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Running IT like a business : a step-by-step guide to Accenture's Internal IT / / Robert E. Kress
| Running IT like a business : a step-by-step guide to Accenture's Internal IT / / Robert E. Kress |
| Autore | Kress Robert E |
| Edizione | [Second edition.] |
| Pubbl/distr/stampa | Ely, Cambridgeshire : , : IT Governance Publishing, , 2012 |
| Descrizione fisica | 1 online resource (135 p.) |
| Disciplina | 332.67 |
| Soggetto topico |
Business enterprises - Information technology - Management
Information technology - Management |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-84928-358-3
1-299-46868-3 1-84928-357-5 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Preface; About the Author; Acknowledgements; Contents; Introduction; Chapter 1: IT Strategy and Governance; Start with strategy; Developing your IT strategy; IT governance; Mirroring your corporate structure; Prioritizing IT investments; Investment portfolios; Clarity around accountability; Running IT like a business; Chapter 2: Crafting a Menu of Managed Services; Standards and specials; Case study number 1: e-mail; Case study number 2: technology support; Think product and service; Think pricing; Think customer; Your managed services roadmap; Running IT like a business
Chapter 3: Tracking IT PerformancePerformance measurements; Measuring satisfaction; Metric management; Benchmarking; Benefits realization; Running IT like a business; Chapter 4: Creating Value across the Enterprise; Doing more for less; Help others be more productive; Help the entire enterprise; Reduce risk; Enable growth; Make smart value judgments; Communicate the value you create; Running IT like a business; Chapter 5: Tricks of the Trade for Running IT like a Business; Flexible resources; IT human resources model - positions and roles; Employee engagement; Managing suppliers and contracts Planning and resource managementTo capitalize or to expense?; Audit and regulatory compliance management; Running IT like a business; Chapter 6: Toward High-performance IT; 1. Strategic IT alignment; 2. Governance; 3. Application architecture; 4. Information management; 5. Service management and operations; 6. Solutions delivery; 7. Workforce and resource management; 8. Information and technology security; 9. Outsourcing; Running IT like a business; Chapter 7: Accenture's IT Journey; Our corporate heritage; The creation of Accenture; From efficiency to effectiveness The rework versus replace debateResults to date; Cost-benefit analysis; Your transformational IT journey; ITG Resources |
| Record Nr. | UNINA-9910462445503321 |
Kress Robert E
|
||
| Ely, Cambridgeshire : , : IT Governance Publishing, , 2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Running IT like a business : a step-by-step guide to Accenture's Internal IT / / Robert E. Kress
| Running IT like a business : a step-by-step guide to Accenture's Internal IT / / Robert E. Kress |
| Autore | Kress Robert E |
| Edizione | [Second edition.] |
| Pubbl/distr/stampa | Ely, Cambridgeshire : , : IT Governance Publishing, , 2012 |
| Descrizione fisica | 1 online resource (135 p.) |
| Disciplina | 332.67 |
| Soggetto topico |
Business enterprises - Information technology - Management
Information technology - Management |
| ISBN |
1-84928-358-3
1-299-46868-3 1-84928-357-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Preface; About the Author; Acknowledgements; Contents; Introduction; Chapter 1: IT Strategy and Governance; Start with strategy; Developing your IT strategy; IT governance; Mirroring your corporate structure; Prioritizing IT investments; Investment portfolios; Clarity around accountability; Running IT like a business; Chapter 2: Crafting a Menu of Managed Services; Standards and specials; Case study number 1: e-mail; Case study number 2: technology support; Think product and service; Think pricing; Think customer; Your managed services roadmap; Running IT like a business
Chapter 3: Tracking IT PerformancePerformance measurements; Measuring satisfaction; Metric management; Benchmarking; Benefits realization; Running IT like a business; Chapter 4: Creating Value across the Enterprise; Doing more for less; Help others be more productive; Help the entire enterprise; Reduce risk; Enable growth; Make smart value judgments; Communicate the value you create; Running IT like a business; Chapter 5: Tricks of the Trade for Running IT like a Business; Flexible resources; IT human resources model - positions and roles; Employee engagement; Managing suppliers and contracts Planning and resource managementTo capitalize or to expense?; Audit and regulatory compliance management; Running IT like a business; Chapter 6: Toward High-performance IT; 1. Strategic IT alignment; 2. Governance; 3. Application architecture; 4. Information management; 5. Service management and operations; 6. Solutions delivery; 7. Workforce and resource management; 8. Information and technology security; 9. Outsourcing; Running IT like a business; Chapter 7: Accenture's IT Journey; Our corporate heritage; The creation of Accenture; From efficiency to effectiveness The rework versus replace debateResults to date; Cost-benefit analysis; Your transformational IT journey; ITG Resources |
| Record Nr. | UNINA-9910790384203321 |
|
Kress Robert E
|
||
| Ely, Cambridgeshire : , : IT Governance Publishing, , 2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||