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New Public Management in Africa : Contemporary Issues
| New Public Management in Africa : Contemporary Issues |
| Autore | Hinson Robert E |
| Pubbl/distr/stampa | Cham : , : Springer International Publishing AG, , 2021 |
| Descrizione fisica | 1 online resource (343 pages) |
| Disciplina | 351.6 |
| Altri autori (Persone) |
MadichieNnamdi
AdeolaOgechi Nyigmah BawoleJustice AdisaIsaiah AsamoahKwame |
| Collana | Palgrave Studies of Public Sector Management in Africa Ser. |
| Soggetto genere / forma | Electronic books. |
| ISBN | 3-030-77181-4 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Intro -- Preface -- Contents -- Notes on Contributors -- List of Figures -- List of Tables -- List of Boxes -- 1: New Public Management in Africa: An Introduction -- Introduction -- Public Service Governance in Africa -- New Public Management and Core Issues and Themes in Africa -- Theoretical Pathway to New Public Management -- Structure of the Book -- Conclusion -- References -- 2: Market Orientation in the Public Sector: The Perspective from an Emerging Economy -- Introduction -- Background and Definition -- Methodology -- Market Orientation in the Public Sector -- Application of Market Orientation Within the African Public Sector -- Antecedents of Market Orientation in the Public Sector -- The External Environmental Factors Influencing the MO-Performance Relationship -- External and Internal Market Orientation -- Dimensions of External Market Orientation and Performance -- Internal Market Orientation Components and Organisational Performance -- Synthesising Academic Research on Public Sector Market Orientation in Africa -- Research Gaps and Direction for Future Research -- References -- 3: Leveraging Trust to Enhance the Public Sector Brand in Africa -- Introduction -- The Paradigm Shift to New Public Management and Public Value Management in Africa -- Popular Trust in African Institutions -- Corruption and Trust in the Public Sector -- Trust in Times of Uncertainty: The Case of COVID-19 -- Branding the Public Sector in Africa as Trustworthy: A Recommendation -- Conclusion -- References -- 4: The Trust Puzzle: Policy Implications for Promoting Good Governance in Africa -- Introduction -- Literature Review of Public Trust Within the Context of the New Public Management in Africa -- The Context of Trust in Public Administration and the New Public Management -- The Relevance of the New Public Administration's Trust in Government.
Utility of Veblen's Trained Incapacity and Dewey's Occupational Psychosis to Trust in NPM -- Methodology -- Findings and Discussions -- Public Trust in Politicians -- Voice, Accountability, and Public Trust -- Freedom of Expression and Trust -- Judicial Independence and Public Trust -- Approval of Democracy and Trust -- Control of Corruption and Trust in Government -- Policy Implications and Recommendations -- References -- 5: Leadership and Human Capital Management in New Public Management -- Introduction -- Literature Review -- Human Capital Management Model -- Leadership Style and NPM -- Study Methodology -- Discussions of Lessons on Leadership and HCM of NPM in Africa -- Training, Capacity Building, and Public Service Delivery in Nigeria -- Staff Level, Recruitment, and HCM Performance in Kenya -- Leadership and Performance Management in NPM, Kenya -- Public Leadership and NPM Experience in Zimbabwe -- Leadership and Accountability in NPM Experience, Zimbabwe -- Conclusion, Implications, and Recommendations -- References -- 6: Logistics in the New Public Management Framework in Africa -- Introduction -- New Public Management and the Basis for Its Development -- Theories Underpinning the Development of NPM and Their Consequences -- Public Choice Theory -- Principal-Agent Theory -- Transaction Cost Theory -- Expansion and Spread of NPM Across the Globe -- Some Benefits and Drawbacks of NPM -- Benefits of NPM -- Decentralisation -- Contracting out and Performance Contracting -- Privatisation and Public-Private Partnership -- Corporatisation -- Drawbacks of NPM -- Danger of Centralisation -- Tendency for Corruption -- Use of Private Management Technique -- Deployment of NPM Style in Logistics: Roads, Rails, and Ports of African Countries -- Nigeria -- Other African Countries. Challenges Bedevilling the Implementation and Effectiveness of NPM in African Countries -- Conclusion -- References -- 7: Contractualism in the Urban Water Policy Reforms in Ghana -- Background -- New Public Management -- Contracting Out in the Public Sector -- History of Urban Water Reform in Ghana -- NPM Reforms and Private Sector Involvement in Water Sector -- Contradictions in the Contractual Arrangement -- Collaboration with Civil Society -- Management Contract: The Aqua Vitens Rand Ltd -- Clash of Organisational Culture: GWCL Versus AVRL -- Performance Management: The AVRL -- Discussion and Concluding Remarks -- References -- 8: The New Public Management (NPM) and Outsourcing: An African Perspective -- Introduction -- The Concept of Outsourcing -- NPM: A Catalyst for Public Sector Outsourcing -- Public Sector Outsourcing: A Theoretical Framework -- Public Choice Theory -- Agency Cost Theory -- Transaction Cost Theory -- Risk Management of Outsourcing -- Strategies to Ensure Effective Outsourcing in the Public Sector -- Identify Core Competencies -- Evaluate Opportunities -- Supplier Selection -- Organise the Transition Process -- Monitor and Evaluate the Performance -- A Case on Outsourcing Vaccine Logistics to the Private Sector in Western Cape Province in South Africa -- Effective Vaccine Management -- Practical Recommendations for the Public Sector in Africa -- Conclusion -- References -- 9: Enhancing Public Sector Quality Performance Using Total Quality Management in Developing Economies -- Introduction -- The Concept of TQM -- TQM in Africa -- TQM in the Public Sector -- The Link Between NPM and TQM -- The TQM Practices -- Management Leadership -- Employee Training -- Employee Relations -- Quality Data and Reporting -- Supplier Quality management -- Product/Service Design -- Process Management -- Customer Relations Management. Quality Performance -- Cases of TQM Application in the Public Sector -- Case One: Service Improvement Plan in the South African Public Sector -- Case Two: Implementation of 5S-KAIZEN-TQM in Public Hospitals in Egypt -- Recommendations for the Public Sector in Developing Economies -- References -- 10: Public Sector Restructuring and Public-Private Partnerships in Africa -- Introduction -- Public Sector Restructuring -- Public Sector Reforms: A Fragmented Field -- Redefining the Role of the Public Sector -- NPM in Botswana -- Public-Private Partnerships -- Education Reforms in Africa -- Healthcare Reforms in Africa -- Health System Reforms in Botswana -- Health System Reforms in Seychelles -- Health System Reforms in Kenya -- Conclusions -- References -- 11: Managing Complexity in the Public Sector: The Case of African Higher Education -- Introduction -- Complex Systems Design and Public Sector Infrastructure -- Complexity in Education Reforms -- Africa and The Bologna Process -- Regionalism and the Bologna Process -- Central African Economic and Monetary Community (CEMAC) -- East African Community (EAC) -- Southern African Development Community (SADC) -- West African Monetary and Economic Union (WAMEU) -- Teacher Training for Sustainable Development -- Conclusions -- References -- Further Reading -- 12: Digitalisation and New Public Management in Africa -- Introduction -- The Upside and Downside of Digitalisation of Government Services -- Trends in the Digitalisation of Government Activities in Africa -- Digitalisation of Government Activities and Corruption in Africa -- Achieving Digitalisation of Public Sector Institutions in Africa -- The Future of Digitalisation of Government Activities -- Recommendation for African Countries -- Conclusion -- References -- 13: The New Public Management and the Way Forward in Africa -- Introduction. NPM and Contextual Issues in Africa: Lessons from the Book -- New Trends in Public Sector Management -- Implications for Public Sector Institutions in Africa -- Conclusion -- References -- Index. |
| Record Nr. | UNINA-9910506383003321 |
Hinson Robert E
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| Cham : , : Springer International Publishing AG, , 2021 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Small Business and Entrepreneurial Development in Africa : A Route to Sustained Economic Development
| Small Business and Entrepreneurial Development in Africa : A Route to Sustained Economic Development |
| Autore | Hinson Robert E |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Cham : , : Palgrave Macmillan, , 2023 |
| Descrizione fisica | 1 online resource (235 pages) |
| Disciplina | 338.04096 |
| Altri autori (Persone) |
OdameDoreen Anyamesem
AdaeEric Kwame AdomKwame |
| ISBN | 3-031-37675-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Intro -- Contents -- Notes on Contributors -- Abbreviations -- List of Tables -- Part I: Introduction -- 1: Introduction -- What Is Entrepreneurship? -- Sustainable Entrepreneurship in Africa -- Strategies to Address Entrepreneurial Challenges in Africa -- The African Union's Agenda 2063 -- Sustainable Development Goals -- Overview of the Book -- How the Book Aligns with the SDGs -- References -- Part II: Entrepreneurial Intentions and Customer Management Issues -- 2: Dynamics of Final Year Students' Entrepreneurial Inclination: Does Understanding of Entrepreneurship Matter? -- Introduction -- Theoretical and Conceptual Review -- Sociological Perspective of Entrepreneurship -- Theory of Planned Behaviour -- University Student's Entrepreneurial Inclination -- Empirical Review and Hypotheses -- Economic Determinants of Students' Entrepreneurial Inclination -- Social Determinants of Students' Entrepreneurial Inclination -- Methodology -- Research Design -- Measurement of Variables -- Entrepreneurial Inclination -- Economic Factors -- Social Factors -- Data Collection Procedures -- Instrument -- Data Collection and Analysis -- Results and Discussions -- Factors that Influence Student Entrepreneurial Inclination -- Effect of Academic Curriculum on Entrepreneurial Inclination -- Effect of Geographical Location on Entrepreneurship Inclination -- Holistic Regression Model -- Effect of Peer Association on Entrepreneurial Inclination -- Effect of Parent Influence and Entrepreneurial Inclination -- Conclusion and Implications -- Limitations and Directions for Future Research -- References -- 3: Understanding Customer Service for Small and Entrepreneurial Firms -- Introduction -- Understanding the Concept of MSMEs in Ghana -- Overview of the MSME Sector in Ghana -- Assessing the Notion of Customer Service.
Some Customer Service Research in Ghana: A Critical Analysis -- The Relevance of Customer Service in the Ghanaian MSME Sector -- Customer Service for the Ghanaian MSME Sector in the Spotlight -- Service Quality Delivery for the Ghanaian MSME Sector -- Conclusion -- References -- Part III: Local and International Perspectives -- 4: Enterprise Growth in the Informal Economy in Sub-Saharan Africa: An Empirical Qualitative Investigation -- Background of the Study -- Conceptual Background -- Explaining the Informal Economy -- Assessing the Determinants of Business Growth -- Theoretical Underpinnings: Theory of Critical Success Factors -- The Informal Economy in Sub-Saharan Africa -- Methodology -- Data Reporting/Presentation -- Demographic Characteristics of the Respondents -- Assessing the Marketing Strategies as a Growth Tool of Ventures in the Informal Economy -- Assessing the Growth Strategies of Informal Entrepreneurs -- Discussion of Findings -- Limitations and Future Research Directions -- Conclusion -- References -- 5: Social Entrepreneurship in Focus: Evidence from Ghana -- Introduction -- Evolution of Social Entrepreneurship -- What Is Social Entrepreneurship -- Social Entrepreneurship in Africa -- Social Entrepreneurship Landscape in Ghana -- Social Entrepreneurship Initiative on Health and Sanitation -- Social Entrepreneurship Initiative on Education, Skills Development, Creating Jobs, and Livelihood -- Initiatives of Technology Social Ventures in Ghana -- Findings -- Conclusion and Recommendation -- References -- 6: Exploring International Joint Ventures -- Introduction -- Theoretical Background: Social Capital Theory -- Literature Review -- Defining Joint Ventures -- Why Firms Enter into Joint Venture Relationships -- Resources Home Firms Access from Foreign Firms in Joint Venture Relationship -- Methodology. Presentation and Discussions of Findings -- Why Home Firms Initiate Joint Venture -- Financial Support -- Credibility of Home Firm -- Resources Derived from Joint Venture -- Access to Knowledge -- How Knowledge Is Transferred and Accessed -- Access to Clients -- Conclusions and Recommendations on the Way Forward -- References -- Part IV: Technology and Entrepreneurial Development -- 7: The Impact of 4IR Technologies on Venture Creation and Technology Commercialisation: Insights and Exemplars from an Emerging Economy Context -- Introduction -- The Conceptual Overview -- Entrepreneurial Ecosystems -- South Africa -- 4IR Technologies -- High-Tech Venture Creation -- High-Technology Venture Development -- Technology Commercialisation -- 4IR Technologies, Technology Commercialisation, and Venture Creation -- Internet of Things -- Big Data Analytics -- Artificial Intelligence -- Blockchain Technology -- Augmented and Virtual Reality -- Proposed Conceptual Model -- Study Implications -- Conclusion -- References -- 8: The Impact of Digital Platforms on SMEs' Development and Performance -- Introduction -- Literature Review -- Overview of Digital Platform -- E-commerce Platforms -- Challenges in Nigeria's Business Environment -- Methodology -- Analysis and Discussion -- Physical, Online Presence, Customer Engagement -- Challenges, Trust, and Authenticity -- Conclusion -- References -- Part V: Conclusion -- 9: Theoretical, Policy, and Managerial Implications for Entrepreneurial Practice in Africa -- Introduction -- Theoretical and Policy Frameworks to Advance Entrepreneurship in Africa -- Entrepreneurial Ecosystem Perspective -- Government Policies and Entrepreneurship Phases in Emerging Economies -- Institutional Void Perspective -- Financial Constraints from a Perspective -- The Business Incubation Perspective -- Skills Segmentation and SME Innovativeness. Entrepreneurial Visioning, Innovation, and Performance -- The African Union's Agenda 63 Framework and Entrepreneurial Development in Africa -- Managerial Direction for Entrepreneurial Advancements in Africa -- References -- Index. |
| Record Nr. | UNINA-9910760266203321 |
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Hinson Robert E
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| Cham : , : Palgrave Macmillan, , 2023 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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