y., : M.E. Sharpe, 2012 |
| Descrizione fisica | 1 online resource (193 p.) |
| Disciplina | 363.34068/1 |
| Altri autori (Persone) |
GuyMary E (Mary Ellen)
NewmanMeredith A. <1949-> |
| Soggetto topico |
Public service employment - United States - Psychological aspects
Crisis management - United States |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-315-70486-2
1-317-47213-6 1-283-26896-5 9786613268969 0-7656-2520-2 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Emotional labor as public good and the state as harbor of refuge -- A blind spot in public administration theory--but not in practice -- Human capital issues -- Communicating competence and cultivating trust -- Who gets the blame? Who gets the credit? Government responsiveness and accountability -- Of the people : legitimacy, representativeness, and the difference that gender makes -- Professional standards and discretion in crisis response -- Reflections on the why, how, and what of emotional labor. |
| Record Nr. | UNINA-9910461461003321 |
Mastracci Sharon H. <1968->
|
||
| Armonk, N.Y., : M.E. Sharpe, 2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Emotional labor and crisis response : working on the razor's edge / / Sharon H. Mastracci, Mary E. Guy, Meredith A. Newman
| Emotional labor and crisis response : working on the razor's edge / / Sharon H. Mastracci, Mary E. Guy, Meredith A. Newman |
| Autore | Mastracci Sharon H. <1968-> |
| Pubbl/distr/stampa | Armonk, N.Y., : M.E. Sharpe, 2012 |
| Descrizione fisica | 1 online resource (xvii, 173 pages) |
| Disciplina | 363.34068/1 |
| Collana | Gale eBooks |
| Soggetto topico |
Public service employment - United States - Psychological aspects
Crisis management - United States |
| ISBN |
1-315-70486-2
1-317-47213-6 1-283-26896-5 9786613268969 0-7656-2520-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Emotional labor as public good and the state as harbor of refuge -- A blind spot in public administration theory--but not in practice -- Human capital issues -- Communicating competence and cultivating trust -- Who gets the blame? Who gets the credit? Government responsiveness and accountability -- Of the people : legitimacy, representativeness, and the difference that gender makes -- Professional standards and discretion in crisis response -- Reflections on the why, how, and what of emotional labor. |
| Record Nr. | UNINA-9910789752903321 |
|
Mastracci Sharon H. <1968->
|
||
| Armonk, N.Y., : M.E. Sharpe, 2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Emotional labor and crisis response : working on the razor's edge / / Sharon H. Mastracci, Mary E. Guy, Meredith A. Newman
| Emotional labor and crisis response : working on the razor's edge / / Sharon H. Mastracci, Mary E. Guy, Meredith A. Newman |
| Autore | Mastracci Sharon H. <1968-> |
| Pubbl/distr/stampa | Armonk, N.Y., : M.E. Sharpe, 2012 |
| Descrizione fisica | 1 online resource (xvii, 173 pages) |
| Disciplina | 363.34068/1 |
| Collana | Gale eBooks |
| Soggetto topico |
Public service employment - United States - Psychological aspects
Crisis management - United States |
| ISBN |
1-315-70486-2
1-317-47213-6 1-283-26896-5 9786613268969 0-7656-2520-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Emotional labor as public good and the state as harbor of refuge -- A blind spot in public administration theory--but not in practice -- Human capital issues -- Communicating competence and cultivating trust -- Who gets the blame? Who gets the credit? Government responsiveness and accountability -- Of the people : legitimacy, representativeness, and the difference that gender makes -- Professional standards and discretion in crisis response -- Reflections on the why, how, and what of emotional labor. |
| Record Nr. | UNINA-9910814230703321 |
|
Mastracci Sharon H. <1968->
|
||
| Armonk, N.Y., : M.E. Sharpe, 2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||