Business intelligence and analytics : systems for decision support / / Ramesh Sharda, Dursun Delen, Efraim Turban ; with contributions by J. E. Aronson, Ting-Peng Liang, David King |
Autore | Sharda Ramesh |
Edizione | [Tenth edition.] |
Pubbl/distr/stampa | Boston, [Massachusetts] : , : Pearson, , 2014 |
Descrizione fisica | 1 online resource (689 pages) : illustrations, tables |
Disciplina | 658.403 |
Collana | Always Learning |
Soggetto topico |
Decision support systems
Expert systems (Computer science) Business intelligence |
ISBN |
1-292-00926-8
9781292009209 9781292009261 |
Formato | Materiale a stampa |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto |
Cover -- Title Page -- Contents -- Preface -- About the Authors -- Part I Decision Making and Analytics: An Overview -- Chapter 1 An Overview of Business Intelligence, Analytics, and Decision Support -- 1.1 Opening Vignette: Magpie Sensing Employs Analytics to Manage a Vaccine Supply Chain Effectively and Safely -- 1.2 Changing Business Environments and Computerized Decision Support -- The Business Pressures-Responses-Support Model -- 1.3 Managerial Decision Making -- The Nature of Managers' Work -- The Decision-Making Process -- 1.4 Information Systems Support for Decision Making -- 1.5 An Early Framework for Computerized Decision Support -- The Gorry and Scott-Morton Classical Framework -- Computer Support for Structured Decisions -- Computer Support for Unstructured Decisions -- Computer Support for Semistructured Problems -- 1.6 The Concept of Decision Support Systems (DSS) -- DSS as an Umbrella Term -- Evolution of DSS into Business Intelligence -- 1.7 A Framework for Business Intelligence (BI) -- Definitions of BI -- A Brief History of BI -- The Architecture of BI -- Styles of BI -- The Origins and Drivers of BI -- A Multimedia Exercise in Business Intelligence -- Application Case 1.1 Sabre Helps Its Clients Through Dashboards and Analytics -- The DSS-BI Connection -- 1.8 Business Analytics Overview -- Descriptive Analytics -- Application Case 1.2 Eliminating Inefficiencies at Seattle Children's Hospital -- Application Case 1.3 Analysis at the Speed of Thought -- Predictive Analytics -- Application Case 1.4 Moneyball: Analytics in Sports and Movies -- Application Case 1.5 Analyzing Athletic Injuries -- Prescriptive Analytics -- Application Case 1.6 Industrial and Commercial Bank of China (ICBC) Employs Models to Reconfigure Its Branch Network -- Analytics Applied to Different Domains -- Analytics or Data Science?.
1.9 Brief Introduction to Big Data Analytics -- What Is Big Data? -- Application Case 1.7 Gilt Groupe's Flash Sales Streamlined by Big Data Analytics -- 1.10 Plan of the Book -- Part I: Business Analytics: An Overview -- Part II: Descriptive Analytics -- Part III: Predictive Analytics -- Part IV: Prescriptive Analytics -- Part V: Big Data and Future Directions for Business Analytics -- 1.11 Resources, Links, and the Teradata University Network Connection -- Resources and Links -- Vendors, Products, and Demos -- Periodicals -- The Teradata University Network Connection -- The Book's Web Site -- Chapter Highlights -- Key Terms -- Questions for Discussion -- Exercises -- End-of-Chapter Application Case Nationwide Insurance Used BI to Enhance Customer Service -- References -- Chapter 2 Foundations and Technologies for Decision Making -- 2.1 Opening Vignette: Decision Modeling at HP Using Spreadsheets -- 2.2 Decision Making: Introduction and Definitions -- Characteristics of Decision Making -- A Working Definition of Decision Making -- Decision-Making Disciplines -- Decision Style and Decision Makers -- 2.3 Phases of the Decision-Making Process -- 2.4 Decision Making: The Intelligence Phase -- Problem (or Opportunity) Identification -- Application Case 2.1 Making Elevators Go Faster! -- Problem Classification -- Problem Decomposition -- Problem Ownership -- 2.5 Decision Making: The Design Phase -- Models -- Mathematical (Quantitative) Models -- The Benefits of Models -- Selection of a Principle of Choice -- Normative Models -- Suboptimization -- Descriptive Models -- Good Enough, or Satisficing -- Developing (Generating) Alternatives -- Measuring Outcomes -- Risk -- Scenarios -- Possible Scenarios -- Errors in Decision Making -- 2.6 Decision Making: The Choice Phase -- 2.7 Decision Making: The Implementation Phase -- 2.8 How Decisions Are Supported. Support for the Intelligence Phase -- Support for the Design Phase -- Support for the Choice Phase -- Support for the Implementation Phase -- 2.9 Decision Support Systems: Capabilities -- A DSS Application -- 2.10 DSS Classifications -- The AIS SIGDSS Classification for DSS -- Other DSS Categories -- Custom-Made Systems Versus Ready-Made Systems -- 2.11 Components of Decision Support Systems -- The Data Management Subsystem -- The Model Management Subsystem -- Application Case 2.2 Station Casinos Wins by Building Customer Relationships Using Its Data -- Application Case 2.3 SNAP DSS Helps OneNet MakeTelecommunications Rate Decisions -- The User Interface Subsystem -- The Knowledge-Based Management Subsystem -- Application Case 2.4 From a Game Winner to a Doctor! -- Chapter Highlights -- Key Terms -- Questions for Discussion -- Exercises -- End-of-Chapter Application Case Logistics Optimization in a Major Shipping Company (CSAV) -- References -- Part II Descriptive Analytics -- Chapter 3 Data Warehousing -- 3.1 Opening Vignette: Isle of Capri Casinos Is Winning with Enterprise Data Warehouse -- 3.2 Data Warehousing Definitions and Concepts -- What Is a Data Warehouse? -- A Historical Perspective to Data Warehousing -- Characteristics of Data Warehousing -- Data Marts -- Operational Data Stores -- Enterprise Data Warehouses (EDW) -- Metadata -- Application Case 3.1 A Better Data Plan: Well-Established TELCOs Leverage Data Warehousing and Analytics to Stay on Top in a Competitive Industry -- 3.3 Data Warehousing Process Overview -- Application Case 3.2 Data Warehousing Helps MultiCare Save More Lives -- 3.4 Data Warehousing Architectures -- Alternative Data Warehousing Architectures -- Which Architecture Is the Best? -- 3.5 Data Integration and the Extraction, Transformation, and Load (ETL) Processes -- Data Integration. Application Case 3.3 BP Lubricants Achieves BIGS Success -- Extraction, Transformation, and Load -- 3.6 Data Warehouse Development -- Application Case 3.4 Things Go Better with Coke's Data Warehouse -- Data Warehouse Development Approaches -- Application Case 3.5 Starwood Hotels & Resorts Manages Hotel Profitability with Data Warehousing -- Additional Data Warehouse Development Considerations -- Representation of Data in Data Warehouse -- Analysis of Data in the Data Warehouse -- OLAP Versus OLTP -- OLAP Operations -- 3.7 Data Warehousing Implementation Issues -- Application Case 3.6 EDW Helps Connect State Agencies in Michigan -- Massive Data Warehouses and Scalability -- 3.8 Real-Time Data Warehousing -- Application Case 3.7 Egg Plc Fries the Competition in Near Real Time -- 3.9 Data Warehouse Administration, Security Issues, and Future Trends -- The Future of Data Warehousing -- 3.10 Resources, Links, and the Teradata University Network Connection -- Resources and Links -- Cases -- Vendors, Products, and Demos -- Periodicals -- Additional References -- The Teradata University Network (TUN) Connection -- Chapter Highlights -- Key Terms -- Questions for Discussion -- Exercises -- End-of-Chapter Application Case Continental Airlines Flies High with Its Real-Time Data Warehouse -- References -- Chapter 4 Business Reporting, Visual Analytics, and Business Performance Management -- 4.1 Opening Vignette:Self-Service Reporting Environment Saves Millions for Corporate Customers -- 4.2 Business Reporting Definitions and Concepts -- What Is a Business Report? -- Application Case 4.1 Delta Lloyd Group Ensures Accuracy and Efficiency in Financial Reporting -- Components of the Business Reporting System -- Application Case 4.2 Flood of Paper Ends at FEMA -- 4.3 Data and Information Visualization. Application Case 4.3 Tableau Saves Blastrac Thousands of Dollars with Simplified Information Sharing -- A Brief History of Data Visualization -- Application Case 4.4 TIBCO Spotfire Provides Dana-Farber Cancer Institute with Unprecedented Insight into Cancer Vaccine Clinical Trials -- 4.4 Different Types of Charts and Graphs -- Basic Charts and Graphs -- Specialized Charts and Graphs -- 4.5 The Emergence of Data Visualization and Visual Analytics -- Visual Analytics -- High-Powered Visual Analytics Environments -- 4.6 Performance Dashboards -- Application Case 4.5 Dallas Cowboys Score Big with Tableau and Teknion -- Dashboard Design -- Application Case 4.6 Saudi Telecom Company Excels with Information Visualization -- What to Look For in a Dashboard -- Best Practices in Dashboard Design -- Benchmark Key Performance Indicators with Industry Standards -- Wrap the Dashboard Metrics with Contextual Metadata -- Validate the Dashboard Design by a Usability Specialist -- Prioritize and Rank Alerts/Exceptions Streamed to the Dashboard -- Enrich Dashboard with Business Users' Comments -- Present Information in Three Different Levels -- Pick the Right Visual Construct Using Dashboard Design Principles -- Provide for Guided Analytics -- 4.7 Business Performance Management -- Closed-Loop BPM Cycle -- Application Case 4.7 IBM Cognos Express Helps Mace for Faster -- 4.8 Performance Measurement -- Key Performance Indicator (KPI) -- Performance Measurement System -- 4.9 Balanced Scorecards -- The Four Perspectives -- The Meaning of Balance in BSC -- Dashboards Versus Scorecards -- 4.10 Six Sigma as a Performance Measurement System -- The DMAIC Performance Model -- Balanced Scorecard Versus Six Sigma -- Effective Performance Measurement -- Application Case 4.8 Expedia.com's Customer Satisfaction Scorecard -- Chapter Highlights -- Key Terms -- Questions for Discussion. |
Record Nr. | UNINA-9910151592903321 |
Sharda Ramesh | ||
Boston, [Massachusetts] : , : Pearson, , 2014 | ||
Materiale a stampa | ||
Lo trovi qui: Univ. Federico II | ||
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Electronic Commerce : A Managerial and Social Networks Perspective / / by Efraim Turban, David King, Jae Kyu Lee, Ting-Peng Liang, Deborrah C. Turban |
Autore | Turban Efraim |
Edizione | [8th ed. 2015.] |
Pubbl/distr/stampa | Cham : , : Springer International Publishing : , : Imprint : Springer, , 2015 |
Descrizione fisica | 1 recurso electrónico (xxxviii, 791 páginas, 112 ilustraciones, 100 ilustraciones en color.) |
Disciplina | 658.84 |
Collana | Springer Texts in Business and Economics |
Soggetto topico |
Information technology
Business—Data processing Operations research Decision making IT in Business Operations Research/Decision Theory |
ISBN | 3-319-10091-2 |
Formato | Materiale a stampa |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto | Overview of Electronic Commerce -- E-Commerce: Mechanisms, Infrastructure, and Tools -- Retailing in Electronic Commerce: Products and Services -- Business-to-Business E-Commerce -- Innovative EC Systems: From E-Government to E-Learning, Collaborative Commerce, and C2C Commerce -- Mobile Commerce and Ubiquitous Computing -- Social Commerce: Foundations, Social Marketing, and Advertising -- Social Enterprise and Other Social Commerce Topics.- Marketing and Advertising in E-Commerce -- E-Commerce Security and Fraud Issues and Protections -- Electronic Commerce Payment Systems -- Order Fulfillment Along the Supply Chain -- EC Strategy, Globalization, and SMEs -- Implementing EC Systems: From Justification to Successful Performance -- E-Commerce: Regulatory, Ethical, and Social Environments -- Launching a Successful Online Business and EC Projects. |
Record Nr. | UNINA-9910298495303321 |
Turban Efraim | ||
Cham : , : Springer International Publishing : , : Imprint : Springer, , 2015 | ||
Materiale a stampa | ||
Lo trovi qui: Univ. Federico II | ||
|
Electronic commerce 2018 : a managerial and social networks perspective / / by Efraim Turban, Jon Outland, David King, Jae Kyu Lee, Ting-Peng Liang, Deborrah C. Turban |
Autore | Turban Efraim |
Edizione | [Ninth edition.] |
Pubbl/distr/stampa | Cham : , : Springer, , 2018 |
Descrizione fisica | 1 online resource (xxviii 636 pages) : illustrations |
Disciplina | 658.84 |
Collana | Springer texts in business and economics |
Soggetto topico |
E-business
Electronic commerce E-commerce Management information systems Operations research Decision making |
ISBN | 3-319-58715-3 |
Formato | Materiale a stampa |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto | Chapter 1. Overview of Electronic Commerce -- Chapter 2. E-Commerce: Mechanisms, Platforms, and Tools -- Chapter 3. Retailing in Electronic Commerce: Products and Services -- Chapter 4. Business-to-Business E-Commerce -- Chapter 5. Innovative EC Systems: From E-Government to E-Learning, E-Health, Sharing Economy and P2P Commerce -- Chapter 6. Mobile Commerce and the Internet of Things -- Chapter 7. Intelligent (Smart) E-Commerce -- Chapter 8. Social Commerce: Foundations, Social Marketing, and Advertising -- Chapter 9. Social Enterprise and Other Social Commerce Topics -- Chapter 10. Marketing and Advertising in E-Commerce -- Chapter 11. E-Commerce Security and Fraud Issues and Protections -- Chapter 12. Electronic Commerce Payment Systems -- Chapter 13. Order Fulfillment along the Supply Chain in E-Commerce -- Chapter 14. EC Strategy, Globalization, SMEs and Implementation -- Chapter 15. E-Commerce: Regulatory, Ethical, and Social Environments. |
Record Nr. | UNINA-9910298212903321 |
Turban Efraim | ||
Cham : , : Springer, , 2018 | ||
Materiale a stampa | ||
Lo trovi qui: Univ. Federico II | ||
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Introduction to Electronic Commerce and Social Commerce / / by Efraim Turban, Judy Whiteside, David King, Jon Outland |
Autore | Turban Efraim |
Edizione | [4th ed. 2017.] |
Pubbl/distr/stampa | Cham : , : Springer International Publishing : , : Imprint : Springer, , 2017 |
Descrizione fisica | 1 online resource (XXV, 435 p. 74 illus., 63 illus. in color.) |
Disciplina | 650 |
Collana | Springer Texts in Business and Economics |
Soggetto topico |
E-business
Electronic commerce E-commerce Management information systems e-Business/e-Commerce Business Information Systems |
ISBN | 3-319-50091-0 |
Formato | Materiale a stampa |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto | Chapter 1. Overview of Electronic Commerce -- Chapter 2. E-Commerce: Mechanisms, Platforms, and Tools -- Chapter 3. Retailing in Electronic Commerce: Products and Services -- Chapter 4. Business-to-Business E-Commerce -- Chapter 5. Innovative EC Systems: From E-Government to E-Learning, Knowledge Management, E-Health, and C2C Commerce -- Chapter 6. Mobile Commerce and the Internet of Things -- Chapter 7. Social Commerce: Foundations, Social Marketing, and Advertising -- Chapter 8. Social Enterprise and Other Social Commerce Topics -- Chapter 9. Marketing and Advertising in E-Commerce -- Chapter 10. E-Commerce Security and Fraud Issues and Protections -- Chapter 11. Electronic Commerce Payment Systems and Order Fulfillment -- Chapter 12. Implementation Issues: From Globalization to Justification, Privacy, and Regulation. |
Record Nr. | UNINA-9910254908903321 |
Turban Efraim | ||
Cham : , : Springer International Publishing : , : Imprint : Springer, , 2017 | ||
Materiale a stampa | ||
Lo trovi qui: Univ. Federico II | ||
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Sustaining wildlife with recreation on public lands : a synthesis of research findings, management practices, and research needs / / Anna B. Miller, David King, Mary Rowland, Joshua Chapman, Monica Tomosy, Christina Liang, Eric Abelson, and Richard L. Truex |
Autore | Miller Anna B. |
Pubbl/distr/stampa | Portland, OR : , : U.S. Department of Agriculture, Pacific Northwest Research Station, , 2020 |
Descrizione fisica | 1 online resource (226 pages) : illustrations (some color), color map |
Collana | General technical report PNW |
Soggetto topico |
Wildlife-related recreation - United States
Outdoor recreation - Environmental aspects - United States Public lands - Recreational use - United States - Planning |
Formato | Materiale a stampa |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Altri titoli varianti | Sustaining wildlife with recreation on public lands |
Record Nr. | UNINA-9910715913303321 |
Miller Anna B. | ||
Portland, OR : , : U.S. Department of Agriculture, Pacific Northwest Research Station, , 2020 | ||
Materiale a stampa | ||
Lo trovi qui: Univ. Federico II | ||
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