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Business development in licensed retailing [[electronic resource] ] : a unit manager's guide / / Conrad Lashley and Guy Lincoln
| Business development in licensed retailing [[electronic resource] ] : a unit manager's guide / / Conrad Lashley and Guy Lincoln |
| Autore | Lashley Conrad |
| Pubbl/distr/stampa | Oxford, : Butterworth-Heinemann, 2003 |
| Descrizione fisica | 1 online resource (347 p.) |
| Disciplina | 647.95/068 |
| Altri autori (Persone) | LincolnGuy |
| Collana | Hospitality, leisure, and tourism |
| Soggetto topico | Bars (Drinking establishments) - Management |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-136-42384-2
1-281-01376-5 9786611013769 1-4294-8387-3 0-08-049418-8 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Business Development in Licensed Retailing: A unit manager's guide; Copyright; Contents; Foreword; Preface; List of figures; List of tables; CHAPTER 1 What business are you in?; Bar and pub services management; The downside of licensed retail branding!; About services . . .; Working with customers; About hospitality; CHAPTER 2 Looking for more than breath on the mirror in recruitment; Recruiting and selecting staff for effective service; Flexible employees; The local market for labour; The importance of planning ahead; Describing the job to be done; Describing the ideal recruit
Attracting candidatesMaking the selection; Approaches to recruitment and selection; CHAPTER 3 It takes happy workers to make happy customers; Team leadership and motivation; What kind of leader?; A matter of choice?; Working in teams; Benefits of working in teams; CHAPTER 4 It's people, people, people; Working with people; Individual differences; Individuals in groups; Influencing others; Dealing with conflict; Motivating people at work; CHAPTER 5 Now you see them, now you don't; Staff retention and turnover in licensed retailing; Causes and types of staff turnover; Counting the cost Measuring staff turnoverWasted millions: some industry examples; Keeping your staff - it's not rocket science! Everyone can do it!; CHAPTER 6 Training improves business performance; Employee training and development; The benefits of training; Training your staff; The ABC of training; CHAPTER 7 Serve hot food hot, and cold drinks cold, and everybody smiles; Managing service quality; Licensed retail service quality; Quality management and licensed retail operations; CHAPTER 8 Get it hot to the table on time; Managing food operations; Food operations in licensed retailing Managing key points of controlCHAPTER 9 On turning a profit; Financial control in licensed retailing; The principles of control; Financial targets and business performance; Identify and understand cost and sales data; Analysing the financial data; Analysis of cost-volume-profit data; CHAPTER 10 On turning more profit; Further financial controls to improve business performance; Profit sensitivity analysis; Reviewing sales patterns; Menu engineering; Budgets; CHAPTER 11 There's more to it than cutting wages; Labour cost management; Elements of labour costs; Measuring staff costs Adding to staff incomeScheduling employees; CHAPTER 12 Meeting and exceeding customer expectations; Marketing - understanding your market; A customer focus; Segmentation; Customer occasions; Capturing information; CHAPTER 13 Let's keep in touch; Marketing - promoting your business; Understanding the competitors; Understanding the local community; The SWOT analysis; What is promotion?; CHAPTER 14 Improving the chance of reaching your destination; Preparing a unit business plan; Describing the business; Competitive business strategy; Operations; Forecasting results Writing up, presenting and working with your business plan |
| Record Nr. | UNINA-9910457357003321 |
Lashley Conrad
|
||
| Oxford, : Butterworth-Heinemann, 2003 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Business development in licensed retailing [[electronic resource] ] : a unit manager's guide / / Conrad Lashley and Guy Lincoln
| Business development in licensed retailing [[electronic resource] ] : a unit manager's guide / / Conrad Lashley and Guy Lincoln |
| Autore | Lashley Conrad |
| Pubbl/distr/stampa | Oxford, : Butterworth-Heinemann, 2003 |
| Descrizione fisica | 1 online resource (347 p.) |
| Disciplina | 647.95/068 |
| Altri autori (Persone) | LincolnGuy |
| Collana | Hospitality, leisure, and tourism |
| Soggetto topico | Bars (Drinking establishments) - Management |
| ISBN |
1-136-42384-2
1-281-01376-5 9786611013769 1-4294-8387-3 0-08-049418-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Business Development in Licensed Retailing: A unit manager's guide; Copyright; Contents; Foreword; Preface; List of figures; List of tables; CHAPTER 1 What business are you in?; Bar and pub services management; The downside of licensed retail branding!; About services . . .; Working with customers; About hospitality; CHAPTER 2 Looking for more than breath on the mirror in recruitment; Recruiting and selecting staff for effective service; Flexible employees; The local market for labour; The importance of planning ahead; Describing the job to be done; Describing the ideal recruit
Attracting candidatesMaking the selection; Approaches to recruitment and selection; CHAPTER 3 It takes happy workers to make happy customers; Team leadership and motivation; What kind of leader?; A matter of choice?; Working in teams; Benefits of working in teams; CHAPTER 4 It's people, people, people; Working with people; Individual differences; Individuals in groups; Influencing others; Dealing with conflict; Motivating people at work; CHAPTER 5 Now you see them, now you don't; Staff retention and turnover in licensed retailing; Causes and types of staff turnover; Counting the cost Measuring staff turnoverWasted millions: some industry examples; Keeping your staff - it's not rocket science! Everyone can do it!; CHAPTER 6 Training improves business performance; Employee training and development; The benefits of training; Training your staff; The ABC of training; CHAPTER 7 Serve hot food hot, and cold drinks cold, and everybody smiles; Managing service quality; Licensed retail service quality; Quality management and licensed retail operations; CHAPTER 8 Get it hot to the table on time; Managing food operations; Food operations in licensed retailing Managing key points of controlCHAPTER 9 On turning a profit; Financial control in licensed retailing; The principles of control; Financial targets and business performance; Identify and understand cost and sales data; Analysing the financial data; Analysis of cost-volume-profit data; CHAPTER 10 On turning more profit; Further financial controls to improve business performance; Profit sensitivity analysis; Reviewing sales patterns; Menu engineering; Budgets; CHAPTER 11 There's more to it than cutting wages; Labour cost management; Elements of labour costs; Measuring staff costs Adding to staff incomeScheduling employees; CHAPTER 12 Meeting and exceeding customer expectations; Marketing - understanding your market; A customer focus; Segmentation; Customer occasions; Capturing information; CHAPTER 13 Let's keep in touch; Marketing - promoting your business; Understanding the competitors; Understanding the local community; The SWOT analysis; What is promotion?; CHAPTER 14 Improving the chance of reaching your destination; Preparing a unit business plan; Describing the business; Competitive business strategy; Operations; Forecasting results Writing up, presenting and working with your business plan |
| Record Nr. | UNINA-9910784337903321 |
|
Lashley Conrad
|
||
| Oxford, : Butterworth-Heinemann, 2003 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Organization behaviour for leisure services [[electronic resource] /] / Conrad Lashley and Darren Lee-Ross
| Organization behaviour for leisure services [[electronic resource] /] / Conrad Lashley and Darren Lee-Ross |
| Autore | Lashley Conrad |
| Pubbl/distr/stampa | Oxford ; ; Boston, : Butterworth-Heinemann, c2003 |
| Descrizione fisica | 1 online resource (274 p.) |
| Disciplina |
790.0973
790/.0973 21 |
| Altri autori (Persone) | Lee-RossDarren |
| Soggetto topico |
Leisure industry - United States
Organizational behavior - United States |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-136-37512-0
1-281-05165-9 9786611051655 1-4175-0773-X 0-08-047984-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Front Cover; Organization Behaviour for Leisure Services; Copyright Page; Contents; List of figures; List of tables; Acknowledgements; Introduction; Understanding leisure; Services and service organizations; Organizational behaviour; Reflective practitioners; 1. Hospitality, leisure and tourism services and organizational behaviour; Understanding organization behaviour; Describing organizations; The service context; Employment practice; Conclusion; 2. Organizational structure and design; Organizational structure: what does it mean?; Organizational extremes
Basic principles of structure and designConclusion; 3. Organizational politics: legitimacy and opposition; What does 'politics' mean in an organizational context?; Opposition within organizations; Conclusion; 4. Individuals in organizations: personality, perceptions and learning; What is individual behaviour?; Personality; What is perception?; Learning; Conclusion; 5. Individuals in organizations: attitudes, behaviour and motivation; Values, beliefs, attitudes and behaviour; What is motivation?; Job characteristics theory; Conclusion; 6. Emotions in leisure service organizations The emotional organizationEmotional labour; Emotions and employment practice; Conclusion; 7. Groups, leadership and power; Groups in organizations; Working in teams; Leadership; Sources of leadership power; Conclusion; 8. Organizational culture: context for leisure services; Understanding culture; Organizational culture; Organizational subcultures; Conclusion; 9. The empowered leisure service organization; Empowerment: what does it mean?; Relational empowerment; The psychology of empowerment; Conclusion; 10. Effective communication in leisure service organizations Effective communication: what does it mean?Communication flows in leisure service organizations; Effective communication in leisure service organizations; The importance of line manager communications; Communication and leisure service organization performance; Conclusion; 11. Diversity management in organizations; Discrimination in the workplace; Increasing workplace diversity; Celebrating diversity; The social psychology of togetherness; Conclusion; 12. Management practice in leisure service organizations; What do managers actually do?; Management levels; Management skills Unique characteristics?Conclusion; References; Index |
| Record Nr. | UNINA-9910455761103321 |
|
Lashley Conrad
|
||
| Oxford ; ; Boston, : Butterworth-Heinemann, c2003 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Organization behaviour for leisure services [[electronic resource] /] / Conrad Lashley and Darren Lee-Ross
| Organization behaviour for leisure services [[electronic resource] /] / Conrad Lashley and Darren Lee-Ross |
| Autore | Lashley Conrad |
| Pubbl/distr/stampa | Oxford ; ; Boston, : Butterworth-Heinemann, c2003 |
| Descrizione fisica | 1 online resource (274 p.) |
| Disciplina |
790.0973
790/.0973 21 |
| Altri autori (Persone) | Lee-RossDarren |
| Soggetto topico |
Leisure industry - United States
Organizational behavior - United States |
| ISBN |
1-136-37512-0
1-281-05165-9 9786611051655 1-4175-0773-X 0-08-047984-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Front Cover; Organization Behaviour for Leisure Services; Copyright Page; Contents; List of figures; List of tables; Acknowledgements; Introduction; Understanding leisure; Services and service organizations; Organizational behaviour; Reflective practitioners; 1. Hospitality, leisure and tourism services and organizational behaviour; Understanding organization behaviour; Describing organizations; The service context; Employment practice; Conclusion; 2. Organizational structure and design; Organizational structure: what does it mean?; Organizational extremes
Basic principles of structure and designConclusion; 3. Organizational politics: legitimacy and opposition; What does 'politics' mean in an organizational context?; Opposition within organizations; Conclusion; 4. Individuals in organizations: personality, perceptions and learning; What is individual behaviour?; Personality; What is perception?; Learning; Conclusion; 5. Individuals in organizations: attitudes, behaviour and motivation; Values, beliefs, attitudes and behaviour; What is motivation?; Job characteristics theory; Conclusion; 6. Emotions in leisure service organizations The emotional organizationEmotional labour; Emotions and employment practice; Conclusion; 7. Groups, leadership and power; Groups in organizations; Working in teams; Leadership; Sources of leadership power; Conclusion; 8. Organizational culture: context for leisure services; Understanding culture; Organizational culture; Organizational subcultures; Conclusion; 9. The empowered leisure service organization; Empowerment: what does it mean?; Relational empowerment; The psychology of empowerment; Conclusion; 10. Effective communication in leisure service organizations Effective communication: what does it mean?Communication flows in leisure service organizations; Effective communication in leisure service organizations; The importance of line manager communications; Communication and leisure service organization performance; Conclusion; 11. Diversity management in organizations; Discrimination in the workplace; Increasing workplace diversity; Celebrating diversity; The social psychology of togetherness; Conclusion; 12. Management practice in leisure service organizations; What do managers actually do?; Management levels; Management skills Unique characteristics?Conclusion; References; Index |
| Record Nr. | UNINA-9910780442103321 |
|
Lashley Conrad
|
||
| Oxford ; ; Boston, : Butterworth-Heinemann, c2003 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Organization behaviour for leisure services / / Conrad Lashley and Darren Lee-Ross
| Organization behaviour for leisure services / / Conrad Lashley and Darren Lee-Ross |
| Autore | Lashley Conrad |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Oxford ; ; Boston, : Butterworth-Heinemann, c2003 |
| Descrizione fisica | 1 online resource (274 p.) |
| Disciplina |
790.0973
790/.0973 21 |
| Altri autori (Persone) | Lee-RossDarren |
| Soggetto topico |
Leisure industry - United States
Organizational behavior - United States |
| ISBN |
9786611051655
9781136375125 1136375120 9781281051653 1281051659 9781417507733 141750773X 9780080479842 0080479847 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Front Cover; Organization Behaviour for Leisure Services; Copyright Page; Contents; List of figures; List of tables; Acknowledgements; Introduction; Understanding leisure; Services and service organizations; Organizational behaviour; Reflective practitioners; 1. Hospitality, leisure and tourism services and organizational behaviour; Understanding organization behaviour; Describing organizations; The service context; Employment practice; Conclusion; 2. Organizational structure and design; Organizational structure: what does it mean?; Organizational extremes
Basic principles of structure and designConclusion; 3. Organizational politics: legitimacy and opposition; What does 'politics' mean in an organizational context?; Opposition within organizations; Conclusion; 4. Individuals in organizations: personality, perceptions and learning; What is individual behaviour?; Personality; What is perception?; Learning; Conclusion; 5. Individuals in organizations: attitudes, behaviour and motivation; Values, beliefs, attitudes and behaviour; What is motivation?; Job characteristics theory; Conclusion; 6. Emotions in leisure service organizations The emotional organizationEmotional labour; Emotions and employment practice; Conclusion; 7. Groups, leadership and power; Groups in organizations; Working in teams; Leadership; Sources of leadership power; Conclusion; 8. Organizational culture: context for leisure services; Understanding culture; Organizational culture; Organizational subcultures; Conclusion; 9. The empowered leisure service organization; Empowerment: what does it mean?; Relational empowerment; The psychology of empowerment; Conclusion; 10. Effective communication in leisure service organizations Effective communication: what does it mean?Communication flows in leisure service organizations; Effective communication in leisure service organizations; The importance of line manager communications; Communication and leisure service organization performance; Conclusion; 11. Diversity management in organizations; Discrimination in the workplace; Increasing workplace diversity; Celebrating diversity; The social psychology of togetherness; Conclusion; 12. Management practice in leisure service organizations; What do managers actually do?; Management levels; Management skills Unique characteristics?Conclusion; References; Index |
| Record Nr. | UNINA-9910967276703321 |
|
Lashley Conrad
|
||
| Oxford ; ; Boston, : Butterworth-Heinemann, c2003 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||