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Business process mapping [[electronic resource] ] : improving customer satisfaction / / J. Mike Jacka, Paulette J. Keller
| Business process mapping [[electronic resource] ] : improving customer satisfaction / / J. Mike Jacka, Paulette J. Keller |
| Autore | Jacka J. Mike |
| Edizione | [2nd ed.] |
| Pubbl/distr/stampa | Hoboken, NJ, : Wiley, c2009 |
| Descrizione fisica | 1 online resource (338 p.) |
| Disciplina |
658.401
658.8/12 658.812 |
| Altri autori (Persone) | KellerPaulette J |
| Soggetto topico |
Consumer satisfaction
Customer relations Reengineering (Management) |
| Soggetto genere / forma | Electronic books. |
| ISBN |
0-470-49605-3
1-119-19839-9 1-282-12178-2 9786612121784 0-470-49603-7 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Business Process Mapping: Improving Customer Satisfaction, Second Edition; Contents; Preface; Introduction: Pinocchio and the World of Business; Chapter 1: What Is This Thing Called Process Mapping?; Chapter 2: Process Identification; Chapter 3: Information Gathering; Chapter 4: Interviewing and Map Generation; Chapter 5: Map Generation: An Example; Chapter 6: Analysis; Chapter 7: Map Analysis: An Example; Chapter 8: Pitfalls and Traps; Chapter 9: Customer Mapping; Chapter 10: RACI Matrices; Chapter 11: Enterprise Risk Management and Process Mapping; Chapter 12: Where Do We Go from Here?
Index |
| Record Nr. | UNINA-9910146414703321 |
Jacka J. Mike
|
||
| Hoboken, NJ, : Wiley, c2009 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Business process mapping [[electronic resource] ] : improving customer satisfaction / / J. Mike Jacka, Paulette J. Keller
| Business process mapping [[electronic resource] ] : improving customer satisfaction / / J. Mike Jacka, Paulette J. Keller |
| Autore | Jacka J. Mike |
| Edizione | [2nd ed.] |
| Pubbl/distr/stampa | Hoboken, NJ, : Wiley, c2009 |
| Descrizione fisica | 1 online resource (338 p.) |
| Disciplina |
658.401
658.8/12 658.812 |
| Altri autori (Persone) | KellerPaulette J |
| Soggetto topico |
Consumer satisfaction
Customer relations Reengineering (Management) |
| ISBN |
0-470-49605-3
1-119-19839-9 1-282-12178-2 9786612121784 0-470-49603-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Business Process Mapping: Improving Customer Satisfaction, Second Edition; Contents; Preface; Introduction: Pinocchio and the World of Business; Chapter 1: What Is This Thing Called Process Mapping?; Chapter 2: Process Identification; Chapter 3: Information Gathering; Chapter 4: Interviewing and Map Generation; Chapter 5: Map Generation: An Example; Chapter 6: Analysis; Chapter 7: Map Analysis: An Example; Chapter 8: Pitfalls and Traps; Chapter 9: Customer Mapping; Chapter 10: RACI Matrices; Chapter 11: Enterprise Risk Management and Process Mapping; Chapter 12: Where Do We Go from Here?
Index |
| Record Nr. | UNINA-9910830085503321 |
|
Jacka J. Mike
|
||
| Hoboken, NJ, : Wiley, c2009 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Business process mapping : improving customer satisfaction / / J. Mike Jacka, Paulette J. Keller
| Business process mapping : improving customer satisfaction / / J. Mike Jacka, Paulette J. Keller |
| Autore | Jacka J. Mike |
| Edizione | [2nd ed.] |
| Pubbl/distr/stampa | Hoboken, NJ, : Wiley, c2009 |
| Descrizione fisica | 1 online resource (338 p.) |
| Disciplina |
658.401
658.8/12 658.812 |
| Altri autori (Persone) | KellerPaulette J |
| Soggetto topico |
Consumer satisfaction
Customer relations Reengineering (Management) |
| ISBN |
9786612121784
9780470496053 0470496053 9781119198390 1119198399 9781282121782 1282121782 9780470496039 0470496037 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Business Process Mapping: Improving Customer Satisfaction, Second Edition; Contents; Preface; Introduction: Pinocchio and the World of Business; Chapter 1: What Is This Thing Called Process Mapping?; Chapter 2: Process Identification; Chapter 3: Information Gathering; Chapter 4: Interviewing and Map Generation; Chapter 5: Map Generation: An Example; Chapter 6: Analysis; Chapter 7: Map Analysis: An Example; Chapter 8: Pitfalls and Traps; Chapter 9: Customer Mapping; Chapter 10: RACI Matrices; Chapter 11: Enterprise Risk Management and Process Mapping; Chapter 12: Where Do We Go from Here?
Index |
| Record Nr. | UNINA-9911019299803321 |
|
Jacka J. Mike
|
||
| Hoboken, NJ, : Wiley, c2009 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Business process mapping workbook : improving customer satisfaction
| Business process mapping workbook : improving customer satisfaction |
| Autore | Jacka J. Mike |
| Pubbl/distr/stampa | [Place of publication not identified], : Wiley, 2009 |
| Disciplina | 658.401 |
| Soggetto topico |
Business planning
Total quality management Flow charts Management Theory Management Business & Economics |
| ISBN | 1-119-19840-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910131420203321 |
|
Jacka J. Mike
|
||
| [Place of publication not identified], : Wiley, 2009 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Business process mapping workbook : improving customer satisfaction
| Business process mapping workbook : improving customer satisfaction |
| Autore | Jacka J. Mike |
| Pubbl/distr/stampa | [Place of publication not identified], : Wiley, 2009 |
| Disciplina | 658.401 |
| Soggetto topico |
Business planning
Total quality management Flow charts Management Theory Management Business & Economics |
| ISBN | 1-119-19840-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910829856703321 |
|
Jacka J. Mike
|
||
| [Place of publication not identified], : Wiley, 2009 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Business process mapping workbook : improving customer satisfaction
| Business process mapping workbook : improving customer satisfaction |
| Autore | Jacka J. Mike |
| Pubbl/distr/stampa | [Place of publication not identified], : Wiley, 2009 |
| Disciplina | 658.401 |
| Soggetto topico |
Business planning
Total quality management Flow charts Management Theory Management Business & Economics |
| ISBN | 1-119-19840-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9911018935503321 |
|
Jacka J. Mike
|
||
| [Place of publication not identified], : Wiley, 2009 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||