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Observing the user experience [[electronic resource] ] : a practitioner's guide to user research / / Mike Kuniavsky, Elizabeth Goodman, Andrea Moed
| Observing the user experience [[electronic resource] ] : a practitioner's guide to user research / / Mike Kuniavsky, Elizabeth Goodman, Andrea Moed |
| Autore | Kuniavsky Mike |
| Edizione | [2nd ed.] |
| Pubbl/distr/stampa | Waltham, MA, : Morgan Kaufmann, c2012 |
| Descrizione fisica | 1 online resource (601 p.) |
| Disciplina | 004.2/1 |
| Altri autori (Persone) |
GoodmanElizabeth <1976->
MoedAndrea |
| Collana | Interactive Technologies |
| Soggetto topico |
User-centered system design
Observation (Scientific method) |
| Soggetto genere / forma | Electronic books. |
| ISBN | 0-12-384870-9 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Front Cover; Observing the User Experience: A Practitioner's Guide to User Research; Copyright; Biographies; Contents; Preface; Who Are You?; What's in This Book?; What's Not in This Book?; Acknowledgments; Part I - Why Research Is Good andHow It Fits into Product Development; Chapter 1 - Introduction; Learning from LEGO; In Conclusion; Chapter 2 - Do a Usability Test Now!; A Nano-usability Test; A Micro-usability Test; What Did You Learn?; What to Do Next; Chapter 3 - Balancing Needs through Iterative Development; Success for End Users Is...; Success for the Company Is...
Success for Advertisers Is...A System of Balance: Iterative Development; Where User Research Fits In; Example: A Scheduling Service; Part II User Experience Research Techniques; Chapter 4 - Research Planning; Setting Goals for Research; Integrating Research and Action; The Format of the Plan; Budgets; Example: Research Plan for Company X; Maintenance; Chapter 5 - Competitive Research; When Competitive Research Is Effective; Competitive Research Methods; Analyzing Competitive Research; Example: A Quick Evaluation of Match.com; Acting on Competitive Research Chapter 6 - Universal Tools: Recruiting and InterviewingRecruiting; Current eCalendar Users; eCalendar Power User; Potential Users; Current User Screener; Interviewing; Chapter 7 - Focus Groups; When Focus Groups Are Appropriate; How to Conduct Focus Groups; Blue Sky and Wrap-Up (10 minutes); Chapter 8 - More Than Words: Object-Based Techniques; When to Use Them; Dialogic Techniques; Writing the Script; Generative Techniques: Making Things; Associative Techniques: Card Sorting; Chapter 9 - Field Visits: Learning from Observation; What Are Field Visits?; How Are Field Visits Used? The Field Visit ProcessNote Taking; Why Can't You Just Ask People?; Conclusion; Chapter 10 - Diary Studies; When to Do a Diary Study; How to Do a Diary Study; Conclusion; Chapter 11 - Usability Tests; When to Test; How to Do It; How to Analyze Usability Tests; Anatomy of a Usability Test Report; Conclusion; Chapter 12 - Surveys; When to Conduct Surveys; How to Field a Survey; How to Analyze Survey Responses; Follow-up and Ongoing Research; Chapter 13 - Global and Cross-Cultural Research; What Is Global and What Is Cross-Cultural?; Research Planning; Consider Travel if You... Consider Remote Research if You...Consider Utilizing Local Research Providers if You...; Multilingual Research; Recruiting; Field Interviews and Observation; Global and Cross-Cultural Surveys; The Elephant in the Room; Tactical Challenges for Implementing Research Plans; Analyzing the Data; Course Corrections; Building Your Global Research Program; Chapter 14 - Others' Hard Work: Published Information and Consultants; Published Information; Hiring Specialists; Request for Proposal; Part 1: Project Summary; Background; Project Description; Part 2: Elements of Your Proposal; Questions; Case Studies Core Competencies |
| Record Nr. | UNINA-9910462508903321 |
Kuniavsky Mike
|
||
| Waltham, MA, : Morgan Kaufmann, c2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Observing the user experience [[electronic resource] ] : a practitioner's guide to user research / / Mike Kuniavsky
| Observing the user experience [[electronic resource] ] : a practitioner's guide to user research / / Mike Kuniavsky |
| Autore | Kuniavsky Mike |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | San Francisco, CA, : Morgan Kaufmann Publishers, c2003 |
| Descrizione fisica | 1 online resource (577 p.) |
| Disciplina | 004/.01/9 |
| Collana | Morgan Kaufmann series in interactive technologies |
| Soggetto topico |
Human-computer interaction
User interfaces (Computer systems) |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-281-01507-5
9786611015077 0-08-049756-X |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Front Cover; Observing the User Experience; Copyright Page; Contents; Preface; PART I: Why Research is Good and How It Fits Into Product Development; CHAPTER 1. Typhoon: A Fable; The Short History of Typhoon; CHAPTER 2. Do A Usability Test Now!; A Micro-Usability Test; What Did You Learn?; What to Do Next; CHAPTER 3. Balancing Needs Through Iterative Development; Success for End Users Is; Success for Advertisers Is; Success for the Company Is; A System of Balance: Iterative Development; Iterative Development and User Research; Example: A Scheduling Service; CHAPTER 4. The User Experience
Information ArchitectureInteraction Design; Identity Design; The User Experience Research; PART II: User Experience Research Techniques; CHAPTER 5. The Research Plan; Goals; Schedules; Budget; Research Plan for Company X; Maintenance; CHAPTER 6. Universal Tools: Recruiting and Interviewing; Recruiting; Interviewing; CHAPTER 7. User Profiles; When to Do It; How to Do It; Using Profiles; Example; CHAPTER 8. Contextual Inquiry,Task Analysis, Card Sorting; Contextual Inquiry; Task Analysis; Card Sorting; CHAPTER 9. Focus Groups; When Focus Groups Are Appropriate; How to Conduct Focus Groups Focal Group AnalysisExample; CHAPTER 10. Usability Tests; When to Test; How to Do It; How to Analyze It; Example; CHAPTER 11. Surveys; When to Conduct Surveys; How to Field a Survey; How to Analyze Survey Responses; Follow-Up and Ongoing Research; CHAPTER 12. Ongoing Relationship; Background; Diaries; Advisory Boards; Beta Testing; Telescoping; Taking the Longer View; CHAPTER 13. Log Files and Customer Support; The Customer Support Process; Collecting Comments; Reading Comments; Organize and Analyze Them; Log Files; What's in a Log File, and What's Not; Logs and Cookies; Some Useful Metrics Extracting Knowledge from DataCHAPTER 14. Competitive Research; When Competitive Research is Effective; Competitive Research Methods; Analyzing Competitive Research; Acting on Competitive Research; Example: A Quick Evaluation of ZDNet; CHAPTER 15. Others' Hard Work: Published Information and Consultants; Published Information; Hiring Specialists; CHAPTER 16. Emerging Techniques; Variations on Techniques; Combining; PART III: Communicating Results; CHAPTER 17. Reports and Presentations; Preparation; The Report; The Presentation; CHAPTER 18. Creating a User-Centered Corporate Culture IntegrationJustification; What If It's Too Difficult?; The Only Direction; Appendix A: The Budget Research Lab; Appendix B: Common Survey Questions; Appendix C: Observer Instructions; Bibliography; Index; About the Author |
| Record Nr. | UNINA-9910456340903321 |
|
Kuniavsky Mike
|
||
| San Francisco, CA, : Morgan Kaufmann Publishers, c2003 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Observing the user experience [[electronic resource] ] : a practitioner's guide to user research / / Mike Kuniavsky
| Observing the user experience [[electronic resource] ] : a practitioner's guide to user research / / Mike Kuniavsky |
| Autore | Kuniavsky Mike |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | San Francisco, CA, : Morgan Kaufmann Publishers, c2003 |
| Descrizione fisica | 1 online resource (577 p.) |
| Disciplina | 004/.01/9 |
| Collana | Morgan Kaufmann series in interactive technologies |
| Soggetto topico |
Human-computer interaction
User interfaces (Computer systems) |
| ISBN |
1-281-01507-5
9786611015077 0-08-049756-X |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Front Cover; Observing the User Experience; Copyright Page; Contents; Preface; PART I: Why Research is Good and How It Fits Into Product Development; CHAPTER 1. Typhoon: A Fable; The Short History of Typhoon; CHAPTER 2. Do A Usability Test Now!; A Micro-Usability Test; What Did You Learn?; What to Do Next; CHAPTER 3. Balancing Needs Through Iterative Development; Success for End Users Is; Success for Advertisers Is; Success for the Company Is; A System of Balance: Iterative Development; Iterative Development and User Research; Example: A Scheduling Service; CHAPTER 4. The User Experience
Information ArchitectureInteraction Design; Identity Design; The User Experience Research; PART II: User Experience Research Techniques; CHAPTER 5. The Research Plan; Goals; Schedules; Budget; Research Plan for Company X; Maintenance; CHAPTER 6. Universal Tools: Recruiting and Interviewing; Recruiting; Interviewing; CHAPTER 7. User Profiles; When to Do It; How to Do It; Using Profiles; Example; CHAPTER 8. Contextual Inquiry,Task Analysis, Card Sorting; Contextual Inquiry; Task Analysis; Card Sorting; CHAPTER 9. Focus Groups; When Focus Groups Are Appropriate; How to Conduct Focus Groups Focal Group AnalysisExample; CHAPTER 10. Usability Tests; When to Test; How to Do It; How to Analyze It; Example; CHAPTER 11. Surveys; When to Conduct Surveys; How to Field a Survey; How to Analyze Survey Responses; Follow-Up and Ongoing Research; CHAPTER 12. Ongoing Relationship; Background; Diaries; Advisory Boards; Beta Testing; Telescoping; Taking the Longer View; CHAPTER 13. Log Files and Customer Support; The Customer Support Process; Collecting Comments; Reading Comments; Organize and Analyze Them; Log Files; What's in a Log File, and What's Not; Logs and Cookies; Some Useful Metrics Extracting Knowledge from DataCHAPTER 14. Competitive Research; When Competitive Research is Effective; Competitive Research Methods; Analyzing Competitive Research; Acting on Competitive Research; Example: A Quick Evaluation of ZDNet; CHAPTER 15. Others' Hard Work: Published Information and Consultants; Published Information; Hiring Specialists; CHAPTER 16. Emerging Techniques; Variations on Techniques; Combining; PART III: Communicating Results; CHAPTER 17. Reports and Presentations; Preparation; The Report; The Presentation; CHAPTER 18. Creating a User-Centered Corporate Culture IntegrationJustification; What If It's Too Difficult?; The Only Direction; Appendix A: The Budget Research Lab; Appendix B: Common Survey Questions; Appendix C: Observer Instructions; Bibliography; Index; About the Author |
| Record Nr. | UNINA-9910780268603321 |
|
Kuniavsky Mike
|
||
| San Francisco, CA, : Morgan Kaufmann Publishers, c2003 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Observing the user experience [[electronic resource] ] : a practitioner's guide to user research / / Mike Kuniavsky
| Observing the user experience [[electronic resource] ] : a practitioner's guide to user research / / Mike Kuniavsky |
| Autore | Kuniavsky Mike |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | San Francisco, CA, : Morgan Kaufmann Publishers, c2003 |
| Descrizione fisica | 1 online resource (577 p.) |
| Disciplina | 004/.01/9 |
| Collana | Morgan Kaufmann series in interactive technologies |
| Soggetto topico |
Human-computer interaction
User interfaces (Computer systems) |
| ISBN |
1-281-01507-5
9786611015077 0-08-049756-X |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Front Cover; Observing the User Experience; Copyright Page; Contents; Preface; PART I: Why Research is Good and How It Fits Into Product Development; CHAPTER 1. Typhoon: A Fable; The Short History of Typhoon; CHAPTER 2. Do A Usability Test Now!; A Micro-Usability Test; What Did You Learn?; What to Do Next; CHAPTER 3. Balancing Needs Through Iterative Development; Success for End Users Is; Success for Advertisers Is; Success for the Company Is; A System of Balance: Iterative Development; Iterative Development and User Research; Example: A Scheduling Service; CHAPTER 4. The User Experience
Information ArchitectureInteraction Design; Identity Design; The User Experience Research; PART II: User Experience Research Techniques; CHAPTER 5. The Research Plan; Goals; Schedules; Budget; Research Plan for Company X; Maintenance; CHAPTER 6. Universal Tools: Recruiting and Interviewing; Recruiting; Interviewing; CHAPTER 7. User Profiles; When to Do It; How to Do It; Using Profiles; Example; CHAPTER 8. Contextual Inquiry,Task Analysis, Card Sorting; Contextual Inquiry; Task Analysis; Card Sorting; CHAPTER 9. Focus Groups; When Focus Groups Are Appropriate; How to Conduct Focus Groups Focal Group AnalysisExample; CHAPTER 10. Usability Tests; When to Test; How to Do It; How to Analyze It; Example; CHAPTER 11. Surveys; When to Conduct Surveys; How to Field a Survey; How to Analyze Survey Responses; Follow-Up and Ongoing Research; CHAPTER 12. Ongoing Relationship; Background; Diaries; Advisory Boards; Beta Testing; Telescoping; Taking the Longer View; CHAPTER 13. Log Files and Customer Support; The Customer Support Process; Collecting Comments; Reading Comments; Organize and Analyze Them; Log Files; What's in a Log File, and What's Not; Logs and Cookies; Some Useful Metrics Extracting Knowledge from DataCHAPTER 14. Competitive Research; When Competitive Research is Effective; Competitive Research Methods; Analyzing Competitive Research; Acting on Competitive Research; Example: A Quick Evaluation of ZDNet; CHAPTER 15. Others' Hard Work: Published Information and Consultants; Published Information; Hiring Specialists; CHAPTER 16. Emerging Techniques; Variations on Techniques; Combining; PART III: Communicating Results; CHAPTER 17. Reports and Presentations; Preparation; The Report; The Presentation; CHAPTER 18. Creating a User-Centered Corporate Culture IntegrationJustification; What If It's Too Difficult?; The Only Direction; Appendix A: The Budget Research Lab; Appendix B: Common Survey Questions; Appendix C: Observer Instructions; Bibliography; Index; About the Author |
| Record Nr. | UNINA-9910812039403321 |
|
Kuniavsky Mike
|
||
| San Francisco, CA, : Morgan Kaufmann Publishers, c2003 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Smart things [[electronic resource] ] : ubiquitous computing user experience design / / Mike Kuniavsky
| Smart things [[electronic resource] ] : ubiquitous computing user experience design / / Mike Kuniavsky |
| Autore | Kuniavsky Mike |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Amsterdam ; ; Boston, : Morgan Kaufmann Publisher, c2010 |
| Descrizione fisica | 1 online resource (331 p.) |
| Disciplina | 004.01/9 |
| Soggetto topico |
Ubiquitous computing
User interfaces (Computer systems) Human-computer interaction |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-282-87872-7
9786612878725 0-08-095408-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Introduction: the middle of Moore's law -- What is user experience design and who creates it? -- Interaction metaphors -- Information is a material -- The Whirlpool Centralpark refrigerator : the design of an accessory port -- Information shadows -- Clickables : toys and information shadows -- Devices are service avatars -- The iPod : a service avatar -- Applianceness -- Roomwizard : an appliance for office society -- Scales of experience -- Plasma poster : unifying work cultures with a digital poster -- Observation and ideation -- Simulation and sketching -- Nabaztag, an ambiguous avatar -- Augmentations and mashups -- Common design challenges -- From invisible computing to everyware. |
| Record Nr. | UNINA-9910458929203321 |
|
Kuniavsky Mike
|
||
| Amsterdam ; ; Boston, : Morgan Kaufmann Publisher, c2010 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Smart things [[electronic resource] ] : ubiquitous computing user experience design / / Mike Kuniavsky
| Smart things [[electronic resource] ] : ubiquitous computing user experience design / / Mike Kuniavsky |
| Autore | Kuniavsky Mike |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Amsterdam ; ; Boston, : Morgan Kaufmann Publisher, c2010 |
| Descrizione fisica | 1 online resource (331 p.) |
| Disciplina | 004.01/9 |
| Soggetto topico |
Ubiquitous computing
User interfaces (Computer systems) Human-computer interaction |
| ISBN |
1-282-87872-7
9786612878725 0-08-095408-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Introduction: the middle of Moore's law -- What is user experience design and who creates it? -- Interaction metaphors -- Information is a material -- The Whirlpool Centralpark refrigerator : the design of an accessory port -- Information shadows -- Clickables : toys and information shadows -- Devices are service avatars -- The iPod : a service avatar -- Applianceness -- Roomwizard : an appliance for office society -- Scales of experience -- Plasma poster : unifying work cultures with a digital poster -- Observation and ideation -- Simulation and sketching -- Nabaztag, an ambiguous avatar -- Augmentations and mashups -- Common design challenges -- From invisible computing to everyware. |
| Record Nr. | UNINA-9910792119703321 |
|
Kuniavsky Mike
|
||
| Amsterdam ; ; Boston, : Morgan Kaufmann Publisher, c2010 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Smart things [[electronic resource] ] : ubiquitous computing user experience design / / Mike Kuniavsky
| Smart things [[electronic resource] ] : ubiquitous computing user experience design / / Mike Kuniavsky |
| Autore | Kuniavsky Mike |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Amsterdam ; ; Boston, : Morgan Kaufmann Publisher, c2010 |
| Descrizione fisica | 1 online resource (331 p.) |
| Disciplina | 004.01/9 |
| Soggetto topico |
Ubiquitous computing
User interfaces (Computer systems) Human-computer interaction |
| ISBN |
1-282-87872-7
9786612878725 0-08-095408-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Introduction: the middle of Moore's law -- What is user experience design and who creates it? -- Interaction metaphors -- Information is a material -- The Whirlpool Centralpark refrigerator : the design of an accessory port -- Information shadows -- Clickables : toys and information shadows -- Devices are service avatars -- The iPod : a service avatar -- Applianceness -- Roomwizard : an appliance for office society -- Scales of experience -- Plasma poster : unifying work cultures with a digital poster -- Observation and ideation -- Simulation and sketching -- Nabaztag, an ambiguous avatar -- Augmentations and mashups -- Common design challenges -- From invisible computing to everyware. |
| Record Nr. | UNINA-9910828281803321 |
|
Kuniavsky Mike
|
||
| Amsterdam ; ; Boston, : Morgan Kaufmann Publisher, c2010 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||