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Total quality management in human service organizations [[electronic resource] /] / Lawrence L. Martin
| Total quality management in human service organizations [[electronic resource] /] / Lawrence L. Martin |
| Autore | Martin Lawrence L. <1945-> |
| Pubbl/distr/stampa | Newbury Park, Calif., : SAGE, 1993 |
| Descrizione fisica | 1 online resource (120 p.) |
| Disciplina | 361.00685 |
| Collana | Sage human services guide |
| Soggetto topico | Total quality management in human services - United States |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-4833-2659-4
1-4522-5436-2 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Cover; Contents; Preface; Chapter 1 - Quality Management: The New Managerial Wave; Chapter 2 - What Is Total Quality Management (TQM)?; Chapter 3 - TQM as a Philosophy of Management; Chapter 4 - Quality as an Organizational Goal; Chapter 5 - Collecting and Using Customer Quality Data; Chapter 6 - Understanding and Controlling Variation; Chapter 7 - Continuous Quality Improvement Through Teamwork; Chapter 8 - Top Management Commitment; Chapter 9 - Contractor Involvement; Chapter 10 - A Plan for Implementing TQM; Afterword: Quality as a Journey; References; About the Author |
| Record Nr. | UNINA-9910479944203321 |
Martin Lawrence L. <1945->
|
||
| Newbury Park, Calif., : SAGE, 1993 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Total quality management in human service organizations [[electronic resource] /] / Lawrence L. Martin
| Total quality management in human service organizations [[electronic resource] /] / Lawrence L. Martin |
| Autore | Martin Lawrence L. <1945-> |
| Pubbl/distr/stampa | Newbury Park, Calif., : SAGE, 1993 |
| Descrizione fisica | 1 online resource (ix, 109 p.) |
| Disciplina | 361.00685 |
| Collana | Sage human services guide |
| Soggetto topico | Total quality management in human services - United States |
| ISBN |
1-4833-2659-4
1-4522-5436-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Cover; Contents; Preface; Chapter 1 - Quality Management: The New Managerial Wave; Chapter 2 - What Is Total Quality Management (TQM)?; Chapter 3 - TQM as a Philosophy of Management; Chapter 4 - Quality as an Organizational Goal; Chapter 5 - Collecting and Using Customer Quality Data; Chapter 6 - Understanding and Controlling Variation; Chapter 7 - Continuous Quality Improvement Through Teamwork; Chapter 8 - Top Management Commitment; Chapter 9 - Contractor Involvement; Chapter 10 - A Plan for Implementing TQM; Afterword: Quality as a Journey; References; About the Author |
| Record Nr. | UNINA-9910791073803321 |
|
Martin Lawrence L. <1945->
|
||
| Newbury Park, Calif., : SAGE, 1993 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Total quality management in human service organizations [[electronic resource] /] / Lawrence L. Martin
| Total quality management in human service organizations [[electronic resource] /] / Lawrence L. Martin |
| Autore | Martin Lawrence L. <1945-> |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Newbury Park, Calif., : SAGE, 1993 |
| Descrizione fisica | 1 online resource (ix, 109 p.) |
| Disciplina | 361.00685 |
| Collana | Sage human services guide |
| Soggetto topico | Total quality management in human services - United States |
| ISBN |
1-4833-2659-4
1-4522-5436-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Cover; Contents; Preface; Chapter 1 - Quality Management: The New Managerial Wave; Chapter 2 - What Is Total Quality Management (TQM)?; Chapter 3 - TQM as a Philosophy of Management; Chapter 4 - Quality as an Organizational Goal; Chapter 5 - Collecting and Using Customer Quality Data; Chapter 6 - Understanding and Controlling Variation; Chapter 7 - Continuous Quality Improvement Through Teamwork; Chapter 8 - Top Management Commitment; Chapter 9 - Contractor Involvement; Chapter 10 - A Plan for Implementing TQM; Afterword: Quality as a Journey; References; About the Author |
| Record Nr. | UNINA-9910824527303321 |
|
Martin Lawrence L. <1945->
|
||
| Newbury Park, Calif., : SAGE, 1993 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||