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Service innovation [[electronic resource] ] : organizational responses to technological opportunities & market imperatives / / editors, Joe Tidd, Frank M. Hull
| Service innovation [[electronic resource] ] : organizational responses to technological opportunities & market imperatives / / editors, Joe Tidd, Frank M. Hull |
| Pubbl/distr/stampa | London, : Imperial College Press, c2003 |
| Descrizione fisica | 1 online resource (453 p.) |
| Disciplina | 338.4 |
| Altri autori (Persone) |
HullFrank M
TiddJoseph <1960-> |
| Collana | Series on technology management |
| Soggetto topico |
Customer services - Technological innovations
Service industries - Technological innovations |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-281-86591-5
9786611865917 1-84816-130-1 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Contents ; List of Contributors ; Introduction ; Part I Conceptual and Analytical Frameworks for Service Innovation ; 1 Managing Service Innovation: Variations of Best Practice ; 2 Organizing Innovation in Services ; 3 Getting ""Customer Lock On"" Through Innovation in Services
4 Services and the Knowledge-Based Economy 5 Service Innovation: Aiming to Win ; Part II Sector and National Studies of Innovation in Services ; 6 The Organization of New Service Development in the USA and UK 7 Effects of Innovation in Standardised Customised and Bespoke Services: Evidence from Germany 8 Innovation in Healthcare Delivery ; 9 Product Development in Financial Services: Picking the Right Leader for Success ; 10 Of Barnacles and Banking: Innovation in Financial Services 11 Innovation in Design Engineering and Project Management Services 12 Are Firms Moving ""Downstream"" into High-Value Services? ; Part III Applying Innovation Management Good Practice to Services ; 13 A Composite Framework of Product Development and Delivery Effectiveness in Services 14 Product Development in Service Enterprises: Case Studies of Good Practice References ; Index |
| Record Nr. | UNINA-9910453895503321 |
| London, : Imperial College Press, c2003 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Service innovation [[electronic resource] ] : organizational responses to technological opportunities & market imperatives / / editors, Joe Tidd, Frank M. Hull
| Service innovation [[electronic resource] ] : organizational responses to technological opportunities & market imperatives / / editors, Joe Tidd, Frank M. Hull |
| Pubbl/distr/stampa | London, : Imperial College Press, c2003 |
| Descrizione fisica | 1 online resource (453 p.) |
| Disciplina | 338.4 |
| Altri autori (Persone) |
HullFrank M
TiddJoseph <1960-> |
| Collana | Series on technology management |
| Soggetto topico |
Customer services - Technological innovations
Service industries - Technological innovations |
| ISBN |
1-281-86591-5
9786611865917 1-84816-130-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Contents ; List of Contributors ; Introduction ; Part I Conceptual and Analytical Frameworks for Service Innovation ; 1 Managing Service Innovation: Variations of Best Practice ; 2 Organizing Innovation in Services ; 3 Getting ""Customer Lock On"" Through Innovation in Services
4 Services and the Knowledge-Based Economy 5 Service Innovation: Aiming to Win ; Part II Sector and National Studies of Innovation in Services ; 6 The Organization of New Service Development in the USA and UK 7 Effects of Innovation in Standardised Customised and Bespoke Services: Evidence from Germany 8 Innovation in Healthcare Delivery ; 9 Product Development in Financial Services: Picking the Right Leader for Success ; 10 Of Barnacles and Banking: Innovation in Financial Services 11 Innovation in Design Engineering and Project Management Services 12 Are Firms Moving ""Downstream"" into High-Value Services? ; Part III Applying Innovation Management Good Practice to Services ; 13 A Composite Framework of Product Development and Delivery Effectiveness in Services 14 Product Development in Service Enterprises: Case Studies of Good Practice References ; Index |
| Record Nr. | UNINA-9910782135103321 |
| London, : Imperial College Press, c2003 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||