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Innovation and quality improvement in service organizations [[electronic resource] /] / guest editors, Alison M. Dean and Ross L. Chapman
| Innovation and quality improvement in service organizations [[electronic resource] /] / guest editors, Alison M. Dean and Ross L. Chapman |
| Pubbl/distr/stampa | Bradford, England, : Emerald Group Publishing, c2002 |
| Descrizione fisica | 1 online resource (104 p.) |
| Disciplina | 658.8 |
| Altri autori (Persone) |
ChapmanR. L (Ross L.)
DeanAlison M |
| Collana | Managing service quality |
| Soggetto topico |
Customer services - Management
Customer services - Quality control |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-280-47961-2
9786610479610 1-84544-712-3 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Contents; Abstracts & keywords; Editorial; Beyond customer loyalty; Innovation in logistic services and the new business model; Exploring the development of quality in higher education; E-government; An inter-industry comparison of quality management practices and performance; Attitudes of middle managers to quality-based organisational change; Service quality in call centres; Customers' perspectives on service quality and relationship quality in retail encounters; E-services and their role in B2C e-commerce; Note from the publisher; Author and title index |
| Record Nr. | UNINA-9910449908003321 |
| Bradford, England, : Emerald Group Publishing, c2002 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Innovation and quality improvement in service organizations [[electronic resource] /] / guest editors, Alison M. Dean and Ross L. Chapman
| Innovation and quality improvement in service organizations [[electronic resource] /] / guest editors, Alison M. Dean and Ross L. Chapman |
| Pubbl/distr/stampa | Bradford, England, : Emerald Group Publishing, c2002 |
| Descrizione fisica | 1 online resource (104 p.) |
| Disciplina | 658.8 |
| Altri autori (Persone) |
ChapmanR. L (Ross L.)
DeanAlison M |
| Collana | Managing service quality |
| Soggetto topico |
Customer services - Management
Customer services - Quality control |
| ISBN |
1-280-47961-2
9786610479610 1-84544-712-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Contents; Abstracts & keywords; Editorial; Beyond customer loyalty; Innovation in logistic services and the new business model; Exploring the development of quality in higher education; E-government; An inter-industry comparison of quality management practices and performance; Attitudes of middle managers to quality-based organisational change; Service quality in call centres; Customers' perspectives on service quality and relationship quality in retail encounters; E-services and their role in B2C e-commerce; Note from the publisher; Author and title index |
| Record Nr. | UNINA-9910783069003321 |
| Bradford, England, : Emerald Group Publishing, c2002 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Innovation and quality improvement in service organizations / / guest editors, Alison M. Dean and Ross L. Chapman
| Innovation and quality improvement in service organizations / / guest editors, Alison M. Dean and Ross L. Chapman |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Bradford, England, : Emerald Group Publishing, c2002 |
| Descrizione fisica | 1 online resource (104 p.) |
| Disciplina | 658.8 |
| Altri autori (Persone) |
ChapmanR. L (Ross L.)
DeanAlison M |
| Collana | Managing service quality |
| Soggetto topico |
Customer services - Management
Customer services - Quality control |
| ISBN |
1-280-47961-2
9786610479610 1-84544-712-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Contents; Abstracts & keywords; Editorial; Beyond customer loyalty; Innovation in logistic services and the new business model; Exploring the development of quality in higher education; E-government; An inter-industry comparison of quality management practices and performance; Attitudes of middle managers to quality-based organisational change; Service quality in call centres; Customers' perspectives on service quality and relationship quality in retail encounters; E-services and their role in B2C e-commerce; Note from the publisher; Author and title index |
| Record Nr. | UNINA-9910814510203321 |
| Bradford, England, : Emerald Group Publishing, c2002 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||