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Cover -- MANAGING DIVERSITY- The Courage to Lead -- Contents -- Acknowledgments -- Introduction -- THE SCHEME OF THE BOOK -- 1 Leadership for Democracy: The Managing Diversity Intervention -- THE MANAGING DIVERSITY INTERVENTION -- START-UP -- CAPACITY BUILDING -- NOTE -- 2 Behind the Model -- BEGINNINGS -- RACISM, SEXISM AND OTHER DISASTERS -- ORGANIZING FOR CHANGE -- LIFE IN CORPORATE AMERICA, CIRCA 1970 -- HOW I GOT INTO THIS BUSINESS -- NOTES -- 3 Managing Diversity: The Beginning of a Theory -- THE CIVIL-RIGHTS MOVEMENT -- EQUAL RIGHTS FOR WOMEN -- ORGANIZATION DEVELOPMENT -- GROUP PROCESS AND THE PERSONAL GROWTH MOVEMENT -- CLOSING THE CIRCLE -- NOTES -- 4 From Theory to Practice -- STUDENT DIALOGUES -- MANAGING AND WORKING IN A DIVERSE WORK FORCE ENVIRONMENT -- MEN AND WOMEN IN THE WORK ENVIRONMENT -- Communication Patterns -- POWER AND AUTHORITY -- Revising the Performance Appraisal Process: An Example of Policy Shift -- ABUSIVE PRACTICES -- NOTES -- 5 The Theory Evolves -- RACE AS ALLEGORY -- LEARNING ABOUT RACE -- DEEPER MEANINGS -- EXPERIENTIAL EDUCATION -- ROLES OF MANAGERS AND CONSULTANTS -- NOTES -- 6 "Jaraco Corporation": A Case Study in Culture Change -- "JARACO CORPORATION" -- LEARNING FROM EXPERIENCE -- SYSTEM-WIDE CHANGE -- TAKING STOCK -- TOWARD CULTURE CHANGE -- USING DATA TO CREATE CHANGE -- LESSONS LEARNED -- NOTE -- 7 White Men as Champions -- NOTES -- 8 Putting It All Together: The CoreStates Story -- DATA COLLECTION -- EDUCATION AND AWARENESS -- CAPACITY BUILDING -- REINING IN REENGINEERING -- NOTES -- 9 What We Need to Know to "Manage Diversity" -- THE ORIGINS OF THE CONCEPT OF MANAGING DIVERSITY -- POLITICAL AND HISTORICAL REALITY -- UNDERSTANDING ORGANIZATIONS -- HELPING ADULTS LEARN -- LEARNING ABOUT RACE, GENDER AND OTHER HOT TOPICS -- NOTES -- 10 Citizens All: Toward the Future.
THE SHAPE OF CHANGE -- WHITE WOMEN AND PEOPLE OF COLOR -- SEXUAL ORIENTATION -- AFFIRMATIVE ACTION REVISITED -- GLOBAL DIVERSITY, ECONOMIC CHANGES AND MORE -- NOTES -- Appendix 1 The Discourses of Diversity: The Links Between Conversation and Organizational Change -- THE CONTEXT -- FINDINGS -- Organizational Structure -- THE CHANGING DISCOURSES OF THE SENIOR WHITE MEN -- THE WORKSHOP EXPERIENCE -- SPEAKING THE NEW LANGUAGE -- WHAT THE STORIES TELL US -- NOTES -- Appendix 2 Measuring Results -- PART 1: THE DIVERSITY ASSESSMENT SURVEY -- THEORIES OF CHANGE -- The Theory Applied to Measurement -- Advantages of Multilevel Analysis -- THE DIVERSITY SURVEY -- The Dimensions -- The Results -- Individual Behavior -- Supervisory Behaviors -- Management Attitudes -- Group Behaviors -- Group Beliefs, Attitudes, Values -- Organization Behavior -- Managing Diversity -- Organization Culture -- IMPLICATIONS -- PART 2: DIVERSITY ASSESSMENT: TELLING THE STORY -- "JUST THE FACTS" IS NOT ENOUGH -- SAVING FACE -- THE PROCESS -- TRANSLATING THE FINDINGS -- STRATEGIC LEVERAGE POINTS -- POSSIBLE FIRST STEPS -- CREATING THE IMPETUS FOR CHANGE -- NOTES -- Appendix 3 Suggestions for Further Reading -- Appendix 4 The Language of Diversity: An Introductory Guide -- NOTES -- Bibliography -- Index -- About the Author.
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Managing diversity--the courage to lead [[electronic resource] /] / Elsie Y. Cross
