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Effective apology [[electronic resource] ] : mending fences, building bridges, and restoring trust / / John Kador
| Effective apology [[electronic resource] ] : mending fences, building bridges, and restoring trust / / John Kador |
| Autore | Kador John |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | San Francisco, : Berrett-Koehler Publishers, 2009 |
| Descrizione fisica | 1 online resource (284 p.) |
| Disciplina | 659.2 |
| Collana | A BK business book |
| Soggetto topico |
Corporate image
Apologizing Corporations - Public relations Business communication Crisis management |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-282-30062-8
9786612300622 1-60509-139-1 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices. |
| Record Nr. | UNINA-9910457256503321 |
Kador John
|
||
| San Francisco, : Berrett-Koehler Publishers, 2009 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Effective apology [[electronic resource] ] : mending fences, building bridges, and restoring trust / / John Kador
| Effective apology [[electronic resource] ] : mending fences, building bridges, and restoring trust / / John Kador |
| Autore | Kador John |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | San Francisco, : Berrett-Koehler Publishers, 2009 |
| Descrizione fisica | 1 online resource (284 p.) |
| Disciplina | 659.2 |
| Collana | A BK business book |
| Soggetto topico |
Corporate image
Apologizing Corporations - Public relations Business communication Crisis management |
| ISBN |
1-282-30062-8
9786612300622 1-60509-139-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices. |
| Record Nr. | UNINA-9910781053303321 |
|
Kador John
|
||
| San Francisco, : Berrett-Koehler Publishers, 2009 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Effective apology : mending fences, building bridges, and restoring trust / / John Kador
| Effective apology : mending fences, building bridges, and restoring trust / / John Kador |
| Autore | Kador John |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | San Francisco, : Berrett-Koehler Publishers, 2009 |
| Descrizione fisica | 1 online resource (284 p.) |
| Disciplina | 659.2 |
| Collana | A BK business book |
| Soggetto topico |
Corporate image
Apologizing Corporations - Public relations Business communication Crisis management |
| ISBN |
9786612300622
9781282300620 1282300628 9781605091396 1605091391 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices. |
| Record Nr. | UNINA-9910965965103321 |
|
Kador John
|
||
| San Francisco, : Berrett-Koehler Publishers, 2009 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||