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New service paradigms [[electronic resource] ] : AMA SERVSIG Conference 2003 / / guest editors: Jay Kandampully and Raymond P. Fisk
| New service paradigms [[electronic resource] ] : AMA SERVSIG Conference 2003 / / guest editors: Jay Kandampully and Raymond P. Fisk |
| Pubbl/distr/stampa | [Bradford, England], : Emerald Group Pub., 2004 |
| Descrizione fisica | 1 online resource (145 p.) |
| Disciplina |
658.8
658.812 |
| Altri autori (Persone) |
KandampullyJay
FiskRaymond P |
| Collana | Managing service quality |
| Soggetto topico |
Customer services
Customer relations |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-280-51545-7
9786610515455 1-84544-405-1 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Contents; Abstracts & keywords; Editorial; It's time to get to first principles in service design; Towards a better understanding of service excellence; The almost customer: a missed opportunity to enhance corporate success; Complaint management profitability: what do complaint managers know?; Customer clubs in a relationship perspective: a telecom case; An integrated framework for customer value and customer-relationshipmanagement performance: a customer-based perspective from China; Why customers stay: reasons and consequences of inertia in financial services
Client valuation in private banking: results of a case study in SwitzerlandReconceptualizing customer perceived value: the value of time and place; ICT: the creation of value and differentiation in services; Value across fulfillment-product categories of Internet shopping; Service quality and marketing performance in business-to-business markets: exploring the mediating role of client satisfaction; Customer involvement in new service development: a conversational approach; Book reviews |
| Record Nr. | UNINA-9910449671603321 |
| [Bradford, England], : Emerald Group Pub., 2004 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
New service paradigms [[electronic resource] ] : AMA SERVSIG Conference 2003 / / guest editors: Jay Kandampully and Raymond P. Fisk
| New service paradigms [[electronic resource] ] : AMA SERVSIG Conference 2003 / / guest editors: Jay Kandampully and Raymond P. Fisk |
| Pubbl/distr/stampa | [Bradford, England], : Emerald Group Pub., 2004 |
| Descrizione fisica | 1 online resource (145 p.) |
| Disciplina |
658.8
658.812 |
| Altri autori (Persone) |
KandampullyJay
FiskRaymond P |
| Collana | Managing service quality |
| Soggetto topico |
Customer services
Customer relations |
| ISBN |
1-280-51545-7
9786610515455 1-84544-405-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Contents; Abstracts & keywords; Editorial; It's time to get to first principles in service design; Towards a better understanding of service excellence; The almost customer: a missed opportunity to enhance corporate success; Complaint management profitability: what do complaint managers know?; Customer clubs in a relationship perspective: a telecom case; An integrated framework for customer value and customer-relationshipmanagement performance: a customer-based perspective from China; Why customers stay: reasons and consequences of inertia in financial services
Client valuation in private banking: results of a case study in SwitzerlandReconceptualizing customer perceived value: the value of time and place; ICT: the creation of value and differentiation in services; Value across fulfillment-product categories of Internet shopping; Service quality and marketing performance in business-to-business markets: exploring the mediating role of client satisfaction; Customer involvement in new service development: a conversational approach; Book reviews |
| Record Nr. | UNINA-9910783030003321 |
| [Bradford, England], : Emerald Group Pub., 2004 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
New service paradigms : AMA SERVSIG Conference 2003 / / guest editors: Jay Kandampully and Raymond P. Fisk
| New service paradigms : AMA SERVSIG Conference 2003 / / guest editors: Jay Kandampully and Raymond P. Fisk |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | [Bradford, England], : Emerald Group Pub., 2004 |
| Descrizione fisica | 1 online resource (145 p.) |
| Disciplina |
658.8
658.812 |
| Altri autori (Persone) |
KandampullyJay
FiskRaymond P |
| Collana | Managing service quality |
| Soggetto topico |
Customer services
Customer relations |
| ISBN |
1-280-51545-7
9786610515455 1-84544-405-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Contents; Abstracts & keywords; Editorial; It's time to get to first principles in service design; Towards a better understanding of service excellence; The almost customer: a missed opportunity to enhance corporate success; Complaint management profitability: what do complaint managers know?; Customer clubs in a relationship perspective: a telecom case; An integrated framework for customer value and customer-relationshipmanagement performance: a customer-based perspective from China; Why customers stay: reasons and consequences of inertia in financial services
Client valuation in private banking: results of a case study in SwitzerlandReconceptualizing customer perceived value: the value of time and place; ICT: the creation of value and differentiation in services; Value across fulfillment-product categories of Internet shopping; Service quality and marketing performance in business-to-business markets: exploring the mediating role of client satisfaction; Customer involvement in new service development: a conversational approach; Book reviews |
| Record Nr. | UNINA-9910817451203321 |
| [Bradford, England], : Emerald Group Pub., 2004 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||