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Giving and receiving feedback [[electronic resource] ] : building constructive communication / / Patti Hathaway
| Giving and receiving feedback [[electronic resource] ] : building constructive communication / / Patti Hathaway |
| Autore | Hathaway Patti |
| Edizione | [Rev. ed.] |
| Pubbl/distr/stampa | Menlo Park, Calif., : Crisp Publications |
| Descrizione fisica | 1 online resource (110 p.) |
| Disciplina | 153.6 |
| Collana | The Fifty-Minute series |
| Soggetto topico |
Feedback (Psychology)
Interpersonal communication |
| Soggetto genere / forma | Electronic books. |
| ISBN | 1-4175-2490-1 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910450144003321 |
Hathaway Patti
|
||
| Menlo Park, Calif., : Crisp Publications | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Giving and receiving feedback [[electronic resource] ] : building constructive communication / / Patti Hathaway
| Giving and receiving feedback [[electronic resource] ] : building constructive communication / / Patti Hathaway |
| Autore | Hathaway Patti |
| Edizione | [Rev. ed.] |
| Pubbl/distr/stampa | Menlo Park, Calif., : Crisp Publications |
| Descrizione fisica | 1 online resource (110 p.) |
| Disciplina | 153.6 |
| Collana | The Fifty-Minute series |
| Soggetto topico |
Feedback (Psychology)
Interpersonal communication |
| ISBN | 1-4175-2490-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910783086303321 |
|
Hathaway Patti
|
||
| Menlo Park, Calif., : Crisp Publications | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Giving and receiving feedback : building constructive communication / / Patti Hathaway
| Giving and receiving feedback : building constructive communication / / Patti Hathaway |
| Autore | Hathaway Patti |
| Edizione | [Rev. ed.] |
| Pubbl/distr/stampa | Menlo Park, Calif., : Crisp Publications |
| Descrizione fisica | 1 online resource (110 p.) |
| Disciplina | 153.6 |
| Collana | The Fifty-Minute series |
| Soggetto topico |
Feedback (Psychology)
Interpersonal communication |
| ISBN | 1-4175-2490-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
TITLE -- COPYRIGHT -- ABOUT THE AUTHOR -- CONTENTS -- Acknowledgments -- PART I How to Handle Receiving Critical Feedback -- SECTION 1 WHAT IS CRITICAL FEEDBACK? -- Why is Critical Feedback Difficult to Handle? -- PARENTAL MESSAGES AND CRITICAL FEEDBACK -- EXERCISE: Parental Messages -- TWO PARENTAL MESSAGES TO WATCH OUT FOR -- GENDER, SELF-IMAGE AND CRITICAL FEEDBACK -- The Male Approach -- The Female Approach -- External vs. Internal Success -- MORE ON MEN AND WOMEN -- EXERCISE: Self-image Index -- COUNTERACTING SELF-CRITICISM WITH POSITIVE SELF-TALK -- CHANGING YOUR BELIEFS ABOUT CRITICAL FEEDBACK -- EXERCISE: Self-Talk Attitudes -- POSITIVE SELF-TALK EXAMPLES -- SECTION 2 RESPONDING TO CRITICAL FEEDBACK -- EXERCISE: Self-Assessment in Responding to Critical Feedback -- TYPES OF CRITICAL FEEDBACK -- THREE STAGES OF RESPONSE TO CRITICAL FEEDBACK -- The Counter Attack -- The Silent Victim -- SECTION 3 ASSERTIVE TECHNIQUES TO DEAL WITH CRITICAL FEEDBACK -- Assertively Responding to Unjustified Critical Feedback -- TECHNIQUE #1-FOGGING -- Fogging Example -- EXERCISE: Fogging -- TECHNIQUE #2-ADMITTING THE TRUTH -- TECHNIQUE #3-REQUESTING SPECIFIC FEEDBACK -- EXERCISE: Handling Critical Feedback -- A. Situational Case Studies -- Author's Comments -- B. Personal Assessment of Critical Feedback -- C. Feedback on Your Ability to Handle Critical Feedback -- MY PERSONAL ACTION PLAN -- HELPFUL HINTS ON HANDLING FEEDBACK -- A FINAL THOUGHT -- PART II How to Give Constructive Feedback -- SECTION 4 STEPS FOR GIVING CONSTRUCTIVE FEEDBACK -- Step 1: Set Realistic Goals -- Step 2: Research the Facts -- What Happened? -- What Were the Expectations? -- Why Are You Providing Feedback? -- Step 3: Be Immediate -- Step 4: Be Specific -- The DASR Script -- Patsy's DASR Approach -- Patsy: Case Study-Afterword -- PROVIDING CRITICAL FEEDBACK IN PUBLIC.
TWO WORK SITUATIONS -- EXERCISE: Practice DASR Script -- AUTHOR RESPONSES: -- EXERCISE: Individual Application -- Plan of Action -- SECTION 5 BARRIERS TO GIVING CONSTRUCTIVE FEEDBACK -- Pitfalls in Giving Constructive Feedback -- THE SIMMONS/BRIGHT RESEARCH STUDY -- FACTORS HINDERING CONSTRUCTIVE FEEDBACK -- Ignoring Trouble -- Ignoring Feelings -- SECTION 6 GIVING CONSTRUCTIVE FEEDBACK TO YOUR BOSS OR COLLEAGUE* -- EXERCISE: Analysis for Constructive Feedback Upward -- THREE S'S OF PROVIDING UNSOLICITED FEEDBACK -- The DASS Script -- EXERCISE: Providing Unsolicited Feedback -- TURNING COMPLAINTS INTO PROPOSALS -- Turning Complaints into Proposals -- Complaint Proposal Form -- SECTION 7 GIVING POSITIVE FEEDBACK -- Is Positive Feedback Hard for You? -- GUIDELINES FOR GIVING POSITIVE FEEDBACK -- Some Cautions -- THE DANGERS OF GIVING POSITIVE FEEDBACK IN PUBLIC -- Start Today -- EXERCISE: Analysis -- PRAISING UPWARD* -- Praise Example -- SECTION 8 HANDLING RECURRING PROBLEMS -- THE IMPORTANCE OF FOLLOW-UP -- EXERCISE: Practice Case Studies -- Case Study #1: Performance Expectations Problem -- Case Study #2: Socializing -- JERRYS PLAN OF ACTION -- PERSONAL ACTION PLAN -- MY PERSONAL ACTION PLAN -- PERSONAL PLAN OF ACTION -- SECTION 9 SOME FINAL THOUGHTS -- Giving Constructive Feedback Via Letter or Memo -- WHEN NOT TO GIVE CRITICAL FEEDBACK -- SUMMARY. |
| Record Nr. | UNINA-9911100817203321 |
|
Hathaway Patti
|
||
| Menlo Park, Calif., : Crisp Publications | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Giving and receiving feedback : building constructive communication / / Patti Hathaway
| Giving and receiving feedback : building constructive communication / / Patti Hathaway |
| Autore | Hathaway Patti |
| Edizione | [Rev. ed.] |
| Pubbl/distr/stampa | Menlo Park, Calif., : Crisp Publications |
| Descrizione fisica | 1 online resource (110 p.) |
| Disciplina | 153.6 |
| Collana | The Fifty-Minute series |
| Soggetto topico |
Feedback (Psychology)
Interpersonal communication |
| ISBN | 1-4175-2490-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
TITLE -- COPYRIGHT -- ABOUT THE AUTHOR -- CONTENTS -- Acknowledgments -- PART I How to Handle Receiving Critical Feedback -- SECTION 1 WHAT IS CRITICAL FEEDBACK? -- Why is Critical Feedback Difficult to Handle? -- PARENTAL MESSAGES AND CRITICAL FEEDBACK -- EXERCISE: Parental Messages -- TWO PARENTAL MESSAGES TO WATCH OUT FOR -- GENDER, SELF-IMAGE AND CRITICAL FEEDBACK -- The Male Approach -- The Female Approach -- External vs. Internal Success -- MORE ON MEN AND WOMEN -- EXERCISE: Self-image Index -- COUNTERACTING SELF-CRITICISM WITH POSITIVE SELF-TALK -- CHANGING YOUR BELIEFS ABOUT CRITICAL FEEDBACK -- EXERCISE: Self-Talk Attitudes -- POSITIVE SELF-TALK EXAMPLES -- SECTION 2 RESPONDING TO CRITICAL FEEDBACK -- EXERCISE: Self-Assessment in Responding to Critical Feedback -- TYPES OF CRITICAL FEEDBACK -- THREE STAGES OF RESPONSE TO CRITICAL FEEDBACK -- The Counter Attack -- The Silent Victim -- SECTION 3 ASSERTIVE TECHNIQUES TO DEAL WITH CRITICAL FEEDBACK -- Assertively Responding to Unjustified Critical Feedback -- TECHNIQUE #1-FOGGING -- Fogging Example -- EXERCISE: Fogging -- TECHNIQUE #2-ADMITTING THE TRUTH -- TECHNIQUE #3-REQUESTING SPECIFIC FEEDBACK -- EXERCISE: Handling Critical Feedback -- A. Situational Case Studies -- Author's Comments -- B. Personal Assessment of Critical Feedback -- C. Feedback on Your Ability to Handle Critical Feedback -- MY PERSONAL ACTION PLAN -- HELPFUL HINTS ON HANDLING FEEDBACK -- A FINAL THOUGHT -- PART II How to Give Constructive Feedback -- SECTION 4 STEPS FOR GIVING CONSTRUCTIVE FEEDBACK -- Step 1: Set Realistic Goals -- Step 2: Research the Facts -- What Happened? -- What Were the Expectations? -- Why Are You Providing Feedback? -- Step 3: Be Immediate -- Step 4: Be Specific -- The DASR Script -- Patsy's DASR Approach -- Patsy: Case Study-Afterword -- PROVIDING CRITICAL FEEDBACK IN PUBLIC.
TWO WORK SITUATIONS -- EXERCISE: Practice DASR Script -- AUTHOR RESPONSES: -- EXERCISE: Individual Application -- Plan of Action -- SECTION 5 BARRIERS TO GIVING CONSTRUCTIVE FEEDBACK -- Pitfalls in Giving Constructive Feedback -- THE SIMMONS/BRIGHT RESEARCH STUDY -- FACTORS HINDERING CONSTRUCTIVE FEEDBACK -- Ignoring Trouble -- Ignoring Feelings -- SECTION 6 GIVING CONSTRUCTIVE FEEDBACK TO YOUR BOSS OR COLLEAGUE* -- EXERCISE: Analysis for Constructive Feedback Upward -- THREE S'S OF PROVIDING UNSOLICITED FEEDBACK -- The DASS Script -- EXERCISE: Providing Unsolicited Feedback -- TURNING COMPLAINTS INTO PROPOSALS -- Turning Complaints into Proposals -- Complaint Proposal Form -- SECTION 7 GIVING POSITIVE FEEDBACK -- Is Positive Feedback Hard for You? -- GUIDELINES FOR GIVING POSITIVE FEEDBACK -- Some Cautions -- THE DANGERS OF GIVING POSITIVE FEEDBACK IN PUBLIC -- Start Today -- EXERCISE: Analysis -- PRAISING UPWARD* -- Praise Example -- SECTION 8 HANDLING RECURRING PROBLEMS -- THE IMPORTANCE OF FOLLOW-UP -- EXERCISE: Practice Case Studies -- Case Study #1: Performance Expectations Problem -- Case Study #2: Socializing -- JERRYS PLAN OF ACTION -- PERSONAL ACTION PLAN -- MY PERSONAL ACTION PLAN -- PERSONAL PLAN OF ACTION -- SECTION 9 SOME FINAL THOUGHTS -- Giving Constructive Feedback Via Letter or Memo -- WHEN NOT TO GIVE CRITICAL FEEDBACK -- SUMMARY. |
| Record Nr. | UNINA-9911135747903321 |
|
Hathaway Patti
|
||
| Menlo Park, Calif., : Crisp Publications | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Managing upward [[electronic resource] ] : a partnership plan for employees and bosses / / Patti Hathaway and Susan D. Schubert
| Managing upward [[electronic resource] ] : a partnership plan for employees and bosses / / Patti Hathaway and Susan D. Schubert |
| Autore | Hathaway Patti |
| Pubbl/distr/stampa | Los Angeles, Calif., : Crisp Publications, c1992 |
| Descrizione fisica | 1 online resource (126 p.) |
| Disciplina | 650.1/3 |
| Altri autori (Persone) | SchubertSusan D |
| Collana | Fifty minute series |
| Soggetto topico | Managing your boss |
| Soggetto genere / forma | Electronic books. |
| ISBN | 1-4175-2499-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
""TITLE""; ""COPYRIGHT""; ""PREFACE""; ""ACKNOWLEDGMENTS""; ""CONTENTS""; ""SECTION I Introduction""; ""WHAT IS A BOSS?""; ""WHO MANAGES WHOM?""; ""WHAT THIS BOOK WILL DO""; ""BENEFITS""; ""WHY ARE YOU READING THIS BOOK?""; ""DEFINING THE PARTNERSHIP AND HOW IT CAN WORK BETTER""; ""THINK ABOUT YOUR SITUATION""; ""CLARIFY YOUR RELATIONSHIP""; ""SECTION II Focusing on the Big Picture""; ""WHERE DO I START?""; ""OTHER WAYS TO FIND OUT YOUR BOSS� PRIORITIES""; ""BLEND GOALS""; ""BLOCKS TO GOAL ACHIEVEMENT""; ""OVERCOMING BLOCKS""; ""SECTION III Communicate with Impact""
""WHAT IS EFFECTIVE COMMUNICATION?""""COMMUNICATION GAPS""; ""How Well Do You Comprehend or Listen?""; ""SECTION IV Talk�s Not Cheap: Building Bridges via Meetings""; ""Let�s Talk!""; ""BEFORE YOU JUMP IN�""; ""GETTING STARTED""; ""GETTING ACTION FROM BI-WEEKLY MEETINGS""; ""THE HIGH COST OF MEETINGS""; ""IF YOUR BOSS IS THE MEETING LEADER""; ""SECTION V Confronting with Compassion""; ""HOW CAN YOU CRITIQUE YOUR MANAGER?""; ""CRITICIZING YOUR BOSS""; ""FIVE S�s OF PROVIDING UNSOLICITED FEEDBACK""; ""STEP 1: Select Your Timing""; ""STEP 2: Secure The Boss� Permission"" ""STEP3: Share Specifics""""THE DASS SCRIPT""; ""STEP 4: Show Team Benefits""; ""STEP 5: Summarize Your Agreement""; ""SECTION VI How to Read Your Boss""; ""READING YOUR BOSS""; ""Step 1: R=Review""; ""STEP 2: E=Evaluate Established Patterns""; ""STEP 3: A as Apply Appropriate Approach""; ""SECTION VII The Care and Feeding of a Boss""; ""SIX WAYS TO BECOME A STAR""; ""SUCCESSFUL EMPLOYEE ACTIONS""; ""KEEP YOUR BOSS INFORMED""; ""MONTHLY STATUS REPORT""; ""TURN COMPLAINTS INTO PROPOSALS""; ""PRAISING UPWARD""; ""Praise Example""; ""THINGS BOSSES DON�T WANT"" ""SECTION VIII Managing Time Management Monsters""""PRODUCTIVITY PRINCIPLES""; ""PLANNING STEPS""; ""How to Manage the Monsters""; ""BARRIER 1: INTERRUPTIONS""; ""Saying No to Your Boss""; ""BARRIER 2: CHANGING PRIORITIES""; ""BARRIER 3: COPING WITH MULTIPLE BOSSES""; ""BARRIER3 4: LACK OF INFORMATION""; ""BARRIER 5: UNAVAILABLE BOSS""; ""BARRIER 6: DISORGANIZED BOSS""; ""A FINAL THOUGHT""; ""SECTION IX Coping with Dreadful Bosses""; ""ALL BOSSES ARE NOT CREATED EQUAL""; ""INTOLERABLE BOSS BEHAVIOR""; ""WHAT CAN YOU DO?""; ""RISK TO ACTION STEPS DIAGRAM""; ""SCALE 1: Level of Risk"" ""SCALE 2: Severity of Problem""""SCALE 3: Risk, Severity and Action Steps""; ""CASE STUDY 1: GOOD GUY/BAD GUY""; ""CASE STUDY 2: THE BOTTLENECK BOSS""; ""SECTION X Chutes or Ladders""; ""ASSESS YOURSELF""; ""EVALUATING YOUR SCORESHEET""; ""HOW TO ACHIEVE GOOD PERFORMANCE EVALUATIONS""; ""STEP 1: Set Performance Goals""; ""STEP 2: Keep Score All Year Long""; ""Types of Criticism""; ""Coping with Criticism from Our Boss""; ""RESPONDING TO UNJUSTIFIED CRITICISM""; ""FOGGING""; ""REQUEST SPECIFIC FEEDBACK""; ""Case Scenario""; ""ADMIT THE TRUTH""; ""Valid Criticism Scenario"" ""Potential Responses to Situations 1�3"" |
| Record Nr. | UNINA-9910450046603321 |
|
Hathaway Patti
|
||
| Los Angeles, Calif., : Crisp Publications, c1992 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Managing upward [[electronic resource] ] : a partnership plan for employees and bosses / / Patti Hathaway and Susan D. Schubert
| Managing upward [[electronic resource] ] : a partnership plan for employees and bosses / / Patti Hathaway and Susan D. Schubert |
| Autore | Hathaway Patti |
| Pubbl/distr/stampa | Los Angeles, Calif., : Crisp Publications, c1992 |
| Descrizione fisica | 1 online resource (126 p.) |
| Disciplina | 650.1/3 |
| Altri autori (Persone) | SchubertSusan D |
| Collana | Fifty minute series |
| Soggetto topico | Managing your boss |
| ISBN | 1-4175-2499-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
""TITLE""; ""COPYRIGHT""; ""PREFACE""; ""ACKNOWLEDGMENTS""; ""CONTENTS""; ""SECTION I Introduction""; ""WHAT IS A BOSS?""; ""WHO MANAGES WHOM?""; ""WHAT THIS BOOK WILL DO""; ""BENEFITS""; ""WHY ARE YOU READING THIS BOOK?""; ""DEFINING THE PARTNERSHIP AND HOW IT CAN WORK BETTER""; ""THINK ABOUT YOUR SITUATION""; ""CLARIFY YOUR RELATIONSHIP""; ""SECTION II Focusing on the Big Picture""; ""WHERE DO I START?""; ""OTHER WAYS TO FIND OUT YOUR BOSS� PRIORITIES""; ""BLEND GOALS""; ""BLOCKS TO GOAL ACHIEVEMENT""; ""OVERCOMING BLOCKS""; ""SECTION III Communicate with Impact""
""WHAT IS EFFECTIVE COMMUNICATION?""""COMMUNICATION GAPS""; ""How Well Do You Comprehend or Listen?""; ""SECTION IV Talk�s Not Cheap: Building Bridges via Meetings""; ""Let�s Talk!""; ""BEFORE YOU JUMP IN�""; ""GETTING STARTED""; ""GETTING ACTION FROM BI-WEEKLY MEETINGS""; ""THE HIGH COST OF MEETINGS""; ""IF YOUR BOSS IS THE MEETING LEADER""; ""SECTION V Confronting with Compassion""; ""HOW CAN YOU CRITIQUE YOUR MANAGER?""; ""CRITICIZING YOUR BOSS""; ""FIVE S�s OF PROVIDING UNSOLICITED FEEDBACK""; ""STEP 1: Select Your Timing""; ""STEP 2: Secure The Boss� Permission"" ""STEP3: Share Specifics""""THE DASS SCRIPT""; ""STEP 4: Show Team Benefits""; ""STEP 5: Summarize Your Agreement""; ""SECTION VI How to Read Your Boss""; ""READING YOUR BOSS""; ""Step 1: R=Review""; ""STEP 2: E=Evaluate Established Patterns""; ""STEP 3: A as Apply Appropriate Approach""; ""SECTION VII The Care and Feeding of a Boss""; ""SIX WAYS TO BECOME A STAR""; ""SUCCESSFUL EMPLOYEE ACTIONS""; ""KEEP YOUR BOSS INFORMED""; ""MONTHLY STATUS REPORT""; ""TURN COMPLAINTS INTO PROPOSALS""; ""PRAISING UPWARD""; ""Praise Example""; ""THINGS BOSSES DON�T WANT"" ""SECTION VIII Managing Time Management Monsters""""PRODUCTIVITY PRINCIPLES""; ""PLANNING STEPS""; ""How to Manage the Monsters""; ""BARRIER 1: INTERRUPTIONS""; ""Saying No to Your Boss""; ""BARRIER 2: CHANGING PRIORITIES""; ""BARRIER 3: COPING WITH MULTIPLE BOSSES""; ""BARRIER3 4: LACK OF INFORMATION""; ""BARRIER 5: UNAVAILABLE BOSS""; ""BARRIER 6: DISORGANIZED BOSS""; ""A FINAL THOUGHT""; ""SECTION IX Coping with Dreadful Bosses""; ""ALL BOSSES ARE NOT CREATED EQUAL""; ""INTOLERABLE BOSS BEHAVIOR""; ""WHAT CAN YOU DO?""; ""RISK TO ACTION STEPS DIAGRAM""; ""SCALE 1: Level of Risk"" ""SCALE 2: Severity of Problem""""SCALE 3: Risk, Severity and Action Steps""; ""CASE STUDY 1: GOOD GUY/BAD GUY""; ""CASE STUDY 2: THE BOTTLENECK BOSS""; ""SECTION X Chutes or Ladders""; ""ASSESS YOURSELF""; ""EVALUATING YOUR SCORESHEET""; ""HOW TO ACHIEVE GOOD PERFORMANCE EVALUATIONS""; ""STEP 1: Set Performance Goals""; ""STEP 2: Keep Score All Year Long""; ""Types of Criticism""; ""Coping with Criticism from Our Boss""; ""RESPONDING TO UNJUSTIFIED CRITICISM""; ""FOGGING""; ""REQUEST SPECIFIC FEEDBACK""; ""Case Scenario""; ""ADMIT THE TRUTH""; ""Valid Criticism Scenario"" ""Potential Responses to Situations 1�3"" |
| Record Nr. | UNINA-9910783035103321 |
|
Hathaway Patti
|
||
| Los Angeles, Calif., : Crisp Publications, c1992 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Managing upward : a partnership plan for employees and bosses / / Patti Hathaway and Susan D. Schubert
| Managing upward : a partnership plan for employees and bosses / / Patti Hathaway and Susan D. Schubert |
| Autore | Hathaway Patti |
| Pubbl/distr/stampa | Los Angeles, Calif., : Crisp Publications, c1992 |
| Descrizione fisica | 1 online resource (126 p.) |
| Disciplina | 650.1/3 |
| Altri autori (Persone) | SchubertSusan D |
| Collana | Fifty minute series |
| Soggetto topico | Managing your boss |
| ISBN | 1-4175-2499-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
""TITLE""; ""COPYRIGHT""; ""PREFACE""; ""ACKNOWLEDGMENTS""; ""CONTENTS""; ""SECTION I Introduction""; ""WHAT IS A BOSS?""; ""WHO MANAGES WHOM?""; ""WHAT THIS BOOK WILL DO""; ""BENEFITS""; ""WHY ARE YOU READING THIS BOOK?""; ""DEFINING THE PARTNERSHIP AND HOW IT CAN WORK BETTER""; ""THINK ABOUT YOUR SITUATION""; ""CLARIFY YOUR RELATIONSHIP""; ""SECTION II Focusing on the Big Picture""; ""WHERE DO I START?""; ""OTHER WAYS TO FIND OUT YOUR BOSS� PRIORITIES""; ""BLEND GOALS""; ""BLOCKS TO GOAL ACHIEVEMENT""; ""OVERCOMING BLOCKS""; ""SECTION III Communicate with Impact""
""WHAT IS EFFECTIVE COMMUNICATION?""""COMMUNICATION GAPS""; ""How Well Do You Comprehend or Listen?""; ""SECTION IV Talk�s Not Cheap: Building Bridges via Meetings""; ""Let�s Talk!""; ""BEFORE YOU JUMP IN�""; ""GETTING STARTED""; ""GETTING ACTION FROM BI-WEEKLY MEETINGS""; ""THE HIGH COST OF MEETINGS""; ""IF YOUR BOSS IS THE MEETING LEADER""; ""SECTION V Confronting with Compassion""; ""HOW CAN YOU CRITIQUE YOUR MANAGER?""; ""CRITICIZING YOUR BOSS""; ""FIVE S�s OF PROVIDING UNSOLICITED FEEDBACK""; ""STEP 1: Select Your Timing""; ""STEP 2: Secure The Boss� Permission"" ""STEP3: Share Specifics""""THE DASS SCRIPT""; ""STEP 4: Show Team Benefits""; ""STEP 5: Summarize Your Agreement""; ""SECTION VI How to Read Your Boss""; ""READING YOUR BOSS""; ""Step 1: R=Review""; ""STEP 2: E=Evaluate Established Patterns""; ""STEP 3: A as Apply Appropriate Approach""; ""SECTION VII The Care and Feeding of a Boss""; ""SIX WAYS TO BECOME A STAR""; ""SUCCESSFUL EMPLOYEE ACTIONS""; ""KEEP YOUR BOSS INFORMED""; ""MONTHLY STATUS REPORT""; ""TURN COMPLAINTS INTO PROPOSALS""; ""PRAISING UPWARD""; ""Praise Example""; ""THINGS BOSSES DON�T WANT"" ""SECTION VIII Managing Time Management Monsters""""PRODUCTIVITY PRINCIPLES""; ""PLANNING STEPS""; ""How to Manage the Monsters""; ""BARRIER 1: INTERRUPTIONS""; ""Saying No to Your Boss""; ""BARRIER 2: CHANGING PRIORITIES""; ""BARRIER 3: COPING WITH MULTIPLE BOSSES""; ""BARRIER3 4: LACK OF INFORMATION""; ""BARRIER 5: UNAVAILABLE BOSS""; ""BARRIER 6: DISORGANIZED BOSS""; ""A FINAL THOUGHT""; ""SECTION IX Coping with Dreadful Bosses""; ""ALL BOSSES ARE NOT CREATED EQUAL""; ""INTOLERABLE BOSS BEHAVIOR""; ""WHAT CAN YOU DO?""; ""RISK TO ACTION STEPS DIAGRAM""; ""SCALE 1: Level of Risk"" ""SCALE 2: Severity of Problem""""SCALE 3: Risk, Severity and Action Steps""; ""CASE STUDY 1: GOOD GUY/BAD GUY""; ""CASE STUDY 2: THE BOTTLENECK BOSS""; ""SECTION X Chutes or Ladders""; ""ASSESS YOURSELF""; ""EVALUATING YOUR SCORESHEET""; ""HOW TO ACHIEVE GOOD PERFORMANCE EVALUATIONS""; ""STEP 1: Set Performance Goals""; ""STEP 2: Keep Score All Year Long""; ""Types of Criticism""; ""Coping with Criticism from Our Boss""; ""RESPONDING TO UNJUSTIFIED CRITICISM""; ""FOGGING""; ""REQUEST SPECIFIC FEEDBACK""; ""Case Scenario""; ""ADMIT THE TRUTH""; ""Valid Criticism Scenario"" ""Potential Responses to Situations 1�3"" |
| Record Nr. | UNINA-9911101397703321 |
|
Hathaway Patti
|
||
| Los Angeles, Calif., : Crisp Publications, c1992 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Managing upward : a partnership plan for employees and bosses / / Patti Hathaway and Susan D. Schubert
| Managing upward : a partnership plan for employees and bosses / / Patti Hathaway and Susan D. Schubert |
| Autore | Hathaway Patti |
| Pubbl/distr/stampa | Los Angeles, Calif., : Crisp Publications, c1992 |
| Descrizione fisica | 1 online resource (126 p.) |
| Disciplina | 650.1/3 |
| Altri autori (Persone) | SchubertSusan D |
| Collana | Fifty minute series |
| Soggetto topico | Managing your boss |
| ISBN | 1-4175-2499-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
""TITLE""; ""COPYRIGHT""; ""PREFACE""; ""ACKNOWLEDGMENTS""; ""CONTENTS""; ""SECTION I Introduction""; ""WHAT IS A BOSS?""; ""WHO MANAGES WHOM?""; ""WHAT THIS BOOK WILL DO""; ""BENEFITS""; ""WHY ARE YOU READING THIS BOOK?""; ""DEFINING THE PARTNERSHIP AND HOW IT CAN WORK BETTER""; ""THINK ABOUT YOUR SITUATION""; ""CLARIFY YOUR RELATIONSHIP""; ""SECTION II Focusing on the Big Picture""; ""WHERE DO I START?""; ""OTHER WAYS TO FIND OUT YOUR BOSS� PRIORITIES""; ""BLEND GOALS""; ""BLOCKS TO GOAL ACHIEVEMENT""; ""OVERCOMING BLOCKS""; ""SECTION III Communicate with Impact""
""WHAT IS EFFECTIVE COMMUNICATION?""""COMMUNICATION GAPS""; ""How Well Do You Comprehend or Listen?""; ""SECTION IV Talk�s Not Cheap: Building Bridges via Meetings""; ""Let�s Talk!""; ""BEFORE YOU JUMP IN�""; ""GETTING STARTED""; ""GETTING ACTION FROM BI-WEEKLY MEETINGS""; ""THE HIGH COST OF MEETINGS""; ""IF YOUR BOSS IS THE MEETING LEADER""; ""SECTION V Confronting with Compassion""; ""HOW CAN YOU CRITIQUE YOUR MANAGER?""; ""CRITICIZING YOUR BOSS""; ""FIVE S�s OF PROVIDING UNSOLICITED FEEDBACK""; ""STEP 1: Select Your Timing""; ""STEP 2: Secure The Boss� Permission"" ""STEP3: Share Specifics""""THE DASS SCRIPT""; ""STEP 4: Show Team Benefits""; ""STEP 5: Summarize Your Agreement""; ""SECTION VI How to Read Your Boss""; ""READING YOUR BOSS""; ""Step 1: R=Review""; ""STEP 2: E=Evaluate Established Patterns""; ""STEP 3: A as Apply Appropriate Approach""; ""SECTION VII The Care and Feeding of a Boss""; ""SIX WAYS TO BECOME A STAR""; ""SUCCESSFUL EMPLOYEE ACTIONS""; ""KEEP YOUR BOSS INFORMED""; ""MONTHLY STATUS REPORT""; ""TURN COMPLAINTS INTO PROPOSALS""; ""PRAISING UPWARD""; ""Praise Example""; ""THINGS BOSSES DON�T WANT"" ""SECTION VIII Managing Time Management Monsters""""PRODUCTIVITY PRINCIPLES""; ""PLANNING STEPS""; ""How to Manage the Monsters""; ""BARRIER 1: INTERRUPTIONS""; ""Saying No to Your Boss""; ""BARRIER 2: CHANGING PRIORITIES""; ""BARRIER 3: COPING WITH MULTIPLE BOSSES""; ""BARRIER3 4: LACK OF INFORMATION""; ""BARRIER 5: UNAVAILABLE BOSS""; ""BARRIER 6: DISORGANIZED BOSS""; ""A FINAL THOUGHT""; ""SECTION IX Coping with Dreadful Bosses""; ""ALL BOSSES ARE NOT CREATED EQUAL""; ""INTOLERABLE BOSS BEHAVIOR""; ""WHAT CAN YOU DO?""; ""RISK TO ACTION STEPS DIAGRAM""; ""SCALE 1: Level of Risk"" ""SCALE 2: Severity of Problem""""SCALE 3: Risk, Severity and Action Steps""; ""CASE STUDY 1: GOOD GUY/BAD GUY""; ""CASE STUDY 2: THE BOTTLENECK BOSS""; ""SECTION X Chutes or Ladders""; ""ASSESS YOURSELF""; ""EVALUATING YOUR SCORESHEET""; ""HOW TO ACHIEVE GOOD PERFORMANCE EVALUATIONS""; ""STEP 1: Set Performance Goals""; ""STEP 2: Keep Score All Year Long""; ""Types of Criticism""; ""Coping with Criticism from Our Boss""; ""RESPONDING TO UNJUSTIFIED CRITICISM""; ""FOGGING""; ""REQUEST SPECIFIC FEEDBACK""; ""Case Scenario""; ""ADMIT THE TRUTH""; ""Valid Criticism Scenario"" ""Potential Responses to Situations 1�3"" |
| Record Nr. | UNINA-9911135637603321 |
| Hathaway Patti | ||
| Los Angeles, Calif., : Crisp Publications, c1992 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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