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Cover -- Title Page -- Copyright Page -- Brief Contents -- Contents -- Specialized Contents -- Welcome to The Interpersonal Communication Book -- Part 1 Preliminaries to Interpersonal Communication -- Chapter 1 Foundations of Interpersonal Communication -- Why Study Interpersonal Communication -- Personal Success -- Professional Success -- The Nature of Interpersonal Communication -- Interpersonal Communication Involves Interdependent Individuals -- Interpersonal Communication Is Inherently Relational -- Interpersonal Communication Exists on a Continuum -- Interpersonal Communication Involves Verbal and Nonverbal Messages -- Interpersonal Communication Takes Place in Varied Forms -- Interpersonal Communication Involves Choices -- Elements of Interpersonal Communication -- Source-Receiver -- Messages -- Channel -- Noise -- Context -- Ethics -- Principles of Interpersonal Communication -- Interpersonal Communication Is a Transactional Process -- Interpersonal Communication Serves a Variety of Purposes -- Interpersonal Communication Is Ambiguous -- Interpersonal Relationships May Be Symmetrical or Complementary -- Interpersonal Communication Refers to Content and Relationship -- Interpersonal Communication Is a Series of Punctuated Events -- Interpersonal Communication Is Inevitable, Irreversible, and Unrepeatable -- Summary -- Key Terms -- Chapter 2 Culture and Interpersonal Communication -- Culture -- Cultural Evolution and Cultural Relativism -- Sex and Gender -- The Transmission of Culture -- The Importance of Culture -- The Aim of a Cultural Perspective -- Cultural Differences -- Individual and Collective Orientation -- High- and Low-Context Cultures -- Power Distance -- Masculine and Feminine Cultures -- High-Ambiguity-Tolerant and Low-Ambiguity-Tolerant Cultures -- Long- and Short-Term Orientation -- Indulgence and Restraint.
Principles for Effective Intercultural Communication -- Educate Yourself -- Recognize Differences -- Confront Your Stereotypes -- Reduce Your Ethnocentrism -- Adjust Your Communication -- Summary -- Key Terms -- Chapter 3 Perception of the Self and Others in Interpersonal Communication -- The Self in Interpersonal Communication -- Self-Concept -- Self-Awareness -- Self-Esteem -- Perception in Interpersonal Communication -- Stage One: Stimulation -- Stage Two: Organization -- Stage Three: Interpretation-Evaluation -- Stage Four: Memory -- Stage Five: Recall -- Impression Formation -- Impression Formation Processes -- Increasing Accuracy in Impression Formation -- Impression Management: Goals and Strategies -- To Be Liked: Affinity-Seeking and Politeness Strategies -- To Be Believed: Credibility Strategies -- To Excuse Failure: Self-Handicapping Strategies -- To Secure Help: Self-Deprecating Strategies -- To Hide Faults: Self-Monitoring Strategies -- To Be Followed: Influencing Strategies -- To Confirm Self-Image: Image-Confirming Strategies -- Summary -- Key Terms -- Part 2 Interpersonal Messages -- Chapter 4 Verbal Messages -- Principles of Verbal Messages -- Messages Are Packaged -- Message Meanings Are in People -- Meanings Are Denotative and Connotative -- Messages Vary in Abstraction -- Messages Vary in Politeness -- Messages Can Be Onymous or Anonymous -- Message Meanings Can Deceive -- Messages Vary in Assertiveness -- Messages Can Confirm and Disconfirm -- Messages Vary in Cultural Sensitivity -- Guidelines for Using Verbal Messages Effectively -- Extensionalize: Avoid Intensional Orientation -- See the Individual: Avoid Allness -- Distinguish between Facts and Inferences: Avoid Fact-Inference Confusion -- Discriminate Among: Avoid Indiscrimination -- Talk about the Middle: Avoid Polarization -- Update Messages: Avoid Static Evaluation.
Summary -- Key Terms -- Chapter 5 Nonverbal Messages -- Principles of Nonverbal Communication -- Nonverbal Messages Interact with Verbal Messages -- Nonverbal Messages Help Manage Impressions -- Nonverbal Messages Help Form Relationships -- Nonverbal Messages Structure Conversation -- Nonverbal Messages Can Influence and Deceive -- Nonverbal Messages Are Crucial for Expressing Emotions -- Channels of Nonverbal Communication -- Body Messages -- Facial Communication -- Eye Communication -- Touch Communication -- Paralanguage -- Silence -- Spatial Messages and Territoriality -- Artifactual Communication -- Olfactory Messages -- Temporal Communication -- Nonverbal Communication Competence -- Decoding Nonverbal Messages -- Encoding Nonverbal Messages -- Summary -- Key Terms -- Chapter 6 Listening in Interpersonal Communication -- The Process of Listening -- Stage One: Receiving -- Stage Two: Understanding -- Stage Three: Remembering -- Stage Four: Evaluating -- Stage Five: Responding -- Listening Barriers -- Distractions: Physical and Mental -- Biases and Prejudices -- Racist, Heterosexist, Ageist, and Sexist Listening -- Lack of Appropriate Focus -- Premature Judgment -- Styles of Effective Listening -- Empathic and Objective Listening -- Nonjudgmental and Critical Listening -- Surface and Depth Listening -- Polite and Impolite Listening -- Active and Inactive Listening -- Culture, Gender, and Listening -- Culture and Listening -- Gender and Listening -- Summary -- Key Terms -- Chapter 7 Emotional Messages -- Principles of Emotions and Emotional Messages -- Emotions Occur in Stages -- Emotions May Be Primary or Blended -- Emotions Involve Both Body and Mind -- Emotions Are Influenced by a Variety of Factors -- Emotional Expression Uses Multiple Channels -- Emotional Expression Is Governed by Display Rules -- Emotions May Be Adaptive and Maladaptive.
Emotions Can Be Used Strategically -- Emotions Have Consequences -- Emotions Are Contagious -- Obstacles to Communicating Emotions -- Societal and Cultural Customs -- Fear -- Inadequate Interpersonal Skills -- Emotional Competence -- Emotional Understanding -- Emotional Expression -- Handling Anger: A Special Case Illustration -- Emotional Responding -- Communicating with the Grief-Stricken: A Special Case Illustration -- Summary -- Key Terms -- Chapter 8 Conversational Messages -- Principles of Conversation -- The Principle of Process -- The Principle of Cooperation -- The Principle of Politeness -- The Principle of Dialogue -- The Principle of Turn Taking -- Conversational Disclosure -- Revealing Yourself -- Influences on Self-Disclosure -- Rewards and Dangers of Self-Disclosure -- Guidelines for Self-Disclosure -- Everyday Conversations -- Making Small Talk -- Introducing People -- Making Excuses -- Apologizing -- Complimenting -- Advising -- Summary -- Key Terms -- Part 3 Interpersonal RelatIonshIps -- Chapter 9 Interpersonal Relationship Stages, Theories, and Communication -- Relationship Stages -- Contact -- Involvement -- Intimacy -- Deterioration -- Repair -- Dissolution -- Movement among the Stages -- Relationship Theories -- Attraction Theory -- Relationship Rules Theory -- Relationship Dialectics Theory -- Social Penetration Theory -- Social Exchange Theory -- Equity Theory -- Politeness Theory -- Relationship Communication -- Communicating in Developing Relationships -- Communicating in Deteriorating Relationships -- Communicating in Relationship Repair -- Summary -- Key Terms -- Chapter 10 Interpersonal Relationship Types -- Friendship Relationships -- Definition and Characteristics -- Friendship Types -- Friendship Needs -- Friendship and Communication -- Friendship, Culture, and Gender -- Friends with Benefits -- Love Relationships.
Love Types -- Love and Communication -- Love, Culture, and Gender -- Family Relationships -- Characteristics of Families -- Couple Types -- Family Types -- Family and Communication -- Families, Culture, and Gender -- Workplace Relationships -- Workplace Communication -- Networking Relationships -- Mentoring Relationships -- Romantic Relationships at Work -- The Dark Side of Interpersonal Relationships -- Jealousy -- Violence -- Summary -- Key Terms -- Chapter 11 Interpersonal Conflict and Conflict Management -- Preliminaries to Interpersonal Conflict -- Definition of Interpersonal Conflict -- Myths about Interpersonal Conflict -- Interpersonal Conflict Issues -- Principles of Interpersonal Conflict -- Conflict Is Inevitable -- Conflict Can Occur in All Communication Forms -- Conflict Can Have Negative and Positive Effects -- Conflict Can Focus on Content and/or Relationship Issues -- Conflict Is Influenced by Culture and Gender -- Conflict Management Is a Multistep Process -- Conflict Management Strategies -- Win-Lose and Win-Win Strategies -- Avoidance and Active Fighting Strategies -- Force and Talk Strategies -- Face-Attacking and Face-Enhancing Strategies: Politeness in Conflict -- Verbal Aggressiveness and Argumentativeness Strategies -- Summary -- Key Terms -- Chapter 12 Interpersonal Power and Influence -- Principles of Power and Influence -- Some People Are More Powerful Than Others -- Power Can Be Shared -- Power Can Be Increased or Decreased -- Power Follows the Principle of Less Interest -- Power Generates Privilege -- Power Has a Cultural Dimension -- Relationship, Person, and Message Power -- Power in the Relationship -- Power in the Person -- Power in the Message -- Resisting Power and Influence -- Misuses of Power and Influence -- Sexual Harassment -- Bullying -- Power Plays -- Summary -- Key Terms -- Glossary -- References -- Index.
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Human communication : the basic course / / Joseph A. DeVito
