Your customers' perception of quality : what it means to your bottom line and how to control it / / by Baboo Kureemun and Robert Fantina |
Autore | Kureemun Baboo |
Edizione | [1st edition] |
Pubbl/distr/stampa | Boca Raton, FL : , : Productivity Press, an imprint of Taylor and Francis, , 2011 |
Descrizione fisica | 1 online resource (216 pages) : illustrations |
Disciplina | 658.4/013 |
Collana | Productivity Press Book |
Soggetto topico |
Quality of products - Public opinion
Consumers - Attitudes |
Soggetto genere / forma | Electronic books. |
ISBN |
0-429-25217-X
1-4398-4582-4 1-4398-4581-6 1-4398-9123-0 |
Formato | Materiale a stampa |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto | chapter 1 The Neglected Frontier of Quality in Today’s Qualitysphere -- chapter 2 Why Customers’ Perception of Quality Is So Important -- chapter 3 Demonstrating the Return on Investment in Customer Perception of Quality -- chapter 4 Garnering Support and Gaining Endorsement -- chapter 5 A Framework to Derive the Right Investments -- chapter 6 Managing a Journey of Continuous Improvement -- chapter 7 Metrics That Prove the Worth of the Initiatives -- chapter 8 Delivering a Capability to Sustain Customers’ Perception of Quality Function -- chapter 9 Common Hurdles That Plague Customers’ Perception of Quality Initiatives. |
Record Nr. | UNINA-9910463837003321 |
Kureemun Baboo | ||
Boca Raton, FL : , : Productivity Press, an imprint of Taylor and Francis, , 2011 | ||
Materiale a stampa | ||
Lo trovi qui: Univ. Federico II | ||
|
Your customers' perception of quality : what it means to your bottom line and how to control it / / by Baboo Kureemun and Robert Fantina |
Autore | Kureemun Baboo |
Edizione | [1st edition] |
Pubbl/distr/stampa | Boca Raton, FL : , : Productivity Press, an imprint of Taylor and Francis, , 2011 |
Descrizione fisica | 1 online resource (216 pages) : illustrations |
Disciplina | 658.4/013 |
Collana | Productivity Press Book |
Soggetto topico |
Quality of products - Public opinion
Consumers - Attitudes |
ISBN |
0-429-25217-X
1-4398-4582-4 1-4398-4581-6 1-4398-9123-0 |
Formato | Materiale a stampa |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto | chapter 1 The Neglected Frontier of Quality in Today’s Qualitysphere -- chapter 2 Why Customers’ Perception of Quality Is So Important -- chapter 3 Demonstrating the Return on Investment in Customer Perception of Quality -- chapter 4 Garnering Support and Gaining Endorsement -- chapter 5 A Framework to Derive the Right Investments -- chapter 6 Managing a Journey of Continuous Improvement -- chapter 7 Metrics That Prove the Worth of the Initiatives -- chapter 8 Delivering a Capability to Sustain Customers’ Perception of Quality Function -- chapter 9 Common Hurdles That Plague Customers’ Perception of Quality Initiatives. |
Record Nr. | UNINA-9910788059203321 |
Kureemun Baboo | ||
Boca Raton, FL : , : Productivity Press, an imprint of Taylor and Francis, , 2011 | ||
Materiale a stampa | ||
Lo trovi qui: Univ. Federico II | ||
|
Your customers' perception of quality : what it means to your bottom line and how to control it / / by Baboo Kureemun and Robert Fantina |
Autore | Kureemun Baboo |
Edizione | [1st edition] |
Pubbl/distr/stampa | Boca Raton, FL : , : Productivity Press, an imprint of Taylor and Francis, , 2011 |
Descrizione fisica | 1 online resource (216 pages) : illustrations |
Disciplina | 658.4/013 |
Collana | Productivity Press Book |
Soggetto topico |
Quality of products - Public opinion
Consumers - Attitudes |
ISBN |
0-429-25217-X
1-4398-4582-4 1-4398-4581-6 1-4398-9123-0 |
Formato | Materiale a stampa |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto | chapter 1 The Neglected Frontier of Quality in Today’s Qualitysphere -- chapter 2 Why Customers’ Perception of Quality Is So Important -- chapter 3 Demonstrating the Return on Investment in Customer Perception of Quality -- chapter 4 Garnering Support and Gaining Endorsement -- chapter 5 A Framework to Derive the Right Investments -- chapter 6 Managing a Journey of Continuous Improvement -- chapter 7 Metrics That Prove the Worth of the Initiatives -- chapter 8 Delivering a Capability to Sustain Customers’ Perception of Quality Function -- chapter 9 Common Hurdles That Plague Customers’ Perception of Quality Initiatives. |
Record Nr. | UNINA-9910817259903321 |
Kureemun Baboo | ||
Boca Raton, FL : , : Productivity Press, an imprint of Taylor and Francis, , 2011 | ||
Materiale a stampa | ||
Lo trovi qui: Univ. Federico II | ||
|