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Award-winning customer service [[electronic resource] ] : 101 ways to guarantee great performance / / Renée Evenson
| Award-winning customer service [[electronic resource] ] : 101 ways to guarantee great performance / / Renée Evenson |
| Autore | Evenson Renee <1951-> |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | New York, : AMACOM, c2007 |
| Descrizione fisica | xvii, 232 p |
| Disciplina | 658.8/12 |
| Soggetto topico |
Customer services
Customer relations Employees - Training of |
| ISBN |
1-281-12883-X
9786611128838 0-8144-0060-4 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Customers: delight your audience -- Performance: your role of a lifetime -- Planning: a good script begins with thoughtful consideration -- Communication: choose the right lines in the cript -- Leadership: great performances need great direction -- Preparation: things are going to change -- Training: learn your lines -- Teamwork: the actors make the cast -- Motivation: monitoring the process -- Feedback: rave reviews and poor reviews -- Meetings: on the spot rehearsals -- Conflict: every production has turmoil -- Commitment: take it from the top -- Quick tips: cue cards. |
| Record Nr. | UNINA-9910679726403321 |
Evenson Renee <1951->
|
||
| New York, : AMACOM, c2007 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Customer service management training 101 [[electronic resource] ] : quick and easy techniques that get great results / / Renée Evenson
| Customer service management training 101 [[electronic resource] ] : quick and easy techniques that get great results / / Renée Evenson |
| Autore | Evenson Renee <1951-> |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | New York, : American Management Association, c2012 |
| Descrizione fisica | 1 online resource (306 p.) |
| Disciplina | 658.3/1245 |
| Soggetto topico |
Customer services - Management
Executives - Training of Time management Leadership Communication in management |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-283-31957-8
9786613319579 0-8144-1716-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Managing yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence. |
| Record Nr. | UNINA-9910457738403321 |
|
Evenson Renee <1951->
|
||
| New York, : American Management Association, c2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Customer service management training 101 [[electronic resource] ] : quick and easy techniques that get great results / / Renée Evenson
| Customer service management training 101 [[electronic resource] ] : quick and easy techniques that get great results / / Renée Evenson |
| Autore | Evenson Renee <1951-> |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | New York, : American Management Association, c2012 |
| Descrizione fisica | 1 online resource (306 p.) |
| Disciplina | 658.3/1245 |
| Soggetto topico |
Customer services - Management
Executives - Training of Time management Leadership Communication in management |
| ISBN |
1-283-31957-8
9786613319579 0-8144-1716-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Managing yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence. |
| Record Nr. | UNINA-9910781628703321 |
|
Evenson Renee <1951->
|
||
| New York, : American Management Association, c2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Customer service management training 101 : quick and easy techniques that get great results / / Renée Evenson
| Customer service management training 101 : quick and easy techniques that get great results / / Renée Evenson |
| Autore | Evenson Renee <1951-> |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | New York, : American Management Association, c2012 |
| Descrizione fisica | 1 online resource (306 p.) |
| Disciplina | 658.3/1245 |
| Soggetto topico |
Customer services - Management
Executives - Training of Time management Leadership Communication in management |
| ISBN |
1-283-31957-8
9786613319579 0-8144-1716-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Managing yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence. |
| Altri titoli varianti | Quick and easy techniques that get great results |
| Record Nr. | UNINA-9910812346203321 |
|
Evenson Renee <1951->
|
||
| New York, : American Management Association, c2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Customer service training 101 [[electronic resource] ] : quick and easy techniques that get great results / / Renee Evenson
| Customer service training 101 [[electronic resource] ] : quick and easy techniques that get great results / / Renee Evenson |
| Autore | Evenson Renee <1951-> |
| Pubbl/distr/stampa | New York, : AMACOM, c2005 |
| Descrizione fisica | 1 online resource (222 p.) |
| Disciplina | 658.8/12 |
| Soggetto topico |
Customer relations
Customer services Employees - Training of |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-281-12704-3
9786611127046 0-8144-2904-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Preliminaries; Contents; Acknowledgments; Introduction; Tips for the Trainer; Tips for the Student; CHAPTER 1 Taking Baby Steps The Basics; CHAPTER 2 Tossing the Ball Back and Forth Effective Communication; CHAPTER 3 Jumping in with Both Feet Relationship Building; CHAPTER 4 Seeing Eye to Eye; CHAPTER 5 Saying It with a Smile Telephone Contacts; CHAPTER 6 Looking Before You Leap E commerce Contacts; CHAPTER 7 Calming the Storm Difficult Customer Contacts; CHAPTER 8 Hitting the Ground Running; CHAPTER 9 Being the Best You Can Be The Total Package; Index |
| Record Nr. | UNINA-9910449801303321 |
|
Evenson Renee <1951->
|
||
| New York, : AMACOM, c2005 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Customer service training 101 [[electronic resource] ] : quick and easy techniques that get great results / / Renee Evenson
| Customer service training 101 [[electronic resource] ] : quick and easy techniques that get great results / / Renee Evenson |
| Autore | Evenson Renee <1951-> |
| Pubbl/distr/stampa | New York, : AMACOM, c2005 |
| Descrizione fisica | 1 online resource (222 p.) |
| Disciplina | 658.8/12 |
| Soggetto topico |
Customer relations
Customer services Employees - Training of |
| ISBN |
1-281-12704-3
9786611127046 0-8144-2904-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Preliminaries; Contents; Acknowledgments; Introduction; Tips for the Trainer; Tips for the Student; CHAPTER 1 Taking Baby Steps The Basics; CHAPTER 2 Tossing the Ball Back and Forth Effective Communication; CHAPTER 3 Jumping in with Both Feet Relationship Building; CHAPTER 4 Seeing Eye to Eye; CHAPTER 5 Saying It with a Smile Telephone Contacts; CHAPTER 6 Looking Before You Leap E commerce Contacts; CHAPTER 7 Calming the Storm Difficult Customer Contacts; CHAPTER 8 Hitting the Ground Running; CHAPTER 9 Being the Best You Can Be The Total Package; Index |
| Record Nr. | UNINA-9910783445303321 |
|
Evenson Renee <1951->
|
||
| New York, : AMACOM, c2005 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Customer service training 101 : quick and easy techniques that get great results / / Renee Evenson
| Customer service training 101 : quick and easy techniques that get great results / / Renee Evenson |
| Autore | Evenson Renee <1951-> |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | New York, : AMACOM, c2005 |
| Descrizione fisica | 1 online resource (222 p.) |
| Disciplina | 658.8/12 |
| Soggetto topico |
Customer relations
Customer services Employees - Training of |
| ISBN |
1-281-12704-3
9786611127046 0-8144-2904-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Preliminaries; Contents; Acknowledgments; Introduction; Tips for the Trainer; Tips for the Student; CHAPTER 1 Taking Baby Steps The Basics; CHAPTER 2 Tossing the Ball Back and Forth Effective Communication; CHAPTER 3 Jumping in with Both Feet Relationship Building; CHAPTER 4 Seeing Eye to Eye; CHAPTER 5 Saying It with a Smile Telephone Contacts; CHAPTER 6 Looking Before You Leap E commerce Contacts; CHAPTER 7 Calming the Storm Difficult Customer Contacts; CHAPTER 8 Hitting the Ground Running; CHAPTER 9 Being the Best You Can Be The Total Package; Index |
| Record Nr. | UNINA-9910827820003321 |
|
Evenson Renee <1951->
|
||
| New York, : AMACOM, c2005 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||