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What to say to a porcupine [[electronic resource] ] : 20 humorous tales that get to the heart of great customer service / / Richard S. Gallagher
| What to say to a porcupine [[electronic resource] ] : 20 humorous tales that get to the heart of great customer service / / Richard S. Gallagher |
| Autore | Gallagher Richard S |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | New York, : American Management Association, c2008 |
| Descrizione fisica | 1 online resource (126 p.) |
| Disciplina | 658.8/12 |
| Soggetto topico |
Customer services
Customer services - Management Customer relations |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-281-75797-7
9786611757977 0-8144-1056-1 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Contents; Acknowledgments; Introduction; Section I: The Basics; Section II: On the Front Lines; Section III: R-E-S-P-E-C-T; Section IV: Service Strategy; Section V: You and Your Service Team; Epilogue: Good Service Is More Than a Fable; Index; About the Author; |
| Record Nr. | UNINA-9910454400503321 |
Gallagher Richard S
|
||
| New York, : American Management Association, c2008 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
What to say to a porcupine [[electronic resource] ] : 20 humorous tales that get to the heart of great customer service / / Richard S. Gallagher
| What to say to a porcupine [[electronic resource] ] : 20 humorous tales that get to the heart of great customer service / / Richard S. Gallagher |
| Autore | Gallagher Richard S |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | New York, : American Management Association, c2008 |
| Descrizione fisica | 1 online resource (126 p.) |
| Disciplina | 658.8/12 |
| Soggetto topico |
Customer services
Customer services - Management Customer relations |
| ISBN |
1-281-75797-7
9786611757977 0-8144-1056-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Contents; Acknowledgments; Introduction; Section I: The Basics; Section II: On the Front Lines; Section III: R-E-S-P-E-C-T; Section IV: Service Strategy; Section V: You and Your Service Team; Epilogue: Good Service Is More Than a Fable; Index; About the Author; |
| Record Nr. | UNINA-9910782016503321 |
|
Gallagher Richard S
|
||
| New York, : American Management Association, c2008 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
What to say to a porcupine : 20 humorous tales that get to the heart of great customer service / / Richard S. Gallagher
| What to say to a porcupine : 20 humorous tales that get to the heart of great customer service / / Richard S. Gallagher |
| Autore | Gallagher Richard S |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | New York, : American Management Association, c2008 |
| Descrizione fisica | 1 online resource (126 p.) |
| Disciplina | 658.8/12 |
| Soggetto topico |
Customer services
Customer services - Management Customer relations |
| ISBN |
9786611757977
9781281757975 1281757977 9780814410561 0814410561 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Contents; Acknowledgments; Introduction; Section I: The Basics; Section II: On the Front Lines; Section III: R-E-S-P-E-C-T; Section IV: Service Strategy; Section V: You and Your Service Team; Epilogue: Good Service Is More Than a Fable; Index; About the Author; |
| Record Nr. | UNINA-9910969690503321 |
|
Gallagher Richard S
|
||
| New York, : American Management Association, c2008 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||