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Developments in the call centre industry : analysis, changes, and challenges / / edited by John Burgess, Julia Connell
| Developments in the call centre industry : analysis, changes, and challenges / / edited by John Burgess, Julia Connell |
| Pubbl/distr/stampa | [Place of publication not identified] : , : Taylor & Francis, , 2006 |
| Descrizione fisica | 1 online resource (xv, 205 pages) |
| Disciplina | 381/.142 |
| Collana | Routledge studies in business organization and networks |
| Soggetto topico |
Call centers
Telecommunication |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Book Cover -- Half-Title -- Series-Title -- Title -- Copyright -- Contents -- List of Figures -- List of Tables -- Notes on Contributors -- Foreword -- Acknowledgements -- Abbreviations -- 1. Developments in the call centre sector: An overview -- 2. Offshoring call centres: The view from Wall Street -- 3. Work organisation and employee relations in Indian call centres -- 4. German call centers between service orientation and efficiency: 'The polyphony of telephony' -- 5. A national survey of Korean call centres -- 6. Skill and info-service work in Australian call centres -- 7. Gender, skills and careers in UK call centres 8. Community unionism in a regional call centre: The organiser's perspective9. Agency and constraint: Call centre managers talk about their work -- 10. How 'Taylorised' is call centre work? The sphere of customer practice in Greece -- 11. Escaping the electronic birdcage: Workplace strategies in Swedish call centres -- Index. |
| Record Nr. | UNINA-9910476799803321 |
| [Place of publication not identified] : , : Taylor & Francis, , 2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Flexible Work Organizations [[electronic resource] ] : The Challenges of Capacity Building in Asia / / edited by Sushil, Julia Connell, John Burgess
| Flexible Work Organizations [[electronic resource] ] : The Challenges of Capacity Building in Asia / / edited by Sushil, Julia Connell, John Burgess |
| Edizione | [1st ed. 2016.] |
| Pubbl/distr/stampa | New Delhi : , : Springer India : , : Imprint : Springer, , 2016 |
| Descrizione fisica | 1 online resource (XV, 327 p. 43 illus.) |
| Disciplina | 658.404 |
| Collana | Flexible Systems Management |
| Soggetto topico |
Organization
Planning Information technology Business—Data processing Leadership Project management Management Industrial management IT in Business Business Strategy/Leadership Project Management Innovation/Technology Management |
| ISBN | 81-322-2834-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Theory of Flexible Systems Management -- Telecommunicating and Co-working Communities: Contributing to Individual and Organizational Flexibility -- Exploration of Holistic Learning in Different Contexts -- Flexible Distribution Strategies in Network Marketing Companies -- Flexibility in Social Sustainability: An Evidence from Indian Manufacturing -- Facilitating Spirituality at Workplace: A Study of Organizational Practices -- Ethical Mindsets: Learning from Cultural Comparisons -- Family Friendly Programs and Work-Family Conflict among Indonesian HE Employees -- The Challenges of Strategic HRM Programs in the Thai Higher Education Sector -- An Analysis of Social Capital within Networks as Pathways to Capacity Building for Women’s Empowerment in Myanmar -- Agility in Competency Building – A Pedagogical approach with a Case Illustration from the IT Industry -- Strategies for Building Human Capital in the Asian Finance Services Industry -- Rethinking Business Models for Flexible Configuration: Lesson from Jugad? Innovations in BOP Markets -- Strategically Flexible Capacity Building Driving Emerging Markets Internationalization -- Global Competitiveness of the Informal Economy Organizations -- Hierarchy of Continuity and Change Forces of International Technology Strategy -- An Insight into Competence Level of Actors and E-governance Performance -- Open Innovation: A Flexible Practice for Intellectual Property Management in Pharmaceutical Sector -- Impact of Product Patent Regime on Pharmaceutical Companies in India -- Investment Patterns and Quarterly Trading Strategies of Indian Mutual Funds Industry: A Flexible Systems Management Perspective -- Hierarchical Relationship Models of Strategic Crystal Elements of Telecom Service Business in India. |
| Record Nr. | UNINA-9910254958703321 |
| New Delhi : , : Springer India : , : Imprint : Springer, , 2016 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Global Value Chains, Flexibility and Sustainability [[electronic resource] /] / edited by Julia Connell, Renu Agarwal, Sushil, Sanjay Dhir
| Global Value Chains, Flexibility and Sustainability [[electronic resource] /] / edited by Julia Connell, Renu Agarwal, Sushil, Sanjay Dhir |
| Edizione | [1st ed. 2018.] |
| Pubbl/distr/stampa | Singapore : , : Springer Singapore : , : Imprint : Springer, , 2018 |
| Descrizione fisica | 1 online resource (345 pages) |
| Disciplina | 658.7 |
| Collana | Flexible Systems Management |
| Soggetto topico |
Business logistics
Industrial management—Environmental aspects Operations research Decision making Production management Supply Chain Management Sustainability Management Operations Research/Decision Theory Production Logistics |
| ISBN | 981-10-8929-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Part 1: Global Value Chains -- Chapter 1. Valuation of Flexibility Initiatives along the Value Chain (Sushil) -- Chapter 2. Exploiting Locational Resources in a World of Global Value Chains: Strategic Considerations for Clustered Firms and Cluster Managers (Stephan Rohde) -- Chapter 3. MSME Competitiveness for the Global Value Chain - A TRIZ Based Approach (Shishir Shrotriya) -- Chapter 4. Do Mergers Destroy Value in India? (Neelam Rani) -- Chapter 5. Law and the Operation of Global Value Chains: Challenges at the Intersection of Systematisation and Flexibility (Kevin Sobel-Read) -- Chapter 6. Technology Transfer and Innovation in Global International Joint Ventures – Emerging Markets’ Perspective (Nakul Parameswar) -- Chapter 7. Modeling Subsidiary Innovation Factors for Semiconductor Design Industry in India (Dixit Manjunatha Betaraya) -- Part 2: Strategy and Flexibility -- Chapter 8. Nested Plasticity Delivers Adaptability and Resilience to Organization (FEKETE István) -- Chapter 9. Flexible Benchmarking Approach of Talent Management: A Case Study of MIDHANI (DK Likhi) -- Chapter 10. Strategy Alignment of Critical Continuity Forces w.r.t. Technology Strategy and Business Strategy and Their Hierarchical Relationship using TISM (Prakash Kumar Kedia) -- Chapter 11. Manufacturing Flexibility under Uncertain Demand by a Real Options Approach (Katsunori Kume) -- Chapter 12. Resistance to Integrate Information Systems in Health Care Service: A study on Developing Country (Umme Nusrat Jusy) -- Chapter 13. Towards an Effective Agricultural e-Trading System in India (P.K. Suri) -- Chapter 14. Impact of Behavioral Flexibility on Flexible HR System and Organizational Role Stress (Priyanka Jaiswal) -- Part 3: Sustainability -- Chapter 15. Organisational Sustainability – Why the Need for Green HRM? (Christina Kirsch) -- Chapter 16. Sustainability in Conformity Assessment: Flexibility of Technical Harmonisation (Raimonda Liepiņa) -- Chapter 17. Evaluation of Market Surveillance Implementation and Sustainability (Svetlana Mjakuškina) -- Chapter 18. A Glimpse of Sustainable Electronics Manufacturing for India: A Study using PEST-SWOT Analysis (Manoj Kumar Singh) -- Chapter 19. Selection of Sustainable Suppliers (Pravin Kumar) -- Chapter 20. Flexible Waste Management Practices in Service Sector: A Case Study (Aarti Singh) -- Chapter 21. Shifts between Technology Push and Market Pull Strategies for Sustainable Development in Manufacturing Industries (APS Sethi). |
| Record Nr. | UNINA-9910298194003321 |
| Singapore : , : Springer Singapore : , : Imprint : Springer, , 2018 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Temporary work and human resources management [[electronic resource] /] / guest editors: John Burgess and Julia Connell
| Temporary work and human resources management [[electronic resource] /] / guest editors: John Burgess and Julia Connell |
| Pubbl/distr/stampa | Bradford, England, : Emerald Group Publishing, c2006 |
| Descrizione fisica | 1 online resource (101 p.) |
| Disciplina | 658.3/044 |
| Altri autori (Persone) |
BurgessJohn
ConnellJulia |
| Collana | Personnel review |
| Soggetto topico |
Human capital
Personnel management |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-280-50688-1
9786610506880 1-84544-917-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Cover; CONTENTS; EDITORIAL ADVISORY BOARD; Temporary work and human resources management: issues, challenges and responses; The nature and experience of agency working in Britain; Temporary agency work and HRM in Australia; Human resource solutions?; The changing world of the temporary worker: the potential HR impact of legislation; Managing temporary workers in higher education: still at the margin? |
| Record Nr. | UNINA-9910449882903321 |
| Bradford, England, : Emerald Group Publishing, c2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Temporary work and human resources management [[electronic resource] /] / guest editors: John Burgess and Julia Connell
| Temporary work and human resources management [[electronic resource] /] / guest editors: John Burgess and Julia Connell |
| Pubbl/distr/stampa | Bradford, England, : Emerald Group Publishing, c2006 |
| Descrizione fisica | 1 online resource (101 p.) |
| Disciplina | 658.3/044 |
| Altri autori (Persone) |
BurgessJohn
ConnellJulia |
| Collana | Personnel review |
| Soggetto topico |
Human capital
Personnel management |
| ISBN |
1-280-50688-1
9786610506880 1-84544-917-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Cover; CONTENTS; EDITORIAL ADVISORY BOARD; Temporary work and human resources management: issues, challenges and responses; The nature and experience of agency working in Britain; Temporary agency work and HRM in Australia; Human resource solutions?; The changing world of the temporary worker: the potential HR impact of legislation; Managing temporary workers in higher education: still at the margin? |
| Record Nr. | UNINA-9910783520803321 |
| Bradford, England, : Emerald Group Publishing, c2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Temporary work and human resources management [[electronic resource] /] / guest editors: John Burgess and Julia Connell
| Temporary work and human resources management [[electronic resource] /] / guest editors: John Burgess and Julia Connell |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Bradford, England, : Emerald Group Publishing, c2006 |
| Descrizione fisica | 1 online resource (101 p.) |
| Disciplina | 658.3/044 |
| Altri autori (Persone) |
BurgessJohn
ConnellJulia |
| Collana | Personnel review |
| Soggetto topico |
Human capital
Personnel management |
| ISBN |
1-280-50688-1
9786610506880 1-84544-917-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Cover; CONTENTS; EDITORIAL ADVISORY BOARD; Temporary work and human resources management: issues, challenges and responses; The nature and experience of agency working in Britain; Temporary agency work and HRM in Australia; Human resource solutions?; The changing world of the temporary worker: the potential HR impact of legislation; Managing temporary workers in higher education: still at the margin? |
| Record Nr. | UNINA-9910824224503321 |
| Bradford, England, : Emerald Group Publishing, c2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||