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Warranty fraud management : reducing fraud and other excess costs in warranty and service operations / / Matti Kurvinen, Ilkka Toyryla, D. N. Prabhakar Murthy
| Warranty fraud management : reducing fraud and other excess costs in warranty and service operations / / Matti Kurvinen, Ilkka Toyryla, D. N. Prabhakar Murthy |
| Autore | Kurvinen Matti <1961-> |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Hoboken, [New Jersey] : , : Wiley, , 2016 |
| Descrizione fisica | 1 online resource (402 pages) |
| Disciplina | 658.4/73 |
| Collana |
Wiley & SAS Business Series
THEi Wiley ebooks |
| Soggetto topico |
Quality of products
Warranty Products liability Sales management |
| ISBN |
1-119-23974-5
1-119-23970-2 |
| Classificazione | COM021030 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Machine generated contents note: Foreword Preface Acknowledgments About the Author(s) Chapter 1: OverviewAppendices Chapter 2: Products and Product Warranty Chapter 3: Warranty Servicing Chapter 4: Warranty Costs Chapter 5: Warranty Management Chapter 6: Warranty Fraud Chapter 7: Warranty Control Framework Chapter 8: Customer Fraud Management Chapter 9: Service Agent Fraud Management Chapter 10: Fraud Management with Other Parties Chapter 11: Structures Influencing Warranty Fraud Chapter 12: Implementing a Warranty Control Framework Chapter 13: Epilogue Appendix A: Detailed Claim Data Appendix B: Agency Theory Appendix C: Game Theory Glossary ACRONYMS References Index. |
| Record Nr. | UNINA-9910136898803321 |
Kurvinen Matti <1961->
|
||
| Hoboken, [New Jersey] : , : Wiley, , 2016 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Warranty fraud management : reducing fraud and other excess costs in warranty and service operations / / Matti Kurvinen, Ilkka Toyryla, D. N. Prabhakar Murthy
| Warranty fraud management : reducing fraud and other excess costs in warranty and service operations / / Matti Kurvinen, Ilkka Toyryla, D. N. Prabhakar Murthy |
| Autore | Kurvinen Matti <1961-> |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Hoboken, [New Jersey] : , : Wiley, , 2016 |
| Descrizione fisica | 1 online resource (402 pages) |
| Disciplina | 658.4/73 |
| Collana |
Wiley & SAS Business Series
THEi Wiley ebooks |
| Soggetto topico |
Quality of products
Warranty Products liability Sales management |
| ISBN |
1-119-23974-5
1-119-23970-2 |
| Classificazione | COM021030 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Machine generated contents note: Foreword Preface Acknowledgments About the Author(s) Chapter 1: OverviewAppendices Chapter 2: Products and Product Warranty Chapter 3: Warranty Servicing Chapter 4: Warranty Costs Chapter 5: Warranty Management Chapter 6: Warranty Fraud Chapter 7: Warranty Control Framework Chapter 8: Customer Fraud Management Chapter 9: Service Agent Fraud Management Chapter 10: Fraud Management with Other Parties Chapter 11: Structures Influencing Warranty Fraud Chapter 12: Implementing a Warranty Control Framework Chapter 13: Epilogue Appendix A: Detailed Claim Data Appendix B: Agency Theory Appendix C: Game Theory Glossary ACRONYMS References Index. |
| Record Nr. | UNINA-9910827162303321 |
|
Kurvinen Matti <1961->
|
||
| Hoboken, [New Jersey] : , : Wiley, , 2016 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||