Info
The CIO playbook [[electronic resource] ] : strategies and best practices for IT leaders to deliver value / / Nicholas R. Colisto
| The CIO playbook [[electronic resource] ] : strategies and best practices for IT leaders to deliver value / / Nicholas R. Colisto |
| Autore | Colisto Nicholas R. <1966-> |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Hoboken, N.J., : Wiley, 2012 |
| Descrizione fisica | 1 online resource (242 p.) |
| Disciplina | 658.4/038 |
| Collana |
Wiley CIO
THEi Wiley ebooks |
| Soggetto topico |
Chief information officers
Information technology - Management Information resources management |
| ISBN |
1-118-41118-8
1-119-20376-7 1-118-38518-7 1-280-87983-1 9786613721143 1-118-41119-6 |
| Classificazione | BUS063000 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
The CIO Playbook; Contents; Preface; Acknowledgments; Chapter 1 Step 1: Partner; Partnership versus Alignment; Build Business Partnerships; Earning Trust; Setting Priorities; Creating Business Strategy; Develop an IT Strategic Plan; How to Get Started; The Sections of an IT Strategic Plan; Different Approaches to Strategic Planning; Differentiate Customers and Partners; Take on Responsibilities Outside of IT; Cloud Computing Is Changing the Role of IT; Network Engineering; Security; Relationship Management; Contract Law and Negotiation; Process Management; Chapter 2 Step 2: Organize
Brand Your Department Define an IT Organizational Model; Define a Project Methodology; Manage the Software Selection Process; Step 1: Project Team; Step 2: Requirements; Step 3: Assessment Model; Step 4: Software Vendor Research; Step 5: Request for Proposal; Step 6: Vendor Demonstrations; Step 7: Technology Contracts; Maintain a Portfolio of Products and Services; PPM Software; Understand Your Capacity; Create IT Policies; Manage the Technology Partners; Contract Management; Technology Partner Summits; Benchmark IT; Chapter 3 Step 3: Innovate; Turn Ideas into Action Create a Governance Framework Membership; Membership Terms; Proxies; Chairperson Duties; Frequency of Meetings; Reviews of Submitted Business Requests; Summits; Demonstrate the Possibilities; Think Big; Develop Business Cases; Executive Overview; Situation Analysis; Recommendation and Rationale; Alternatives Analysis; Implementation Plan; Approvals; Package Innovation; The Upside of Quarterly Releases; The Downside of Quarterly Releases; Complexity Drives Frequency; Fast-Tracking Changes; The Implications of Using Software-as-a-Service Providers; Go Green; Chapter 4 Step 4: Deliver Why System Implementations Fail Develop a High-Performance Team; Develop a Team-Building Program; Discover Organizational Readiness; Feasibility; Process and Operational Findings; Scope and Approach; Develop and Implement; Get Insanely Motivated; Just Say No; Manage Transitions; Measure Benefits; Communicate IT Value; Create a Communication Program; Define Your Audience; A CIO Roundtable; Go Global with Applications; Benefits; Challenges; Go Global with Infrastructure; Choose the Right Number of Instances; Chapter 5 Step 5: Support; Create Service Level Agreements; Support Hours; System Uptime Issue Classification Performance Measurement; Security Maintenance; Maintain End User Satisfaction; Service Ticket Response Time Management; Communication of End User Responsibilities; Determine an Approach to IT Charge-Backs; Manage Operational Performance; Develop a Super User Program; The Definition of a Super User; The Definition and Measurement of Program Objectives; A Recognition and Reward System; Program Maintenance; Encourage Feedback; Develop and Administer User Surveys; The CIO 360; Standardize Communications; Build a Shared Service Center; Expect Resistance; Establish SLAs Establish and Continually Measure KPIs |
| Record Nr. | UNINA-9910141256503321 |
Colisto Nicholas R. <1966->
|
||
| Hoboken, N.J., : Wiley, 2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The CIO playbook : strategies and best practices for IT leaders to deliver value / / Nicholas R. Colisto
| The CIO playbook : strategies and best practices for IT leaders to deliver value / / Nicholas R. Colisto |
| Autore | Colisto Nicholas R. <1966-> |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Hoboken, N.J., : Wiley, 2012 |
| Descrizione fisica | 1 online resource (242 p.) |
| Disciplina | 658.4/038 |
| Collana |
Wiley CIO
THEi Wiley ebooks |
| Soggetto topico |
Chief information officers
Information technology - Management Information resources management |
| ISBN |
9786613721143
9781118411186 1118411188 9781119203766 1119203767 9781118385180 1118385187 9781280879838 1280879831 9781118411193 1118411196 |
| Classificazione | BUS063000 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
The CIO Playbook; Contents; Preface; Acknowledgments; Chapter 1 Step 1: Partner; Partnership versus Alignment; Build Business Partnerships; Earning Trust; Setting Priorities; Creating Business Strategy; Develop an IT Strategic Plan; How to Get Started; The Sections of an IT Strategic Plan; Different Approaches to Strategic Planning; Differentiate Customers and Partners; Take on Responsibilities Outside of IT; Cloud Computing Is Changing the Role of IT; Network Engineering; Security; Relationship Management; Contract Law and Negotiation; Process Management; Chapter 2 Step 2: Organize
Brand Your Department Define an IT Organizational Model; Define a Project Methodology; Manage the Software Selection Process; Step 1: Project Team; Step 2: Requirements; Step 3: Assessment Model; Step 4: Software Vendor Research; Step 5: Request for Proposal; Step 6: Vendor Demonstrations; Step 7: Technology Contracts; Maintain a Portfolio of Products and Services; PPM Software; Understand Your Capacity; Create IT Policies; Manage the Technology Partners; Contract Management; Technology Partner Summits; Benchmark IT; Chapter 3 Step 3: Innovate; Turn Ideas into Action Create a Governance Framework Membership; Membership Terms; Proxies; Chairperson Duties; Frequency of Meetings; Reviews of Submitted Business Requests; Summits; Demonstrate the Possibilities; Think Big; Develop Business Cases; Executive Overview; Situation Analysis; Recommendation and Rationale; Alternatives Analysis; Implementation Plan; Approvals; Package Innovation; The Upside of Quarterly Releases; The Downside of Quarterly Releases; Complexity Drives Frequency; Fast-Tracking Changes; The Implications of Using Software-as-a-Service Providers; Go Green; Chapter 4 Step 4: Deliver Why System Implementations Fail Develop a High-Performance Team; Develop a Team-Building Program; Discover Organizational Readiness; Feasibility; Process and Operational Findings; Scope and Approach; Develop and Implement; Get Insanely Motivated; Just Say No; Manage Transitions; Measure Benefits; Communicate IT Value; Create a Communication Program; Define Your Audience; A CIO Roundtable; Go Global with Applications; Benefits; Challenges; Go Global with Infrastructure; Choose the Right Number of Instances; Chapter 5 Step 5: Support; Create Service Level Agreements; Support Hours; System Uptime Issue Classification Performance Measurement; Security Maintenance; Maintain End User Satisfaction; Service Ticket Response Time Management; Communication of End User Responsibilities; Determine an Approach to IT Charge-Backs; Manage Operational Performance; Develop a Super User Program; The Definition of a Super User; The Definition and Measurement of Program Objectives; A Recognition and Reward System; Program Maintenance; Encourage Feedback; Develop and Administer User Surveys; The CIO 360; Standardize Communications; Build a Shared Service Center; Expect Resistance; Establish SLAs Establish and Continually Measure KPIs |
| Altri titoli varianti | Chief information officer playbook |
| Record Nr. | UNINA-9910813695203321 |
|
Colisto Nicholas R. <1966->
|
||
| Hoboken, N.J., : Wiley, 2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||