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Artificial intelligence for customer relationship management : solving customer problems / / Boris Galitsky
| Artificial intelligence for customer relationship management : solving customer problems / / Boris Galitsky |
| Autore | Galitsky Boris |
| Edizione | [1st ed. 2020.] |
| Pubbl/distr/stampa | Cham, Switzerland : , : Springer, , [2021] |
| Descrizione fisica | 1 online resource (XI, 445 p. 261 illus., 147 illus. in color.) |
| Disciplina | 005.437 |
| Collana | Human-Computer Interaction Series |
| Soggetto topico |
Artificial intelligence
Customer relations - Management User interfaces (Computer systems) |
| ISBN | 3-030-52167-2 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Introduction -- Distributional Semantics for CRM: Making word2vec Models Robust by Structurizing Them -- Employing Abstract Meaning Representation to Lay the Last Mile towards Reading Comprehension -- Summarized Logical Forms for Controlled Question Answering -- Summarized Logical Forms based on Abstract Meaning Representation and Discourse Trees -- Acquiring New Definitions of Entities -- Inferring Logical Clauses for Answering Complex Multi-hop Open Domain Questions -- Managing Customer Relations in an Explainable Way -- Recognizing Abstract Classes of Text Based on Discourse -- Conversational Explainability for CRM. |
| Record Nr. | UNINA-9910447243903321 |
Galitsky Boris
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| Cham, Switzerland : , : Springer, , [2021] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Artificial intelligence for customer relationship management : solving customer problems / / Boris Galitsky
| Artificial intelligence for customer relationship management : solving customer problems / / Boris Galitsky |
| Autore | Galitsky Boris |
| Edizione | [1st ed. 2021.] |
| Pubbl/distr/stampa | Cham, Switzerland : , : Springer, , [2021] |
| Descrizione fisica | 1 online resource (XIX, 463 p. 226 illus., 112 illus. in color.) |
| Disciplina | 005.437 |
| Collana | Human-Computer Interaction Series |
| Soggetto topico |
User interfaces (Computer systems)
Customer relations - Management Artificial intelligence |
| ISBN | 3-030-61641-X |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Chatbots for CRM and Dialogue Management -- Recommendation by Joining a Human Conversation -- Adjusting Chatbot Conversation to User Personality and Mood -- A Virtual Social Promotion Chatbot with Persuasion and Rhetorical Coordination -- Concluding a CRM Session -- Truth, Lie and Hypocrisy -- Reasoning for Resolving Customer Complaints- Concept-based Learning of Complainant’s Behavior -- Reasoning and Simulation of Mental Attitudes of a Customer -- CRM Becomes Seriously Ill -- Conclusions. |
| Record Nr. | UNINA-9910483390703321 |
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Galitsky Boris
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| Cham, Switzerland : , : Springer, , [2021] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Artificial intelligence for customer relationship management : solving customer problems / / Boris Galitsky
| Artificial intelligence for customer relationship management : solving customer problems / / Boris Galitsky |
| Autore | Galitsky Boris |
| Edizione | [1st ed. 2021.] |
| Pubbl/distr/stampa | Cham, Switzerland : , : Springer, , [2021] |
| Descrizione fisica | 1 online resource (XIX, 463 p. 226 illus., 112 illus. in color.) |
| Disciplina | 005.437 |
| Collana | Human-Computer Interaction Series |
| Soggetto topico |
User interfaces (Computer systems)
Customer relations - Management Artificial intelligence |
| ISBN | 3-030-61641-X |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Chatbots for CRM and Dialogue Management -- Recommendation by Joining a Human Conversation -- Adjusting Chatbot Conversation to User Personality and Mood -- A Virtual Social Promotion Chatbot with Persuasion and Rhetorical Coordination -- Concluding a CRM Session -- Truth, Lie and Hypocrisy -- Reasoning for Resolving Customer Complaints- Concept-based Learning of Complainant’s Behavior -- Reasoning and Simulation of Mental Attitudes of a Customer -- CRM Becomes Seriously Ill -- Conclusions. |
| Record Nr. | UNISA-996464437703316 |
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Galitsky Boris
|
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| Cham, Switzerland : , : Springer, , [2021] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. di Salerno | ||
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Artificial intelligence for customer relationship management : solving customer problems / / Boris Galitsky
| Artificial intelligence for customer relationship management : solving customer problems / / Boris Galitsky |
| Autore | Galitsky Boris |
| Edizione | [1st ed. 2020.] |
| Pubbl/distr/stampa | Cham, Switzerland : , : Springer, , [2021] |
| Descrizione fisica | 1 online resource (XI, 445 p. 261 illus., 147 illus. in color.) |
| Disciplina | 005.437 |
| Collana | Human-Computer Interaction Series |
| Soggetto topico |
Artificial intelligence
Customer relations - Management User interfaces (Computer systems) |
| ISBN | 3-030-52167-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Introduction -- Distributional Semantics for CRM: Making word2vec Models Robust by Structurizing Them -- Employing Abstract Meaning Representation to Lay the Last Mile towards Reading Comprehension -- Summarized Logical Forms for Controlled Question Answering -- Summarized Logical Forms based on Abstract Meaning Representation and Discourse Trees -- Acquiring New Definitions of Entities -- Inferring Logical Clauses for Answering Complex Multi-hop Open Domain Questions -- Managing Customer Relations in an Explainable Way -- Recognizing Abstract Classes of Text Based on Discourse -- Conversational Explainability for CRM. |
| Record Nr. | UNISA-996465452803316 |
|
Galitsky Boris
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||
| Cham, Switzerland : , : Springer, , [2021] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. di Salerno | ||
| ||
Computational Autism / / by Boris Galitsky
| Computational Autism / / by Boris Galitsky |
| Autore | Galitsky Boris |
| Edizione | [1st ed. 2016.] |
| Pubbl/distr/stampa | Cham : , : Springer International Publishing : , : Imprint : Springer, , 2016 |
| Descrizione fisica | 1 online resource (XI, 380 p. 149 illus., 78 illus. in color.) |
| Disciplina | 616.898203 |
| Collana | Human–Computer Interaction Series |
| Soggetto topico |
Artificial intelligence
User interfaces (Computer systems) Human-computer interaction Neurology Computer arithmetic and logic units Computer science Social sciences - Data processing Artificial Intelligence User Interfaces and Human Computer Interaction Arithmetic and Logic Structures Computer Science Logic and Foundations of Programming Computer Application in Social and Behavioral Sciences |
| ISBN | 9783319399720 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Introduction -- Computational Models of Autism -- Intuitive Theory of Mind -- Formalizing Theory of Mind -- Theory of Mind Engine -- Reasoning Beyond the Mental World -- Autistic Learning and Cognition -- Rehabilitating Autistic Reasoning -- |
| Record Nr. | UNINA-9910255013803321 |
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Galitsky Boris
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| Cham : , : Springer International Publishing : , : Imprint : Springer, , 2016 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Developing Enterprise Chatbots : Learning Linguistic Structures / / by Boris Galitsky
| Developing Enterprise Chatbots : Learning Linguistic Structures / / by Boris Galitsky |
| Autore | Galitsky Boris |
| Edizione | [1st ed. 2019.] |
| Pubbl/distr/stampa | Cham : , : Springer International Publishing : , : Imprint : Springer, , 2019 |
| Descrizione fisica | 1 online resource (566 pages) |
| Disciplina |
006.3
006.35 |
| Soggetto topico |
Artificial intelligence
Computational linguistics Software engineering Artificial Intelligence Computational Linguistics Software Engineering |
| ISBN | 3-030-04299-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Introduction to Chatbots -- Social Chatbots and Development Platforms -- Chatbot Components and Architectures -- Providing Natural Language Access to a Database -- Chatbot Relevance at Syntactic Level -- Semantic Skeleton-based Search for Question and Answering Chatbots -- Relevance at the Level of Paragraph: Parse Thickets -- Chatbot Thesauri -- Content Processing Pipeline -- Achieving Rhetoric Agreement in a Conversation -- Discourse-level Dialogue Management,- Chatbots Providing and Accepting Argumentation. . |
| Record Nr. | UNINA-9910337849403321 |
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Galitsky Boris
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| Cham : , : Springer International Publishing : , : Imprint : Springer, , 2019 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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