Zero Outage [[electronic resource] ] : Putting ICT Quality First in the Digital Era / / by Stephan Kasulke, Jasmin Bensch |
Autore | Kasulke Stephan |
Edizione | [1st ed. 2017.] |
Pubbl/distr/stampa | Cham : , : Springer International Publishing : , : Imprint : Springer, , 2017 |
Descrizione fisica | 1 online resource (XVII, 174 p.) |
Disciplina | 658.4038011 |
Collana | Management for Professionals |
Soggetto topico |
Management information systems
Industrial management Application software Business Process Management Information Systems Applications (incl. Internet) Business IT Infrastructure |
ISBN | 3-319-53739-3 |
Formato | Materiale a stampa ![]() |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto | Introduction - Zero Outage as a Guiding Principle for IT -- Different Perspectives on Quality -- ISO, ITIL & Co - A Baseline and Orientation How To -- Focus on Quality - Trends and Realities of Business -- Building a Solid Foundation: The Four Comerstones of Quality Management -- Quality in the Organization: From Individual Functions to a Zero Outage Organization -- Operational Quality: Zero Outage Ensures Reliability and Sustainability -- The Zero Outage Quality Roadmap: Ensuring Quality Step by Step -- Quality in Projects: Achieving Success through Standards and Transparency -- From Customer Perspective to Customer Satisfaction -- The Challenge of Statutory Regulations -- Ensuring Maximum Security -- Business Continuity Management: Managing Crises Successfully -- Partners and Supplier Management: Achieving Success Together -- Initiating and Growing a Zero Outage Culture -- Summary. . |
Record Nr. | UNINA-9910254910503321 |
Kasulke Stephan
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Cham : , : Springer International Publishing : , : Imprint : Springer, , 2017 | ||
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Lo trovi qui: Univ. Federico II | ||
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Zero Outage [[electronic resource] ] : Kompromisslose Qualität in der IT im Zeitalter der Digitalisierung / / von Stephan Kasulke, Jasmin Bensch |
Autore | Kasulke Stephan |
Edizione | [1st ed. 2017.] |
Pubbl/distr/stampa | Wiesbaden : , : Springer Fachmedien Wiesbaden : , : Imprint : Springer Gabler, , 2017 |
Descrizione fisica | 1 online resource (XVII, 190 S.) |
Disciplina | 658.4038 |
Soggetto topico |
Management information systems
Industrial management Business Process Management Business IT Infrastructure |
Formato | Materiale a stampa ![]() |
Livello bibliografico | Monografia |
Lingua di pubblicazione | ger |
Nota di contenuto | Einleitung – Zero Outage als Maxime in der IT -- Qualität aus unterschiedlichen Blickwinkeln -- ISO, ITIL & Co. – Basis und Orientierung schaffen -- Qualität im Fokus – zwischen Trend und Tagesgeschäft -- Den Kompass nach Norden ausrichten: die vier Eckpfeiler des Quality Management -- Qualität im Betrieb: Zero Outage sorgt für Ausfallsicherheit und Nachhaltigkeit -- Der Zero-Outage-Bebauungsplan: Stein auf Stein zur Qualität -- Qualität in Projekten: durch Standards und Transparenz zum Erfolg -- Gesetzliche Anforderungen als Grußwort von Dr. Ferri AbolhassanHerausforderung -- Größtmögliche Sicherheit gewährleisten -- Partner und Supplier Management: gemeinsam ans Ziel -- Eine Zero-Outage-Kultur initiieren und reifen lassenGrußwort von Dr. Ferri Abolhassan. |
Record Nr. | UNINA-9910483921703321 |
Kasulke Stephan
![]() |
||
Wiesbaden : , : Springer Fachmedien Wiesbaden : , : Imprint : Springer Gabler, , 2017 | ||
![]() | ||
Lo trovi qui: Univ. Federico II | ||
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