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Managing relationships at work / / [Dela Jenkins]
| Managing relationships at work / / [Dela Jenkins] |
| Autore | Jenkins Dela |
| Edizione | [4th ed.] |
| Pubbl/distr/stampa | Oxford : , : Pergamon Flexible Learning, , 2003 |
| Descrizione fisica | 1 online resource (125 p.) |
| Disciplina |
650.13
658.4/062 |
| Collana | Superseries |
| Soggetto topico |
Interpersonal relations
Leadership Teams in the workplace |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-136-38225-9
1-136-38226-7 1-281-01426-5 9786611014261 0-08-049633-4 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Front Cover; Managing Relationships at Work; Copyright Page; Contents; Workbook introduction; 1. ILM Super Series study links; 2. Links to ILM Qualifications; 3. Links to S/NVQs in Management; 4. Workbook objectives; 5. Activity planner; Session A: The importance of good relationships; 1. Introduction; 2. A definition of 'relationship'; 3. Formal and informal relationships within organizations; 4. External relationships; 5. Differences between people - the effects on relationship building; 6. Relationships and organizational culture; 7. Summary; Session B: Building a positive environment
1. Introduction2. Groups and teams; 3. Behaviour breeds behaviour; 4. Personal qualities; 5. Interpersonal skills; 6. Emotional intelligence; 7. Developing a culture of trust; 8. Confidentiality; 9. Choosing your leadership style; 10. Summary; Session C: How to get the result you want; 1. Introduction; 2. Instructing; 3. Influencing; 4. Persuading; 5. Negotiating; 6. Summary; Session D: Managing conflict; 1. Introduction; 2. The value of personal power; 3. Causes of conflict; 4. Resolving conflict situations; 5. The 4-step model for resolving conflict; 6. Achieving a win-win situation 7. SummaryPerformance checks; 1. Quick quiz; 2. Workbook assessment; 3. Work-based assignment; Reflect and review; 1. Reflect and review; 2. Action plan; 3. Extensions; 4. Answers to self-assessment questions; 5. Answers to activities; 6. Answers to the quick quiz; 7. Certificate |
| Record Nr. | UNINA-9910457300603321 |
Jenkins Dela
|
||
| Oxford : , : Pergamon Flexible Learning, , 2003 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Managing relationships at work / / [Dela Jenkins]
| Managing relationships at work / / [Dela Jenkins] |
| Autore | Jenkins Dela |
| Edizione | [4th ed.] |
| Pubbl/distr/stampa | Oxford : , : Pergamon Flexible Learning, , 2003 |
| Descrizione fisica | 1 online resource (125 p.) |
| Disciplina |
650.13
658.4/062 |
| Collana | Superseries |
| Soggetto topico |
Interpersonal relations
Leadership Teams in the workplace |
| ISBN |
1-136-38225-9
1-136-38226-7 1-281-01426-5 9786611014261 0-08-049633-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Front Cover; Managing Relationships at Work; Copyright Page; Contents; Workbook introduction; 1. ILM Super Series study links; 2. Links to ILM Qualifications; 3. Links to S/NVQs in Management; 4. Workbook objectives; 5. Activity planner; Session A: The importance of good relationships; 1. Introduction; 2. A definition of 'relationship'; 3. Formal and informal relationships within organizations; 4. External relationships; 5. Differences between people - the effects on relationship building; 6. Relationships and organizational culture; 7. Summary; Session B: Building a positive environment
1. Introduction2. Groups and teams; 3. Behaviour breeds behaviour; 4. Personal qualities; 5. Interpersonal skills; 6. Emotional intelligence; 7. Developing a culture of trust; 8. Confidentiality; 9. Choosing your leadership style; 10. Summary; Session C: How to get the result you want; 1. Introduction; 2. Instructing; 3. Influencing; 4. Persuading; 5. Negotiating; 6. Summary; Session D: Managing conflict; 1. Introduction; 2. The value of personal power; 3. Causes of conflict; 4. Resolving conflict situations; 5. The 4-step model for resolving conflict; 6. Achieving a win-win situation 7. SummaryPerformance checks; 1. Quick quiz; 2. Workbook assessment; 3. Work-based assignment; Reflect and review; 1. Reflect and review; 2. Action plan; 3. Extensions; 4. Answers to self-assessment questions; 5. Answers to activities; 6. Answers to the quick quiz; 7. Certificate |
| Record Nr. | UNINA-9910784335003321 |
|
Jenkins Dela
|
||
| Oxford : , : Pergamon Flexible Learning, , 2003 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Managing relationships at work / / [Dela Jenkins]
| Managing relationships at work / / [Dela Jenkins] |
| Autore | Jenkins Dela |
| Edizione | [4th ed.] |
| Pubbl/distr/stampa | Oxford : , : Pergamon Flexible Learning, , 2003 |
| Descrizione fisica | 1 online resource (125 p.) |
| Disciplina |
650.13
658.4/062 |
| Collana | Superseries |
| Soggetto topico |
Interpersonal relations
Leadership Teams in the workplace |
| ISBN |
1-136-38225-9
1-136-38226-7 1-281-01426-5 9786611014261 0-08-049633-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Front Cover; Managing Relationships at Work; Copyright Page; Contents; Workbook introduction; 1. ILM Super Series study links; 2. Links to ILM Qualifications; 3. Links to S/NVQs in Management; 4. Workbook objectives; 5. Activity planner; Session A: The importance of good relationships; 1. Introduction; 2. A definition of 'relationship'; 3. Formal and informal relationships within organizations; 4. External relationships; 5. Differences between people - the effects on relationship building; 6. Relationships and organizational culture; 7. Summary; Session B: Building a positive environment
1. Introduction2. Groups and teams; 3. Behaviour breeds behaviour; 4. Personal qualities; 5. Interpersonal skills; 6. Emotional intelligence; 7. Developing a culture of trust; 8. Confidentiality; 9. Choosing your leadership style; 10. Summary; Session C: How to get the result you want; 1. Introduction; 2. Instructing; 3. Influencing; 4. Persuading; 5. Negotiating; 6. Summary; Session D: Managing conflict; 1. Introduction; 2. The value of personal power; 3. Causes of conflict; 4. Resolving conflict situations; 5. The 4-step model for resolving conflict; 6. Achieving a win-win situation 7. SummaryPerformance checks; 1. Quick quiz; 2. Workbook assessment; 3. Work-based assignment; Reflect and review; 1. Reflect and review; 2. Action plan; 3. Extensions; 4. Answers to self-assessment questions; 5. Answers to activities; 6. Answers to the quick quiz; 7. Certificate |
| Record Nr. | UNINA-9910824459803321 |
|
Jenkins Dela
|
||
| Oxford : , : Pergamon Flexible Learning, , 2003 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||