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Designing service processes to unlock value [[electronic resource] /] / Joy M. Field
| Designing service processes to unlock value [[electronic resource] /] / Joy M. Field |
| Autore | Field Joy M |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | [New York, N.Y.] (222 East 46th Street, New York, NY 10017), : Business Expert Press, 2012 |
| Descrizione fisica | 1 online resource (218 p.) |
| Disciplina | 658.812 |
| Collana | Service systems and innovations in business and society collection |
| Soggetto topico | Customer services |
| Soggetto genere / forma | Electronic books. |
| Soggetto non controllato |
services
processes innovation service process design service provider customer self-service service inventory value co-creation |
| ISBN |
1-283-89506-4
1-60649-305-1 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1. Introduction -- 2. The changing nature of service processes -- 3. Value co-creation in service processes -- 4. Knowledge-intensive services -- 5. Unlocking capabilities -- References -- Index. |
| Record Nr. | UNINA-9910463029903321 |
Field Joy M
|
||
| [New York, N.Y.] (222 East 46th Street, New York, NY 10017), : Business Expert Press, 2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Designing service processes to unlock value [[electronic resource] /] / Joy M. Field
| Designing service processes to unlock value [[electronic resource] /] / Joy M. Field |
| Autore | Field Joy M |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | [New York, N.Y.] (222 East 46th Street, New York, NY 10017), : Business Expert Press, 2012 |
| Descrizione fisica | 1 online resource (218 p.) |
| Disciplina | 658.812 |
| Collana | Service systems and innovations in business and society collection |
| Soggetto topico | Customer services |
| Soggetto genere / forma | Electronic books. |
| Soggetto non controllato |
services
processes innovation service process design service provider customer self-service service inventory value co-creation |
| ISBN |
1-283-89506-4
1-60649-305-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1. Introduction -- 2. The changing nature of service processes -- 3. Value co-creation in service processes -- 4. Knowledge-intensive services -- 5. Unlocking capabilities -- References -- Index. |
| Record Nr. | UNINA-9910526392503321 |
|
Field Joy M
|
||
| [New York, N.Y.] (222 East 46th Street, New York, NY 10017), : Business Expert Press, 2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||