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Electronic commerce in the retail sector [[electronic resource] ] : from exploratory channel to strategic necessity / / guest editors Neil F. Doherty and Fiona Ellis-Chadwick
| Electronic commerce in the retail sector [[electronic resource] ] : from exploratory channel to strategic necessity / / guest editors Neil F. Doherty and Fiona Ellis-Chadwick |
| Pubbl/distr/stampa | Bradford, England, : Emerald Group Publishing, c2006 |
| Descrizione fisica | 1 online resource (197 p.) |
| Disciplina | 658.84 |
| Altri autori (Persone) |
DohertyNeil F
Ellis-ChadwickFiona |
| Collana | International Journal of Retail & Distribution Management |
| Soggetto topico |
Electronic commerce
Retail trade - Management |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-280-54729-4
9786610547296 1-84544-987-8 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; CONTENTS; EDITORIAL ADVISORY BOARD; Guest editorial; Comparing e-service performance across industry sectors; The provision of delivery information online: a missed opportunity; Developing a framework for measuring physical distribution service quality of multi-channel and "pure player" internet retailers; Cross-industry analysis of consumer assessments of internet retailers' service performances; E-shopping lovers and fearful conservatives: a market segmentation analysis; Why consumers hesitate to shop online; The UK grocery business: towards a sustainable model for virtual markets
E-commerce adoption in the retail sector: empirical insightsApplying the technology acceptance model to the online retailing of financial services; New perspectives in internet retailing: a review and strategic critique of the field |
| Record Nr. | UNINA-9910450736403321 |
| Bradford, England, : Emerald Group Publishing, c2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Electronic commerce in the retail sector [[electronic resource] ] : from exploratory channel to strategic necessity / / guest editors Neil F. Doherty and Fiona Ellis-Chadwick
| Electronic commerce in the retail sector [[electronic resource] ] : from exploratory channel to strategic necessity / / guest editors Neil F. Doherty and Fiona Ellis-Chadwick |
| Pubbl/distr/stampa | Bradford, England, : Emerald Group Publishing, c2006 |
| Descrizione fisica | 1 online resource (197 p.) |
| Disciplina | 658.84 |
| Altri autori (Persone) |
DohertyNeil F
Ellis-ChadwickFiona |
| Collana | International Journal of Retail & Distribution Management |
| Soggetto topico |
Electronic commerce
Retail trade - Management |
| ISBN |
1-280-54729-4
9786610547296 1-84544-987-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; CONTENTS; EDITORIAL ADVISORY BOARD; Guest editorial; Comparing e-service performance across industry sectors; The provision of delivery information online: a missed opportunity; Developing a framework for measuring physical distribution service quality of multi-channel and "pure player" internet retailers; Cross-industry analysis of consumer assessments of internet retailers' service performances; E-shopping lovers and fearful conservatives: a market segmentation analysis; Why consumers hesitate to shop online; The UK grocery business: towards a sustainable model for virtual markets
E-commerce adoption in the retail sector: empirical insightsApplying the technology acceptance model to the online retailing of financial services; New perspectives in internet retailing: a review and strategic critique of the field |
| Record Nr. | UNINA-9910783558403321 |
| Bradford, England, : Emerald Group Publishing, c2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Electronic commerce in the retail sector : from exploratory channel to strategic necessity / / guest editors Neil F. Doherty and Fiona Ellis-Chadwick
| Electronic commerce in the retail sector : from exploratory channel to strategic necessity / / guest editors Neil F. Doherty and Fiona Ellis-Chadwick |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Bradford, England, : Emerald Group Publishing, c2006 |
| Descrizione fisica | 1 online resource (197 p.) |
| Disciplina | 658.84 |
| Altri autori (Persone) |
DohertyNeil F
Ellis-ChadwickFiona |
| Collana | International Journal of Retail & Distribution Management |
| Soggetto topico |
Electronic commerce
Retail trade - Management |
| ISBN |
1-280-54729-4
9786610547296 1-84544-987-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; CONTENTS; EDITORIAL ADVISORY BOARD; Guest editorial; Comparing e-service performance across industry sectors; The provision of delivery information online: a missed opportunity; Developing a framework for measuring physical distribution service quality of multi-channel and "pure player" internet retailers; Cross-industry analysis of consumer assessments of internet retailers' service performances; E-shopping lovers and fearful conservatives: a market segmentation analysis; Why consumers hesitate to shop online; The UK grocery business: towards a sustainable model for virtual markets
E-commerce adoption in the retail sector: empirical insightsApplying the technology acceptance model to the online retailing of financial services; New perspectives in internet retailing: a review and strategic critique of the field |
| Record Nr. | UNINA-9910812336503321 |
| Bradford, England, : Emerald Group Publishing, c2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Transforming Field and Service Operations : Methodologies for Successful Technology-Driven Business Transformation / / edited by Gilbert Owusu, Paul O’Brien, John McCall, Neil F. Doherty
| Transforming Field and Service Operations : Methodologies for Successful Technology-Driven Business Transformation / / edited by Gilbert Owusu, Paul O’Brien, John McCall, Neil F. Doherty |
| Edizione | [1st ed. 2013.] |
| Pubbl/distr/stampa | Berlin, Heidelberg : , : Springer Berlin Heidelberg : , : Imprint : Springer, , 2013 |
| Descrizione fisica | 1 online resource (284 p.) |
| Disciplina |
004
330 650 658.1 |
| Soggetto topico |
Information technology
Business—Data processing Application software Organization Planning Management information systems IT in Business Computer Appl. in Administrative Data Processing Business Information Systems Business IT Infrastructure |
| ISBN | 3-642-44970-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
""Foreword""; ""Introduction""; ""Part I: The Case for Transforming Service and Field Operations""; ""Part II: Methods, Models and Enabling Technologies for Transforming Service and Field Operations""; ""Part III: Case Studies""; ""Part IV: Challenges, Outcomes and Future Directions""; ""Acknowledgements""; ""Contents""; ""List of Contributors""; ""Part I: The Case for Transforming Service and Field Operations""; ""Chapter 1: IT Exploitation Through Business Transformation: Experiences and Implications""; ""1.1 Introduction""; ""1.2 The Commoditisation of Information Technology""
""1.3 The Organisational Impacts of IT""""1.4 Do IT Investment Projects Deliver Value?""; ""1.5 Moving Towards an IT Exploitation Agenda""; ""1.6 Conclusions""; ""References""; ""Chapter 2: Transforming Field and Service Operations with Automation""; ""2.1 Introduction""; ""2.2 Service Production Management: Challenges in Realising an ERP for Service Industries""; ""2.2.1 Background""; ""2.2.2 Management of Change""; ""2.2.3 Introduction of New Technology""; ""2.3 Realising a Successful Service Production Management Implementation""; ""2.3.1 Maturity Framework: The 4 Cs"" ""2.3.2 Innovation-Driven Development""""2.4 Case Study: BTÂ?s Optimisation and Planning for Field Engineers""; ""2.5 Control of Workflow""; ""2.6 Increased Efficiency Through Simplicity""; ""2.7 Conclusions""; ""References""; ""Part II: Methods, Models and Enabling Technologies for Transforming Service and Field Operations""; ""Chapter 3: Designing Effective Operations: Balancing Multiple Business Objectives Using Simulation Models""; ""3.1 Introduction""; ""3.2 Different Approaches to the Complexity Problem""; ""3.2.1 The Problem of Complexity""; ""3.2.2 Current Organisational Approaches"" ""3.2.3 A New Approach""""3.3 Characterisation of the Organisation and Its Environment""; ""3.3.1 Characterising the Organisation: Cybernetics""; ""3.3.2 Characterising the Environment: Dimensions of Variety""; ""3.4 The Model""; ""3.4.1 Constructing the Model""; ""3.4.2 Control Loops and Information Flows""; ""3.4.3 Simulations to Explore Process Robustness""; ""3.5 Insights""; ""3.5.1 Balancing Performance Metrics""; ""3.5.2 The Effects of Enterprise Data Quality on Performance""; ""3.5.2.1 Technical, Organisational and Human Aspects""; ""3.6 Conclusions""; ""3.6.1 Practices"" ""3.6.2 Organisational Decision-Making""""References""; ""Chapter 4: System Dynamics Models of Field Force Operations""; ""4.1 Introduction""; ""4.2 Modelling Service Operations""; ""4.2.1 The `HydraulicsÂ? Approach and Field Operations""; ""4.2.2 Dynamic vs. Detail Complexity""; ""4.2.3 Methodology: Performance, Targets and Tension""; ""4.2.4 Testing the `TensionÂ? Hypothesis""; ""4.2.5 Modelling Resource Adjustments""; ""4.3 Simulation Experiments""; ""4.3.1 Simplified Model""; ""4.3.2 Simulation Results""; ""4.3.2.1 Overview""; ""4.3.2.2 Spike in Demand"" ""4.3.2.3 Reduction in Target Cycle Time"" |
| Record Nr. | UNINA-9910438081103321 |
| Berlin, Heidelberg : , : Springer Berlin Heidelberg : , : Imprint : Springer, , 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||