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5 star service : how to deliver exceptional customer service / / Michael Heppell
| 5 star service : how to deliver exceptional customer service / / Michael Heppell |
| Autore | Heppell Michael |
| Edizione | [Third edition.] |
| Pubbl/distr/stampa | Harlow, England : , : Pearson, , [2015] |
| Descrizione fisica | 1 online resource (xvii, 273 pages) |
| Disciplina | 658.812 |
| Soggetto topico |
Customer services - Management
Consumer satisfaction |
| ISBN | 1-292-10022-2 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Altri titoli varianti | Five star service |
| Record Nr. | UNINA-9910154957503321 |
Heppell Michael
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| Harlow, England : , : Pearson, , [2015] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Flip it : how to get the best out of everything / / Michael Heppell
| Flip it : how to get the best out of everything / / Michael Heppell |
| Autore | Heppell Michael |
| Edizione | [Second edition.] |
| Pubbl/distr/stampa | Harlow, England : , : Pearson Education Limited, , [2012] |
| Descrizione fisica | 1 online resource (1 v.) : ill |
| Disciplina | 650.1 |
| Soggetto topico |
Success - Psychological aspects
Self-help techniques Self-esteem Self-confidence Optimism |
| ISBN |
0-273-76965-0
0-273-76966-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Finding flip it -- Flip it for confidence and happiness -- Flip it for friends, love and family -- Flip it for health -- Flip it for money -- Flip it for success -- Flip it for creativity -- Flip it at work and in business -- Flip it for your fantastic future -- Flip it when you're having 'one of those days' -- Flip it for everything else -- The end bit. |
| Record Nr. | UNINA-9910150227203321 |
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Heppell Michael
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| Harlow, England : , : Pearson Education Limited, , [2012] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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How to be brilliant : change your ways in 90 days! / / Michael Heppell
| How to be brilliant : change your ways in 90 days! / / Michael Heppell |
| Autore | Heppell Michael |
| Edizione | [4th edition] |
| Pubbl/distr/stampa | Harlow, England : , : Pearson, , 2014 |
| Descrizione fisica | 1 online resource (192 pages) |
| Disciplina | 158.1 |
| Soggetto topico |
Success
Success in business Self-actualization (Psychology) |
| ISBN | 1-292-06521-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Cover -- Contents -- About the author -- So why a Tenth Anniversary Edition? -- Introduction -- Chapter 1: A brilliant life balance -- Chapter 2: The five characteristics of brilliant people -- Chapter 3: Brilliant goal-setting -- Chapter 4: Time to be brilliant -- Chapter 5: Brilliant belief systems -- Chapter 6: Brilliant rock-busting -- Chapter 7: I need your help -- Chapter 8: Brilliant values -- Chapter 9: Brilliant teams -- Chapter 10: Brilliant vision -- Chapter 11: Brilliant into action: Time for a review -- Chapter 12: How to be 'brilliant-er': The next level! -- Chapter 13: Overcoming obstacles: What stops brilliance? -- Chapter 14: Brilliant life lessons -- Chapter 15: Brilliance uncovered -- How to Be Brilliant exercise checklist -- Appendix: Michael Heppell Ltd company values -- Than you to . . . -- Index. |
| Record Nr. | UNINA-9910155635003321 |
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Heppell Michael
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| Harlow, England : , : Pearson, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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How to have a brilliant life : put a little bit more in, get so much more out / / Michael Heppell
| How to have a brilliant life : put a little bit more in, get so much more out / / Michael Heppell |
| Autore | Heppell Michael |
| Edizione | [Second edition.] |
| Pubbl/distr/stampa | Harlow, England : , : Pearson Education Limited, , [2012] |
| Descrizione fisica | 1 online resource (xxii, 301 p. ) : ill |
| Disciplina | 158 |
| Soggetto topico |
Self-help techniques
Success Self-actualization (Psychology) |
| ISBN |
1-283-73406-0
0-273-76963-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Your health -- The wheel of health -- Eat well -- Move well -- Think well -- Your family -- The family wheel -- Your significant other -- Your mum -- Your dad -- Your children -- Your siblings -- Your grandparents and older relatives -- Your aunts and uncles -- Your money -- The money wheel -- Worries vs confidence -- Saving -- Savvy -- Debt -- Lifestyle -- Investment -- Management -- Your relationships -- The relationships wheel -- Close friends -- Work colleagues -- Your boss -- Your staff -- Your neighbours -- Old friends -- New friends -- Contribution -- The contribution (and higher purpose) wheel -- Charity -- Your time -- The environment -- You -- Your values -- Self-awareness -- Your vision -- The vision wheel -- Know what you want -- Short-term vision (the next 90 days) -- Medium-term vision (1/5 years) -- Long-term vision (5 years) -- Written plans -- Visualisation -- Resources -- Your career -- The career wheel -- Right job? -- Fun and enjoyment -- Challenge -- Salary and benefits -- Convenience -- Future -- Personal effectiveness -- Our personal development -- The personal development wheel -- Positive attitude -- Confidence -- Motivation -- Open to change -- Courses -- Reading -- Keep a journal -- Mentors -- Final note. |
| Record Nr. | UNINA-9910150231403321 |
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Heppell Michael
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| Harlow, England : , : Pearson Education Limited, , [2012] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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How to save an hour every day / / Michael Heppell
| How to save an hour every day / / Michael Heppell |
| Autore | Heppell Michael |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Harlow, England : , : Prentice Hall Life, , [2011] |
| Descrizione fisica | 1 online resource (xviii, 163 p.) |
| Disciplina | 650.1 |
| Soggetto topico | Career development |
| ISBN |
0-273-74607-3
1-283-27552-X 9786613275523 0-273-74606-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Introduction 1 Creating a strong enough why 2 Overcoming procrastination 3 To Do or Not To Do, that is the question 4 Dealing with distractions 5 Home 6 Work 7 Advanced techniques 8 Twenty-five extra ideas! About Michael Thank you Further Resources |
| Record Nr. | UNINA-9910150515203321 |
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Heppell Michael
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| Harlow, England : , : Prentice Hall Life, , [2011] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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