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Advances in the human side of service engineering : proceedings of the AHFE 2021 Virtual Conference on The Human Side of Service Engineering, July 25-29, 2021, USA / / edited by Christine Leitner [and three others]
| Advances in the human side of service engineering : proceedings of the AHFE 2021 Virtual Conference on The Human Side of Service Engineering, July 25-29, 2021, USA / / edited by Christine Leitner [and three others] |
| Pubbl/distr/stampa | Cham, Switzerland : , : Springer, , [2021] |
| Descrizione fisica | 1 online resource (529 pages) |
| Disciplina | 620.82 |
| Collana | Lecture Notes in Networks and Systems |
| Soggetto topico | Human engineering |
| ISBN | 3-030-80840-8 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Intro -- Advances in Human Factors and Ergonomics 2021 -- Preface -- Contents -- Re-Balancing Benefits in the Digital Age -- The Human-Side of Service Engineering: Advancing Technology's Impact on Service Innovation -- 1 Introduction -- 2 Summary of Original Framework -- 2.1 Background -- 2.2 Designing Service Systems for the General Population -- 2.3 Designing to Serve Special Populations -- 2.4 Ensuring Safety and Protecting People -- 2.5 Exceeding Individual and Organizational Goals -- 2.6 Assuring Information Security and Privacy -- 2.7 Capability and Opportunity Enhancement -- 3 Extending the Framework of the Human Side of Service Systems -- 4 Extensions Related to Standards -- 5 Extensions Related to Customer's Talents and Skills -- 5.1 AI Maps with the T-Shape Representation of Experience -- 5.2 Enhancing the Human-Side the T-Shape Representation of Experience -- 6 Extensions Related to Participatory Governance in the Public Sector -- 7 Extensions in Privacy and Ethics -- 8 Summary and Future Work -- References -- New Ecosystem Based on Big Data for More Digital Impact -- 1 Introduction -- 2 Definitions -- 3 Methodology -- 3.1 Research Design -- 4 Data Collection and Categorization -- 5 Results/Discussion -- 6 Conclusions -- References -- New Frontiers in Cyberspace - Recent European Initiatives to Regulate Digital Finance -- 1 Introduction -- 2 Conditions and Dynamics in Relevant Markets -- 3 Competition and the 'Level Playing Field' -- 4 Extraterritoriality and 'Digital Sovereignty' -- 5 Conclusions -- References -- emyConnect: Building a Smart Public Service for Young Mobile Europeans -- 1 Introduction -- 2 Democratic Participation of Young Mobile Citizens -- 2.1 Participation Gaps -- 2.2 Communication Gaps -- 3 Smart Digital Public Service for EMYs -- 4 Building emyConnect Prototype as a Public Service -- 4.1 Objectives of emyConnect.
4.2 Design and Development -- 4.3 emyConnect User Groups -- 4.4 emyConnect Architecture -- 4.5 Validation of the emyConnect Prototype -- 5 Conclusions -- References -- The Engagement Catalyst Initiative: How One Global Organization Activates and Energizes Employee Engagement -- 1 Introduction -- 2 Literature Review -- 3 The Engagement Catalyst Initiative -- 3.1 Inception -- 3.2 Design of the Approach -- 3.3 Project Execution and Work Cycles -- 4 Findings and Discussion -- 4.1 The Unique Design of the Employee Engagement Intervention and Evaluating Effectiveness -- 4.2 The Power in Linking Employee Engagement Activities with Organizational Sustainability -- 5 Conclusion -- References -- Addressing Complexity in the Emerging Platform Society -- Exploring New Digital Age Challenges -- 1 Introduction -- 2 Design/Methodology/Approach -- 3 Implications: Re-localization of Knowledge -- 4 New Digital Age Challenges -- 4.1 Technological over Dependency -- 4.2 Marginalization of Unconnected -- 4.3 Trust of Platform -- 4.4 Competing for Collaborators -- 5 Concluding Remarks -- References -- Reducing Industry Complexity with International Standards: Current Efforts for Services, E-commerce, Artificial Intelligence -- 1 Introduction -- 2 Service Standardization -- 3 E-commerce Standardization -- 4 Artificial Intelligence Standardization -- 5 Future Research Directions: Open Source Software -- 6 Concluding Remarks -- References -- Ecosystems Transformation for Social Change: How to Challenge Emergency Through Emergence -- 1 Introduction -- 2 Theoretical Background -- 2.1 Innovation in Service Ecosystems -- 2.2 From Innovation to the Co-development of Social Change -- 3 A Conceptual Framework for Ecosystems Innovation and Social Change -- 4 Discussion: An Application to Higher Education -- 5 Concluding Remarks and Implications -- References. The Role of Technological Platforms in Co-creating Symbiotic Relationships Between Firms and Society -- 1 Introduction -- 2 Theoretical Background: Society as an Implicit Variable Impacting on the Economic Advantage of the Firm -- 3 The Role of Technological Platforms: A Catalyst for Business and Social Relations -- 4 Research Design and Methodology -- 5 Findings: Businesses and Society Co-evolving and Creating Symbiotic Value -- 6 Research Limitations and Future Research Trajectories -- References -- Digital Transformation in the Era of Covid-19 -- 1 Introduction -- 2 Theoretical Background -- 2.1 Digital Transformation and Technologies: A Brief Overview -- 2.2 Digital Transformation and Covid-19: First Studies -- 3 Research Aim and Process -- 4 Findings -- 4.1 Preventing -- 4.2 Diagnosing -- 4.3 Treating -- 4.4 Researching -- 5 Discussion, Implications, and Further Research -- References -- Management of Smart City in Lens of Viable System Approach -- 1 Introduction -- 2 Viability and Multi Contextual Environment -- 3 Smart City and Its Services -- 4 IT Service Management and Its Viable Adaptation -- 5 Conclusion -- References -- Enhancing Interdisciplinarity in Service Innovation -- Qui legit, ingenium veterum mirabile laudet: How to Introduce New Knowledge into Curriculum Using the Example of Alcuin's De dialectica -- 1 Introduction -- 2 De Dialectica -- 3 Early Medieval Didactics -- 4 Variants in the Manuscripts De Dialectica -- 5 Why a Dialogue? -- 6 Conclusion -- References -- Approaching Sustainability in Interdisciplinary Teams -- 1 Introduction -- 2 Interdisciplinary Teamwork at the Master Program "ZukunftsDesign" in the Context of Sustainability -- 2.1 MitweltHeld Kronach -- 2.2 Planetary Health|Challenge4Future -- 3 Methodological Approach -- 4 Individual Concepts and Definitions of Sustainability. 5 Sustainability in Relation to Profession, Personal Life, and the Semester Project of ZukunftsDesign -- 6 The Impact of Interdisciplinary Project Work with Sustainable Aims on the Perception of Sustainability -- 7 The Characteristics of Interdisciplinary Teamwork -- 8 Interdisciplinary Teamwork in the Context of Sustainability -- 9 Summary -- References -- The Impact of the Master's Program ZukunftsDesign on Student Creativity -- 1 Introduction -- 2 Theoretical Background -- 2.1 Definition of Creativity -- 2.2 Master's Program ZukunftsDesign -- 2.3 Assessment of Creativity -- 2.4 Image Based Tests -- 3 Methods -- 3.1 Participants -- 4 Results -- 5 Discussion -- 5.1 Limitations -- 6 Conclusion -- References -- A Human-Centered Approach to Designing a Blended Learning Environment for an Interdisciplinary Audience -- 1 Introduction -- 2 Theoretical Background -- 2.1 Technology Enhanced Learning (E-Learning) -- 2.2 Blended Learning -- 2.3 Personalized Learning -- 3 Case Study: Blended Learning for an Interdisciplinary Audience -- 3.1 Background -- 3.2 Vision -- 3.3 A Human-Centered Approach to E-Learning -- 4 Conclusion and Future Prospects -- References -- Interdisciplinary Service Development for Construction Suppliers with the Help of an Innovation Support System -- 1 Challenges for Suppliers in the Construction Industry -- 2 Status Quo of Development Processes for Smart Services in the Construction Industry -- 3 Modern Development Processes for Service Engineering -- 4 Decision Support Systems for Service Innovation Within the Construction Supplier Industry -- 5 Discussion and Summary -- References -- Detecting Effective Impulses for the Socio-ecological Change - Presentation of the Interdisciplinary Research Concept Behind Game of Rain -- 1 Introduction -- 2 Paper Preparation -- 3 Offers for Reflection -- 4 Research Design. 4.1 Offer Intensity in the Setting Systemwelt -- 4.2 Offer Intensity in the Setting Lebenswelt -- 5 Conclusion -- References -- Resilient Design for Service-Oriented Value Creation -- How Higher Education Institutions and Technology Innovation Centres Can Support Organisations Through IoT Digital Transformations -- 1 Introduction -- 2 Literature Review -- 3 Methodology -- 4 Data and Analysis -- 4.1 Generating Awareness: A Wide Range of EDP Participants -- 4.2 Deciding to Invest: EDPs for a Small Group of Gatekeepers -- 4.3 Implementation: EDPs as a Tool for Digital Change Programmes -- 5 Conclusion -- References -- Impacts of Professional Education Measures on the Digital Transformation in Organisations -- 1 Introduction -- 2 Theoretical Foundation -- 3 Suggested Model for Evaluating Impact of Professional Education Measures -- 4 Case Studies and Results -- 5 Conclusions and Limitations -- References -- Transformation Towards Smart Result-Oriented Product-Service Systems -- 1 Product-Service Systems in the Digital Era -- 2 Socio-technical Systems as Theoretical Framing for an Explorative Research Approach -- 3 Transformation Towards Smart Result-Oriented Product-Service Systems -- 3.1 Transformational Framework -- 3.2 Challenges Related to the Transformation -- 4 Discussion and Contribution -- 5 Limitations and Further Research -- References -- Towards a Capability Based Approach to Strengthen the Strategic Decision Making Process for Developing Smart Products and Services in SMEs -- 1 Digitalization and Smartification: Introduction and Challenges -- 2 Related Work -- 3 A Smartification Tool Kit for SME -- 3.1 Capability, Maturity and Measures Model -- 3.2 Methodology Framework -- 4 Applying the Methodical Tool Kit for SMEs -- 5 Summary and Conclusion -- References. A People Centered Innovation Methodology for Its Application in Digital Transformation - Service Innovation Blocks. |
| Record Nr. | UNINA-9910488722803321 |
| Cham, Switzerland : , : Springer, , [2021] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Advances in the Human Side of Service Engineering : Proceedings of the AHFE 2020 Virtual Conference on The Human Side of Service Engineering, July 16-20, 2020, USA / / edited by Jim Spohrer, Christine Leitner
| Advances in the Human Side of Service Engineering : Proceedings of the AHFE 2020 Virtual Conference on The Human Side of Service Engineering, July 16-20, 2020, USA / / edited by Jim Spohrer, Christine Leitner |
| Edizione | [1st ed. 2020.] |
| Pubbl/distr/stampa | Cham : , : Springer International Publishing : , : Imprint : Springer, , 2020 |
| Descrizione fisica | 1 online resource (XV, 328 p. 68 illus., 45 illus. in color.) |
| Disciplina | 620.82 |
| Collana | Advances in Intelligent Systems and Computing |
| Soggetto topico |
Cooperating objects (Computer systems)
Industrial Management User interfaces (Computer systems) Human-computer interaction Operations research Computational intelligence Cyber-Physical Systems User Interfaces and Human Computer Interaction Operations Research and Decision Theory Computational Intelligence |
| ISBN | 3-030-51057-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Identifying trendsetters in online social networks – a machine learning approach -- Consume less, create more – Digital services in the context of sustainability -- Influence of survey link locational placement on the user rating -- Toward a computable scholarly record -- Research approaches to service innovation: Organizational perspectives -- Innovation-as-a-service: Emergent lessons from an AI innovation management project -- Barriers to Service Innovation using Data Science -- Service design approaches to drive employee engagement. |
| Record Nr. | UNINA-9910411935503321 |
| Cham : , : Springer International Publishing : , : Imprint : Springer, , 2020 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Advancing Democracy, Government and Governance [[electronic resource] ] : Joint International Conference on Electronic Government and the Information Systems Perspective, and Electronic Democracy, EGOVIS/EDEM 2012, Vienna, Austria, September 3-6, 2012, Proceedings / / edited by Andrea Kö, Christine Leitner, Herbert Leitold, Alexander Prosser
| Advancing Democracy, Government and Governance [[electronic resource] ] : Joint International Conference on Electronic Government and the Information Systems Perspective, and Electronic Democracy, EGOVIS/EDEM 2012, Vienna, Austria, September 3-6, 2012, Proceedings / / edited by Andrea Kö, Christine Leitner, Herbert Leitold, Alexander Prosser |
| Edizione | [1st ed. 2012.] |
| Pubbl/distr/stampa | Berlin, Heidelberg : , : Springer Berlin Heidelberg : , : Imprint : Springer, , 2012 |
| Descrizione fisica | 1 online resource (XII, 290 p. 69 illus.) |
| Disciplina | 352.3/802854678 |
| Collana | Information Systems and Applications, incl. Internet/Web, and HCI |
| Soggetto topico |
Computers and civilization
Management information systems Computer science Application software Computer communication systems Artificial intelligence User interfaces (Computer systems) Computers and Society Management of Computing and Information Systems Information Systems Applications (incl. Internet) Computer Communication Networks Artificial Intelligence User Interfaces and Human Computer Interaction |
| ISBN | 3-642-32701-X |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Knowledge Management in Government: New Perspectives -- eParticipation – Did We Deliver What We Promised -- eGovernment Country Studies -- eGovernment Processes -- Identity Management in eGovernment -- eGovernment: Process Management -- eParticipation -- Social Networks -- Open Data. |
| Record Nr. | UNISA-996465547303316 |
| Berlin, Heidelberg : , : Springer Berlin Heidelberg : , : Imprint : Springer, , 2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. di Salerno | ||
| ||
Technology-Enabled Innovation for Democracy, Government and Governance [[electronic resource] ] : Second Joint International Conference on Electronic Government and the Information Systems Perspective, and Electronic Democracy, EGOVIS/EDEM 2013, Prague, Czech Republic, August 26-28, 2013, Proceedings / / edited by Andrea Kö, Christine Leitner, Herbert Leitold, Alexander Prosser
| Technology-Enabled Innovation for Democracy, Government and Governance [[electronic resource] ] : Second Joint International Conference on Electronic Government and the Information Systems Perspective, and Electronic Democracy, EGOVIS/EDEM 2013, Prague, Czech Republic, August 26-28, 2013, Proceedings / / edited by Andrea Kö, Christine Leitner, Herbert Leitold, Alexander Prosser |
| Edizione | [1st ed. 2013.] |
| Pubbl/distr/stampa | Berlin, Heidelberg : , : Springer Berlin Heidelberg : , : Imprint : Springer, , 2013 |
| Descrizione fisica | 1 online resource (XII, 255 p. 51 illus.) |
| Disciplina | 004 |
| Collana | Information Systems and Applications, incl. Internet/Web, and HCI |
| Soggetto topico |
Computers and civilization
Application software Management information systems Computer science Computers and Society Information Systems Applications (incl. Internet) Management of Computing and Information Systems |
| ISBN | 3-642-40160-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Identity management in e-government -- Intelligent systems in e-government -- E-government cases -- Mobile government -- Open government data -- E-participation. |
| Record Nr. | UNISA-996465966003316 |
| Berlin, Heidelberg : , : Springer Berlin Heidelberg : , : Imprint : Springer, , 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. di Salerno | ||
| ||
Technology-Enabled Innovation for Democracy, Government and Governance : Second Joint International Conference on Electronic Government and the Information Systems Perspective, and Electronic Democracy, EGOVIS/EDEM 2013, Prague, Czech Republic, August 26-28, 2013, Proceedings / / edited by Andrea Kö, Christine Leitner, Herbert Leitold, Alexander Prosser
| Technology-Enabled Innovation for Democracy, Government and Governance : Second Joint International Conference on Electronic Government and the Information Systems Perspective, and Electronic Democracy, EGOVIS/EDEM 2013, Prague, Czech Republic, August 26-28, 2013, Proceedings / / edited by Andrea Kö, Christine Leitner, Herbert Leitold, Alexander Prosser |
| Edizione | [1st ed. 2013.] |
| Pubbl/distr/stampa | Berlin, Heidelberg : , : Springer Berlin Heidelberg : , : Imprint : Springer, , 2013 |
| Descrizione fisica | 1 online resource (XII, 255 p. 51 illus.) |
| Disciplina | 004 |
| Collana | Information Systems and Applications, incl. Internet/Web, and HCI |
| Soggetto topico |
Computers and civilization
Application software Management information systems Computer science Computers and Society Information Systems Applications (incl. Internet) Management of Computing and Information Systems |
| ISBN | 3-642-40160-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Identity management in e-government -- Intelligent systems in e-government -- E-government cases -- Mobile government -- Open government data -- E-participation. |
| Record Nr. | UNINA-9910484619403321 |
| Berlin, Heidelberg : , : Springer Berlin Heidelberg : , : Imprint : Springer, , 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||