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Essentials of organizational behavior / / Stephen P. Robbins, Timothy A. Judge
| Essentials of organizational behavior / / Stephen P. Robbins, Timothy A. Judge |
| Autore | Robbins Stephen P. |
| Edizione | [Thirteenth edition, global edition.] |
| Pubbl/distr/stampa | Boston, Massachusetts : , : Pearson, , 2016 |
| Descrizione fisica | 1 online resource (384 pages) : color illustrations, charts |
| Disciplina | 302.35 |
| Collana | Always Learning |
| Soggetto topico | Organizational behavior |
| ISBN | 1-292-09008-1 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Essentials of Organizational Behavior -- Half Title Page -- Title Page -- Copyright -- BRIEF CONTENTS -- CONTENTS -- PREFACE -- ACKNOWLEDGMENTS -- ABOUT THE AUTHORS -- PART 1: Introduction -- Chapter 1: What Is Organizational Behavior? -- THE IMPORTANCE OF INTERPERSONAL SKILLS -- ENTER ORGANIZATIONAL BEHAVIOR -- COMPLEMENTING INTUITION WITH SYSTEMATIC STUDY -- Big Data -- DISCIPLINES THAT CONTRIBUTE TO THE OB FIELD -- Psychology -- Social Psychology -- Sociology -- Anthropology -- THERE ARE FEW ABSOLUTES IN OB -- CHALLENGES AND OPPORTUNITIES FOR OB -- Responding to Economic Pressures -- Responding to Globalization -- Managing Workforce Diversity -- Improving Customer Service -- Improving People Skills -- Working in Networked Organizations -- Enhancing Employee Well-Being at Work -- Creating a Positive Work Environment -- Improving Ethical Behavior -- COMING ATTRACTIONS: DEVELOPING AN OB MODEL -- An Overview -- SUMMARY -- IMPLICATIONS FOR MANAGERS -- PART 2: Understanding Yourself and Others -- Chapter 2: Workplace Diversity -- DIVERSITY -- Demographic Characteristics of the U.S. Workforce -- Levels of Diversity -- Discrimination -- BIOGRAPHICAL CHARACTERISTICS -- Age -- Sex -- Race and Ethnicity -- Disability -- Other Biographical Characteristics: Tenure, Religion, Sexual Orientation and Gender Identity, and Cultural Identity -- Ability -- INTELLECTUAL ABILITIES -- PHYSICAL ABILITIES -- The Role of Disabilities -- IMPLEMENTING DIVERSITY MANAGEMENT STRATEGIES -- Attracting, Selecting, Developing, and Retaining Diverse Employees -- Diversity in Groups -- Effective Diversity Programs -- SUMMARY -- IMPLICATIONS FOR MANAGERS -- Chapter 3: Attitudes -- ATTITUDES -- What Are the Main Components of Attitudes? -- Does Behavior Always Follow from Attitudes? -- Moderating Variables -- WHAT ARE THE MAJOR JOB ATTITUDES? -- Job Satisfaction -- Job Involvement.
Organizational Commitment -- Perceived Organizational Support -- Employee Engagement -- JOB SATISFACTION -- Measuring Job Satisfaction -- How Satisfied Are People in Their Jobs? -- What Causes Job Satisfaction? -- THE IMPACT OF SATISFIED AND DISSATISFIED EMPLOYEES ON THE WORKPLACE -- Job Satisfaction and Job Performance -- Job Satisfaction and OCB -- Job Satisfaction and Customer Satisfaction -- Job Satisfaction and Absenteeism -- Job Satisfaction and Turnover -- Job Satisfaction and Workplace Deviance -- Managers Often "Don't Get It" -- SUMMARY -- IMPLICATIONS FOR MANAGERS -- Chapter 4: Emotions at Work -- WHAT ARE EMOTIONS AND MOODS? -- The Basic Emotions -- The Basic Moods: Positive and Negative Affect -- Experiencing Moods and Emotions -- THE FUNCTION OF EMOTIONS AND MOODS -- Do Emotions Make Us Irrational? -- Do Emotions Make Us Ethical? -- SOURCES OF EMOTIONS AND MOODS -- Potential Influences on Moods and Emotions -- EMOTIONAL LABOR -- AFFECTIVE EVENTS THEORY -- EMOTIONAL INTELLIGENCE -- The Case for EI -- The Case Against EI -- EMOTION REGULATION -- OB APPLICATIONS OF EMOTIONS AND MOODS -- Selection -- Decision Making -- Creativity -- Motivation -- Leadership -- Negotiation -- Customer Service -- Job Attitudes -- Deviant Workplace Behaviors -- Safety and Injury at Work -- SUMMARY -- IMPLICATIONS FOR MANAGERS -- Chapter 5: Values and Personality -- PERSONALITY -- What Is Personality? -- DOMINANT PERSONALITY FRAMEWORKS -- The Myers-Briggs Type Indicator -- The Big Five Personality Model -- OTHER PERSONALITY FRAMEWORKS -- The Dark Triad -- Approach-Avoidance -- OTHER PERSONALITY TRAITS RELEVANT TO OB -- Core Self-Evaluations -- Self-Monitoring -- Proactive Personality -- PERSONALITY AND SITUATIONS -- Situation Strength Theory -- Trait Activation Theory -- VALUES -- The Importance and Organization of Values -- Terminal versus Instrumental Values. LINKING AN INDIVIDUAL'S PERSONALITY AND VALUES TO THE WORKPLACE -- Person-Job Fit -- Person-Organization Fit -- INTERNATIONAL VALUES -- Hofstede's Framework -- The GLOBE Framework -- Comparison of Hofstede's Framework and the GLOBE Framework -- SUMMARY -- IMPLICATIONS FOR MANAGERS -- Chapter 6: Perception and Decision Processes -- WHAT IS PERCEPTION? -- Factors That Influence Perception -- PERSON PERCEPTION: MAKING JUDGMENTS ABOUT OTHERS -- Attribution Theory -- Common Shortcuts in Judging Others -- THE LINK BETWEEN PERCEPTION AND INDIVIDUAL DECISION MAKING -- DECISION MAKING IN ORGANIZATIONS -- The Rational Model, Bounded Rationality, and Intuition -- COMMON BIASES AND ERRORS IN DECISION MAKING -- Overconfidence Bias -- Anchoring Bias -- Confirmation Bias -- Availability Bias -- Escalation of Commitment -- Risk Aversion -- Hindsight Bias -- ORGANIZATIONAL CONSTRAINTS ON DECISION MAKING -- Performance Evaluation -- Reward Systems -- Formal Regulations -- System-Imposed Time Constraints -- Historical Precedents -- WHAT ABOUT ETHICS IN DECISION MAKING? -- Three Ethical Decision Criteria -- CREATIVITY IN ORGANIZATIONS -- Creative Behavior -- Causes of Creative Behavior -- Creative Outcomes (Innovation) -- SUMMARY -- IMPLICATIONS FOR MANAGERS -- PART 3: Motivating Others -- Chapter 7: The Basics of Motivation -- DEFINING MOTIVATION -- EARLY THEORIES OF MOTIVATION -- Hierarchy of Needs Theory -- Theory X and Theory Y -- Two-Factor Theory -- McClelland's Theory of Needs -- CONTEMPORARY THEORIES OF MOTIVATION -- Self-Determination Theory -- Goal-Setting Theory -- OTHER CONTEMPORARY THEORIES OF MOTIVATION -- Self-Efficacy Theory -- Equity Theory/Organizational Justice -- Expectancy Theory -- WORKPLACE MOTIVATION -- Job Engagement -- SUMMARY -- IMPLICATIONS FOR MANAGERS -- Chapter 8: Applied Motivation. MOTIVATING BY JOB DESIGN: THE JOB CHARACTERISTICS MODEL -- The Job Characteristics Model -- HOW CAN JOBS BE REDESIGNED? -- Job Rotation -- Job Enrichment -- Relational Job Design -- ALTERNATIVE WORK ARRANGEMENTS -- Flextime -- Job Sharing -- Telecommuting -- EMPLOYEE INVOLVEMENT -- Examples of Employee Involvement Programs -- Linking Employee Involvement Programs and Motivation Theories -- USING PAY TO MOTIVATE EMPLOYEES -- What to Pay: Establishing a Pay Structure -- How to Pay: Rewarding Individual Employees through Variable-Pay Programs -- USING BENEFITS TO MOTIVATE EMPLOYEES -- Flexible Benefits: Developing a Benefits Package -- USING INTRINSIC REWARDS TO MOTIVATE EMPLOYEES -- Employee Recognition Programs -- SUMMARY -- IMPLICATIONS FOR MANAGERS -- PART 4: Communicating in Groups and Teams -- Chapter 9: Communication at Work -- THE COMMUNICATION PROCESS -- DIRECTION OF COMMUNICATION -- Downward Communication -- Upward Communication -- Lateral Communication -- ORGANIZATIONAL COMMUNICATION -- Formal Small-Group Networks -- The Grapevine -- MODES OF COMMUNICATION -- Oral Communication -- Written Communication -- Nonverbal Communication -- CHOICE OF COMMUNICATION CHANNEL -- Channel Richness -- Choosing Communication Methods -- Information Security -- PERSUASIVE COMMUNICATION -- Automatic and Controlled Processing -- Interest Level -- Prior Knowledge -- Personality -- Message Characteristics -- BARRIERS TO EFFECTIVE COMMUNICATION -- Filtering -- Selective Perception -- Information Overload -- Emotions -- Language -- Silence -- Communication Apprehension -- Lying -- GLOBAL IMPLICATIONS -- Cultural Barriers -- Cultural Context -- A Cultural Guide -- SUMMARY -- IMPLICATIONS FOR MANAGERS -- Chapter 10: From Groups to Teams -- WHY HAVE TEAMS BECOME SO POPULAR? -- DIFFERENCES BETWEEN GROUPS AND TEAMS -- TYPES OF TEAMS -- Problem-Solving Teams. Self-Managed Work Teams -- Cross-Functional Teams -- Virtual Teams -- Multiteam Systems -- CREATING EFFECTIVE TEAMS -- Context: What Factors Determine Whether Teams Are Successful -- Team Composition -- Team Processes -- TURNING INDIVIDUALS INTO TEAM PLAYERS -- Selecting: Hiring Team Players -- Training: Creating Team Players -- Rewarding: Providing Incentives to Be a Good Team Player -- BEWARE! TEAMS AREN'T ALWAYS THE ANSWER -- SUMMARY -- IMPLICATIONS FOR MANAGERS -- Chapter 11: Key Group Concepts -- DEFINING AND CLASSIFYING GROUPS -- The Five-Stage Model -- An Alternative Model for Temporary Groups with Deadlines -- GROUP PROPERTY 1: ROLES -- Role Perception -- Role Expectations -- Role Conflict -- GROUP PROPERTY 2: NORMS -- Norms and Behavior -- Conformity -- Deviant Workplace Behavior -- GROUP PROPERTY 3: STATUS -- What Determines Status? -- Status and Norms -- Status and Group Interaction -- GROUP PROPERTY 4: SIZE -- GROUP PROPERTY 5: COHESIVENESS -- GROUP PROPERTY 6: DIVERSITY -- Faultlines -- GROUP DECISION MAKING -- Groups versus the Individual -- Groupthink and Groupshift -- GROUP DECISION-MAKING TECHNIQUES -- SUMMARY -- IMPLICATIONS FOR MANAGERS -- PART 5: Exercising Influence -- Chapter 12: Leadership and Trust -- WHAT IS LEADERSHIP? -- TRAIT THEORIES -- BEHAVIORAL THEORIES -- Summary of Trait Theories and Behavioral Theories -- CONTINGENCY THEORIES -- The Fiedler Model -- Other Contingency Theories -- CHARISMATIC LEADERSHIP AND TRANSFORMATIONAL LEADERSHIP -- Charismatic Leadership -- Transformational Leadership -- AUTHENTIC LEADERSHIP: ETHICS AND TRUST -- What Is Authentic Leadership? -- Ethical Leadership -- Servant Leadership -- Trust and Leadership -- What Are the Consequences of Trust? -- LEADING FOR THE FUTURE: MENTORING -- Mentoring -- CHALLENGES TO THE LEADERSHIP CONSTRUCT -- Leadership as an Attribution. Substitutes for and Neutralizers of Leadership. |
| Record Nr. | UNINA-9910154768603321 |
Robbins Stephen P.
|
||
| Boston, Massachusetts : , : Pearson, , 2016 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Organizational behavior / / Stephen Robbins and Timothy Judge
| Organizational behavior / / Stephen Robbins and Timothy Judge |
| Autore | Robbins Stephen P. <1943-> |
| Edizione | [17th ed.] |
| Pubbl/distr/stampa | , : Pearson Education UK, , 2016 |
| Descrizione fisica | 1 online resource (747 pages) |
| Disciplina | 658.3 |
| Soggetto topico |
Comportamiento organizacional
Gestión de personal |
| Soggetto genere / forma | Libros electrónicos. |
| ISBN |
1-292-14631-1
9781292146317 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover -- Title Page -- Copyright Page -- Brief Contents -- Contents -- Preface -- 1 Introduction -- 1 What Is Organizational Behavior? -- The Importance of Interpersonal Skills -- Management and Organizational Behavior -- Management Roles -- Management Skills -- Effective versus Successful Managerial Activities -- Complementing Intuition with Systematic Study -- Big Data -- Myth or Science? Management by Walking Around Is the Most Effective Management -- Disciplines That Contribute to the OB Field -- Psychology -- Social Psychology -- Sociology -- Anthropology -- There Are Few Absolutes in OB -- Challenges and Opportunities for OB -- Economic Pressures -- Continuing Globalization -- Workforce Demographics -- Personal Inventory Assessments Multicultural Awareness Scale -- Workforce Diversity -- Customer Service -- People Skills -- Networked Organizations -- Social Media -- Employee Well-Being at Work -- Positive Work Environment -- Ethical Behavior -- An Ethical Choice Vacation Deficit Disorder -- Coming Attractions: Developing an OB Model -- An Overview -- Inputs -- Processes -- Outcomes -- Career OBjectives What oo I say about my termination? -- Summary -- Implications for Managers -- Point/Counterpoint The Battle of the Texts -- Questions for Review -- Experiential Exercise Managing the OB Way -- Ethical Dilemma There's a Drone in Your Soup -- Case Incident 1 Apple Goes Global -- Case Incident 2 Big Data for Dummies -- 2 The Individual -- 2 Diversity in Organizations -- Diversity -- Demographic Characteristics -- Levels of Diversity -- An Ethical Choice Affirmative Action for Unemployed Veterans -- Discrimination -- Stereotype Threat -- Personal Inventory Assessments Intercultural Sensitivity Scale -- Discrimination in the Workplace -- Biographical Characteristics -- Age -- Myth or Science? Bald Is Better -- Sex -- Race and Ethnicity.
Disabilities -- Hidden Disabilities -- Other Differentiating Characteristics -- Tenure -- Religion -- Sexual Orientation and Gender Identity -- Career OBjectives Is it okay to be gay at work? -- Cultural Identity -- Ability -- Intellectual Abilities -- Physical Abilities -- Implementing Diversity Management Strategies -- Attracting, Selecting, Developing, and Retaining Diverse Employees -- Diversity in Groups -- Effective Diversity Programs -- Summary -- Implications for Managers -- Point/Counterpoint Affirmative Action Programs Have Outlived Their Usefulness -- Questions for Review -- Experiential Exercise Differences -- Ethical Dilemma The 30% Club in Hong Kong Aims to Uphold Board Diversity -- Case Incident 1 Walking the Walk -- Case Incident 2 The Encore Career -- 3 Attitudes and Job Satisfaction -- Attitudes -- Attitudes and Behavior -- An Ethical Choice Office Talk -- Job Attitudes -- Job Satisfaction and Job Involvement -- Organizational Commitment -- Perceived Organizational Support -- Employee Engagement -- Are These Job Attitudes Really All That Distinct? -- Job Satisfaction -- Measuring Job Satisfaction -- How Satisfied Are People in Their Jobs? -- What Causes Job Satisfaction? -- Job Conditions -- Personality -- Personal Inventory Assessments Core Self Evaluation (CSE) Scale -- Pay -- Corporate Social Responsibility (CSR) -- Outcomes of Job Satisfaction -- Job Performance -- Organizational Citizenship Behavior (OCB) -- Customer Satisfaction -- Life Satisfaction -- Career OBjectives How can I make my job better? -- The Impact of Job Dissatisfaction -- Counterproductive Work Behavior (CWB) -- Myth or Science? Happy Workers Means Happy Profits -- Managers Often "Don't Get It" -- Summary -- Implications for Managers -- Point/Counterpoint Employer-Employee Loyalty Is an Outdated Concept -- Questions for Review. Experiential Exercise What Satisfies You about Your Dream Job? -- Ethical Dilemma Because It's Worth It? -- Case Incident 1 The Pursuit of Happiness: Flexibility -- Case Incident 2 Job Crafting -- 4 Emotions and Moods -- What Are Emotions and Moods? -- The Basic Emotions -- Myth or Science? Smile, and the Work World Smiles with You -- Moral Emotions -- The Basic Moods: Positive and Negative Affect -- Experiencing Moods and Emotions -- The Function of Emotions -- Sources of Emotions and Moods -- Personality -- Time of Day -- Day of the Week -- Weather -- Stress -- Social Activities -- Sleep -- Exercise -- Age -- Sex -- Emotional Labor -- Affective Events Theory -- Emotional Intelligence -- An Ethical Choice Should Managers Use Emotional Intelligence (EI) Tests? -- Personal Inventory Assessments Emotional Intelligence Assessment -- Emotion Regulation -- Emotion Regulation Influences and Outcomes -- Emotion Regulation Techniques -- Ethics of Emotion Regulation -- OB Applications of Emotions and Moods -- Selection -- Decision Making -- Creativity -- Motivation -- Leadership -- Negotiation -- Customer Service -- Job Attitudes -- Career OBjectives How do I turn down the volume on my screaming boss? -- Deviant Workplace Behaviors -- Safety and Injury at Work -- Summary -- Implications for Managers -- Point/Counterpoint Sometimes Yelling Is for Everyone's Good -- Questions for Review -- Experiential Exercise The Happiness Test -- Ethical Dilemma Data Mining Emotions -- Case Incident 1 Crybabies -- Case Incident 2 Tall Poppy Syndrome -- 5 Personality and Values -- Personality -- What Is Personality? -- Career OBjectives How do I ace the personality test? -- Personal Inventory Assessments Personality Style Indicator -- Personality Frameworks -- The Myers-Briggs Type Indicator -- The Big Five Personality Model -- The Dark Triad. Other Personality Attributes Relevant to OB -- Core Self-Evaluations (CSEs) -- Self-Monitoring -- Myth or Science? We Can Accurately Judge Individuals' Personalities a Few Seconds after Meeting Them -- Proactive Personality -- Personality and Situations -- Situation Strength Theory -- Trait Activation Theory -- Values -- The Importance and Organization of Values -- Terminal versus Instrumental Values -- Generational Values -- An Ethical Choice Do You Have a Cheating Personality? -- Linking an Individual's Personality and Values to the Workplace -- Person-Job Fit -- Person-Organization Fit -- Other Dimensions of Fit -- Cultural Values -- Hofstede's Framework -- The GLOBE Framework -- Comparison of Hofstede's Framework and the GLOBE Framework -- Summary -- Implications for Managers -- Point/Counterpoint Millennials Are More Narcissistic Than Their Parents -- Questions for Review -- Experiential Exercise Your Best Self -- Ethical Dilemma Personal Values and Ethics in the Workplace -- Case Incident 1 on the Costs of Being Nice -- Case Incident 2 The Power of Quiet -- 6 Perception and Individual Decision Making -- What Is Perception? -- Factors That Influence Perception -- Person Perception: Making Judgments About Others -- Attribution Theory -- Career OBjectives So what if I'm a few minutes late to work? -- Common Shortcuts in Judging Others -- Specific Applications of Shortcuts in Organizations -- Myth or Science? All Stereotypes Are Negative -- The Link Between Perception and Individual Decision Making -- Decision Making in Organizations -- The Rational Model, Bounded Rationality, and Intuition -- Common Biases and Errors in Decision Making -- Influences on Decision Making: Individual Differences and Organizational Constraints -- Individual Differences -- Organizational Constraints -- What About Ethics in Decision Making?. Three Ethical Decision Criteria -- Lying -- An Ethical Choice Choosing to Lie -- Creativity, Creative Decision Making, and Innovation in Organizations -- Creative Behavior -- Causes of Creative Behavior -- Personal Inventory Assessments How Creative Are You? -- Creative Outcomes (Innovation) -- Summary -- Implications for Managers -- Point/Counterpoint Stereotypes Are Dying -- Questions for Review -- Experiential Exercise Good Liars and Bad Liars -- Ethical Dilemma Max's Burger: The Dollar Value of Ethics -- Case Incident 1 Too Much of a Good Thing -- Case Incident 2 The Youngest Billionaire -- 7 Motivation Concepts -- Motivation and Early Theories -- Early Theories of Motivation -- Hierarchy of Needs Theory -- Two-Factor Theory -- McClelland's Theory of Needs -- Career OBjectives Why won't he take my advice? -- Contemporary Theories of Motivation -- Self-Determination Theory -- Myth or Science? Helping Others and Being a Good Citizen Is Good for Your Career -- Goal-Setting Theory -- Other Contemporary Theories of Motivation -- Self-Efficacy Theory -- Reinforcement Theory -- An Ethical Choice Motivated by Big Brother -- Equity Theory/Organizational Justice -- Expectancy Theory -- Personal Inventory Assessments Work Motivation Indicator -- Job Engagement -- Integrating Contemporary Theories of Motivation -- Summary -- Implications for Managers -- Point/Counterpoint Goals Get You to Where You Want to Be -- Questions for Review -- Experiential Exercise Organizational Justice Task -- Ethical Dilemma The New GPA -- Case Incident 1 The Demotivation of CEO Pay -- Case Incident 2 The Sleepiness Epidemic -- 8 Motivation: From Concepts to Applications -- Motivating by Job Design: The Job Characteristics Model -- The Job Characteristics Model -- Job Redesign -- Job Rotation -- Myth or Science? Money Can't Buy Happiness -- Relational Job Design. Personal Inventory Assessments Diagnosing the Need for Team Building. |
| Record Nr. | UNINA-9910154947903321 |
|
Robbins Stephen P. <1943->
|
||
| , : Pearson Education UK, , 2016 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Organizational behavior / / Stephen Robbins and Timothy Judge
| Organizational behavior / / Stephen Robbins and Timothy Judge |
| Autore | Robbins Stephen P. <1943-> |
| Edizione | [15th ed.] |
| Pubbl/distr/stampa | , : Pearson Education UK, , 2013 |
| Descrizione fisica | 1 online resource (711 pages) |
| Soggetto topico |
Organizational behavior
Diversity in the workplace |
| ISBN | 9780273765400 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover -- Contents -- Preface -- 1 Introduction -- 1 What Is Organizational Behavior? -- The Importance of Interpersonal Skills -- What Managers Do -- Management Functions -- Management Roles -- Management Skills -- Effective versus Successful Managerial Activities -- A Review of the Manager's Job -- Enter Organizational Behavior -- Complementing Intuition with Systematic Study -- Disciplines That Contribute to the OB Field -- Psychology -- Social Psychology -- Sociology -- Anthropology -- There Are Few Absolutes in OB -- Challenges and Opportunities for OB -- Responding to Economic Pressures -- Responding to Globalization -- Managing Workforce Diversity -- Improving Customer Service -- Improving People Skills -- Stimulating Innovation and Change -- Coping with "Temporariness" -- Working in Networked Organizations -- Helping Employees Balance Work-Life Conflicts -- Creating a Positive Work Environment -- Improving Ethical Behavior -- Coming Attractions: Developing an OB Model -- An Overview -- Inputs -- Processes -- Outcomes -- Summary and Implications for Managers -- Self-Assessment Library How Much Do I Know About Organizational Behavior? -- Myth or Science? "Most Acts of Workplace Bullying Are Men Attacking Women" -- An Ethical Choice Can You Learn from Failure? -- glOBalization! Does National Culture Affect Organizational Practices? -- Point/Counterpoint Lost in Translation? -- Questions for Review -- Experiential Exercise Workforce Diversity -- Ethical Dilemma Jekyll and Hyde -- Case Incident 1 "Lessons for 'Undercover' Bosses" -- Case Incident 2 Era of the Disposable Worker? -- 2 The Individual -- 2 Diversity in Organizations -- Diversity -- Demographic Characteristics of the U.S. Workforce -- Levels of Diversity -- Discrimination -- Biographical Characteristics -- Age -- Sex -- Race and Ethnicity -- Disability.
Other Biographical Characteristics: Tenure, Religion, Sexual Orientation, and Gender Identity -- Ability -- Intellectual Abilities -- Physical Abilities -- The Role of Disabilities -- Implementing Diversity Management Strategies -- Attracting, Selecting, Developing, and Retaining Diverse Employees -- Diversity in Groups -- Effective Diversity Programs -- Summary and Implications for Managers -- Self-Assessment Library What's My Attitude Toward Older People? -- Myth or Science? "Dual-Career Couples Divorce Less" -- An Ethical Choice Religious Tattoos -- glOBalization! Images of Diversity from Around the Globe -- Point/Counterpoint Men Have More Mathematical Ability Than Women -- Questions for Review -- Experiential Exercise Feeling Excluded -- Ethical Dilemma Board Quotas -- Case Incident 1 The Flynn Effect -- Case Incident 2 Diversity at Work: Nestlé Malaysia -- 3 Attitudes and Job Satisfaction -- Attitudes -- What Are the Main Components of Attitudes? -- Does Behavior Always Follow from Attitudes? -- What Are the Major Job Attitudes? -- Job Satisfaction -- Measuring Job Satisfaction -- How Satisfied Are People in Their Jobs? -- What Causes Job Satisfaction? -- The Impact of Satisfied and Dissatisfied Employees on the Workplace -- Summary and Implications for Managers -- Self-Assessment Library How Satisfied Am I with My Job? -- An Ethical Choice Do Employers Owe Workers More Satisfying Jobs? -- glOBalization! Culture and Work-Life Balance -- Self-Assessment Library Am I Engaged? -- Myth or Science? "Favorable Job Attitudes Make Organizations More Profitable" -- Point/Counterpoint Employer-Employee Loyalty Is an Outdated Concept -- Questions for Review -- Experiential Exercise What Factors Are Most Important to Your Job Satisfaction? -- Ethical Dilemma Bounty Hunters. Case Incident 1 Long Hours, Hundreds of E-Mails, and No Sleep: Does This Sound Like a Satisfying Job? -- Case Incident 2 Crafting a Better Job -- 4 Emotions and Moods -- What Are Emotions and Moods? -- The Basic Emotions -- The Basic Moods: Positive and Negative Affect -- The Function of Emotions -- Sources of Emotions and Moods -- Emotional Labor -- Affective Events Theory -- Emotional Intelligence -- The Case for EI -- The Case Against EI -- Emotion Regulation -- OB Applications of Emotions and Moods -- Selection -- Decision Making -- Creativity -- Motivation -- Leadership -- Negotiation -- Customer Service -- Job Attitudes -- Deviant Workplace Behaviors -- Safety and Injury at Work -- How Managers Can Influence Moods -- Summary and Implications for Managers -- Self-Assessment Library How Are You Feeling Right Now? -- Self-Assessment Library What's My Affect Intensity? -- Myth or Science? We Are Better Judges of When Others Are Happy Than When They Are Sad -- glOBalization! Should You Expect "Service with a Smile" All Around the World? -- Self-Assessment Library What's My Emotional Intelligence Score? -- An Ethical Choice Schadenfreude -- Point/Counterpoint Sometimes Blowing Your Top Is a Good Thing -- Questions for Review -- Experiential Exercise Who Can Catch a Liar? -- Ethical Dilemma Happiness Coaches for Employees -- Case Incident 1 Is It Okay to Cry at Work? -- Case Incident 2 Can You Read Emotions from Faces? -- 5 Personality and Values -- Personality -- What Is Personality? -- The Myers-Briggs Type Indicator -- The Big Five Personality Model -- Other Personality Traits Relevant to OB -- Values -- The Importance of Values -- Terminal versus Instrumental Values -- Generational Values -- Linking an Individual's Personality and Values to the Workplace -- Person-Job Fit -- Person-Organization Fit -- International Values. Summary and Implications for Managers -- Self-Assessment Library Am I a Narcissist? -- Myth or Science? Personality Predicts the Performance of Entrepreneurs -- glOBalization! The Right Personality for a Global Workplace -- An Ethical Choice Should You Try to Change Someone's Personality? -- Point/Counterpoint Millennials Are More Narcissistic -- Questions for Review -- Experiential Exercise What Organizational Culture Do You Prefer? -- Ethical Dilemma Personal Values and Ethics in the Workplace -- Case Incident 1 Is There a Price for Being Too Nice? -- Case Incident 2 Personal Space -- 6 Perception and Individual Decision Making -- What Is Perception? -- Factors That Influence Perception -- Person Perception: Making Judgments About Others -- Attribution Theory -- Common Shortcuts in Judging Others -- Specific Applications of Shortcuts in Organizations -- The Link Between Perception and Individual Decision Making -- Decision Making in Organizations -- The Rational Model, Bounded Rationality, and Intuition -- Common Biases and Errors in Decision Making -- Influences on Decision Making: Individual Differences and Organizational Constraints -- Individual Differences -- Organizational Constraints -- What About Ethics in Decision Making? -- Three Ethical Decision Criteria -- Improving Creativity in Decision Making -- Summary and Implications for Managers -- Self-Assessment Library What Are My Gender Role Perceptions? -- glOBalization! Chinese Time, North American Time -- Myth or Science? Creative Decision Making Is a Right-Brain Activity -- Self-Assessment Library Am I A Deliberate Decision Maker? -- An Ethical Choice Whose Ethical Standards to Follow? -- Self-Assessment Library How Creative Am I? -- Point/Counterpoint Checklists Lead to Better Decisions -- Questions for Review -- Experiential Exercise Biases in Decision Making. Ethical Dilemma Max's Burger: The Dollar Value of Ethics -- Case Incident 1 Decision-Making Processes at Steel Inc. -- Case Incident 2 Career Promotion at Emox: Rationalizing under Uncertainty -- 7 Motivation Concepts -- Defining Motivation -- Early Theories of Motivation -- Hierarchy of Needs Theory -- Theory X and Theory Y -- Two-Factor Theory -- McClelland's Theory of Needs -- Contemporary Theories of Motivation -- Self-Determination Theory -- Job Engagement -- Goal-Setting Theory -- Self-Efficacy Theory -- Reinforcement Theory -- Equity Theory/Organizational Justice -- Expectancy Theory -- Integrating Contemporary Theories of Motivation -- Summary and Implications for Managers -- Self-Assessment Library How Confident Am I in My Abilities to Succeed? -- Myth or Science? "The Support of Others Improves Our Chances of Accomplishing Our Goals -- An Ethical Choice Motivated to Behave Unethically -- glOBalization! Autonomy Needs Around the Globe -- Self-Assessment Library What Are My Course Performance Goals? -- Point/Counterpoint Fear Is a Powerful Motivator -- Questions for Review -- Experiential Exercise Goal-Setting Task -- Ethical Dilemma The Big Easy? -- Case Incident 1 Motivation in the Hong Kong Police Force -- Case Incident 2 Bullying Bosses -- 8 Motivation: From Concepts to Applications -- Motivating by Job Design: The Job Characteristics Model -- The Job Characteristics Model -- How Can Jobs Be Redesigned? -- Alternative Work Arrangements -- The Social and Physical Context of Work -- Employee Involvement -- Examples of Employee Involvement Programs -- Linking Employee Involvement Programs and Motivation Theories -- Using Rewards to Motivate Employees -- What to Pay: Establishing a Pay Structure -- How to Pay: Rewarding Individual Employees Through Variable-Pay Programs -- Flexible Benefits: Developing a Benefits Package. Intrinsic Rewards: Employee Recognition Programs. |
| Record Nr. | UNINA-9910150212103321 |
|
Robbins Stephen P. <1943->
|
||
| , : Pearson Education UK, , 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Organizational behaviour / / Stephen P. Robbins, Timothy Judge, Timothy Campbell
| Organizational behaviour / / Stephen P. Robbins, Timothy Judge, Timothy Campbell |
| Autore | Robbins Stephen P. <1943-> |
| Edizione | [Second edition.] |
| Pubbl/distr/stampa | Harlow, England : , : Pearson Education Limited, , [2016] |
| Descrizione fisica | 1 online resource (591 pages) : illustrations (some color) |
| Disciplina | 658.3 |
| Soggetto topico | Organizational behavior |
| ISBN |
1-292-13899-8
1-292-01657-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Preface -- Acknowledgements -- Publisher's acknowledgements -- What is organizational behaviour? -- Diversity in organizations -- Attitudes and job satisfaction -- Personality and values -- Perception, individual decision making and creativity -- Motivation concepts -- Motivation : from concepts to applications -- Emotions and moods -- Foundations of group behaviour -- Understanding work teams -- Communication -- Leadership -- Power and politics -- Conflict and negotiation -- Foundations of organization structure -- Organizational culture -- Human resource policies and practices -- Organizational change and stress management -- Endnotes -- Glossary -- Indexes. |
| Record Nr. | UNINA-9910160278403321 |
|
Robbins Stephen P. <1943->
|
||
| Harlow, England : , : Pearson Education Limited, , [2016] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||