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Effective apology [[electronic resource] ] : mending fences, building bridges, and restoring trust / / John Kador
Effective apology [[electronic resource] ] : mending fences, building bridges, and restoring trust / / John Kador
Autore Kador John
Edizione [1st ed.]
Pubbl/distr/stampa San Francisco, : Berrett-Koehler Publishers, 2009
Descrizione fisica 1 online resource (284 p.)
Disciplina 659.2
Collana A BK business book
Soggetto topico Corporate image
Apologizing
Corporations - Public relations
Business communication
Crisis management
Soggetto genere / forma Electronic books.
ISBN 1-282-30062-8
9786612300622
1-60509-139-1
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices.
Record Nr. UNINA-9910457256503321
Kador John  
San Francisco, : Berrett-Koehler Publishers, 2009
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Effective apology [[electronic resource] ] : mending fences, building bridges, and restoring trust / / John Kador
Effective apology [[electronic resource] ] : mending fences, building bridges, and restoring trust / / John Kador
Autore Kador John
Edizione [1st ed.]
Pubbl/distr/stampa San Francisco, : Berrett-Koehler Publishers, 2009
Descrizione fisica 1 online resource (284 p.)
Disciplina 659.2
Collana A BK business book
Soggetto topico Corporate image
Apologizing
Corporations - Public relations
Business communication
Crisis management
ISBN 1-282-30062-8
9786612300622
1-60509-139-1
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices.
Record Nr. UNINA-9910781053303321
Kador John  
San Francisco, : Berrett-Koehler Publishers, 2009
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Effective apology : mending fences, building bridges, and restoring trust / / John Kador
Effective apology : mending fences, building bridges, and restoring trust / / John Kador
Autore Kador John
Edizione [1st ed.]
Pubbl/distr/stampa San Francisco, : Berrett-Koehler Publishers, 2009
Descrizione fisica 1 online resource (284 p.)
Disciplina 659.2
Collana A BK business book
Soggetto topico Corporate image
Apologizing
Corporations - Public relations
Business communication
Crisis management
ISBN 1-282-30062-8
9786612300622
1-60509-139-1
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices.
Record Nr. UNINA-9910818464303321
Kador John  
San Francisco, : Berrett-Koehler Publishers, 2009
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui