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Developments in the call centre industry : analysis, changes, and challenges / / edited by John Burgess and Julia Connell
| Developments in the call centre industry : analysis, changes, and challenges / / edited by John Burgess and Julia Connell |
| Autore | Connell Julia |
| Pubbl/distr/stampa | Taylor & Francis, 2006 |
| Descrizione fisica | 1 online resource (225 p.) |
| Disciplina |
381.142
381/.142 658.812 |
| Altri autori (Persone) |
BurgessJohn (K. John)
ConnellJulia <1956-> |
| Collana | Routledge Studies in Business Organizations and Networks |
| Soggetto topico |
Call centers
Telecommunication |
| Soggetto non controllato |
work
employees managers agents operation sector offshoring research business process |
| ISBN |
1-134-24881-4
1-134-24882-2 1-280-54899-1 9786610548996 0-203-00300-4 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Book Cover; Half-Title; Series-Title; Title; Copyright; Contents; List of Figures; List of Tables; Notes on Contributors; Foreword; Acknowledgements; Abbreviations; 1. Developments in the call centre sector: An overview; 2. Offshoring call centres: The view from Wall Street; 3. Work organisation and employee relations in Indian call centres; 4. German call centers between service orientation and efficiency: 'The polyphony of telephony'; 5. A national survey of Korean call centres; 6. Skill and info-service work in Australian call centres; 7. Gender, skills and careers in UK call centres
8. Community unionism in a regional call centre: The organiser's perspective9. Agency and constraint: Call centre managers talk about their work; 10. How 'Taylorised' is call centre work? The sphere of customer practice in Greece; 11. Escaping the electronic birdcage: Workplace strategies in Swedish call centres; Index |
| Record Nr. | UNINA-9910765877103321 |
Connell Julia
|
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| Taylor & Francis, 2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Developments in the call centre industry : analysis, changes, and challenges / / edited by John Burgess and Julia Connell
| Developments in the call centre industry : analysis, changes, and challenges / / edited by John Burgess and Julia Connell |
| Pubbl/distr/stampa | New York : , : Routledge, , 2006 |
| Descrizione fisica | 1 online resource (225 p.) |
| Disciplina |
381.142
381/.142 658.812 |
| Altri autori (Persone) |
BurgessJohn (K. John)
ConnellJulia <1956-> |
| Collana | Routledge Studies in Business Organizations and Networks |
| Soggetto topico |
Call centers
Telecommunication |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-134-24881-4
1-134-24882-2 1-280-54899-1 9786610548996 0-203-00300-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Book Cover; Half-Title; Series-Title; Title; Copyright; Contents; List of Figures; List of Tables; Notes on Contributors; Foreword; Acknowledgements; Abbreviations; 1. Developments in the call centre sector: An overview; 2. Offshoring call centres: The view from Wall Street; 3. Work organisation and employee relations in Indian call centres; 4. German call centers between service orientation and efficiency: 'The polyphony of telephony'; 5. A national survey of Korean call centres; 6. Skill and info-service work in Australian call centres; 7. Gender, skills and careers in UK call centres
8. Community unionism in a regional call centre: The organiser's perspective9. Agency and constraint: Call centre managers talk about their work; 10. How 'Taylorised' is call centre work? The sphere of customer practice in Greece; 11. Escaping the electronic birdcage: Workplace strategies in Swedish call centres; Index |
| Record Nr. | UNINA-9910348236403321 |
| New York : , : Routledge, , 2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
International perspectives on temporary agency work / / edited by John Burgess and Julia Connell
| International perspectives on temporary agency work / / edited by John Burgess and Julia Connell |
| Pubbl/distr/stampa | London ; ; New York : , : Routledge, , 2004 |
| Descrizione fisica | 1 online resource (208 p.) |
| Disciplina | 331.25/729 |
| Altri autori (Persone) |
BurgessJohn <1951->
ConnellJulia <1956-> |
| Collana | Routledge studies in the modern world economy |
| Soggetto topico |
Temporary employment
Temporary employees |
| Soggetto genere / forma | Electronic books. |
| ISBN |
0-429-23436-8
1-134-37272-8 1-280-07876-6 0-203-57908-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Book Cover; Title; Contents; List of figures; List of tables; Notes on contributors; Foreword; Acknowledgements; List of abbreviations; International aspects of temporary agency employment: an overview; Cycles of contingency: the temporary staffing industry and labour market adjustment in the U.S.; Temporary agency work in the EU: an overview; Temporary agency labour in the UK; New employment patterns: agencies and agency workers in the Netherlands and Denmark; Temporary employment: the situation in Canada; Agency temporary work and government policy in contemporary Japan
Temporary agency work in Australia (Part I)Temporary agency work in Australia (Part II): motivation, dynamics and prospects; Agencies, agency workers and atypical employment in New Zealand; Index |
| Record Nr. | UNINA-9910450835703321 |
| London ; ; New York : , : Routledge, , 2004 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
International perspectives on temporary agency work / / edited by John Burgess and Julia Connell
| International perspectives on temporary agency work / / edited by John Burgess and Julia Connell |
| Pubbl/distr/stampa | London ; ; New York : , : Routledge, , 2004 |
| Descrizione fisica | 1 online resource (208 p.) |
| Disciplina | 331.25/729 |
| Altri autori (Persone) |
BurgessJohn <1951->
ConnellJulia <1956-> |
| Collana | Routledge studies in the modern world economy |
| Soggetto topico |
Temporary employment
Temporary employees |
| ISBN |
1-134-37271-X
0-429-23436-8 1-134-37272-8 1-280-07876-6 0-203-57908-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Book Cover; Title; Contents; List of figures; List of tables; Notes on contributors; Foreword; Acknowledgements; List of abbreviations; International aspects of temporary agency employment: an overview; Cycles of contingency: the temporary staffing industry and labour market adjustment in the U.S.; Temporary agency work in the EU: an overview; Temporary agency labour in the UK; New employment patterns: agencies and agency workers in the Netherlands and Denmark; Temporary employment: the situation in Canada; Agency temporary work and government policy in contemporary Japan
Temporary agency work in Australia (Part I)Temporary agency work in Australia (Part II): motivation, dynamics and prospects; Agencies, agency workers and atypical employment in New Zealand; Index |
| Record Nr. | UNINA-9910783880403321 |
| London ; ; New York : , : Routledge, , 2004 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
International perspectives on temporary agency work / / edited by John Burgess and Julia Connell
| International perspectives on temporary agency work / / edited by John Burgess and Julia Connell |
| Pubbl/distr/stampa | London ; ; New York : , : Routledge, , 2004 |
| Descrizione fisica | 1 online resource (208 p.) |
| Disciplina | 331.25/729 |
| Altri autori (Persone) |
BurgessJohn <1951->
ConnellJulia <1956-> |
| Collana | Routledge studies in the modern world economy |
| Soggetto topico |
Temporary employment
Temporary employees |
| ISBN |
1-134-37271-X
0-429-23436-8 1-134-37272-8 1-280-07876-6 0-203-57908-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Book Cover; Title; Contents; List of figures; List of tables; Notes on contributors; Foreword; Acknowledgements; List of abbreviations; International aspects of temporary agency employment: an overview; Cycles of contingency: the temporary staffing industry and labour market adjustment in the U.S.; Temporary agency work in the EU: an overview; Temporary agency labour in the UK; New employment patterns: agencies and agency workers in the Netherlands and Denmark; Temporary employment: the situation in Canada; Agency temporary work and government policy in contemporary Japan
Temporary agency work in Australia (Part I)Temporary agency work in Australia (Part II): motivation, dynamics and prospects; Agencies, agency workers and atypical employment in New Zealand; Index |
| Record Nr. | UNINA-9910799983703321 |
| London ; ; New York : , : Routledge, , 2004 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||