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Designing service processes to unlock value / / Joy M. Field
| Designing service processes to unlock value / / Joy M. Field |
| Autore | Field Joy M. |
| Edizione | [Second edition.] |
| Pubbl/distr/stampa | New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2017 |
| Descrizione fisica | 1 online resource (151 pages) |
| Disciplina | 658.812 |
| Collana | Service systems and innovations in business and society collection |
| Soggetto topico | Customer services |
| Soggetto genere / forma | Electronic books. |
| Soggetto non controllato |
customer
innovation processes self-service services service inventory service process design service provider value co-creation |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1. Introduction -- 2. The changing nature of service processes -- 3. Value co-creation in service processes -- 4. Knowledge-intensive services -- 5. Unlocking capabilities -- Notes -- References -- Index. |
| Record Nr. | UNINA-9910136583103321 |
Field Joy M.
|
||
| New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2017 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Designing service processes to unlock value / / Joy M. Field
| Designing service processes to unlock value / / Joy M. Field |
| Autore | Field Joy M. |
| Edizione | [Second edition.] |
| Pubbl/distr/stampa | New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2017 |
| Descrizione fisica | 1 online resource (151 pages) |
| Disciplina | 658.812 |
| Collana | Service systems and innovations in business and society collection |
| Soggetto topico | Customer services |
| Soggetto non controllato |
customer
innovation processes self-service services service inventory service process design service provider value co-creation |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1. Introduction -- 2. The changing nature of service processes -- 3. Value co-creation in service processes -- 4. Knowledge-intensive services -- 5. Unlocking capabilities -- Notes -- References -- Index. |
| Record Nr. | UNINA-9910798705803321 |
|
Field Joy M.
|
||
| New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2017 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Designing service processes to unlock value / / Joy M. Field
| Designing service processes to unlock value / / Joy M. Field |
| Autore | Field Joy M. |
| Edizione | [Second edition.] |
| Pubbl/distr/stampa | New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2017 |
| Descrizione fisica | 1 online resource (151 pages) |
| Disciplina | 658.812 |
| Collana | Service systems and innovations in business and society collection |
| Soggetto topico | Customer services |
| Soggetto non controllato |
customer
innovation processes self-service services service inventory service process design service provider value co-creation |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1. Introduction -- 2. The changing nature of service processes -- 3. Value co-creation in service processes -- 4. Knowledge-intensive services -- 5. Unlocking capabilities -- Notes -- References -- Index. |
| Record Nr. | UNINA-9910818544503321 |
|
Field Joy M.
|
||
| New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2017 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||