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Biblioteca

MARC Lista (tabellare)
The Era of New Services : New Services, New Infrastructure and Service Rules for the Future Society
The Era of New Services : New Services, New Infrastructure and Service Rules for the Future Society
Autore Li Lefei
Edizione [1st ed.]
Pubbl/distr/stampa Singapore : , : Springer, , 2024
Descrizione fisica 1 online resource (196 pages)
Collana Management for Professionals Series
ISBN 9789819995653
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Intro -- Foreword by Li Zheng -- Foreword by Jinghui Guan -- Services: Hope of the New Era -- Foreword by Sheng Wu -- Wonderful Services in the Digital Age -- Preface -- Contents -- Part I Introduction -- 1 Services Everywhere -- Reference -- 2 Services in Complexity -- 2.1 Coping with Complexity of Services -- 2.2 Thinking in a Continuum -- 2.3 Grasping History and Trends -- Part II Four Perspectives of Service Innovation -- 3 The Perspective of Networks -- 3.1 Low-Cost Networks -- 3.2 Cross-Organization Networks -- 3.3 High-Efficiency Networks -- 3.4 Online or Offline? -- 3.4.1 Offline Towards Online -- 3.4.2 Online-Offline Integration -- 3.4.3 Online Towards Offline -- Reference -- 4 The Perspective of Resources -- 4.1 Making Information An Asset -- 4.2 Secrets of Information Transfer -- 4.3 Tapping into Advantages to Expand the Market -- 4.4 Resources Sharing is not a False Proposition -- References -- 5 The Perspective of Needs -- 5.1 From Needs to Demands -- 5.1.1 To Expand "Dimensions of Life" -- 5.2 From Satisfying to Surprising -- 5.3 Engaging "God" in Design -- 5.3.1 Customers' Needs and Design Thinking -- 5.3.2 How Far Should We Go in Customer Engagement -- 5.3.3 Functions and Beauty -- Reference -- 6 The Perspective of Culture -- 6.1 Looking in the "Satisfaction Mirror" -- 6.2 Interactive Behaviors and Service Innovation -- 6.3 Excellent Organizational Culture -- Reference -- Part III Principles and Methods of Service Design and Innovation -- 7 Principles of Service Design and Innovation -- 7.1 Original Experience -- 7.1.1 Place of Origin -- 7.1.2 Original Culture -- 7.1.3 Original Craft -- 7.1.4 Original Memory -- 7.1.5 Original Genes -- 7.1.6 Original Materials -- 7.2 Redesign -- 7.2.1 Expand from Five Senses to More Perceptions -- 7.2.2 Power of Balance -- 7.2.3 World of Design and World of Art -- 7.3 Diversification.
7.3.1 The Growing "Minorities" -- References -- 8 Classical Tools for Service Innovation -- 8.1 Differentiation-Based Competitive Strategies -- 8.1.1 Differentiation is an Essential Need -- 8.1.2 Methods and Trends of Differentiated Competition -- 8.2 Service Encounters: Economic Efficiency, Effectiveness and Communicative Skills -- Reference -- 9 SERVINO Methods -- 9.1 SERVINO System and Its Problem-Solving Process -- 9.2 Exploring the Overall System -- 9.3 Focusing on Problems in Design -- 9.4 Inspiring and Driving Innovation -- 9.5 Verifying and Implementing the Plan -- 9.6 Encouraging Service Experience: Starting from Observations -- 9.7 "Know Yourself": Decomposing the Service System -- 9.7.1 Case Analysis: Shangpu Home Design -- 9.8 Problem Analysis: Bridging Demands and Supply -- 9.9 How to "Invent" Services? -- 9.9.1 Separation Principle in Service -- 9.9.2 Inventive Principles for Service Innovation -- 9.9.3 More Methods to Inspire Innovation -- 10 Parallel Services -- 10.1 Parallel Services -- 10.1.1 Uniqueness of Parallel Service Management -- 10.1.2 The Three-Scale Model of Parallel Service Management -- 10.2 Services Empowered by AI Technology -- 10.2.1 Service Demand Cycle Model -- 10.2.2 Service Channel Choice Model -- 10.2.3 Parallel Learning and Optimization Model -- 10.3 The "Parallel" Age of Service Management -- 10.3.1 Service Channel Evolution Analysis -- 10.3.2 Micromarketing of Services -- 10.3.3 Intelligent Services -- 10.3.4 A Case Study -- 10.3.5 Constructing the Artificial Service System -- 10.3.6 Actual System Implementation -- Part IV Service Innovation and Future Life -- 11 Service Innovation and Future Life -- 11.1 Curiosity -- 11.2 Fun -- 11.3 Passions Connected -- 11.4 No Need to Choose -- 11.5 Multifunctional Spaces -- 11.6 Tips -- 11.7 Scenarios Triggering Tender Feelings -- 11.8 New Interactions.
11.9 Word-of-Mouth Economy -- 11.10 Service Boosts "Rural Vitalization" -- 11.11 "New Infrastructures" Boosted by "New Services" -- Afterword.
Record Nr. UNINA-9910842294603321
Li Lefei  
Singapore : , : Springer, , 2024
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Parallel services : intelligent systems of digital twins and metaverses for services science / / Lefei Li and Fei-Yue Wang
Parallel services : intelligent systems of digital twins and metaverses for services science / / Lefei Li and Fei-Yue Wang
Autore Li Lefei
Edizione [1st ed. 2023.]
Pubbl/distr/stampa Cham, Switzerland : , : Springer, , [2023]
Descrizione fisica 1 online resource (88 pages)
Disciplina 381
Collana SpringerBriefs in Service Science
Soggetto topico Digital twins (Computer simulation)
Human-computer interaction
Metaverse
ISBN 3-031-25333-7
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Intro -- Preface -- Acknowledgments -- Contents -- 1 Introduction -- References -- 2 Motivation: Complexity of Service in the Digital Age -- 2.1 Trends of Services in the Digital Age -- 2.1.1 Smart Services with Smart Sensors -- 2.1.2 Retailing, Logistics, and Financial Services Based on Artificial Intelligence Technology -- 2.1.3 Technology Applications in Services for Emergencies -- 2.2 Complexity of Services System -- 2.3 Challenges in the Digital Age -- References -- 3 Opportunity: The Actual-Artificial Duality of Services -- 3.1 Three Worlds and Three Axial Ages -- 3.2 The ``Cognitive Gap'' Between Two Worlds -- 3.3 Parallel Services as a Bridge -- 3.4 From CPS to CPSS -- 3.5 The Future of Parallel Services Based on True DAO -- References -- 4 Framework of Parallel Services -- 4.1 Definition and Vision of Parallel Services -- 4.2 Framework of Parallel Services -- Reference -- 5 Enabling Methodology -- 5.1 ACP Method -- 5.2 Artificial Services System Design -- 5.2.1 The Services Need-Demand Model -- 5.2.2 The Services Network -- 5.2.3 Parallel Learning and Optimization -- 5.3 Design Thinking -- 5.4 Systems Engineering -- References -- 6 Enabling Technology -- 6.1 Decentralized Technology -- 6.2 Multi-Agent Simulation -- 6.3 Data Fusion Techniques -- References -- 7 Research on Parallel Services -- 7.1 Parallel Transportation Management Systems -- 7.1.1 Background -- 7.1.2 Parallel Transportation Management Systems -- 7.1.3 Applications -- 7.2 Parallel Healthcare Services -- 7.2.1 Background -- 7.2.2 Design of Hybrid Services System -- 7.2.3 Computational Experiments -- 7.2.4 Parallel Execution of the Internet Hospitals -- 7.3 Parallel Retailing Services -- 7.3.1 Background -- 7.3.2 Design of the Artificial Services Systems -- 7.3.3 Computational Experiments -- 7.3.4 Extensions -- 7.4 Parallel Logistics Services -- 7.4.1 Background.
7.4.2 Parallel Logistics Systems -- References -- 8 Parallel Services and Digital Twins -- 8.1 Introduction of Digital Twins -- 8.2 Parallel Services and Digital Twins -- References -- 9 Parallel Services Metaverses -- 9.1 Introduction of Metaverses -- 9.1.1 The Basic Concept of Metaverses -- 9.1.2 The Value Proposition Behind Metaverses -- 9.2 CPSS for Metaverses -- 9.2.1 Parallel Intelligence for Metaverses -- 9.2.2 The Essence of Parallel Services Metaverses -- 9.3 DAOs for Parallel Services Metaverses -- 9.3.1 ``TRUE DAO'' Toward Deep Intelligence -- 9.3.2 Enabling Technologies for DAOs -- References.
Record Nr. UNINA-9910686790703321
Li Lefei  
Cham, Switzerland : , : Springer, , [2023]
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui