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QUIS 9 symposium [[electronic resource] ] : service excellence in management / / guest editors: Professor Anders Gustafsson and Professor Bo Evardsson
| QUIS 9 symposium [[electronic resource] ] : service excellence in management / / guest editors: Professor Anders Gustafsson and Professor Bo Evardsson |
| Pubbl/distr/stampa | Bradford, England, : Emerald Group Publishing, c2005 |
| Descrizione fisica | 1 online resource (91 p.) |
| Altri autori (Persone) |
EvardssonBo
GustafssonAnders |
| Collana | Managing service quality an international journal |
| Soggetto topico |
Customer services - Management
Service industries |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-280-50853-1
9786610508532 1-84544-266-0 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | CONTENTS; EDITORIAL ADVISORY BOARD; Guest editorial; Service quality: beyond cognitive assessment; Service quality as an important dimension of brand equity in Swiss services industries; A manufacturer becoming service provider - challenges and a paradox; Fading customer relationships in professional services; Does customer satisfaction lead to profitability?; E-services and offline fulfilment: how e-loyalty is created; The importance of attitude and appearance in the service encounter in retail and hospitality; Book review |
| Record Nr. | UNINA-9910450024003321 |
| Bradford, England, : Emerald Group Publishing, c2005 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
QUIS 9 symposium [[electronic resource] ] : service excellence in management / / guest editors: Professor Anders Gustafsson and Professor Bo Evardsson
| QUIS 9 symposium [[electronic resource] ] : service excellence in management / / guest editors: Professor Anders Gustafsson and Professor Bo Evardsson |
| Pubbl/distr/stampa | Bradford, England, : Emerald Group Publishing, c2005 |
| Descrizione fisica | 1 online resource (91 p.) |
| Altri autori (Persone) |
EvardssonBo
GustafssonAnders |
| Collana | Managing service quality an international journal |
| Soggetto topico |
Customer services - Management
Service industries |
| ISBN |
1-280-50853-1
9786610508532 1-84544-266-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | CONTENTS; EDITORIAL ADVISORY BOARD; Guest editorial; Service quality: beyond cognitive assessment; Service quality as an important dimension of brand equity in Swiss services industries; A manufacturer becoming service provider - challenges and a paradox; Fading customer relationships in professional services; Does customer satisfaction lead to profitability?; E-services and offline fulfilment: how e-loyalty is created; The importance of attitude and appearance in the service encounter in retail and hospitality; Book review |
| Record Nr. | UNINA-9910783216903321 |
| Bradford, England, : Emerald Group Publishing, c2005 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||