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MARC Lista (tabellare)
Digital Public Employment Services in Action
Digital Public Employment Services in Action
Autore Demazière Didier
Edizione [1st ed.]
Pubbl/distr/stampa Bristol : , : Policy Press, , 2025
Descrizione fisica 1 online resource (0 pages)
Disciplina 331.128
Altri autori (Persone) GriffinRay
LeschkeJanine
HansenMagnus Paulsen
Soggetto topico POLITICAL SCIENCE / Public Policy / Social Services & Welfare
ISBN 1-4473-7189-5
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Front Cover -- Digital Public Employment Services in Action -- Copyright Page -- Dedication -- Table of Contents -- List of figures and tables -- Notes on contributors -- 1 Introduction -- A third age of public employment services -- Digital firsts -- Everything at stake -- References -- 2 From politics to code: the unfolding of EU digital aspirations into practice -- Introduction -- Digital transformation of public services -- Digital transformation of public employment services -- Research design -- Data collection and analysis -- Findings -- Statistical profiling: the Probability of Exit algorithm in Ireland as a state apparatus -- Public employment services statistical profiling: a problematic approach -- Probability of Exit statistical profiling algorithm and its social life -- Conclusion -- References -- 3 Algorithmic profiling of the unemployed -- Introduction -- Datafication -- Method -- Reviewing the archetypical profiling algorithms -- Mathematical visions of a person -- Generic structure long-term unemployed sorting/profiling algorithms -- Inaccuracy -- Administrative context -- Sociological impacts -- Towards some concluding reflections -- References -- 4 The making of an unemployed population -- Introduction -- Method -- Extracting data from people: censusing people -- Extracting data from people: the Labour Force Survey -- Addressing the labour market through census questions -- Data extraction and cleaning -- Making a population out of data -- Discussion -- References -- 5 Open inquiry into disruptive digital services -- Background and context -- Digital disruption and government services -- Early advances into digital public employment services -- Call to action -- A HECAT framework for user-.centred disruptive technologies -- Design process -- Phase 1: Scoping and benchmarking the digital landscape of public employment services.
Sociological investigation -- Technological investigation -- Identifying challenges -- Closed innovation -- Limited user engagement -- Data availability -- Overcoming the challenges -- Phase 2: Ideation and discovery -- Iterative process -- Phase 3: Piloting 1 -- Expert panels -- Phase 4: Iterative refinement -- Phase 5: Piloting 2 -- Results and observations -- A framework for next generation user-centred disruptive technologies in public employment services -- Conclusion -- References -- 6 Legal considerations for algorithm development -- Introduction -- Proposal for a model for ensuring legality -- Legal requirements -- AI Act -- GDPR -- Principles of data protection -- Choice of legal basis -- Human rights law and administrative law -- Impact assessment -- Proportionality -- Fairness -- Data assessment -- Transparency -- Conclusion -- References -- 7 Labour market data, job matching and job quality -- Introduction -- Online matching platforms and profiling tools do not take into account job quality -- Job matching tools -- Profiling tools -- The output variable of current profiling tools, first drawbacks -- The need for a platform that considers job quality -- From the current practice to our vision: accounting for multidimensional job quality -- Job quality: definitions and social sciences traditions -- Multidimensional job quality indices as inspirations -- The job quality wishes of unemployed and job quality at re-employment -- Job quality in the context of unemployment and job seeking -- Wish list of job quality dimensions and data sources for the MyLabourMarket tool -- Operationalisation through MyLabourMarket platform -- Conclusion -- References -- 8 Looking for a job: what types of information matter to jobseekers? -- Introduction -- The imposition of indisputable matter of course -- Negotiating credible knowledge.
Sign-up to shared beliefs -- Conclusion -- References -- 9 Digitising exclusion: the challenges of modern unemployment and public employment service delivery -- Introduction -- Methodology -- Meeting unemployment through street-level bureaucracy -- What policy says versus what is done -- Policy making: 'bottom-up' perspective -- Mass processing -- Management of 'sticky problems' -- Personal discretion -- Digital impacts on individual discretion -- Findings -- Exclusions at 'street and screen (digital) level' -- Street level -- Screen (digital) level -- Conclusion -- References -- 10 Co-designing digital services with service users, caseworkers and senior policy makers: the affordance and limitations of expert panels -- The political and ethical challenges of co-design -- Public employment service digitisation and co-design -- Method -- Considering scenarios -- Analysis: the imagined unemployed in digital services -- Reflections on co-designing -- Conclusion -- References -- 11 Digital or human support for the unemployed? Profiling tools and advisers at work in the French public employment services -- Introduction -- Statistical profiling in France: a helpful tool for advisers? -- Profiling tools within advisers' workplace environments -- Two ways advisers use profiling in their day-to-day work -- Conclusion -- References -- 12 Cyborg futures of care and welfare: acceptance and resistance of digital public employment services technologies as competent caregiver -- Introduction -- Care and public employment services -- Practices of care: on method and data -- Assemblages of caring practice -- Street-level bureaucrats as competent caregivers -- Artificial intelligence, algorithms and profiling tools as competent caregiver -- Care receivers -- Assemblages of humans and technology -- On cyborg futures -- References.
13 Exploring omni-channel welfare experiences in unemployment services -- Introduction -- Digitalisation of public employment services -- Public service omni-channel -- Omni-.channel and the Irish case -- Realities of the unemployed experience in Ireland -- 'If it's not broke, don't fix it' -- Consistency of experiences -- Personalisation of services -- Challenges of omni-channel welfare provision in Ireland -- Risk of exclusion -- Rural service users -- Disarray with current services -- Conclusion -- References -- 14 Profiling and subjectification of unemployed people: exploring the case of Slovenian public employment services -- Introduction -- Theoretical approach: governing unemployed people through digital technologies -- Methods -- Findings -- Management level -- The built-in promises of profiling: what can profiling do? -- The built-in limitations: what profiling cannot do -- Counsellor level -- Saving resources -- Making citizens anxious or motivated? -- Moulding labour market expectations and reality checks -- Unemployed people -- Getting all kinds of information: the good, the bad, the ugly -- Relying on labour market information -- Concluding discussion -- References -- 15 Conclusion -- So, what is to be done? A manifesto for digital PES -- Starting by unpacking the citizen's experience -- Back to first principles with a deep understanding of the welfare state and its institutional context -- Beyond automating existing services -- From target groups to inclusive personalisation -- Embracing interdisciplinary and inclusive research for digital public employment services -- Index.
Record Nr. UNINA-9910996569703321
Demazière Didier  
Bristol : , : Policy Press, , 2025
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Digital Public Employment Services in Action
Digital Public Employment Services in Action
Autore Demazière Didier
Edizione [1st ed.]
Pubbl/distr/stampa Bristol : , : Policy Press, , 2025
Descrizione fisica 1 online resource (0 pages)
Disciplina 331.128
Altri autori (Persone) GriffinRay
LeschkeJanine
HansenMagnus Paulsen
Soggetto topico POLITICAL SCIENCE / Public Policy / Social Services & Welfare
ISBN 1-4473-7189-5
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Front Cover -- Digital Public Employment Services in Action -- Copyright Page -- Dedication -- Table of Contents -- List of figures and tables -- Notes on contributors -- 1 Introduction -- A third age of public employment services -- Digital firsts -- Everything at stake -- References -- 2 From politics to code: the unfolding of EU digital aspirations into practice -- Introduction -- Digital transformation of public services -- Digital transformation of public employment services -- Research design -- Data collection and analysis -- Findings -- Statistical profiling: the Probability of Exit algorithm in Ireland as a state apparatus -- Public employment services statistical profiling: a problematic approach -- Probability of Exit statistical profiling algorithm and its social life -- Conclusion -- References -- 3 Algorithmic profiling of the unemployed -- Introduction -- Datafication -- Method -- Reviewing the archetypical profiling algorithms -- Mathematical visions of a person -- Generic structure long-term unemployed sorting/profiling algorithms -- Inaccuracy -- Administrative context -- Sociological impacts -- Towards some concluding reflections -- References -- 4 The making of an unemployed population -- Introduction -- Method -- Extracting data from people: censusing people -- Extracting data from people: the Labour Force Survey -- Addressing the labour market through census questions -- Data extraction and cleaning -- Making a population out of data -- Discussion -- References -- 5 Open inquiry into disruptive digital services -- Background and context -- Digital disruption and government services -- Early advances into digital public employment services -- Call to action -- A HECAT framework for user-.centred disruptive technologies -- Design process -- Phase 1: Scoping and benchmarking the digital landscape of public employment services.
Sociological investigation -- Technological investigation -- Identifying challenges -- Closed innovation -- Limited user engagement -- Data availability -- Overcoming the challenges -- Phase 2: Ideation and discovery -- Iterative process -- Phase 3: Piloting 1 -- Expert panels -- Phase 4: Iterative refinement -- Phase 5: Piloting 2 -- Results and observations -- A framework for next generation user-centred disruptive technologies in public employment services -- Conclusion -- References -- 6 Legal considerations for algorithm development -- Introduction -- Proposal for a model for ensuring legality -- Legal requirements -- AI Act -- GDPR -- Principles of data protection -- Choice of legal basis -- Human rights law and administrative law -- Impact assessment -- Proportionality -- Fairness -- Data assessment -- Transparency -- Conclusion -- References -- 7 Labour market data, job matching and job quality -- Introduction -- Online matching platforms and profiling tools do not take into account job quality -- Job matching tools -- Profiling tools -- The output variable of current profiling tools, first drawbacks -- The need for a platform that considers job quality -- From the current practice to our vision: accounting for multidimensional job quality -- Job quality: definitions and social sciences traditions -- Multidimensional job quality indices as inspirations -- The job quality wishes of unemployed and job quality at re-employment -- Job quality in the context of unemployment and job seeking -- Wish list of job quality dimensions and data sources for the MyLabourMarket tool -- Operationalisation through MyLabourMarket platform -- Conclusion -- References -- 8 Looking for a job: what types of information matter to jobseekers? -- Introduction -- The imposition of indisputable matter of course -- Negotiating credible knowledge.
Sign-up to shared beliefs -- Conclusion -- References -- 9 Digitising exclusion: the challenges of modern unemployment and public employment service delivery -- Introduction -- Methodology -- Meeting unemployment through street-level bureaucracy -- What policy says versus what is done -- Policy making: 'bottom-up' perspective -- Mass processing -- Management of 'sticky problems' -- Personal discretion -- Digital impacts on individual discretion -- Findings -- Exclusions at 'street and screen (digital) level' -- Street level -- Screen (digital) level -- Conclusion -- References -- 10 Co-designing digital services with service users, caseworkers and senior policy makers: the affordance and limitations of expert panels -- The political and ethical challenges of co-design -- Public employment service digitisation and co-design -- Method -- Considering scenarios -- Analysis: the imagined unemployed in digital services -- Reflections on co-designing -- Conclusion -- References -- 11 Digital or human support for the unemployed? Profiling tools and advisers at work in the French public employment services -- Introduction -- Statistical profiling in France: a helpful tool for advisers? -- Profiling tools within advisers' workplace environments -- Two ways advisers use profiling in their day-to-day work -- Conclusion -- References -- 12 Cyborg futures of care and welfare: acceptance and resistance of digital public employment services technologies as competent caregiver -- Introduction -- Care and public employment services -- Practices of care: on method and data -- Assemblages of caring practice -- Street-level bureaucrats as competent caregivers -- Artificial intelligence, algorithms and profiling tools as competent caregiver -- Care receivers -- Assemblages of humans and technology -- On cyborg futures -- References.
13 Exploring omni-channel welfare experiences in unemployment services -- Introduction -- Digitalisation of public employment services -- Public service omni-channel -- Omni-.channel and the Irish case -- Realities of the unemployed experience in Ireland -- 'If it's not broke, don't fix it' -- Consistency of experiences -- Personalisation of services -- Challenges of omni-channel welfare provision in Ireland -- Risk of exclusion -- Rural service users -- Disarray with current services -- Conclusion -- References -- 14 Profiling and subjectification of unemployed people: exploring the case of Slovenian public employment services -- Introduction -- Theoretical approach: governing unemployed people through digital technologies -- Methods -- Findings -- Management level -- The built-in promises of profiling: what can profiling do? -- The built-in limitations: what profiling cannot do -- Counsellor level -- Saving resources -- Making citizens anxious or motivated? -- Moulding labour market expectations and reality checks -- Unemployed people -- Getting all kinds of information: the good, the bad, the ugly -- Relying on labour market information -- Concluding discussion -- References -- 15 Conclusion -- So, what is to be done? A manifesto for digital PES -- Starting by unpacking the citizen's experience -- Back to first principles with a deep understanding of the welfare state and its institutional context -- Beyond automating existing services -- From target groups to inclusive personalisation -- Embracing interdisciplinary and inclusive research for digital public employment services -- Index.
Record Nr. UNISA-996657767403316
Demazière Didier  
Bristol : , : Policy Press, , 2025
Materiale a stampa
Lo trovi qui: Univ. di Salerno
Opac: Controlla la disponibilità qui