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The real-time contact center [[electronic resource] /] / Donna Fluss
| The real-time contact center [[electronic resource] /] / Donna Fluss |
| Autore | Fluss Donna |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | New York, NY, : AMACOM Books, c2005 |
| Descrizione fisica | 1 online resource (240 p.) |
| Disciplina | 658.8/12 |
| Soggetto topico |
Call centers - Management
Call centers - Computer network resources Customer services - Management |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-281-12688-8
9786611126889 0-8144-2908-4 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Transforming contact centers into real-time enterprises -- The development of the real-time contact center -- Contact center infrastructure -- The power of speech recognition for self-service -- Designing, building, and maintaining a vibrant eService strategy -- Strategic role of quality management and liability recording -- The role of performance management in real-time contact centers -- Productivity and quality enhancement systems in real-time contact centers -- Real-time analytics : conquering the unstructured data challenge -- Contact center staffing and management -- Building and managing contact centers -- Navigating the offshore landscape -- Creating a world-class real-time engaged contact center -- Maximizing the benefits of the real-time contact center -- A final word. |
| Record Nr. | UNINA-9910450359503321 |
Fluss Donna
|
||
| New York, NY, : AMACOM Books, c2005 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The real-time contact center [[electronic resource] /] / Donna Fluss
| The real-time contact center [[electronic resource] /] / Donna Fluss |
| Autore | Fluss Donna |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | New York, NY, : AMACOM Books, c2005 |
| Descrizione fisica | 1 online resource (240 p.) |
| Disciplina | 658.8/12 |
| Soggetto topico |
Call centers - Management
Call centers - Computer network resources Customer services - Management |
| ISBN |
1-281-12688-8
9786611126889 0-8144-2908-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Transforming contact centers into real-time enterprises -- The development of the real-time contact center -- Contact center infrastructure -- The power of speech recognition for self-service -- Designing, building, and maintaining a vibrant eService strategy -- Strategic role of quality management and liability recording -- The role of performance management in real-time contact centers -- Productivity and quality enhancement systems in real-time contact centers -- Real-time analytics : conquering the unstructured data challenge -- Contact center staffing and management -- Building and managing contact centers -- Navigating the offshore landscape -- Creating a world-class real-time engaged contact center -- Maximizing the benefits of the real-time contact center -- A final word. |
| Record Nr. | UNINA-9910783444403321 |
|
Fluss Donna
|
||
| New York, NY, : AMACOM Books, c2005 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The real-time contact center / / Donna Fluss
| The real-time contact center / / Donna Fluss |
| Autore | Fluss Donna |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | New York, NY, : AMACOM Books, c2005 |
| Descrizione fisica | 1 online resource (240 p.) |
| Disciplina | 658.8/12 |
| Soggetto topico |
Call centers - Management
Call centers - Computer network resources Customer services - Management |
| ISBN |
9786611126889
9781281126887 1281126888 9780814429082 0814429084 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Transforming contact centers into real-time enterprises -- The development of the real-time contact center -- Contact center infrastructure -- The power of speech recognition for self-service -- Designing, building, and maintaining a vibrant eService strategy -- Strategic role of quality management and liability recording -- The role of performance management in real-time contact centers -- Productivity and quality enhancement systems in real-time contact centers -- Real-time analytics : conquering the unstructured data challenge -- Contact center staffing and management -- Building and managing contact centers -- Navigating the offshore landscape -- Creating a world-class real-time engaged contact center -- Maximizing the benefits of the real-time contact center -- A final word. |
| Record Nr. | UNINA-9910960439203321 |
|
Fluss Donna
|
||
| New York, NY, : AMACOM Books, c2005 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||